I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

Burkholder HVAC came out to fix my mini splits in a timely manner- within a day or two. It has…read morebeen difficult to find technicians who can work on mini splits knowledgeably. It was very clear that Mike knew exactly what he was doing: he was focused on his work and he answered my questions with depth answers on a level I could understand. When replacement parts took a long time to come in, I was called when they told me they would call to update me. They also perform a bi-annual update on my mom's AC; she is also very satisfied.

I've been using Burkholder Heating and Air for over 15 years. The first time my AC broke I learned…read moreof them from a friend. My original AC installer was telling me my compressor was shot so I called Burkholder for a second opinion. They responded quickly, were professional and the problem was fixed that day. It was a simple capacitor fix and the price was minimal. I've trusted and used them ever since. The system lasted 20 years until I recently had Burkholder upgrade it to a new one. The price was great as always and they surprised me by telling me about a rebate I was eligible for. I would highly recommend Burkholder for all your heating and AC needs.

I'm making this review almost 3 years after Lowe's replaced and reworked my entire 28 year old…read moreductwork. Their knowledge and workmanship is first class and the entire team is professional and responsive. As for pricing, I solicited 3 quotes and Lowe's was very fair and competitive. I have not had any HVAC issues since, but if I ever do, Lowe's will be the first company I call.

Arrived in a reasonable timeframe. Very professional and took the time to find the issue. Gave me…read moreall the options and was not pushy on the more expensive option. My go to HVAC family owned and operated business for years!

Bobby came out to the house and to be honest I do not specialize in AC units. He could have said…read moreit's the fetzer valve and charged me $500 and I would have been none the wiser. Instead, he was incredibly friendly, communicated exactly what he was doing, showed me exactly what was wrong with the unit and took care of it immediately at a very reasonable price. Definitely keeping the card in the drawer for any future HVAC residential needs. Neighbor in the Hill Country!

I would not recommend this company. They are within American Home Shields network. They came,…read moreremoved the indoor unit panel, scanned for a few seconds, replaced. Moving to the outdoor unit, removed the panel, used no diagnostic tools, used the info I gave him to determine the issue, closed up and left. He determined the mother board was bad due to a storm, despite there being no storms data before, during, or after his visit, resulting in the claim being denied. Would not recommend this company.

Sunny is very honest and helpful. I had an issue with my unit freezing up and not shutting off. He…read morecame out twice to diagnose and be sure it was the connector that was seizing. Reasonable price and not trying to upsell anything that wasnt needed. I would recommend this company to anyone that needs AC work in the 210!

Sunny and his team were fast and quick with their work! Amazing company that truly stands by their…read morework and delivers outstanding service

We asked for a technician o make some adjustments to the Trane system we bought in spring of 2025…read more James, who has worked with Wright Home Services for more than 15 years with Trane products, made some adjustments, and the system continues to keep us cool. The Trane system was installed by Wright in April 2025. Quite an upgrade compared to the nearly 20 year old system we replaced. All in all, we have noticed a significant decrease in energy consumption and cost.

My Trane died and given that it was about 15 years old, the part was unavailable. That is how to…read morestop a Trane btw, obsolecece. Nevertheless, it was a very low maintenance unit so I decided to go with another. The sales rep Jason gave me a few options and his throughts on trade offs. I wound up deciding to get another faily high-end Trane and I'm very happy with it. Write Home Services installed the unit and did a great job. I enjoyed all of my interactions with the workers from the repair tech, sales rep, and installation crew. This is a good company to work with.

A couple of Sunday nights back, I noticed that our a/c was not cooling as it should. When I got up…read morethe next morning, there was no cool air being circulated, so I knew we needed service quickly. Monday morning, my wife called Bulverde Heating and Air, which is the company we had been using for our regular service. In talking with them, they advised that they could work us in that same week. On Thursday, after several unanswered calls, my wife reached them by text. They told us we weren't on the schedule, but they would work us in the following week. By Thursday of the next week, after not hearing from them, we started calling them. No returned calls led us to texting again. After finally getting a reply, they told us we were not on the schedule, so they would put us on for Tuesday of the next week. Well, that would take us into week 3, and as we have been sitting in record triple degree temps the entire time, I knew it was time to find someone else! You would think that if a company is selling a service that they would do what they say they will do. I was actually shocked that this company treated a client like they treated us. I understand that, with these record hot temps, most of these companies have more to do than they can handle. I get it. Just admit you can't do the job and let us find someone else. Word of mouth advertising is a two-edged sword. It can be the best advertising in the world. or it can be the worst. Guess which one they will get from me.

Robert was a good salesman that worked with us on what we needed and provided and excellent…read moreexperience. At least as excellent as it can be for having to buy two AC units. Prices were comparable to other companies and they offer much better guarantees for the units.

Team was very responsive. They came within a few hours of our call - which was very much…read moreappreciated since it was - 100 degrees out. They were able to fix the issue quickly and efficiently. Cost was very reasonable. Technicians were very friendly, professional and efficient. Will definitely use them for all our heating/cooling needs!

They were quick to respond after call on a Sunday. Monday morning they arrived and did the…read morenecessary repairs. We opted to get the yearly service agreement this after 30 years with Airtron's disappointing service response.