I recently had my mini-split AC units deep cleaned, and I cannot recommend this company enough…read more From start to finish, the experience was seamless and highly professional. Max was fantastic to work with from the very beginning. His communication was constant, incredibly clear, and prompt. He went above and beyond to make sure all the scheduling details were perfectly aligned and that the estimate was accurate. It's so rare to find this level of responsiveness and transparency. On the day of the service, our technician, Oleksandr, was outstanding. He was incredibly thorough with the deep cleaning and treated our home with the utmost respect. What I appreciated most was how he took the time to explain exactly what he was doing at every step of the process. His work was meticulous, and he left the space spotless. If you are looking for an HVAC company that is honest, thorough, and genuinely cares about customer service, look no further. I will absolutely be using them again!

The team at Airnizer are excellent. I recently had a mini-split unit installed in one of my rooms,…read moreand a separate cleaning effort for multiple mini-split units. They are extremely responsive through text and phone calls, providing all details and cost breakdowns so there aren't any surprises. The pricing is on par with competitors in the area. As for the work itself, the team was prompt, showing up at the earlier end of the promised time window. They were efficient with both installation and cleaning efforts. The installation went seamlessly and flawlessly. Overall, I would absolutely hire Airnizer again as they provide an excellent level of communication, responsiveness, and overall service quality.

My initial experience has been good. I called them because my steam radiator has been extremely…read morenoisy lately. The diagnostic cost was $200. The technician spent a couple of hours diagnosing the issue and was thorough and communicative. The technician on site was not 100% conversant in English but it was important to him that I understood the problem and he did an admirable job explaining it. Then Alex called me to explain it again and his explanation was consistent with the technician's. He emailed me a detailed description of the problem along with a proposed solution and clear pricing. I paid the $200 diagnostic fee via Zelle. Unfortunately, my boiler needed several new parts in order to be safe to operate (news to me as I had just had a maintenance visit from another provider 3 month prior). The technician was emphatic that I not run the system until the problem was corrected. I understand that the team drove out of state to retrieve the necessary parts for me so that my family would not be without heat overnight. They returned the same day and installed the parts. Again, I paid the sizable but reasonable repair cost via Zelle. The team was careful to explain to me that this safety/pressure problem was not the reason for the noisy pipes! So, they fixed the dangerous issue but still needed to do a valve replacement. They came the next day to replace the valve and found that a more involved job would be necessary because of the age and condition of the radiator battery in my bedroom. But, they explained that they could not do the extensive work in the cold weather because of a risk to the pipes and a possibility that we would be without heat for an extended period of time. They replaced what they could and said they would do a more complete job in the spring when the weather is warmer. So, my pipes are still noisy and I spent a lot of money but at least my boiler is safe to operate. Assuming that they are able to complete the repair job in the spring at a reasonable cost and with the same timeliness that I have experienced so far, I will be happy to continue working with them. It is refreshing to deal with a repair company that handles client communication in such a professional manner. Everyone was careful about wet shoes and mess and all of that, which was also welcome.

They never called back after the initial outreach. So we found someone else…read more I value people getting back to me when they said they would.

This is an absolutely First Class company, operating in an area in which shady companies abound…read more Competent, trustworthy, reliable, they identfied abstruse problems on two units that had perplexed some other firms and had solutions to hand. AND ones that didn't involve just replacing everything in sight to make the problems go away. We will DEFINITELY use thm again

Good communication although in the end my machine struggles on and I haven't used their servicesread more

Prime Air Group has been my go-to HVAC company for the past year and a half, and I couldn't be…read morehappier with their service. I've used them three separate times, twice to inspect my contractor's work after an apartment renovation, and most recently for a minor repair on my split system AC. Every single visit has been professional and thorough. What I appreciate most is how much time they take to explain the technical details of what they're looking at and what needs to be done. It's clear they actually want you to understand the work, not just take their word for it. Their most recent visit was during a heatwave, and they still managed to get to me promptly and fix the issue quickly. I'll absolutely continue using Prime Air Group going forward and would recommend them to anyone in NYC looking for reliable, honest HVAC work.

Extremely professional and trustworthy AC installation and maintenance service. Have used them…read moremultiple times to install new ductless mini splits and for some repairs. Would recommend

Jay at Pro Plumbing did a great job replacing our water heater. He was efficient, professional, and…read morecompleted the installation quickly. He was a pleasure to deal with, and I would definitely recommend him and Pro Plumbing. Price was reasonable.

All in all, the experience was reasonably good. The technician arrived on time and conducted…read morehimself with great professionalism; however, the work took slightly longer to complete than anticipated. The issue was ultimately resolved, but the fee struck me as somewhat high relative to the scope of the work. It wasn't bad, though it goes without saying that there is certainly room for improvement.

Professional, responsive, helpful and empathetic to my situation…read more George helped us save money by pointing out there was a con edison rebate available! Due to permit issues we had for a separate matter, I had to reschedule with Mr.Air multiple times. They also had to hold 4 mini split ACs and two condensers for months because of the rescheduling. We had to change the order a few times due to changing our minds on the location of the condenser as well as electrical work needed. At no point did they complain or demand we store the equipment or move up the date. We had all of the ACs installed in one day (9am to 8pm), and they provided plastic to cover furniture. They didn't slack and didn't complain about my father hovering over them (he loves to watch contractors so he could learn; which I'm sure isn't pleasing to any contractor). Overall, the entire team at Mr. Air was fantastic to work with and so kind to us!

Seems like these folks probably do good work, and I really liked their tech who came to price the…read morejob. He was thorough and thoughtful and I was really hoping to use this company. However, it seems like they only offer "premium service". The estimate was not itemized and was way higher than other estimates, so I'll be taking my business elsewhere.

Our AC stopped working during a heatwave, and this HVAC team came to the rescue. They showed up the…read moresame day, fixed the unit efficiently, and even gave us tips on how to keep it running longer. Great customer service, honest pricing, and the house has never been cooler. I'll definitely call them again.

Had a great experience with their service. Everything was handled professionally and very…read moreefficiently. I really appreciated how fast and knowledgeable the team was. Highly recommend.

Yev literally saved the day! We were moving into an apartment with no a/c in the middle of an…read moreextreme heatwave. Within one day of contacting Yev, he brought a window unit and installed it! He did excellent work at a fair price.

Yev was fantastic!! He installed four new window AC units in upper window with plexiglass instead…read moreof the usual side panels. His recommendations on the units I needed were spot on, they are quiet and attractive and installed up high maximizing cooling, light and appeal. Yev was responsive, polite, cleaned as he went along and did excellent work. Highly recommend!

KeepCool installed three different air conditioners for me over the years. Their work was…read moreexcellent: neat, timely, and professional.

Great service and efficient. I was impressed with their next day service and ability to work around…read moremy schedule. The gentleman that came out did a great job assessing my set-up, installing the window ac-unit, and addressing some leaks in my window. Thanks to them I am in a way better place. I would recommend them to anyone.

We've called this company a few times for both AC and refrigerator repairs, and each time George K…read more was the technician who came out. He has been fantastic to work with. He always shows up when scheduled, quickly figures out what's wrong, explains everything clearly, and gets the job fixed properly. George is knowledgeable, professional, and very friendly. It's hard to find someone this reliable and trustworthy these days. We're very happy with the service and would highly recommend both George and the company.

Another 5-star interaction with Eurus, they're simply the best. So knowledgeable and thorough. My…read morefirst time was for a microwave/speed oven, this time for AC, both times just top notch service!