This medical facility is the friendliest and very professional I have ever been to…read more I moved and needed a new doctor and I am so very happy to have found this place. They address you by your first name by everyone. Emilia the front desk, Angel the scheduler, Sandra the vampire, Ana the nurse and of course Dr "C" whoo is simply awesome. They call me at home just to check on me. This service for senior patients. Come you will not regret it!!

Oak Street Health is a big joke, I just made 4 calls trying to make to set a time for a Dr visit?read more

I really like my doctor. If it were just her and that office, it would be five stars. My issue is…read morehaving to call that stupid call center. I am taking blood pressure medication and I swear they are the reason. So frustrating not to be be able to talk to the actual doctors office. And the referal system is a mess. You will be the luckiest person on earth if a referal actually gets to where it needs to be before three months bare minimum and that's only if you call that stupid call center numerous times, sit on hold for 20 minutes for the referal department and really really push them. I needed to see a specialist after an ER visit but because the refereal was taking so long, I had to go back to the ER as a follow up. That is just ridiculous. Seriously ridiculous.

Im a heart patient that had a major surgery. I switched over to Village when added additional…read morecoverage with my advantage plan. Ive called atleast 6 times in two week period. 1 returned call. Then when I try to return the call I cant get anyone. This is unbelievable. The Dr's seem to be good. But how would I know!

these people will give you a runaround like no other. they will tell you to contact other harris…read moreHealth facilities (while asking you to leave their site), and when you contact the other Harris Health facilities they will say that ACRES HOMES HAS THEIR OWN departments and they are the only ones who ARE RESPONSIBLE FOR helping you with these referrals. ANY REFERRAL THAT YOU ARE REFERRED to IS HANDLED ON ACCOUNT OF: your primary care physician. (WHO IS WITH ACERS HOMES HARRIS HEALTH) so other harris health facilities cannot assist acres homes request. another example: In my chart, you can only message the primary care physician who does not respond. Not any other department offered at ACERS HOME. You ask to schedule an appointment with a social worker and FRONT DESK, WORKERS will tell you they cannot schedule you with anyone on the account of their managers. And if you can get an appointment (because they are reluctant to schedule visits based on every days medications) you can only schedule an appointment 3 to 6 months at a time. That's half/a quarter of the year. In order to get 2 acres home, you have to be referred from other Harris Center or harris Health facilities. The doctor will tell you: "you're not taking your health treatment seriously" while they're billing Blue Cross and Ambetter and charities for your care and not providing aid for specialty clinics THAT THEY'RE REFERRING YOU to. They love to and act, clueless, and collect checks and not help to manage chronic illnes.

got there at 450 to drop off eligibility paperwork and the doors were locked, no one there. website…read moresays open until 5pm.

Village medical refuse to treat anyone that was involved in a motor vehicle accident. I was T-boned…read moreby a F-150 pickup truck while on my motorcycle. I went to ER and they save my life got me stable. Asked me to follow up with primary care physician. I came here close to my house and for my Aetna insurance this office is in my network. I came to location and they flat out refuse to treat me because I have injuries associated with a motor vehicle accident. What kind of service are they providing. Injury is injury no matter the cause of the injury. Receptionists is also rude

everyone from the receptionist,the assistant and the doctor is awesome and they really seem to care…read moreabout you!! from the moment that you walk in you feel taken care of. Dr.Pham is caring and knowledgeable!! She actually listens and talks with you. She is friendly and makes sure that all My concerns are addressed.She takes time to explain everything. This is a great medical center!!

great service explained prices well doctors and nurses are polite and very professionalread more

This has to be the slowest place to go to if you want to get seen on time don't go to this one all…read morethey do is sit around and talk they take forever I had an appointment at 1 and they made me wait 2 hours.

I was recommended to this place by my attorney. I had been in an accident and this place was to be…read morefor therapy. At first I was a little leary about this place. After attending a few times, I felt that I was going in the right direction for my back therapy. I was given massages with a machine, electrical impulses, and back exercises which really helped. The young ladies were always very courteous to me and very professional. Dr. Byron was helpful and knowledgeable. He was also extremely courteous and professional. I would recommend this place and would return if needed to.

The first time I came for a walk in I got great service. However, I had an appointment for today…read moreand waited for nearly an hour because the front desk receptionist failed to put my file to get picked up by a nurse. She noticed patients that checked in after me going inside and assumed I was taken care of despite of me patiently sitting in the waiting room out in the open, visible. Disappointing service.

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.