I had the best ER experience of my life today. From the moment I walked in, they immediately took…read moreme back and got me into a room for my concerns. Every single staff member I encountered was friendly, compassionate, and professional. Having to go to the ER can be a traumatizing experience because you are already worried about what is going on with yourself. This ER made sure I was tended to with the utmost care and compassion, which made all the difference. Dr. Sherry and Nurse Jackie were absolutely incredible. They were attentive, patient, and never once dismissive of my worries. They took the time to really talk with me, understand my history, and explain everything thoroughly. That level of care and communication is rare and so appreciated. Even though The Heights Emergency Room is a stand-alone ER not tied to a big hospital network, they are impressively well equipped. Their rooms are spacious, comfortable, and as clean as any hospital ER I have ever seen. They also have the equipment to test for a wide range of issues on site, and my labs were drawn and processed right there with results coming back quickly. That kind of efficiency gave me real peace of mind. Since I was there most of the day, they even arranged Chick-fil-A for me, which was such a thoughtful and personal touch. It really made me feel cared for as a person, not just a patient. After a very negative past experience at another hospital, this visit was a complete 180. I will absolutely be coming back here for any and all emergency needs in the future. Hands down, this was the best ER experience I have ever had.

Great service. Attention to detail. Extremely professional…read morestaff. Very pleased with the service received.

Awesome place and clean clinic....the security guards are nice and respectful. So will recommend it…read moreto friends and family.

Great care here really amazing services lady's are nice at the front and really neat place, lots of…read morehelp from the place and trusted foundation since 1999.

This was, without a doubt, the best care I have ever received in an ER…read more From the moment I walked in, the front desk staff made me feel welcome. The receptionist greeted me warmly and immediately set a positive tone for my visit. The doctor was not only pleasant but incredibly thorough. He took the time to listen and made sure all of my concerns were addressed. I felt HEARD and truly felt like my care mattered. Unlike many ER experiences, the doctor didn't just see me once and disappear. He returned several times throughout my visit to discuss results, answer questions, and make sure I understood everything. He made sure I had an after care plan and explained that all as well. Nurse Pam was absolutely amazing. She is caring, gentle, knowledgeable, and exceptional at what she does. She took the time to explain everything clearly and made sure I understood what I needed to know before leaving and she was pleasant to talk to. Jackie, the CT technologist, was also wonderful. She was kind, warm, professional, and made me feel comfortable throughout the entire process. She explained everything before we started so there were no surprises. She was also very pleasant to talk to. I would also like to recognize the young lady who was shadowing. She was kind, professional, and attentive throughout my visit. She asked important questions about my medical history, drug allergies and did a wonderful job making sure I was comfortable. Her compassion and professionalism were evident, and she has a bright future ahead of her in healthcare. Before I was discharged, the staff made sure I had all of my results, understood my next steps, and had every opportunity to ask questions. I never felt like I was being rushed out of the door. The facility itself was clean, organized, and well-maintained. Most importantly, every person I encountered treated me with kindness and compassion. I am truly grateful for the outstanding care I received. This facility is staffed by genuinely great people who CLEARLY care about their patients. Thank you all for making a stressful experience feel so much easier.

I have been there 3 times in the last couple years. Every time has been great. It's not packed and…read morethey are fully attentive. Definitely recommend. They also take pediatrics.

I went today for my first visit and it was wonderful! The staff was friendly, the Doctor was great…read moreat explaining the issues in a way I could understand. I had a diagnostic treatment and my hand feels so much better after just 1 treatment. I am looking forward to getting the pain in my hands under control.

This was the strangest doctor's office I have ever been to. Very friendly nurse practitioner and…read morelady she was training but felt very unorganized. Never got my lab results until I called them repeatedly. Then found out I was billed a TeleHealth visit with the doctor called me back to tell me my results were normal. I had no idea she was billing my insurance for our brief conversation about my results. Overall felt weird not having the online portal to view my results and being billed when I was not aware of it. Felt more like an esthetician's spa than a clinic.

Doctor and staff were very kind, I never felt rushed and the Doctor helped me put my worries at…read moreease. (They were able to get me in the same day I called and inquired!)

great, consistent patient care. easy to communicate with providers. friendly, understanding…read moredoctors. never had an issue!

I have been going to this doctor for many years now and only go in once a year for my yearly check…read moreup. And every time I have gone in it has not been a pleasant time because the way the receptionist and the other girls at the front when I get checked out. The doctors and PA I have met with are very nice and help me out during my appointment though. The last time I came in I mentioned to dr van that I have new insurance and he told me to let the girls know at check out to help me get that added to my account. She was very very rude and snippy when I asked if I can give her my insurance. She told me I was suppose to do it when I checked in the appointment and didn't take it. Then again, I went for my yearly check up today and it was different girls, but all still very rude and have an attitude. I asked to put my new insurance on file and when I checked out it cost me more for my visit when I put my insurance on rather than doing self pay. (I understand because it depends on the deductible I have) So I asked her if I can do self pay instead and she told me yes but you can't put your insurance back on again. So my question is why can't I put on my insurance again if I wanted to? What if I get a new insurance or low deductible to then put down my insurance. It was very very rude. And from my understanding they get frustrated when Insurnace is involved as if taking off and adding is causing them to do more work.

Dr Sheena has been my Dr for 10 years. He has been fabulous. He is thorough, thoughtful and offers…read morevery good medical care. Even though I live close to the medical center and could easily see someone closer to my home, I prefer to see Dr Sheena, because he is always on top of the latest research and takes the time needed to review previous notes. I trust him implicitly. In my 52 years, I have not had a better primary care physician, or more a thorough clinician. I would recommend him to all my friends, but he isn't taking taking new patients.

This doctor was not a good fit for me. SKETCHY BILLING. I went in there for one reason, and he…read moretried to escalate this into a variety of things, making it seem like I did not have a choice but to have those services performed. In the end, I had to ask for him to stop and refuse services, but it was never a point in our verbal conversation of whether or not I consented to have those additional services done until I told him that I was uncomfortable and did not want to proceed at which point the conversation turned around. During the appointment, I was told by him and village medical that there would be no co-pay because the type of visit that was coded is completely covered by my insurance, but now I was surprised to receive a bill... and the doctor was adamant that I get certain things done that day because my insurance would cover it, so imagine my surprise to see that this showed up. When I called village medical, they claimed that I spoke to the doctor about other stuff and they coded that in there. Here is not the escalation worked: I disclose the medications that I am on and mention that I am slowly going off of one, and all of a sudden he is speaking to be about other medications and giving me a sample. He asks me about any procedures that I have been subject to, I disclose it, and now he is ordering a full bloodwork panel and making it seem mandatory (even though I mentioned that I would be getting a panel in less than a month for an upcoming procedure through another provider). He asked when my last chest X-ray was... man, I don't remember that. And he did not ask me if I wanted these done, he just said "we are getting these done" and I had to push back and say no and ask if those were actually all things that I needed or if I could refuse them. Now, I am sitting here with a bill that looks like it was padded with all of this extra stuff. Overall, I left this appointment with tears because I felt shamed and taken advantage of. I gave two stars because he did seem thorough, but I felt like he took a simple physical from 0 to 100 way too fast, and I would have preferred to just not have gone to a doctor at all. Additionally, he is moving to part time through Village Medical, so good luck trying to get an appointment. AND the day after I left the office, I noticed a great amount of tonsil stones and a sore throat. The cherry on top. This review is my perspective and how I perceived the care that I got, and I am happy to elaborate. Obviously, there are two sides to every story and certain fine print things that were probably worked around... but I would suggest any prospective patient to proceed with extreme caution.

I am BIG on reviews. Reviews are from real people experiences and even though we read the bio, the…read morereviews will persuade us the most. Availability: I love the fact that they are open on a Saturday. This helps tremendously and I really appreciate that. Communication: The receptionist, the patient portal, and the doctor communication is 10/10. I was at work and was able to do a virtual call about my ultrasound results. Super convenient. I also sent a message in the patient portal and I kid you not, it was 7:20 in the morning and Dr. responded in 5 mins. I love that!!!!! I read about the receptionist having an attitude... NEGATIVE! Always professional and kind. Ambience : Clean, peaceful and welcoming! Overall 20/20 Thank you sooo much!

If you enjoy chasing a doctor's office for basic communication, dealing with an AI instead of an…read moreactual human being, and discovering surprise $100 "no-show" fees for appointments you didn't believe were properly confirmed, then Her Down There may be the place for you. Otherwise, I would stay far away. From the very beginning, the scheduling process was a mess. You don't simply call and speak to someone. You deal with an automated/AI system, wait for a text with appointment times, respond with your choice, and then apparently wait however long it takes for them to actually confirm it. In my case, I selected an available time and did not receive confirmation until days later. By then, my schedule had changed. I tried calling to speak to an actual person and clear up the confusion. Once again--AI operator. I was told someone would call me back. Nobody did. I got another text. That should have been my sign to RUN. Then came the $100 bill. I paid it because I assumed it had something to do with my copay. Imagine my surprise when I learned that the $100 was supposedly for "no-show" appointments--appointments that I had been trying to get clarification about in the first place. Eventually, I got another appointment. I was late to that appointment, and I will absolutely own that. I had no problem rescheduling. What I DID have a problem with was being told that the $100 I had already paid could not even be applied toward my future appointment because they considered the previous appointments no-shows. Excuse me? I wasn't asking for special treatment. I wasn't even asking for my money back. I simply wanted the $100 I had already paid applied toward my future appointment. After going back and forth with the receptionist, Nurse Practitioner Letrice Macon stepped in. I explained what had happened. Her solution? Tell me that I was apparently not the right patient for their office and refund my money--which, again, I DID NOT ASK HER TO DO. I was also told that the text messages were confirmation enough and that they do not have time to call patients to confirm appointments. That statement told me everything I needed to know. Apparently, there is time to charge a patient $100 for a disputed no-show, but not enough time to have an actual human being return a phone call when that patient is trying to straighten out an appointment. Make that make sense. Healthcare is already stressful enough. Patients should not have to battle an automated system just to communicate with their provider's office, then worry about being charged substantial fees when the communication process breaks down. And what bothered me just as much as the money was the attitude. Instead of trying to understand why a patient was confused and resolve the issue professionally, I felt dismissed--as though questioning a $100 charge and asking for basic clarification somehow made me unsuitable for the practice. If expecting clear appointment confirmations, returned phone calls, transparent fees, and professional customer service makes me "not the right patient," then I am perfectly happy to take my business elsewhere. I have NEVER experienced a doctor's office operate like this. Based on my experience, I absolutely would not recommend Her Down There. The communication was terrible, the scheduling process was unnecessarily frustrating, and the handling of the $100 no-show charges left me seriously questioning the fairness and transparency of their practices. There are too many healthcare providers out there who understand that patients deserve both medical care and basic respect. I suggest finding one of them.