Unfriendly receptionist. They told me to arrive at 1:30 for a 2:00pm appt. which I did only to wait…read moreuntil 2:30 to be seen. 2 others who arrived well after me were seen first. Procedure itself was fine and quick. but I had to leave work and they wasted an hr without so much as an apology.

I thought they were great. Easy to get an appointment, quick, efficient. Everyone was nice.read more

42 minutes on the phone to schedule. Heavy accent. Difficulty in understanding Lied to me about the…read morecircumstances of who I was speaking with - shocking . The facilities were third world disgusting. Completely awful and I'd advise avoidance like an STD.

After setting up an appointment, getting the copay amount and filling out all the paperwork, weeks…read morelater they canceled the appointment saying they don't scan faces!

I'd like to thank the outstanding staff at Houston Imaging, Katy Fwy…read more Kristi, Shandra and Daria are excellent providers. I was seen promptly, my testing procedure was explained thoroughly and I was asked if I had any questions or concerns. The staff are professional, friendly and approachable. I would hope their monetary compensation reflects their professionalism because they are top notch! GB

Incompetence of sraffing - hispanic lady on thw phone is arrogant and has no idea about insurance,…read morepolicies, copays, etc. It seems she is suckind numbers out of ...... . Most lickely was hired from home depot parking lot. Spoke to three different people, receivwd three different quotes. Obviously staff doesnot care about reading agreement or learning business. Had to wait for cd with images foer almost two hours. Finally gave up and left,. They called 3 hrs later asking to come back to collect cd. 5 hrs of my life wasted.

This group of people were spectaccular down from the front desk to the two techninicans that I…read moreused. I was afraid of the tunnel and they took their time to reassure me so that I could complete this important test. Thank you team Isamar and Noe. You are the best! I'll be back!

I agree with One of the other ratings that said if you could write zero I would... This particular…read morefacility when they changed hands years ago went downhill. I had been going to the center probably when we moved to the area somewhere in the early 80s. I could not speak highly enough about the place however I guess it was probably about a year or so ago I found out that over the course of a few years my primary physician was never given any of my x-rays or results from my MRIs and when I drove there to go get them myself to then drive back to the physicians office so that I can get another MRI to show that I did have issues there was no remorse there wasn't even any apology there wasn't even a made up excuse ... It was almost as if I was being treated as business as usual and if I wasn't one of those people who are persistent, I may not have had the care that I had to get to get another MRI which then I just went to Stat imaging in Deptford and I had excellent care which is where I'm going to go from this point on. I was finally reminded to put a review out there when I tried to call for the last hour to the main headquarters so I can put a formal complaint into their corporate office they didn't know the number and left me on hold so long that I decided to just put this review out there. And honestly, what even reminded me of it is when Someone told me about their experience and the stupidity of a staff member to actually say when you tell them it may be under a maiden name and they are too stupid and actually say is it under the same first name? That speaks volumes absolutely volumes and no I did not proof this for accuracy as I'm speaking into the phone

For multiple days I was attempting to talk to someone through the message system. No reply for…read moreseveral days. So much for "please reply back to this message if you have any questions." (Picture attached as reference) So today before my appointment I called the Billing on my own since no one has done their job in telling me if this facility takes my insurance. I talked to Rosemary whom stated I will be paying $40 per procedure and so I proceeded to drive the long way here. When I arrive they told me I am actually out of network and I will be paying $110!? No one has done their job or their part and made me call them for wrong information, go out of my way and take time out of my day just to find out they got the information wrong, and I'm actually out of network !!! What a waste of time and money. You all should have someone reliable for doing their job in the billing department and replying to your customers within 24 hours.

I cannot say enough good things about the facility itself and the staff and technicians are…read moreoutstanding. The Manager, Jeff, has this facility at the top of its game. He's always on hand to answer questions, facilitate records and keep this Center as the only facility I ever want to come to for MRI's and CT scans (believe me, I've had at least 7 here alone). If you're looking for a top notch, convenient, clean and courteous facility, come here! Maggie B

I visited North Houston Imaging Center on North Loop West on August 18th for a brain MRI and had a…read moregreat experience. The personnel were excellent - especially Yuri at the front desk, who was bilingual, professional, and very helpful. The facility is a little older but very clean, organized, and well-maintained. The machines are updated, and they give clear instructions, which made the process smooth. Parking was easy with plenty of space available. I appreciate that it's a smaller imaging center - it avoids the typical large-center bureaucracy and feels more personal and one-on-one with staff. As a self-pay patient, I also value that they worked with me financially, which is rare and greatly appreciated. Overall, I highly recommend this facility and plan to have my imaging procedures done here moving forward.

I am only giving it one star because I can't give zero stars. November, 2023, had a nerve block…read morewith Joon Lee. I'm a 6', 240 lb. male. They didn't secure me to the table. He hit the nerve in my spine and the pain was so excruciating that I passed out and fell off the table. Tore both meniscus in my knee, had surgery, physical therapy but I was left with a permanent limp and constant pain. Lee claimed it never happened and I had no proof my injury happened there.

Everyone was friendly and helpful. There was no wait and everything went smoothly. The location was…read moreeasy to find and parking was easily available and close.

HMR , Can't speak to Highly about this please.folks reading…read morethis please try not to use this place ,so bad services in person and on the phone .all i can say they Management need some serious help.my Insurance called in with a approval code july 30th and today is Aug 5th they still have not called to to set up a MRI ,i been calling they office all day please my insurance carrier as well no answer i guess they are all sleeping at the front desk or in the back office ,i was at the Cypress location in person last month and the thing i see with my own eyes i was shocked very poor services .most of the front desk worker are in the back of the office chatting .caring they own personal meeting .so sad i hope you upper management that sitting in the corporate office please look into all your store .rule #1 have some please answer the phone.because you have patient waiting .to set up appointment.if you guys don't want to do Business please shut all your location please .or do a house clean you have folks out there who really wants to work .but you have these lazy staff holding the seat and just collecting a paycheck they are stealing form you .change the crew from your cypress office for sure

Avoid going there for MRI, CT Scan, and other services. The people who work there are…read moreunprofessional especially the office manager Rubi. I gave my fax number to Sandra after I did my MRI so she can fax me my results next day, and she made me sign the HIPPA form before leaving. I waited until next day, but didn't receive anything so I called Rubi who claimed to be the office manager, and she informed me that Sandra gave me the wrong information and she cannot fax me my results. This is a total nonsense and nonprofessional treatment by the employees. Rubi is not doing her job right by training her employees. I will never recommend their services to anyone. I am in the healthcare industry and I know for sure results can be faxed, but cannot be email or mailed. They just wanted a give me a hard time.

many thanks for the services i received, the ultra sound department…read moredid a really good job, Sabina was very professional and has a great spirit while working with me thank you and keep up the good work Ken m.

If I could leave 0 stars I would. I was there for a workers comp claim as they are a provider on…read morecareworks. After I submitted my workers comp claim to my job, they sent the necessary paperwork to get the ball rolling then informed me to see a workers comp doctor. I seen dr.Chang 1. I was initially advised that my case and symptoms were too complex for an urgent care setting and that I would need to see a non-urgent care workers' compensation provider or my primary care physician to serve as my treating doctor. 2. After consulting with your medical director, I was informed that your director did not believe my workers' compensation claim would be approved because my symptoms were related to repetitive hand and wrist movements and other job duties(I type and drive for work ) . I explained to him that it does fall under works comp especially because it occurred during the job and that workers comp dept would have never insisted for me to see someone if it was going to be denied. He still was adamant that my chief complaint(carpal tunnel) was not going to be approved for workers comp because I had progressed symptoms (my entire right side) was presenting the same + new symptoms as carpal tunnel. My entire right side is not functioning as my left. 3 /many dx was neuropathy of leg,shoulder,&hand but no referral out, restrictions, or off work while I sought a new doctor? I extensively type and drive for work? I can't feel the right side of my body and it involuntarily twitches/shakes (he saw it) ?? How am I going to work fully duty ? It's a safety hazard?? Not to mention I'm in severe pain! 3. I requested referrals to Orthopedics and Neurology for additional evaluation, including nerve testing and further diagnostic workup. However, I was advised that referrals would not be made because, in your opinion, the claim would likely not be approved. 4. I was released to return to work with no restrictions. However, I was also advised that this did not necessarily mean it was safe for me to return to work and that restrictions were not issued because, according to your director, the claim would likely be denied and placing restrictions would be "a waste of time". He wouldn't even try. aside from the assumption that my workers' compensation claim would not be approved, I was released to full duty without restrictions despite presenting with significant and progressive symptoms, including severe carpal tunnel symptoms affecting my hand, wrist, and fingers, as well as symptoms involving the entire right side of my body, all of which impact my ability to safely perform the essential functions and full duties of my position. Furthermore, I couldn't be put on restrictions or off work while sought out a more qualified/appropriate doctor to further eval. 5. My workers' compensation personnel also expressed concern regarding the statement that restrictions would be "a waste of time" and questioned the rationale for releasing me to full duty given the nature and severity of my symptoms of carpal tunnel and ect-especially because the doctor saw them himself and my dx! If my claim was going to be denied-I would have never been able to start the process... it would have been at the front end. This is why people don't get help. I would never recommend!! Heads up they make workers comp Decisions based on assumptions not the symptoms presenting to them.

My allergies got the best of me, so I came here! This is my second time and I had great service…read more I was in and out and Dr. Chang helped me with my allergies. I Immediately felt better with a procedure I received. I had no idea I could obtain it and now it makes me look sideways at past urgent care doctors who never offered this. Great office and location!