Honestly this people are just money hungry they say that we have to get a total of 7 injections one…read moreevery day and a respiratory mask treat which would be for three days and it comes out to $700 then when I told them I can't they said fine I guess you don't need all 7 we can get you for 4 but that's it cause you have to get it and they dropped down the price to $550 I told her I'm just going to pay for what I did today and that's it and she continues to say if I don't get them I would never get better and it would just get worse but when I went home I took some simple medicine from Walgreens then boom all better and that's just for my experience they wanted to charge my wife $350 for something can be easily taken care of but no they said they same thing you need 5 injections one everyday but you have to get if not it's going to get worse like that's there go to to inject you and break your pockets like I don't think I will be ever coming back to this clinic office again if I could give it 0 I would forcefully they want to take money out of you they try to find ways to make you pay and when you don't want to pay their outrageous amounts and just rather go somewhere else they get super upset and in a bad mood

I sent my husband and son here because we where looking for a bilingual clinic last minute that was…read moreopen on the weekend and they where very attentive and professional. We'll definitely come back if needed.

bad waiting time at doctor Julio arauz 4 hours waiting just for nothing simple words no help.read more

rude staff never can set an appointment, always placing on hold and never availabke appointments…read moreand ever since Dr Bernal left it's just a waste of time to even be a patient there when you can never be seen. !

My mom has been coming here for the last two years. I have also been here within the past year and…read morelet me just say he and his coworker are phenomenal. They are always listening to patients. Never rushing you never making you feel like you're an inconvenience. He always discusses the treatment plan or what he's thinking about doing before you get charged. He's very upfront overall love the care here because he actually listens / pays attention to what his patient's concerns are. Anytime my mom and I go we literally use the pharmacy that is down the street. He sends it almost immediately while you're checking out and it's an easy pick up. He has seen me for the flu. I felt better within two or three days. My mom has come for different types of care but overall, I say he's a pretty great doctor.

This clinic used to be a good place to come to. A trusted place. However since this new Hispanic…read morePA...... to be honest I don't think I he is a Dr I don't know what he is. But, he up sales the visit not just that. Friends have complained some days it's less priced and other very over priced for the same consult. We shouldn't be made to take a COVID test when he has been told that a test has been taken the same day and it was positive hence why we are there. What happened to patient care. Where is the original Dr he was awesome. But this other man he gives me the creeps!

Fast and very professional. Nick the PA was very helpful. Would recommend them to anyone…read more Facility is beautiful, clean and modern.

I am a Veteran who normally goes to the va er when I have issues. When I found out (a few years ago…read morenow) that I could go to certain emergency cares and the va would cover the cost I started calling around to see where I could go. After about 4 calls this was the only place that even hinted they could work with me. I went with just my regular ID and they gathered my info and have been able to go to them at no cost since. I honestly don't know WHAT anyone is talking about the staff being un-professional because the 5-6 times I've gone now (even during the plague) they have always been very help full and professional. I would HIGHLY suggest any Vet ( or anyone really) looking for an emergency care that will work with the VA to come here and I would believe other MedExpress would be able to help but I cant speak for any other locations since this is the only one I've been too.

Caught myself trying to make some homemade vegan meatballs and as I went to adjust the middle…read moreportion of the food processor I ended up cutting my finger to the bone. My fingers started to bleed profusely blood hitting every inch of my apartment. When I tried to run the finger under cold water it bled more and so I applied pressure for about 15 minutes and then my finger continued to bleed. I called my mom and I told her what happened She had recommended that I go to an urgent care. I looked up the nearest urgent Care and Next Level was only 9 minutes away. Not knowing if they'll take my insurance I was in route! As soon as I walked in I let them know my situation and let them know that I was high risk bleeder with the laceration. They immediately took me back without any hesitation! Mr Brian was professional and attentive making sure he had my insurance card in my driver's license to gather my demographics. He brought me bowl with soapy water and medication so I can soak my finger. Then Mrs Ana came into the room to assess my finger. And then I saw and briefly spoke with Ms. Karime who took my vitals. I received a tetanus shot today so I wouldn't get lockjaw. And then Ms. Ana began sewing up my finger with four stitches. She numbed the area with lidocaine to make sure that the area was numb before she started. She explained what the lidocaine was for and that it would be a little sting and a burn initially. She explained everything thoroughly so I wouldn't be in surprise. They treated me a lot better than any emergency room staff out of all my years of going to the hospital! The staff at Next level in Pasadena was extremely kind, patient, and and professional!!! They treated me a lot better than when I went to urgent care at Memorial Hermann in Friendswood last year. Because even though they were nice, they still joked about my situation and made fun of my career. I didn't appreciate that at all. I don't need that type of joking when I'm going through something serious and life-threatening. Thank you Next Level urgent care being there for me when I needed you the most! I was even given some extra gauze and bandage so when I clean the wound I will have something to wrap it with. I will recommend this urgent care to anyone that asked me for recommendation. Even if I'm asked this question on Reddit. I will let everyone know that I was treated with the utmost care!! Also wanted to mention that Brian who works the front desk is cute. I'm happy that he was able to enter in my information from the insurance card correctly. Because last time when I went to the hospital I gave them my insurance card and they still incorrectly entered my information into the system and then claimed I had Medicare even though I'm not even over the age of 65. Thank you so much to Ana, Karmine, and Brian. Y'all are the real heroes in this industry!

First time patient, walked in filled out the paperwork and was seen shortly after. The nurse…read morepractitioner had great bed side manner and was on top of it! In and out in 25-30 minutes. Would recommend to anyone!

This is the hardest place to get into contact with anyone. They never answer the phone. I went here…read moreonce the doctor was okay but it literally took hours just to be seen. I might have to change my Pcp because I never can make an appointment and they said they don't take walk ins

I can't say enough positive things about the PT team here! Maggie & Andrea have went above & beyond…read moreto make me feel so comfortable. They've also helped me with everything I needed from re scheduling to letting me come in early to help accommodate my schedule. Simply an excellent experience overall! I will miss them very much!

Dr. Green gave me an awesome stretch that I had been missing. Lucia did the ultrasound before…read moredoing the tens unit treatment. I love the new equipment and the electric table in Dr. Greens office. Many thanks to Dr. Green, Veronica and Lucia for a pleasant experience today!

Veronica sets the tone for best customer service She goes…read moreabove and beyond to ensure all of my needs are met I appreciate her kind attitude and her knowledge to answer any question I may have

Th nurse practitioner should be fired, or lose her license for verbally assaulting a mentally…read moredisabled persons, and continuously raising her voice and demanding i recognize her sleep deprivation as more pertinent than the fact i was going through proplanolol withdraws as i was weening of the medication WHICH I HAD COMMUNICATED at the start with the nurse, I suppose it's to be expected from so called professionals that take all thier notes on a stack of post-it notes. entirely unacceptable, and this entire pop and son hack job of a dr office should be shut down. These people call themselves professional, but this was by far the worst medical "professional" experience of my life.

What kind of office constantly leaves "The View" on their lobby TV even after patients request that…read morethe disgusting crap be turned off?! Oh right , one that doesn't care about their patients. I'm forced to listen to women cackle , lie, and talk terribly about elected officials while stirring up division and hate. Then I'm expected to have my blood pressure taken? The office manager claims that they can't please everyone. You can't turn the TV off or put on something that isn't lying and divisive? The doctors are good and the location is convenient but this just reinforces my frustration with the office. - the kiosks don't work - the front desk is rude! - they can't find appointments and navigate their own system - they can't do a well visit with any medication - they take forever to get any paperwork/ information pushed through

Never go to this place, waste of time. I fasted since the yesterday as requested just to arrive and…read morebe told their internet is down and can't take new patients. I gave them all the info when I made the appointment ridiculous. Waste a day of pto for nothing, even had a noon appointment so they could have easily called me to let me know not to waste my time !

Made an 11:30 am appt to get a Covid test and arrived at 11:15. Was told by the receptionist that…read morethe test people wanted to take a lunch break because it was slow and asked if I could come back at 12:30. A couple takeaways (1) taking a lunch break took precedent over their patients, which is absolutely incredible and (2) apparently they don't care about honoring appointment times. The only reason I gave 2 stars is that they did a good job when I came back, but lunch breaks taking more precedent than patients is unacceptable - especially when I had an appointment already booked.