The staff here is awesome. I was greeted warmly as soon as I arrived. Molly, the NP, was…read morepersonable, empathetic and knowledgeable. I came in for my annual and she made the appointment a pleasant one. The office is very clean and well decorated. I felt like I was in someone's home. I parked in the Domain's Purple lot and was able to walk easily to the office.

This is the second review I've left for One Medical, and I normally wouldn't go out of my way to do…read morethat -- but I felt the need to elaborate further because of how unpleasant and unfortunate this experience was. This was one of the most disheartening and discouraging healthcare experiences I've ever had -- and what makes it worse is that it was my first time seeking help for my mental health in over 15 years. I grew up in an environment where asking for help -- especially when it came to medication for mental health -- was seen as a weakness. So it took everything in me to finally overcome that and make an appointment. After a particularly overwhelming six months, I built up the courage to be honest about what I was struggling with and what had worked for me in the past. I wasn't demanding anything -- I was simply trying to communicate openly, hoping for a supportive and respectful conversation about my care. Instead, I was met with judgment and ultimately rejection by Harley Berning. She initially prescribed me a lower dose of the medication I mentioned -- no concerns or hesitation. But after I followed up with a message asking if this was the right plan going forward, everything changed. My prescription was suddenly revoked after it had already been sent in and paid for, and I was told she could no longer continue my care. It felt like I was being punished for being honest. I was mischaracterized, dismissed, and made to feel like I had done something wrong just for asking questions and advocating for myself. That kind of distrust -- especially when someone is finally trying to seek help after years of struggling -- is incredibly damaging. This experience didn't just shake my trust in one provider. It made me question whether I should have ever reached out in the first place. And I imagine I'm not the only one who's walked away from One Medical feeling like this. If you're someone who's anxious, vulnerable, or trying to overcome the stigma of getting mental health care -- be careful. I wanted this to be a step toward healing, and instead it left me feeling worse than when I started.

best pcp care i ever had on my 72 years on planet earth. i have been with dr crear as a patient…read moresince 2020 and trade doctors for anything.

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

Great group of professionals here at this clinic. Thank you all for taking great care of me & my…read moremedical needs.

I scheduled an online appointment with this location for urgent care today due to pain in my right…read morecalf. Scheduling online was easy and the front desk staff was very nice and got me back in the clinic quickly. When I got back into the clinic, the tech told me that there was no X-ray coverage at the clinic until after 530 PM and that I might be referred out. The nurse practitioner who saw me then said she'd want labs on me as well as an X-Ray and ultrasound. I told her that I was concerned due to losing time fron work and that I would not have come to this facility if I had known they couldn't even do an X-ray. She told me she'd get me with someone to schedule an X-ray and ultrasound and order the labs. The person who was attempting to order the imaging said she had no luck with Austin Radiological and tried calling Baylor Scott & White in Round Rock and she gave up after being on hold for five minutes. She said she sent a stat request for me to be called. I finally received a call the next morning. I waited over thirty minutes for the labs that the NP wanted before I gave up. While waiting, I asked to speak with someone about the wait times and the lack of coordination. The charge nurse explained that they're short on radiology staff and that on Wednesdays, there's only one lab tech on duty. She gave all the standard customer service pat phrases and said if I wasn't happy, I could contact patient relations. I am confident that patient relations has the same lines memorized too. In short, the facility isn't staffed well enough to handle both routine care for the providers and for an urgent care operation. The lack of coordination and the short staffing really make this location best suited for routine care. (And my PCP at this location is excellent.) But for anything more complex than a routine visit, you need to go elsewhere. Had I known of the limits to what they could provide, I'd have gone elsewhere from the start. And despite the NP being worried about a clot, my symptoms resolved overnight and, with a relatively quick consult with Dr. Google, matched much of the description of a Charley Horse. As a clinician myself, I recognize the need to rule out more serious conditions, but the particular finding I noted is classic presentation of a Charley Horse. I'll come back for my regular PCP care, but will be going elsewhere for anything semi acute that requires a same day visit.

Quite amazing, compassionate doctor. Listen well with empathy. Always goes the extra step to ensure…read moreyour wellness. And the staff also kicks butt!

I saw her for the 2nd time today. SHE LISTENS AND LETS YOU ASK QUESTIONS AND ANSWERS THRM FOR YOU…read moreTO Understand. Shes kind and caring and made me feel extremely calm regarding a test result. The NP, the medical assts and front office are superb. Thank you Dr Weston and Harbor Health

Dr. Burugu did an excellent job of listening to my health concerns and she offered sound advice. I…read morelove that she is patient-focused and is a good listener. It was easy to talk to her and all my questions were answered in a succinct and friendly manner.

Absolutely rude and unprofessional. Don't know if it was this location or the customer service…read morerepresentative but they definitely shouldn't be working in the medical field let alone customer support.

Staff and Providers are friendly enough at this location, but the whole "Total Men's" Parent…read moreCompany just wants to milk you for co-pay's and visits that aren't neccesary. Of couse physical is covered by insurance, but the follow up after the Physical to review bloodwork, not covered. Need to get a prescription renewed that was prescribed at physical follow up apt. Must come in and see the provider for that. Get out of here. Won't be going back to Total's Men's or any of their locations and finding a new provider.

Worst customer experience I've been to at any office of any kind. Had an appointment and driving in…read more2.5 hours away, gave the office a courtesy text saying l would be 5-10 mins late bc traffic. The office called back and said if l was not there at the exact time they were canceling my appointment bc they had to go to lunch. I've been to many late lunches on behalf of my customers, that's part of running a business. This appointment was the second in two weeks bc medication prescribed did not work the first time. Abs do not recommend this company or office.

I have seen Dr. Merryman for 20+ years. He is one if the best general practitioners I have ever…read morecome across. His PAs are efficient and friendly and he is caring and helpful. If you are looking for a GP in the area, I highy recommend ARC and Dr. Merryman.

About 30 years ago my husband and I were in need of a new doctor. Dr. James Merryman was…read morerecommended to us and we fell in love he's been my doctor through the loss of my husband he's cared for most of my children and my granddaughter I respect him greatly he is a wonderful Christian man and if you're looking for a new physician you could not do any better than Dr. Merryman he and his family are very wonderful Christian people

Dr. John and his team are fantastic. They care about you and are skilled in really evaluating your…read moresymptoms and can even do minor surgery in the office.

Ditto to this: "Dr John is great however his staff and the witch who works reception are terribly…read morerude and unhelpful." I had been seeing Dr. John for decades and very pleased overall. I rated his service as 'above and beyond' and would've scored him at 10. However, over the last couple of years, I've noticed a declining trend in quality of healthcare and front office professionalism; wherein, the nurse practitioner held the notion that Diabetes was curable. Since my A1C was in check, she would no longer prescribe the medication that had been keeping it in check. It was not a pleasant experience getting this escalated to Dr. John's attention. When finally that occurred, Dr. John immediately requested a refill for the prescription med, yet made no mention of the NP's error - or that she would be re-trained. Over the years, his office staff deteriorated, particularly his wife - who clearly rules the roost with autocratic rudeness. While I'm grateful for the decades of great medical care I received from Dr. John, I'm happy to see him retire - and hopefully his wife as well, such that patients can receive the awesome care once delivered by Dr. Paul John, MD.

I decided it was time to get a primary Dr in Austin instead of in my home town. I did some research…read moreand ultimately chose Dr Wolf because she was an internist and was on ARC's rising star list. I went to the appointment and met with her nurse. I don't remember her name, but she was super nice. I waited maybe 5 minutes in the room - overall wait time was around 15 minutes (arrival to Dr time) - and Dr Wolf was super easy to talk to. I went over my concerns and she addressed everything in a very easy to understand manner. She asked that I do some bloodwork and things, which I did the next morning. Within a few hours, her nurse had called me about an abnormal result and they walked me through that process. Definitely like Dr Wolf and have referred a few of my friends that recently moved here to her! Appointments seemed easy enough to make. I got in within a week, but I didn't have anything really going on like a cold or something. Most Dr's like that will squeeze you in if you needed to be seen quicker, but I haven't had to do that at her office yet. Anyways, I was satisfied with getting in to see her in a week for what I had going on.

I am writing an update to my original review because I have had Dr. Wolf as my doctor for awhile…read morenow and can highly recommend her. This past year was a tough one medically and with losses in my family, and she and her staff have listened to me, referred me to appropriate specialists and understood my own need to advocate for my care and methods of treatments. She has been my primary care person and her staff has always treated me with respect, gotten back to me in timely ways and used caring and compassion. Now that I have seen more doctors in Austin and am aware that they all see huge numbers of patients I am more appreciative of the kindness and professionalism of Dr. Wolf and this practice. She has coordinated my care but it has always felt like a partnership through a tough year. She rocks!

I highly recommend Dr. Gajjar and her staff for your pediatric needs. I am a mom of 2 teens. I…read morestumbled upon Dr. Gajjar in the last 2 years through work related avenues. I probably interviewed 7 different pediatric groups when I was pregnant and loved the group and doctor I chose at the time (2005). That doctor has now retired. However, Dr. Gajjar is just down the street from Austin Area OBGYN and Dr. Cowan (my OBGYN)--also much trusted. The St. Davids Womens Clinic, where my OBGYN group has deliveries is also down the street. Dr. Gajjar is thorough, compassionate, and truly cares about her patients. Having worked with pediatricians going on 17 years now and being a working mom, I recommend Dr. Gajjar without hesitation. She guided us through the pandemic, middle school sports issues and awkward puberty moments. She genuinely connected with both of my teens (3 years apart and 1 a boy and 1 a girl). I am thankful to all those who have been by our side, but would have been thrilled to work with Dr. Gajjar when my children were infants, as well as now, when they are coming into their own. Her staff is friendly, approachable, and compassionate--something I have learned is invaluable over the years. We are so thankful to have Dr. Gajjar in our lives and looking after the healthcare of our beloved children. We are native Texans and have been in Austin for over 22 years. Dr. Gajjar is an asset to the children and parents of the Austin community.

I was a patient of Dr. Browne's for several years, until Capital OBYGN & Associates was sold to…read moreanother company, and then another company, now under the latest name "Lone Star Circle of Care." My care with Dr. Browne was consistent and I enjoyed her openness to my personal needs, but the last time I was there for my annual exam, I was left for nearly an hour in a cold room with nothing but my mask and a tiny robe on. For anyone out there who has to get pap smears, you know the task is already a daunting and stressful one. I had to open the door to the hallway and ask a nurse if I had been forgotten about. When it was clear that I had, they rushed in offering no apology. I'm now in a situation where I have found a new provider through a Direct Primary Care format, and need my medical records. After contacting the office, I was told my records were sent to a third party and that I'd need to contact them. They didn't even have the phone number or any information to give me about said third party to access my own medical records. So now I have to be my own advocate and search the big wide web for my very private and personal information. Listen, I know our medical system is broken. I do not fault the nurses and doctors of this practice knowing and understanding that. Do not be fooled - hospitals are big businesses that function like corporations these days and just want to make a profit. They do not care about your personal well-being. SO IF YOU WANT ACTUAL CARE, if you want a system that is functional and supportive, do not go to Lone Star Circle of Care or whatever they choose to call themselves in the near future. You deserve better!!!