I registered online for a 9:30am appointment and at 9:45 am in the clinic they told me we were put…read moreon the waitlist. I asked multiple times if there was an appointment time available today and she gave a vague answer. It seemed to me that they refused us after I registered possibly due to not wanting to take my insurance, United Healthcare, even tho they're in network.

Please do yourself a favor and do not come here and see any of the NPs. They will turn a small…read morethroat problem into a catastrophe and send you to the ER completely unnecessarily. They will not make you feel better. If they can't immediately figure out what the issue is, they will say it "is bad" and refer you to the ER. I came in for a simple sore throat and left feeling like I had cancer or something exponentially worse than what it was.

If you have a drug screening. Don't come here. Waited 2 hrs just for to pee in a cup.read more

Can't describe how disappointed I am with this place. Brought in my 64 year old mom on a Monday at…read more9:30am with a full lobby, maybe 20 people in front of us. We got checked in with no estimated time given. We noticed people going in and out that came after us. I asked the front desk if they could give us an estimate time and the girl say that the screening people go in first. At 11am I got up to ask one more time and the front desk girl mentioned that there is 1 person in front of us. Right now it's 12:00 noon and no one that was before us is here and we are still waiting. At this point i'm frustrated because I know it's almost lunch time and they will start taking breaks. I complained one more time and they said they will check with the doctor. The front desk could have easily said that it would be few hours and suggested elsewhere. I don't recommend this location at all, especially if you have an emergency. P.S. They also had two doctors in that were not doing screening as mentioned by front desk but over 30 screenings that occupied every room. Crazy.

My husband visited this urgent care today and he was very impressed with his care…read more The nurse practitioner Zainab Olalere did a thorough exam and was very kind. She prescribed medications to ease his symptoms and encouraged him not to hesitate to notify them if they worsened. The patient service specialist at the front desk, Rhenolia, was very welcoming. Highly recommend this business

A 3-minute appointment turned into 3 prescriptions and a $300 bill. The real nightmare began with…read moretheir billing and communication with insurance - an absolute mess. If you don't want to spend the rest of your life on the phone with their billing department and your insurance, avoid this place. Would give 0 stars if I can

El día después de Navidad, fui con mi hermano a esta clinica. El servicio y la atención que Liunis…read morey Frank le ofrecieron a mi hermano fue de lo mejor! Le explicaron paso a paso todo lo que se le iba a hacer (o todo lo que le hicieron). Aunque hubo un retraso con uno de los medicamentos que le recetaron, al final mi hermano lo pudo recoger sin ningún problema! Que alegría saber que abrieron esta sucursal en Round Rock!!! La sucursal de Cedar Park no se queda atrás!! La Srta. Yaimara y el joven Arnies también ofrecen un servicio de primera!

This medical office is one that I have come to rely on that I find quite competent. The office…read morestaff is very competent and educated in the different insurance plans. The nurses are kind and empathetic and competent and educated. My rheumatologist, Dr. Rahmani, is exceptional. I trust him and I can be confident that he has my best interest in heart and he does not push medication I don't wanna take and he listens to me, while at the same time, looking out for what's best for my health. I highly recommend him.

I had a very disappointing experience with this clinic. I feel they took advantage of my situation…read moreinstead of helping. I have Medicaid, which means I'm fully insured, but when I brought in my newborn son because I was worried he was sick, they still charged me $30 after I explained I couldn't afford the $50 they first requested. No one explained that I would be billed even more later or that I had the option to visit another clinic for assistance. It felt like they cared more about collecting money than helping a concerned parent and her baby. I don't recommend this place -- they seem more focused on profit than compassion or care.

Friendy efficient service. They furnish all your medical records on line and have clinics all over…read morethis part of Texas. I've been using BSW hospital and clinical services for 7 years now and have never been disappointed.

We are filing a complaint with the Texas AG, and also with AETNA INSURANCE to have them removed…read morefrom their service provider network. They refuse service every time we go because "you didn't pay your May 21 bill"... Except of course we did (we paid by credit card and have the receipt) yet we have to "prove it all over again each time"... Wasted time, denied needed medical treatment (intend to sue in small claims court)... DO NOT GO THERE FOR ANY REASON! THEY ALSO BILLED AETNA FOR SERVICES NOT RENDERED (pretty sure that's Medicare fraud). Yup, beyond frustrated.

Office experience was horrible and it's impossible to get an appointment. Won't recommend unless…read moreyou want to misdiagnosed, wait forever to get an appointment and be treated rudely by front office staff.

Pros: + online / Great online portal (MyChart) that allows…read morecentralized communication and records. Super helpful for families who need to keep kid records handy. + locations / Good physical location network throughout Austin. Nothing super fancy but easily accessible. + continuity / They're not going anywhere. I've seen smaller practices open/close in Austin. ARC is large enough and has been around a while. Cons: (no surprises) The healthcare system* is frustrating. Whether it's, - scheduling / scheduling an appointment when there aren't enough healthcare professionals to meet demand, or - billing / understanding provider billing, insurance coverage or patient payment obligations, or - coordinating care / coordinating your care between ARC, separate hospitals and separate specialists who may not communicate flawlessly. * The above three cons are present with any care provider. ARC offers a lot of benefits but you're still in the U.S. healthcare system which comes with plusses & minuses. On a personal side, my interactions with all staff have been positive. It's clear there's an overwhelming demand and resources are limited. Staff has been much more patient/helpful than I would probably be in their position.

First time seeing a doctor here and she was awful and unprofessional. She didn't greet me when she…read moreabruptly came in the room. When I asked for two additional lab tests to be added to my lab order she started to make snide remarks about the doctor office not being a McDonald's and that I would have to interpret my own lab results. As she left the room she rudely threw my lab order in my face. ARC needs to do better because this was unacceptable.

best pcp care i ever had on my 72 years on planet earth. i have been with dr crear as a patient…read moresince 2020 and trade doctors for anything.

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

I'm honestly very disappointed with my experience at Arthur Direct Care…read more My family and I came here specifically for civil surgeon services as part of our immigration/legalization process--something where accuracy is absolutely critical. While my own medical form was completed correctly, the forms for my family members were not. This mistake led to a Request for Evidence (RFE) from USCIS, which delayed our case by several months. On top of the stress and uncertainty, this error cost us real money. Because of the delays and time pressure, I had to pay over $900 out of pocket for additional rounds of vaccinations at the same clinic just to stay on track. This situation could have been avoided with proper attention to detail. For a service that directly impacts legal status and timelines, I expected a much higher level of care and accuracy. I'm sharing this to raise awareness so future patients can double-check their paperwork carefully and avoid going through a similar experience.

My daughter has been a patient for about a year. The quality of care is unacceptable . The issue…read moreis her medication. Every month she gets same 2 medications, with doctor visit every 3 months, like clockwork. She is otherwise healthy with no medical concerns. However, every month without fail they screw up her prescriptions. Every single month! They usually only call in one, making it so she has to call multiple more times while at work to get it resolved. She calls and visits plenty of time prior to script running out, but by time they get meds called in correctly she's out. This is a ongoing monthly issue and for no good reason.