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    Next Level Urgent Care - Round Rock

    3.0 (2 reviews)
    Open 9:00 am - 9:00 pm

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    11 months ago

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    Austin Regional Clinic: ARC Pflugerville - The doctor that I seen

    Austin Regional Clinic: ARC Pflugerville

    2.7(49 reviews)
    2.5 mi

    Pros: + online / Great online portal (MyChart) that allows…read morecentralized communication and records. Super helpful for families who need to keep kid records handy. + locations / Good physical location network throughout Austin. Nothing super fancy but easily accessible. + continuity / They're not going anywhere. I've seen smaller practices open/close in Austin. ARC is large enough and has been around a while. Cons: (no surprises) The healthcare system* is frustrating. Whether it's, - scheduling / scheduling an appointment when there aren't enough healthcare professionals to meet demand, or - billing / understanding provider billing, insurance coverage or patient payment obligations, or - coordinating care / coordinating your care between ARC, separate hospitals and separate specialists who may not communicate flawlessly. * The above three cons are present with any care provider. ARC offers a lot of benefits but you're still in the U.S. healthcare system which comes with plusses & minuses. On a personal side, my interactions with all staff have been positive. It's clear there's an overwhelming demand and resources are limited. Staff has been much more patient/helpful than I would probably be in their position.

    First time seeing a doctor here and she was awful and unprofessional. She didn't greet me when she…read moreabruptly came in the room. When I asked for two additional lab tests to be added to my lab order she started to make snide remarks about the doctor office not being a McDonald's and that I would have to interpret my own lab results. As she left the room she rudely threw my lab order in my face. ARC needs to do better because this was unacceptable.

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    Austin Regional Clinic: ARC Pflugerville - Austin Regional Clinic | Accessible, Reliable, Convenient

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    Arthur Direct Care - Check-in and coffee area at Arthur Direct Care in Round Rock, TX.

    Arthur Direct Care

    4.3(11 reviews)
    3.4 mi

    I'm honestly very disappointed with my experience at Arthur Direct Care…read more My family and I came here specifically for civil surgeon services as part of our immigration/legalization process--something where accuracy is absolutely critical. While my own medical form was completed correctly, the forms for my family members were not. This mistake led to a Request for Evidence (RFE) from USCIS, which delayed our case by several months. On top of the stress and uncertainty, this error cost us real money. Because of the delays and time pressure, I had to pay over $900 out of pocket for additional rounds of vaccinations at the same clinic just to stay on track. This situation could have been avoided with proper attention to detail. For a service that directly impacts legal status and timelines, I expected a much higher level of care and accuracy. I'm sharing this to raise awareness so future patients can double-check their paperwork carefully and avoid going through a similar experience.

    My daughter has been a patient for about a year. The quality of care is unacceptable . The issue…read moreis her medication. Every month she gets same 2 medications, with doctor visit every 3 months, like clockwork. She is otherwise healthy with no medical concerns. However, every month without fail they screw up her prescriptions. Every single month! They usually only call in one, making it so she has to call multiple more times while at work to get it resolved. She calls and visits plenty of time prior to script running out, but by time they get meds called in correctly she's out. This is a ongoing monthly issue and for no good reason.

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    Arthur Direct Care - Dr. Arthur at Arthur Direct Care, Round Rock
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    Dr. Arthur at Arthur Direct Care, Round Rock #BestPrimaryCareDoctor

    Arthur Direct Care - #BestPrimaryCareDoctor

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    Arthur Direct Care - Dr. Arthur at Arthur Direct Care, Round Rock
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    Dr. Arthur at Arthur Direct Care, Round Rock #BestPrimaryCareDoctor

    Next Level Urgent Care - Round Rock - urgent_care - Updated July 2026

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