I took a so-called family heirloom mantle clock to Eurich's. Mr. Roberts had me pay $300 up front…read more(he said because it was so rare. (Looking back, a BIG mistake) After a year, I had to sue him in small claims court to get my money back. He never did fix my clock. And it turns out there was nothing rare about it.

The Eurich's were delightful to work with. Honest good work! They promptly repaired a 1930's clock…read morefor me. I highly recommend them.

Update 7/7/26: Shinola did eventually escalate my issue to…read moremanagement and offered a full replacement. They still lose a star for the unacceptable customer service runaround. Even if the industry standard now, I expect more from them as a Detroit Metro native. === Here is the alleged Shinola "Guarantee" in pictures. Sent a pre-auth form with picture requesting repair. They approved it as repairable and asked me to ship it at my expense. Weeks later, they said they would send it out of state to an expert for a 6-8 week repair. Then without further messaging, UPS returns it with a "Not Serviced" notice. The clearly outsourced Customer Service rep's response to costing me $15 in shipping for nothing? A 10% discount on my next purchase. The cobbler down the street ended up fixing it for $15. I hope this review does not cost Shinola much more than the $15 I wasted sending it to them. I hope so because I'm not vindictive. It would be a shame if a deceptive, flawed customer service procedure managed to DISGRACE and tarnish the image of Detroit further through DISGUSTING business practices. Hopefully, the 10% discount offer I will never use makes up for it.

I have been a huge fan of Shinola since their founding. I was very excited to visit the flagship…read morestore on a recent trip to Detroit. My wife found a beautiful watch that she liked and the staff was very helpful in setting it up for her. The store has a great selection of all the models currently available. They also carry jewelry and also clothing. And if you're looking for a bit of refreshment, they have a very nice cafe.

Great service. They make you feel right at home. I purchased the robe and it is made with high…read morequality. The store feels high end and everyone is friendly.

Writing this review as both a hotel guest and a wedding guest, so speaking to both the Shinola…read morehotel stay AND their event space experience! In short, everything was basically immaculate and while Shinola is extremely pricey, they really deliver on the level of quality and service that makes it worth it! Hotel: Everything about it is delightful. Probably the biggest selling point to me is the fact that Shinola is dog-friendly! They are so welcoming to dogs - they have a terrace in the middle of the hotel where you can take the dogs out rather than having to navigate all the way back down to the street level! My main frustration with the hotel was the check-in process. I was hoping for early check in, which they were really good at communicating with me wasn't going to be a guarantee. So the day I was coming in, early check in sadly didn't work out, but regular check in was at 3 pm and so when I showed up at 3 pm on the dot and a room still wasn't available for me to check in to. They said that one should be ready in 15-20 minutes and so I went to park my car in a nearby parking lot (you can do valet or find your own parking, the price is comparable). When I came back almost 30 minutes later, the room still wasn't available. At this point, I think there was a bit of miscommunication because while I would have preferred a room on the floor with the pet terrace, in the interest of time (I had a wedding to get ready for!) I just needed an available room regardless of which floor, so the front desk was able to get me checked into a different room and we were on our way. Again, such lovely customer service because all the front desk attendants remembered me and my dogs and would follow up throughout the stay! Shinola has 24/7 room service, which is lovely to see. The food isn't the same kitchen at the San Morello restaurant at the base of the hotel, but it's still very tasty! They also offer late check out if you need it. The rooms themselves are amazing, with high quality bedding, linens, everything! Everything is beautifully designed and dreamy! Truly just like how I would imagine Shinola to stage a home! As for the event space, my goodness JUST as delightful! It's a bit of a maze to get from the hotel lobby to the event space, but doable! There is also a separate entrance to just the event space itself. The glasshouse is beautiful and such a dream wedding venue! Again, all those working the event were so friendly and kind, great bartenders, AMAZING food at the wedding, such comfortable seats and other amenities that just really set this apart from other wedding venues. I know it must be so expensive to get married here, but you definitely see the difference in the quality! The two big observations that took away a slight bit from the overall experience were: 1) The glasshouse event space is so stunning and filled with greenery, but the hanging plants in the air were very obviously fake, which was a bit mystifying. Would really love to see real plants in these and more diversity in their plant selection as most of theirs were relatively basic! 2) This one is the big doozy, but the day I was at Shinola was a very humid, muggy day in Detroit. There were some sprinkles throughout the afternoon and evening, but never enough to break the humidity. What's surprising to me is how humid it felt throughout the entire Shinola building. Not just in the glasshouse event space, which is to be expected given that it almost mimics a greenhouse, but truly everywhere else. On my hotel floor as I walked through the hallways, it would be so hot and muggy. It was to a point where I wonder if the hotel did not have central air or good enough insulation. Thankfully my hotel room had great A/C, but there was such a shocking difference between inside my hotel room and out in the hallway on several of the floors that I went to that it was truly significant enough to note here! But overall, I absolutely loved my little staycation in Detroit at Shinola. I was so grateful I got to do this stay with my dogs AND celebrate my friends getting married! If you're looking to treat yourself, look no further than a stay at Shinola! It was a dream and while my bank account will be recovering from it for some time, I hope to be back sometime in the future to stay here again!

Gina provided excellent service and removed 3 links so my watch band would fit perfectly…read more This store is pristine and beautiful! This business has been around for 99 years! Wow!! Beautiful jewelry! Stunning engagement rings and wedding bands, gorgeous watches, and more. I definitely will come back here for those future purchases.

We shopped around at multiple stores (and online) but Michael was a jeweler who really listened and…read moregot excited envisioning my fiancée's custom solitaire engagement ring. Michael and Peggy made my us feel confident and informed throughout the design process of the band, and provided multiple diamonds to compare for the final stone. Considering it's difficult to find an oval rose cut diamond, I was very happy with the final cost coming out much lower than expected compared to online prices of similar rings. When she eventually kills me and collects the insurance money I'm sure she will return to design a nice necklace.

10/10 I gotta say it's prob the only place I would go to, I've gotten my watch band replaced and it…read morewas fast tbh

Vic at Golden Time Jewellers in the mall went above and beyond to resize my difficult ring and got…read moreit just right. The service was exceptional and the price for both resizing and watch repair was very reasonable.

Plymouth Jewelry is our go to jeweler! Cass M is a great jeweler with lots of talent who has made…read morecustom pieces for our family and we are never disappointed. Kevin is easy to work with and very fair. We will continue to shop at Plymouth Jewelry for years to come.

I updated the headstone in my ring and wasn't sure what size I wanted to move up into. They had…read moremany loose stones and were able to pop out my headstone and place various sizes in my setting until we found the perfect size that complemented the rest of the stones in the setting. They were wonderful and didn't pressure me at all. They even talked me down in size because they felt the stone I nearly went with, was too big and, blocked too much of the few of the stones in the band. When a jeweler talks you into spending less money at their shop, you know that you've found the right jeweler. In the end, they were right and my ring looks absolutely beautiful. I get compliments all the time. They also can repair anything and helped me with a few necklaces and a bracelet.