Botched Watch Repair & Terrible Customer Service: TL/DR find…read morea different store if you are looking to have your watch repaired. In April I dropped my watch off here for repairs; the watch was running slow and the crown needed replacing. I was told that it would be ready in 3-4 weeks, which would allow me to retrieve my watch before I move out-of-state in June. However, the repair took longer than expected due to parts sourcing. While this was an understandable delay, I was not informed of any delays or repair updates; I had to continuously text and call the store asking for an ETA for the watch to be repaired. When I finally received the watch in July (two months after I had been told it would be ready), the watch was in a worse state than when I had dropped it off: the chronometer is offset by 2-3 seconds, the lower hand has fallen off of the face, and the self-winding mechanism is making scratching noises inside that watch that were not previously present. As I now live in Tennessee I contacted the store to ask for a refund: they refused without seeing the product (which I am unable to hand deliver and do not feel comfortable mailing them due to their poor customer service and botched previous repair) and told me "you have a warranty for this". For context, I've had this watch repaired multiple times over the years due to damage received while deployed or on exercise with the Marines; this is hands down the worst experience I've had with a repair shop.

Trashiest place in royal oak. Horrible staff. Owner is a pompous fool. Purchased a ring and had it…read moresized. It broke 3x. Each time being repaired at their facility. Owner suggested that if you buy a car on sale, as I bought the ring on sale, the warranty doesn't transfer. I was confused, does he associate his store with a used car lot? Went to three local jewelers to see if they would buy the ring. Two refused and said it was poor quality. Third bought it for a loss from what I originally paid.

Went to this place to resize a watch!! Because my husband…read morewasn't available to come in I estimated how many links to be removed and was wrong, twice. Finally, he ended up going in so that they could size the watch properly. The watch looks great and we are so grateful for this shop. They are such nice people and I highly recommend anyone stop by for their jewelry needs.

I have visited a lot of jewelry shops, but after visiting Precision, I don't think I'll ever go…read moreanywhere else. Between René, Rema and Justin. They make a qualified crew that nobody else could beat. Their Precision.(not a joke.) with all of their repairs are exquisite. I've even purchased a large ring from there which they made exactly for me. If you missed this one, I don't think you'll find another better.

All the shiny things are here and I'm a girl who loves shiny things!…read more The prices are reasonable for a lot of their items. There's everything you'd like from electronics to jewelry. You can't go wrong. Put on your bargaining hat and get ready for the fun. I have to say that some of the prices are surprisingly reasonable. You just have to come with an open mind and be ready to walk away should you need to, but there's something for all budgets. There's no shortage of staff waiting to assist you and ensure that you get just the thing you are looking for. They are more than ready to do business with you, so treat yourself and stop by.

This is a great store to buy your jewelry! The staff is friendly and attentive. I'm always treated…read moreat the door! The watches and chains are high quality. I had my wife's engagement ring and band made at this location and both turned out great, we will be back

Consummate professionals with excellent customer service. You get the personable feel of the family…read morebusiness coupled with an acumen and level of quality that are second to none. I couldn't be happier with my experience here. They worked tirelessly with me to execute my vision and did it in a manner that far exceeded my expectations. Thank you Chapman's!

Wonderful little gift shop with the nicest clerks! I went there while visiting Detroit, from out of…read moretown.

My husband goes here for all his jewelry needs. Whether it's his Rolex, my bracelets, my rings. My…read morenecklaces and I've absolutely never been disappointment. The staff here is super accommodating. Not only will you find your ring here, but if you're like me and want to design your own, they do not hesitate. I had a specific idea in my head and as you can see from the photos you probably never seen him ring. You like this before in your life. They will work with you and make your dreams come true. Value is great too. Definitely worth the money!!!

Z is the man. Long time location but unfortunately had to change business a few times. Has a…read morelarge local customer base and is very fair. Highly recommend this shop. There is a reason they have been here a long time.

The "Watch Doctor" (as I called him) cleaned and serviced my 60-year old gold Omega automatic…read morewatch. He had to take it completely apart to do the service properly. My father gave it to me as a high school graduation gift and it hadn't been used for 40 years. He brought it back to life!

Took a vintage Zodiac watch there because it was losing time. The watchmaker took a look at it, put…read morea couple of drops of oil in a couple of spots and returned it to me. And it is right on time. I would recommend this Buisness but if your watch needs more than a battery ask for the watchmaker to take a look at it.

This is where all the celebrities in the area come to buy their jewelry…read more Many years ago I was told about this place where they can add diamonds in the watch bezel. They use a unique technique where they air press the diamonds to hold their place. They do not use the clamp technique. Something to think about if you are going to invest in setting diamonds. This time around I came in to see what they have. First, you see all the pictures of the celebrities that hey have business with. Truly iconic to see. As for the pricing. Do not get scared by the price tag... it's all open to negotiations!

This is the nicest family owned and operated jewelry store. They are able to order, custom make,…read moreand fix all types of jewelry. Their diamonds are amazing and they're flexible with prices- I think I've even seen people put things on layaway. They have everything from Cartier, to religious pieces, to wedding rings and bands to just about anything else you could want. I've had several pieces made and ordered here and they're always able to beat prices of competitors without compromising quality especially if you shop with them often. Can't wait to find Mr. Right so I could come and design a ring! (Although I must admit to just trying some rings on for fun :))

The service and selections at Herman's Creations is out of this world! I've had some jewelry…read moreappraised and repaired. They were nothing but professional and made my shopping experience top notch!

Great service love my wedding ring it is so unique and beautiful and I get compliments all the timeread more