I had a new medical ID bracelet with a non-working clasp. The owner of 3rd street helped me…read moreimmediately, showed me why it wasn't working and tried to fix it... then tried again until he was successful. he then took the time to show me how to work the clasp (took several tries)....when I asked what I owed him he said "nothing, I can't guarantee it will work... just common courtesy." this is always my experience here... honesty and skill. by the way the clasp works fine! I recommend this place very highly.

Excellent service, jewelry repaired quickly and beautifully. Very good value. I wouldn't go…read moreanywhere else.

Had a great first experience at Ralph's! Truly the best of the best in Sacramento…read more Walked in, and the process was smooth and easy. Adryan was very helpful, and explained in detail all the items I was looking at. The collection is vast and exquisite. You can walk in here and stare at the different jewelry pieces for hours. I left satisfied with a new ring, and potentially looking at a few new pieces for the future. If you want to custom tailored experience, go to Ralph's, you will not be disappointed!

Adryan Rios was one of the workers that helped me get a watched fixed for my husband and the…read morecustomer service was amazing! He made sure that the watch was fixed and taken care of in no time. Adryan would be the person to go to for jewelry questions or needs. He went over the process of the watched getting repaired and made sure it was nice and ready to go by the time I went to pick up the watch!

Yet another amazing experience brought in a diamond looking for a setting and they had it set…read more sized and ready to pick up the next day. Thank you so much Omar!

Super helpful staff when I needed a battery replacement for a quartz watch. Love how meticulous the…read moretechnician was when making sure the watch seal was aligned correctly. Thanks for the great service!!

Big, big thanks to the team at Diamond City Jewelers! My guy Robert made magic happen behind the…read morescenes, even with the 4th of July holiday landing damn near mid-week! Great communication, great pricing ...even better customer service. Which is crazy, because I walked out a happy customer to get even more customer service... A-1! Don't hesitate to bring your business here! I'll be back real soon! P.S. Nice touch with with the thank you letter!

Diamond fell out and they said I have to pay to get it fixed I wouldn't recommend them for nothing…read morebad business only had ring 8 months maybe wore it 10 times I had to put 1 star other than that it would be no stars

Nice store lots of options clean Store the service was exceptional and helpful. Thanks.read more

I accompanied my friend to S&L Gem in the Roseville Galleria when he bought a pre-owned Rolex on…read moreSeptember 19, 2025. The manager, Gia, promised that he could return it within 24 hours for a full refund if he changed his mind. The next day, we learned from a Rolex dealer that the watch was nearly 30 years old, not a 2022 model as Gia said. When we returned it within 24 hours, Levi and the staff refused to process the refund because the manager wasn't there. Later, Gia claimed the sale was final--something that was never disclosed or signed knowingly. They still have the watch and only refunded a small portion. Very dishonest and misleading business. Avoid this store. READ EVERYTHING YOU SIGNED

What didn't go well? I took 3 of my most beloved pieces...my wedding ring, a bracelet and another…read morering for some work. Sooo, the wedding ring (pretty old) was a Tiffany gold mesh band that needed sizing after a previous botched job, my gold Tiffany heart bracelet that had needed some reengraving on the heart that was beginning to fade and another garnet, diamond ring that needed sizing. I received all three pieces back today and EVERY piece was so perfect that it almost brought me to tears!! Such perfection..Paul and his wife/partner Michelle were beyond perfection. We have two homes, one in Twain Harte and one in San Francisco so I most certainly know quality work and on EVERY level this store knows how to do it right! I'd travel miles to entrust my jewelry to them!!

Amazing service!! Attention to detail and make sure your needs are met. Would definitely recommend.read more

Watch batteries replaced Very helpful…read more Very professional Will use them again Great local company

I was really excited to come in and look at wedding bands since my fiancé had my engagement ring…read moreset here and previously had a great experience. Unfortunately, the experience was very disappointing and honestly confusing. I came in with my newborn son and my mom, and after waiting a few minutes without being acknowledged we walked up to the front desk to ask for help. A staff member assisted us and showed a few bands. When I found one I liked, I asked if it could be made in yellow gold. She said she would check with the vendor and offered to clean my engagement ring so I could look at the bands with my clean ring. After a few minutes, she returned with my ring, and when I asked to try on another band, she told us she was now helping someone else and couldn't assist us further.This was surprising since she had been helping us the entire time up to that point. I was ready to move forward with purchasing a ring but never received an answer about pricing and was told no when I asked to see another option. Overall, a very disappointing experience.