BEST PET STORE EVER ! The older lady with the short hair…read morehelped us put our hamster cage together Everyone else was so helpful and very informative

I love playing with the puppies here. They are absolutely adorable and all have great…read morepersonalities. The staff lets them get exercise outside of their kennels everyday Im there. They are being walked and able to play in a huge play pin out in the store. The staff is wonderful and very helpful!!

Stopped in because another location had some items on clearance, and we were hoping to get more of…read morethem here. Sadly, they didn't have them. But service was super helpful, making sure I looked in the right places. It's a pretty big store, with a good selection of all sorts of items. Big mall parking lot, easy access off the highway. Down at the far end of the Kroger mall. This one's out of my way, but I will come back when I am in the area.

I love shopping here all the employees are friendly and that keeps me coming back. I also like…read moreafter so many purchases i get a free bag of dog food . So this will always be my store

I go to TSC quite often for horse treats and salt blocks. Never had a bad experience or unfriendly…read moreperson. Before my dog passed, the staff loved giving him treats and pets.

I was upset because my puppy had worms and the cashiers at the 5525 W Broad St Columbus, OH…read morelocation were extremely rude and unprofessional especially the female. First I was being promoted to buy a medication that I wasn't being allowed to read to endure I wouldn't have to return it. Then I was told if I didn't like her recommendation then I need to go to a vet! Since I didn't ask for her opinion I felt the comment was unwarranted. I will never go to this location again. They could possibly be the reason an animal is injured.

Well, it's a PetSmart…read more Not sure what else to say. The fish are pretty bland, but the reptiles and birds are really cute. I came here without a dog, like a creep.

Ryan has been grooming our Chow Chow, Boogie, for 2+ years now and he is absolutely amazing…read more Boogie loves him and is always so excited to see him. And he always looks so beautiful after his spa day. We are so thankful that we found Ryan because he is so good with our boy and makes him look so pretty. Thank you Ryan N at the Plain City Ohio Petsmart...we appreciate you so much.

I popped into this location to pick up some birdseed for my cockatiel and ended up spending a…read morelittle bit of time visiting with the birds. The staff was friendly and kept checking on me. They answered any questions that I had and seemed to be very knowledgeable. I was impressed at the cleanliness of the store in general and appreciated that all of the birds had fresh food.

In late September 2025, Petland Kingsdale sold me a dog that had highly-contagious kennel cough…read more Three days later, it was confirmed as pneumonia by my vet. The puppy I bought was sick and had been on antibiotics for a month - but he was not separated from other animals when he was sold to me. The Petland Kingsdale veterinarian and employees KNEW the dog had kennel cough and did not isolate him. Petland Kingsdale willingly placed this puppy in an area where he would infect other animals (and vice versa). I can only assume this is a standard practice, as the woman who sold me my dog called it a "cold" and likened it to "doggie daycare," as diseases were passed from puppy to puppy all the time. Except for the list of vaccinations, the actual medical treatment records were withheld from me until I signed the paperwork and made the purchase. The "warranty" (as if you are purchasing a washing machine) is valid only if you take your dog to their preferred vet. I view this as a flagrant conflict of interest. Also, you must purchase food items every 90 days to fulfill your end of the warranty agreement. Important to note: In the purchase agreement, Petland Kingsdale makes no guarantee that the dog is a purebred, and it does not guarantee the of the accuracy of the pedigree/lineage. They sell puppies "as-is." They require purchasers to sign a class action waiver and an arbitration agreement. Even if their puppies were NOT from puppy mills, and they gush over how wonderful their veterinarian is, I do not have faith that Petland Kingsdale and their staff are going above and beyond to exceed the paltry USDA and Ohio standards of care. I justified the purchase thinking - this is a clean store in an upper middle class suburb - the people working here are so nice - how could THIS place support such a cruel industry!?! Sadly, they do. It is heartbreaking for owners like me who feel emotionally manipulated - we only get slivers of information from sales staff and vague, nonchalant dismissals of concerns. I have always believed that concealment is a the same as lying.

I stopped into the Graceland location just to browse and had such a great experience! Lydia helped…read moreme while I was in the store, and she was so kind and knowledgeable. My dog hates being brushed, and I had no idea I'd been using the wrong type. Lydia clearly explained why the brush I had wasn't ideal and walked me through other options and why they'd work better. I can happily say that, for the first time, my dog didn't mind being brushed and was actually calm! She also pointed out a few treats she thought my dog would like based on what I picked out. They were in a different section I would have otherwise totally missed. She even shared a helpful resource for learning more about my dog's breeds. You can tell she genuinely cares. Easily the best experience I've had in a pet store!

The staff is always very helpful. They have a wonderful selection of pet food, treats and toys for…read moredogs and cats.

I've driven by this place- right across from Crispy Coop and Kroger off Northwest Ave- multiple…read moretimes and just today decided to stop in. I have 2 cats whose food I am very persnickety about (must be high protein, organic, no fillers, lowish carb, etc). There is plenty of store front parking. I was greeted by a beautiful friendly black and white Border Collie mix (? sorry) and a gentleman who was amazingly knowledgeable about everything in the store. We spoke for a long time about cat food, cat health problems, treats, etc. and I left feeling fantastic that such a store exists just seconds from my home. This place isn't huge but makes great use of the space with a large selection of raw food and treats ranging from a raw "bar" with treats (chicken hearts, chicken feet, salmon skins, etc on a choose-your-own a la carte basis) to refrigerated and frozen items. There are many different high quality kibbles for dogs and cats in addition to toys, some beds, leashes, you name it. I just cannot emphasize enough how much my experience today resonated with their motto of "Feed your pet like you give a damn.". I did not feel like I was being "sold to" but instead educated in a friendly non-pushy manner from a fellow caring pet owner. I encourage those who also care deeply about their dogs and cats to come learn and explore the place. They're open 11a-3p all 7 days of the week during this CoVid stuff.

This is my go-to spot to feed my two senior chihuahuas. Anthony is knowledgeable and so friendly!…read moreYes

Great experience today! We used the app and set up an appointment for Ellie. We took her in for a…read morebath and deshedding treatment, had her nails done, and some anal gland expressing. All the things we didn't want to do and let the groomers do it right. We did a drop off (scheduled appointment) and picked her up about 2 1/2 hours later. Easy peasy and so happy with the results. This (Lennox) location has always been one of our favorites as a store to pick up things, but love that they offer full-service grooming. Would absolutely recommend and the groomers and staff were great!

I took my dog for their grooming service, I was not allowed to see my dog once he was finished…read morebefore checking out, if I would have I honestly would not have paid the 130 dollars they charged me. They over-trimmed his beard and made him look like something other than a doodle. His face was not matted and should not have been shaved the way it was, leaving a huge bald spot in between his eyes. I will not be returning with him to this place, it seems they can only handle short haired dogs. Will be heading to pet suites next time. 0/5 stars but yelp won't let me. Edit: after further review, why would they add a doodle package if they cannot handle doodles as shown on other reviews? I made an account just for this. I want my money back. But I know they won't give it to me.

Ordered online because they were having a Black Friday sale so we stocked up for winter. Easy peasy…read moreusing the pick up in store option. It was ready in about an hour.

No stars if possible. Very rude staff. Not friendly at all. Mean mugged me and my friend , just…read morebecause we were walking to the store and they were closing. Very rude. There is a nice way to say everything. That's okay though, we won't be back.

Adopted a cat from the rescue they work with. Worked with Beckie and Marilyn. They were amazing!…read moreThen once we got into the store the employees were so helpful and gave us as much time as we needed and answered any questions we had! Sophie was phenomenal! 10/10 would recommend!!

Sophia was amazing!!! I was having such a stressful day…read morewith getting my cat fixed and then treating my two dogs and my cat for fleas and she made the process so simple and easy and even went in the back to look in the boxes for that was not on the shelf she's an awesome employee and loves Jesus too!!! I asked her if she was a Christian because CHRISTS love oozed out of her!!! thank you so much Sophia for helping me out so much and making my day easier and brighter!!!!