Our sweet pup has many quirks and needs. She doesn't like other dogs, is a picky eater, requires…read moremedications, and is anxious when away from home. We've tried other boarding facilities and our girl comes home miserable from her time there. From the moment we took a tour at Hayden Run, I knew this was going to be different. They took such great care of our girl, and I can really tell that the employees love their work and treat each animal as their own. Our pup was able to run, play outside, cuddle, enjoy the sunshine, and relax without the concerns of being surrounded by other dogs in a really loud facility. They gave her meds without issues, took care to make sure she ate, and loved on her. I chose the adventure package to ensure she would have all the time out and about as she could and that included getting a picture of her each day. When I tell you that I could see in my girl's eyes that she was so much happier there, I mean it. Their care, attention to detail, and just overall quality of experience is worth every penny. I am so grateful to have found Hayden Run!

I called and talked to someone last Friday to confirm my reservation for my dog. She waitlisted a…read morecouple of days and then scheduled me for the remaining week. She took my phone number, name, my dog's name to confirm. I then emailed over the weekend and called twice to confirm. Today they call me and say I have no reservation at all. I am first time customer and have vacation planned and not sure will find boarding now for my dog before I leave this coming weekend. I advised that I would probably not use their services going forward because of this experience and they said they understood. Just wow.

Today I took my dog to be groomed and get a summer cut....I told the girl who took him back, "do…read morenot cut his ears length" she nodded ok, A couple of hours later I received a call "I am so sorry I did not see the note regarding Charlie's ears" of course they are extremely short; this is a shiatzu; I would think a dog groomer would know not to do that. common sense....of course I flipped out when I got him. They were waiting for me to keep apologizing however when someone messes up your dog, there is no apology that will work, you are furious which I was. Did I flip out? Yes.....more than I would any other time, after hair grows back. The comments from the groomer were what really set me off see below 'the jokes on you....I've groomed ur dog before and you loved it" "like I said I'm sorry.... lol....okay maam These were her responses to me, verbatim. So for me to be extremely angry when I picked him up is an understatement. Now they will come back and say, I was outraged.....I was....I used profanity.......absolutely mainly because they could care less that I was extremely upset over the exact thing I had asked the not to do. I guess at the end of the day I should have known better to take him to a groomer I did not have any history with. Completely unprofessional from the groomer to the manager, Never again, back to TLC groomers where they listen to the customer not to themselves. Denise Amato Westerville

Everyone is so kind at Camp Run a Mutt. You can tell that they love what they do. They are just as…read moreexcited to see your fur baby as your fur baby is to get dropped off. And it's so convenient if you want to have your dog bathed and groomed before you pick them up. It's such an easy process to drop off and pick up your dog.

We have used both boarding and grooming services and we're very satisfied with the serviceread more

This is the email I sent to them on 6/22/25, regarding an experience the week prior. I never heard…read moreanything back from grooming: I feel that I need to reach out to you regarding the experience I had last week. I brought in my two English labs, Amber and Honey Bee, for nail trim and dremel. They are 4yo and 9yo, respectively. I have taken them multiple places for nail trims and there has never been any issue with them. Monday I was concerned when the person only took Amber back alone, then when it took nearly 10 minutes and the person working the desk went back "to help her." I could hear her yelping. I probably should have left with Honey Bee when Amber came back to me, but I had already paid, and quite frankly, was shocked when they said she didn't like the dremel. Honey Bee also took awhile, apparently she was also "quicked" at least 2 times. When she came out she was very gimpy on her back paw and continued to lick it when she got home. To make all of this worse, when she brought Honey Bee out she apologized and then said that she "wasn't a professional." I expect that when I am paying $50 (and I always tip well, even that day) for my dogs to have their nails taken care of (typically a 10 minute total experience that does not involve them getting injured) I am paying for professional services. I had called ahead to see if a groomer were still there and I was told that "they could do their nails." I specifically asked for a groomer! Now I'm worried that my dogs will have issues getting their nails trimmed because someone injured them who should not have even been working on them. I had to wait to address this issue because I was so upset. My husband was livid! He had bought a dremel for me to learn to do their nails, but I was afraid of hurting them so I continued to pay for their nails. I'm concerned to see how they do the next time they need their nails trimmed, but it won't be at your location. For the sake of all dogs, don't let people trim nails who aren't professionals.

Love Katina and the AOKO crew. My dogs who were extremely anxious at other places in town can't…read morewait to go to this daycare, and the team clearly loves them as much as they love the team!

Previously wrote a positive review but heard my dog was mistreated there. When I heard that we…read morepulled out right away and never looked back. Would not recommend though it's been 5 years so maybe if there's new management it's okay.

Highly recommended. Pricing is very reasonable Multiple boarding visits with my large/medium dog…read more Employees are always friendly, informative, and helpful. I applaud them for having so many different options of play, treats, activities, and schedule check ins. Never had a bad experience; policy does change from time to time but it's for the benefit of the employees and the animals; as a pet owner one should keep themselves updated.

My pet developed a serious infection during her stay at pet palace that went undetected by their…read morestaff. I left my dogs in the care of Pet Palace on Thursday afternoon and picked them up on Monday. When we arrived home on Monday, I immediately noticed one of my dogs had a very swollen, painful and inflamed side belly. After a trip to the vet, the vet said it appeared that something had pierced her skin and that developed an infection. She also had a high fever. My pet had to be sedated so they could drain and clean the infection. When I called pet palace to make them aware, they said they "do daily inspections of the dog and would have to check in with the employee who examined her to see if anything looked off". I do not understand how any reasonable person or animal lover would not be concerned by the appearance of my pets side belly. I can't even imagine how this could have worsened if we did not pick her up on Monday. It is very concerning to me that pet palace does not seem to actually check on the animals staying there and that they don't have any proper documentation of these daily checks. The employee said all she could offer was an apology. I will not be taking my pets back to pet palace and would not recommend anyone else leaving their animals in their care.

Best spot for boarding and training. My dog loves the handlers and he is always excited when we…read moredrop him off for boarding. Can't thank them enough for their AMAZING service!! I highly recommend them!

I was very disappointed with the results we received from our puppy. She did great with their…read morehandler while she was there but the minute we got home she reverted back to her habits immediately. When I picked her up I was under the impression they would spend time with her and I together to teach me what she learned. She had never heard the commands from me, only her handler there. All the did was a Q&A and said here's your dog. What a waste of money.

This facility does a very good business because they are a great place. Jon Brinkley is the master…read moretrainer and I have personal knowledge of the great job he does with all ages and types of dogs. Having been in a couple of his classes I can say he is remarkable. KCUSA also features day care, kenneling, grooming and a well-stocked toy and other dog products for all ages. I recommend KCUSA all the time. They are top drawer.

I've been bringing our Doberman here for the last 3 months for doggy day care. I can't rant and…read morerave enough about how amazing the staff is here and how easy they make it for us. Not only have we been pleased with the staff and ease, but also with the facilities and exercise our baby gets when she comes here for daycare. I would recommend KCUSA to anyone who loves their dog. Keep up the great work guys!

I bring my dog to Hilliard location multiple times I recently moved so the airport location is…read morecloser. Recently brought my dog there(airport) for 1 night. I got him back and his paw were wet and she said he was nipping at them while trying to put on his collar. A handler that's well known regionally with DOD and police helped me train my dog since he was a puppy(just basic obedience no bite work) Hilliard always gave my dog 5/5 stars and even sent me a picture of them playing fetch. He is has always been a great dog. The best dog I don't deserve. I can recall him from a full sprint. With that being said I don't believe the worker that said he was nipping. It may have been a one day thing but that's enough for me. I'll be going somewhere else for now on.

before I even brought my dog to Pet Palace I went to talk to the staff and I got there about 15…read moreminutes before closing, but they were very kind. They still gave me a tour. They still talk to me about what their prices were. I was really impressed with the of the staff and how they still took the time to talk to me to show me around when it was close to closing