Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.

I am only giving this a 2 star review because they were late coming to the house and because they…read moredo not use drop cloths on the floors. The person who did our house left our kitchen in shambles, used my mop pail for his tools. He said that the putty that he put around our kitchen sink would turn clear but it is gray and peeling apart. I am still cleaning putty off the floor on a weekly basis.

On time, quick response, knowledgeable trustworthy reasonable charges and quick with repairs!read more

BUT, be prepared…read more If you're paying by credit or debit card, their processing system prompts you to tip. Right there on the company iPad, that's handed to you by the guys who just fixed your expensive af water issue. Can't remember if it was 10% 15% 20%...or 15% 20% 25%. What I do remember is how freaking awkward it felt. When I go out to eat, get my hair done, or grab a coffee...I know these things are a part of an industry that relies on tips. When I have service guys over to my house (new homeowner, so it's more common than I'd like) I often cash tip a $20 or more depending on the work and time. But to be asked to tip 20% on $500 or $1000 dollars unexpectedly--do that math. Ugh. The guys were great and their work was solid. It's not on them for a crappy ending to the service call. If Great Lakes would have mentioned their tipping expectation in advance, like when I scheduled or when they sent a confirmation, it would have been a better experience. Sharing so you don't feel caught off guard the way I was.

We called McDonald after receiving an astronomical quote from another company saying we needed to…read morereplace our entire homes pipes to fix low water pressure in our kitchen sink. Thank goodness we got McDonald to come out. They told us we would have been scammed as the repair only cost $209 and were able to flush the sediment in the piping and fix our problem completely. They were incredibly kind and helpful. Even fixing another small issue they noticed free of charge. They explained the process the entire way through and didn't nickel and dime us. Even showing us where to get a part on our own so they wouldn't have to charge us. Great service and great pricing! Would recommend!

Usually when I try a plumbing project, I end up messing things up and call a professional. (I was…read moreover confident having changed a flapper valve on a toilet, I thought I could fix a bath tub faucet). Once I was in over my head, I called the company I've used for over 20 years. (purchased hot water heaters, furnace, toilets and multiple faucets from them over the years). I had to turn the water off for the entire house as the bathtub doesn't have individual shut off valves like sink faucets. I told them I had the water off and need their help ASAP. This occurred on a Thursday and they told me next Wednesday was the soonest they could have someone out. I tried McDonald Plumbing having seen their trucks around and in the neighborhood. They put me on hold and came back saying they could be at the house in 45 minutes. Sure enough, they arrived and got me out of hot water.(no pun intended) I also had them do a few other things and found their pricing and professionalism impressive. Simply put, McDonald is my new plumber. I've been quite effusive recommending them as a result.

They took care of several plumbing issues and upgrades. All work was done to our satisfaction in a…read moretimely manner. We will use them again!

Had a leak in the food disposal in the kitchen sink and left a message with called Cascade…read morePlumbing. They returned my call the next day and sent a plumber the same afternoon. Jon came and fixed the issue professionally. The only peeve was that though he completed the work within 30 minutes, i still got charged for an additional 15 minutes since he was in his vehicle writing up the invoice so had to pay additional $23 for the 15 minutes. The billing rate can add up quickly and expensively but the job got done properly.

They were fast and friendly. Our kitchen had a very tricky plumbing situation left to us by the…read moreprevious owners. All Flo was able to assess the issue, give us a quote and have it redesigned and running in Les's than two hours. Very thankful and appreciative of your work.

From our first phone call to the end of the job, all-flow plumbing consistently performed superb…read moreservice for us. Both Trent and Patrick were very professional and explained step by step what measures they were going to take to solve our yard drainage problems. It was a long hard dirty job but they left everything looking great. They were always on time and hard workers. We highly recommend this company for any of your plumbing needs. Charlie and Sue Hodges

Highly recommend Advance plumbing concepts. I am so glad that I called them. You will be in good…read morehands with APC. Mark is fast, friendly and affordable. They did super! Thanks guys!

I hired Mark to remove my leaking water heater and install a tankless water heater. Two hours…read morelater, the kitchen plumbing was found to be gushing, so I ran downstairs to find the ceiling of my sewing/craft/costume/evening gown/guest room was collapsing with gallons of water pouring out onto a large room of precious objects, ruining walls and brand new carpet. So began a horrible year of having both my kitchen and guest/sewing room being reconstructed. Meanwhile, racks of clothing and shelves of patterns, material, bed, pictures on the wall, and racks of thread were soaked. He blamed a faulty washer, but never showed it to me. I had to cancel my brother and his family visiting for Thanksgiving - after I had bought hundreds of dollars of food - my brother who I had not seen in a long time. A couple of months into restoration, the kitchen plumbing started to leak again, the day before I was to leave for a 2 week vacation. The pipes now make a bloop sound every half hour, or so. He claimed not to hear it, but his employees heard it. He's a slimy liar. When he called a few years later wanting to check and service the system, I put him off because I can't trust him. I live in constant fear that the whole thing is going to explode again. If I hadn't been there and wanted to show the contraption under the kitchen sink, it would've ruined the entire condo instead of a third of it - therefore, going away is fraught with fear of what might be happening in my home. He did not show sympathy, just slimy excuses, leaving me with a years-long horror show.

I would recommend Matt from all area plumbing any time. He answered the phone personally when I…read morecalled and came out 4 hours later. Very fair prices, and professional service. He even put booties on his work boots so he wouldn't get our home dirty. Great guy, great service, great experience.

I would highly recommend Matt and his team for any of your needs. He was able to fit me into his…read moreschedule on very short notice and gave me several tips about how to deal with the issue I had at my home. He was responsive, efficient, and ethical. I'd recommend his services to anyone and he'll be the one I call if I run into future issues.

They were the quickest to respond to my plumbing problem but definitely not the cheapest. The…read moretech was good but I feel I was overcharged for the work completed. IF you DON'T have a plumbing emergency, shop around. There are better priced plumbers in the Grand Rapids area.

I just heard from the team at All Flo Plumbing and they have stepped up to make things right. I…read morereally appreciate a company that admits to their mistakes and in the end does what is best for the customer, now and in the future.