So very disappointed in the main office lack of Communication ! Additionally their electrical plan was never advised in advance so despite having 2 "experts" measure they managed to put a Drawer in front of a Live electrical outlet and completely block it MAJOR FIRE HAZARD Once I brought it to their attention no one bothered to call or offer compensation since I now have to call my electrician to move the outlet My job turned into a 2 day event Had to cancel an important appointment because they didn't have all items and needed to come back a second time Their product quality and installer expertise is mediocre when compared to California closet Never using again or recommending read more

Closet Factory - Notice drawer missing because it would be quite dangerous to cover that - Home Organization Near Me - bethel, Connecticut

This should have been on the CT. Website I inadvertently put it on the NJ site apologies. But several family members have come and seen the finished product but based on the interaction with Natalia. I wouldn't recommend her store to put a hanger on a desk...She is rude , nasty and really disgusting read more

Closet Factory - Home Organization Near Me - bethel, Connecticut

Great process from start to finish. The order was even expedited as the time was reduced from weeks out down to a few days. Will definitely use again and/or recommend. Or design expert, Monica, was very knowledgeable and got the essence of our needs right away. read more

Diane is AMAZING! She came to my new home and measured some extremely odd spaces with eaved rooms. She worked on designs that would meet my kids' needs, including a kid with special needs. Diane made it super easy for us to meet and review the designs she had created and iron out all the details. She is creative, helpful, and easy to work with. read more

My experience with Closet factory has been one of great success! I am grateful for Mary Ellen, with her talents and visions, and the carpenters that work with Closet Factory especially Igor! They proved to be reliable, efficient, and trustworthy. I first had ideas for what I wanted to see for a organized laundry room which they accomplished with every piece of my vision intact! Then I moved on to do my bedroom closets. To have everything so organized definitely hit all the points on my bucket list! The investment was well worth it and I recommend this team to everyone who sees the work completed in my house. call on them for advice you won't be disappointed. read more

Once your contract is signed the communication ends. I thought I'd be safe working with them since it is a Costco vendor but nope... Sales/design rep was very patient and came up with a great design. But order was severely delayed and communication was poor with hardly any follow up. Installers are independent contractors and luckily mine was good but I'd prefer working with a company that uses its own in house crew. Calls to the customer service rep went unanswered and the owner said she'd call back but never did. The quality is only ok so really if the customer service is so lacking I don't see much value. Too bad since I have several more closets to redo and this test project was such a headache. Everyone told me to use California Closets which is a little more expensive but offers great service. read more

I found these guys through a Facebook ad. I never heard of them before but their photos were absolutely stunning on the website. The owner of the company dropped by my house and gave me an amazing vision of what my master closet and all my other closets could be used for. He designed the closets in my living room and showed us some 3D renderings. After a few edits, we went out to the showroom in Bethel to pick our final options and finishes. Left our deposit, got an install date and the carpenters showed up to my house. These guys are amazing! They work so clean and they took their time to make sure everything was absolutely perfect. It is absolutely amazing to see his vision come to life in such a short period of time. I've worked with a competing company in the past and they can not compare to Closet Factory. Thank you so much Nazar!!!!! read more

I've got to say one of the worst experiences by far I've ever had. I'm sad to say that there wasn't one positive note to this experience. Starting with signing the quote. The were supposed to charged me that day but waiting two full weeks, then I had to call to follow up. My install date was moved out several times without communication to leave me without a closet for an entire months post moving in. When they came finally for the new date, they didn't finish and added another week on to the time frame. There was no pre-call to confirm people were coming. They showed up whenever they felt like it. Additionally they ended up damaging the system as you can see in the photos and the owner said, I was getting a little much, by asking him to fix it. I still have idea of they are planning to fix this but I plan to contact everyone I can to make them. Oh and I paid over 11k for this! read more

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Our experience with Closet Factory was very positive. Kenleigh created a well organized closet system for three of our closets and came in under budget! Igor, the installer was professional, super neat, and very professional. I would highly recommend the Closet Factory. read more

We started this process right before COVID and then put this project on hold. We just had our master closet put in and love the results! We needed custom arrangement due to attic crawl space located in our closet. The designer and installers were great! read more

Mary Ellen and I first connected in mid 2021 to design and price my walk in closet. Having just finished remodeling my primary bedroom, this was to be the final stage. Due to some unforeseen circumstances, I needed to put the project on hold, but asked Mary Ellen to hold the draft plan. I reached back out this April to reengage and within 5 weeks my closet was finalized and installed. I'm thrilled with the design, build and support! The quality of the materials is amazing. I would highly recommend working with this team - you will not be disappointed. read more

Most important- I do not recommend doing business with this company! The only reason I even give a star is because our closet designer, Kiara, was so easy to work with and is very talented. Also, we are happy with the end result of the closet. The owner, Nazar, does not care about his customers happiness and satisfaction. We had many issues with communication, scheduling and overall smoothness with install. The owner did not care about me having to take a day off work unnecessarily (because of their scheduling mistake), and all the aggravation, frustration and inconvenience we experienced. He only tooted his own horn about getting the job done (which again, failed to understand that all he did was fulfill what we signed up for). I would never do business with him again and would never recommend. read more

Closet factory installed 6 closet systems for us. On the 6th job they scratched our newly refinished wood floors, they promised to take care of the damage then changed their minds and refused to. Instead I was offered a belt rack for my inconvenience. This company is a disgrace, they show no loyalty to their repeat clients, they prefer to insult your intelligence with old fashioned high pressure selling tactics instead. I wish I'd gone to California Closets sooner, both their product and customer service are far superior. Don't waste your time here. read more

I used to work for a different location of this company so I went with them based on my experience at a different location, even though I knew that they were quite a bit overpriced. What a difference a different owner makes! Very bad experience here. Extremely rude owner, almost twice the price of their competition that uses the same exact materials... and changed the contract after it was signed (was not able to deliver what I ordered). Took three trips to finish installation that still is not what was agreed on. Fraudulently charged my credit card after they stopped responding to emails about the project. Reporting them to my credit card agency and the BBB. Buyer Beware! read more

Awful. They installed the wrong product and customer service was rude and threatening. No one needs this stress! read more

Great work, strongly recommended. From the design stage to installation, all very professional.

"It's a process" and we went through the process that ultimately provided us with a master walk in closet that we are happy with. If you truly believe everything will be perfect remember IT'S 2020! Our experience was very pleasant and we received what we asked for. For the price we paid the results were middle of the road so don't expect perfection at the cheapest price. As you would expect like everyone else Closet Factory is in business to make money, remember that. You can go to one of the big box store or online and order the components to build a closet but remember to save a few hundred dollars you loose the craftsmanship and warranty backing that they provide. Bottom line they will provide you with what ever you want or are willing to pay for. We would recommend Closet Factory. Carol & Mike read more

Very bad experience. They value overselling packages rather than satisfied customers. Appalled by their lack of responsiveness to issues after spending thousands. Oversold on design that isn't practical. Careless install left significant damage behind. read more

I would not recommend using the Closet Factory out of Bethel CT.  The owner is not professional, not willing to work with his customers and his sales team was not thorough.  I cannot speak to other locations of the Closet Factory but I would not recommend this location at all. read more

They did few closets in my apartment, looks great. I will definitely recommend them, great work!

Very reasonable to work with. They listen to exactly what you are looking for and then design and come up with a plan that is within your budget. I would highly recommend. Their products sit on the ground rather then nailed to the wall like California Closets. read more