I had a wall of cupboards installed for additional storage. They are 3 sets of double doors wide with the middle section also having 3 very large deep drawers on the bottom half. I absolutely love them. Gabriel R. was the installer, and he couldn't have done a better job. He got right to it and it was pretty obvious he had done it before and knew exactly what he was doing. And he was a pleasure. Jennifer W. was my design consultant and she was easy to work with and made the whole experience easy. Great product. Great staff. I will definitely use these people again. A good bang for my bucks, too. Kathleen Groves read more

I strongly advise against using Closets by Design. This was our fourth project with them, and instead of the professionalism we expected, we were left with a flooded nursery and nearly $10,000 in damages--on top of the $5,000+ we paid them. The day after installation, we discovered our twins' nursery had flooded following their work. We had to hire three separate vendors to repair the resulting damage. Their customer service manager, Cecilia Brown, told us verbally and in writing that they would financially cover the costs, but after weeks of chasing them and submitting invoices, they changed their position and began blaming our home builder. Their proposed contribution? $200. Their other response was to "go through your homeowners insurance," leaving us to potentially deal with a deductible and future insurance consequences for damage that occurred in connection with their installation. We also asked to speak with owner Gil Santos and were told the owners do not communicate directly with customers. Their overwhelmingly positive Google rating is also difficult for me to reconcile with our experience. Some of the reviews personally raise questions for me about how representative that rating really is. I encourage potential customers to read the lower-rated reviews carefully instead of relying solely on the overall score. Accidents happen. What matters is how a company responds afterward. After being a four-time customer, the lack of accountability we experienced was incredibly disappointing. We will never use Closets by Design again. read more

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Smooth project from start to finish. My walk in is not huge so wasn't a large project but still am very pleased with my end result. Denise was very pleasant and helpful in designing the lay out and choosing options. Gabriel, my installer, was so friendly and conscientious of my home as he took things in and out. He did a beautiful job! The quality of shelves and rods are of good quality. I highly recommend this company read more

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We had them add cabinets to our open space and they did an amazing job. Dan and Carlos were incredible. They made the cabinets look like they have always been there. I highly recommend this company and will definitely use them again. read more

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Very pleased with our new Queen wall bed! Looks so nice! The whole process was smooth. Our designer/sales person was great, very friendly and knowledgeable. It was a bit high-pressure (in-person immediate decision needed to take advantage of full discount) so if you are shopping around I'd recommend you schedule your CBD appointment last, after you've gathered your other quotes. Not her fault, I think that is just their sales strategy. You can negotiate, we asked for shaker upgrade to be thrown in and it was approved. We picked a date for delivery and install. I got a call to confirm and then another call the day before with a two-hour time window. Install was great Robert and Gabe were thoughtful about placement of our wall bed to ensure maximum space for walking around it. They worked hard and even offered to put the mattress on for us! The space and wall bed were left clean. They showed us how to use the bed and provided tips and tricks (no jumping and get in from bottom, not sides) before they left. This is the second time I've used CBD. The first was about 8 years ago re-doing our master closet. That instillation still looks new and we've never had any issues with it. I would use them again next time a need arises. read more

Closets by Design - Phoenix - Queen size wall bed - Interior Design Near Me - Phoenix, Arizona

***TERRIBLE COMPANY*** I have to express my extreme dissatisfaction with the service I have received from your company. This has been, without a doubt, the worst service experience of my life. My issues stem from four missed appointments across several of my properties. There appears to be a complete lack of organization within your company, evident in your inability to manage appointments, track internal communications, or maintain consistent communication with clients. Furthermore, I have experienced instances where your representatives have abruptly ended phone calls when confronted with errors. I strongly advise others to avoid using your services. Another missed appointment by your team... Very sad. Appointment Date 09/16/2025 Select Time 10:00 am req_uri /ahcc/ form_session_id 68c60b209010d read more

We love our new walk in closet! Martha did a beautiful job with the design and Gabriel completed the full install in one day. They were both a pleasure to work with! read more

Junk, cheap materials. No preview of what your closet will look like besides the sales person's drawing. High-pressure two get your business at the first visit. They always offer 40% off and will save you another 15% if you buy the first time. Keep asking for discounts as they will supposedly call management to check and get it approved. Honestly, I think they will do anything for a. Owners are terrible to work with read more

Purchased a new home in Maricopa and wanted a nice bedroom closet to replace what the builder installed. We also like nice organized garage space and still park our cars inside. So after our sales person recommended Closets by Design because he used them in his home we gave them a call and set up an appointment with the designer. Marina came to our home and listened to what we wanted. She made some very good suggestions and started to make a plan. After we agreed on a layout for both the bedroom closet and the garage she gave us a quote. I have had closets installed in two previous homes by there large competitor who started on the west coast and had a good idea what the price should be. The discount I was offered made me agreeable to move forward. Two weeks later the installers showed up and installed everything in two days. It was a lot of work but the quality of installation and the quality of the product was worth it. Marina's design was fabulous. I am extremely happy with everything. read more

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Recently worked with closets by design to get our closet designed and built to be functional. The designer that worked with us named Rebecca was really nice and listened to what we were looking for.She explained her design and then was able to alter based on what we were looking for. The person who came to install it was also great. He was neat, clean, and communicated with us throughout the process. I'm definitely keeping this business bookmarked when we are ready to work on other parts of our home. read more

I had been thinking about having an organization system installed in our master closet since we moved in. But the question was, who should I use? I gave CBD a call and they were ready to send out a designer ASAP! They coordinated with mine and my husband's schedule, and we were visited by Ashleigh the next week. She took time to measure out plans for our closet after asking us what we were needing. I wanted drawers to replace an old brown chest that we had for years and still didn't fit all of my foldables, and I needed space for lots of the dresses that I wear to work. She drew up 2 different options of utilizing our space, and we opted for the choice that would give us more open space while still having plenty of storage. We also selected to have their installers handle the tear down of our old rods and shelving, as well as patch up and paint those areas on the walls. Ashleigh was absolutely wonderful to work with through the pricing and design selection process. While the design visit was in November, we decided to wait and schedule installation in January, which was not an issue for CBD. Axel was the installer who arrived for the project. He alone handled every aspect of the work: tear out, patch and paint, cutting and installation. It took him from 10:30 AM to 6:30 PM to complete everything. While I'm fully aware it's not a flawless finish because you can make out the spots where patch and paint was done, I think it looks wonderful. Axel did a great job and didn't leave a mess behind. This was overall a great decision at a reasonable price with great service and quality. I would recommend CBD if anyone ever asked! read more

Closets by Design - Phoenix - Master bedroom closet with 8 deep set drawers - Interior Design Near Me - Phoenix, Arizona

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Jenny was my sales rep. she came to my house and i told her what i wanted to terms of storage for my closet - space for shoes, purses, etc. She reviewed the space and gave me a quote - but no contract. When the installers came and started working in the closet, i realized the shelving was not deep enough to accommodate a simple purse turned sideways, let alone deep enough for shoes. The installers said they couldn't change the design at that point because pieces were already cut. The whole process seemed to be rushed. Jenny called me late in the evening before the install telling me i needed to sign the contract so it could be in before the end of the year - obviously commissioned based. So a 12 inch deep shelf became only 11.5 inches. i called Steven the manager at that point and he said to fix the problem it would be double the price. i now realize i could have gone to Lowes and had this done and installed for half the price. Long story, check other options before signing with this company. read more

Everyone at Closets by Design was awesome. Our designer - Whitney was very creative, very patient and very helpful She came to our house and recommended interior designs for three of our bedroom closets. She was meticulous in her measurements too. At one point, my husband and I went to their showroom to see the sample wood in larger formats. With Whitney's recommendation we modified the design of one of the closets to enable us to have long hanging space if we wanted it. She also made sure that when the closet doors are open (the doors are not yet installed in the pictures below) that the drawers were symmetrical in the closet. And ultimately she designed the closets to maximize our use. She is very talented (and efficient). She offered to help us narrow down the drawer handles too (told us where to order them from) and 'approved' our selection. The installers -- Robert and Carlos were also wonderful. Carlos called me thirty minutes before they arrived which was helpful. Robert and Carlos know the product very well and did a thorough job installing the closets. They take their job very seriously. They left the house and the garage very clean. These guys were awesome -- they got the job done on time too. I recommend Closets By Design for everyone. read more

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Thanks Robert C. For the amazing job you did. We love the shelves and cabinets in the laundry room and pantry. Thanks you Catherine B. for helping us get them. Thanks closets By Design for them they look and have doubled our pantry space. We couldn't be happier! read more

Closets by Design - Phoenix - Pantry and laundry - Interior Design Near Me - Phoenix, Arizona

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Juan Zaragoza was a fantastic installer and Rose was a great designer. Worked with Steven who make sure the finished outcome was just perfect! Everyone communicated very well. Very pleased with the outcome, now I just need to paint the walls. read more

Closets by Design - Phoenix - Behind the door shelving - Interior Design Near Me - Phoenix, Arizona

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I got a reach in closet and a desk with shelving attachments. I priced shop the other Companies who do this type of work & Closet By Design by far had the best deal and I really like their quality. The also serviced Maricopa, Arizona, which is rare. There were some hiccups with my office and we had to rebuild it but this is what I like about this company Satisfaction Guaranteed ...they came back and made it right and I added to it and the charge was reasonable. I work from home most of the week so I really needed a good working space and I hated the clouds that I had. Thank You So much. read more

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Yeah, now they're applying to my reciew.. telling me to call their office.I've already talked to their office and their customer sercice manager and i've called their service rep ( who they told me to reach back out to) and left messages and text messages and nobody ever calls me back. So there's no point in even calling the office. They've already said they weren't going to do anything to make the situation correct. read more

The designer was great, although she mismeasured the closet by a few inches, the installer, Jacob, came up with a solution by moving some units and it was perfect. Jacob was so professional on time and very very neat. I needed a minor adjustment after he left and Robert C came early the next morning and did my adjustments and now my closet is absolutely perfect I would highly recommend them. read more

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July 2025, the owner of CBD has refused to refund my $2135.00 and I have no product. I now have to pursue all the measures including legal action. Have you ever heard of a company these days who will not give a refund for their mistake??? That's how Closets By Design does business.... read more

I had an excellent experience! I had to wait 3 months to get an appointment, but it was worth it! Thanks to Teresa T for the design, and at a price I could afford! My installers, Juan Zaragoza and Geovanny Gomez where phenomenal. They painted and cleaned up afterwards. Thank You! read more

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this company did not do a good job on my husbands and I's closet, we specifically ask for it to look a certain way and I did not look as if we talked about I am truly upset with this company and how they handled things, when me and my husband asked if they could fix it they tried to charge us another $150 , the instructions weren't followed on how I wanted the closet to look read more

This company should not be in business! When the technician showed up, he did not give me a heads up and he was 30 minutes early. I asked him to wait and he said he could not wait so I rescheduled and it happened again the second time.When the technician showed up, he did not give me a heads up and he was 30 minutes early. I asked him to wait and he said he could not wait so I rescheduled and it happened again the second time. Cecilia Brown is one of the worst business people I've ever dealt with she took $2,400. From me as a deposit and will not do the work or will not refund it. Please stay away from this unethical company. They are extremely fraudulent. read more

Closets by Design was amazing! From the first interaction with the closet designer, Jessica Arburn, to installation by Dan. I have a very tiny closet, and wanted to make the most of the space. Jessica listened to my needs and ideas, and came up with a plan to maximize every inch, while staying within my budget. Normally an 8+ week lead time, CbD happened to have some limited openings the day after July 4th. My closet was installed in a matter of days! Dan showed up to complete the installation right on time, was very respectful of my property, and left the premises clean and tidy. In terms of cost, a custom closet is a luxury. However, CbD was actually cheaper than an Elfa system from the Container Store (even during a 25% off event), and the solution did a much better job of utilizing my limited space! If you're looking to change your life with a custom closet, give these people a call! read more

We had a CBD closet installed in our home through our contractor, and it's been nothing but a nightmare. Nothing fits as it should, 7" of filler in areas, cabinets don't open right (hitting each other when opening, hitting handles etc) and all of the dimensions are completely wrong, not per the drawing we approved from our designer. It's been 3 weeks now and still NOTHING has been done, they waste day after day, week after week, with no resolution in sight. Customer service is non existent it seems, and we are stuck with an unusable closet that we paid a ton of money for. We've been living out of hampers for weeks and would love our normalcy back, but don't see any end to it anytime soon with CBD. Even tried messaging through IG and getting nothing. read more

Closets by Design - Phoenix - Interior Design Near Me - Phoenix, Arizona

it didn't start out good but Robert C. with a little help from me got it completely looking great. I was so happy it happen in 3 days after going south. Closet by Design made a bad beginning turn out great. Thank You to Robert and the speedy turnaround. Thank You Dave D read more

ClosetsByDesign developed and installed systems for our primary closet, storage closet and a music room. Whitney was very easy to work with, sharing excellent design ideas that really met our needs. The price was as expected. The install team, Robert and Gabe, did a phenomenal job with the installation. They were professional, respectful, and worked diligently, completing the job at exactly the time they estimated. The quality of their work is excellent. I highly recommend Closets by Design for larger closets and smaller spaces as well. We are extremely pleased with the entire process. read more

Juan Zaragoza did an amazing job with our install! He was respectful of our home and cleaned up everything before leaving each day. We love our closet and laundry room now, and would highly recommend. read more

Great service & quality work. I needed closets and they did a good job. The closets look great... I had two of them done.

The design and installation process went smoothly. I only had them do one of my closets because I wanted to see the quality of the shelving. Now that I have seen them, I believe they are overpriced even at the large discount I received. read more

** READ ALL REVIEWS, BBB, BEFORE CONSIDERING CBD ** Closets by Design is a predatory, dishonest, company that is attempting to sue me and put a lien on my home. The review below is a summarized version of the events. This, unfortunately, is very involved and ugly. I'm not going to draft pages of context, but I do have everything documented, photographed, and video. I engaged in a contractual agreement with CBD Nov 2022 to install a cabinet and closet system in my laundry, hallway cove and master closet. My understanding of the contractual obligations and expectations seems to differ from CBD's interpretation as I'll explain. Jan 2023 they arrived to install. They started by completely removing my baseboards and causing significant damage in the process (hallway and master closet). They began to install the cabinet and closet systems over the damaged areas. The material used is dirty and damaged in some areas. The framework for much of their install does not align with our initial design specs. When I saw the damage and improper installation, I asked them to pause while I contacted the office to allow for a resolution. I spoke with Susan Kroll, who seemingly wasn't interested in hearing about the issues nor how to make things right. She explained that I must allow the crew to continue their work or face legal implications including a lien. I suggested the crew remove the installed materials and allow me to patch and paint the areas and continue their install when they were to come out the following week (they had damaged material that was being replaced and would come in the following week). Susan agreed to the new arrangement and indicated that she would call the crew's supervisor to advise and contact me back. Things escalated with the crew as they demanded payment in full (** yes, this is apparently in the fine print of the contract --- you are to pay in full BEFORE they start work). Since they started work without collecting the money, they apologized, and said I needed to pay before they would continue or they would leave as they had another job to get to. I called Susan back; she explained that the original contract is binding, and they would not be removing anything. Allow things to move forward or she would proceed with legal. The crew was packing up; I asked them to wait until I got things sorted out with the office. I called back and spoke with Heather and indicated that the crew was packing up and leaving. She said the crew did not feel comfortable and was leaving. The crew proceeded to place all materials in respective areas and left on their own accord. (all of this is on video) I contacted my credit card company to dispute the initial down payment. I filed a complaint with the BBB. After a week between the BBB and Closets by Design, the issue was deemed unresolved. Mr. Gil Santos - owner of CBD Phoenix, contested everything, and claimed the crew was 90% complete when I ejected his crew from the property. Mr. Santos sent an email out on 1/23/2023 (photo attached) indicating CBD has retained counsel and they would repair the damage they caused but at a cost. I filed a claim against CBD with the AZAG providing an account of the events as they occurred, including the documented exchanges between our attorneys; I was forced to obtain legal counsel. Through the attorneys we were not able to come to a resolution; the proposals I made were rejected by CBD. On 3/24/2023, I received an email from the AZAG with the letter (photo attached) from Mr. Santos that we had a deal in which I reneged and pursue litigation and past due amounts. Why did Mr. Santos say I reneged? My attorney presented a scenario to the CBD allowing them to keep the deposit in exchange for us all walking away. I explained to my attorney that this was not acceptable as I disputed the entirety of the deposit because the damage in which CBD has caused was more than the deposit. This is documented; my attorney admittedly missed. My attorney did discuss the error with the CBD attorney. Despite this, Mr. Santos lied to the office of the AZAG. read more

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This company has their head up their *#&. The designer tells you one thing, basically what you want to here. The drawings say something else (which you find out later). Neither what we wanted and told we were getting or the drawings were done correctly. There are 5 people you deal with, all saying something different. When you call the managers 3 times they dont bother to ever call you back but the run your credit card when there is no resolution. I certainly will never deal with them again and i recommend that you stay away from this company if you dont want to go insane over a simple project. read more

Could not be happier! We've researched custom closets and the nightmares people have had. From the very first moment we met Savannah Walters to the install, we were amazed. Amazed by the amount of time and detail Savannah took. She asked about function, flow and design choices. She took the time to literally count the number of pairs of shoes we had. She asked questions I had never thought of than took her time designing the perfect, incredible and functional closet. The install gentleman was awesome as well. He did it all by himself and took his time following the CAD design perfectly. Hours and hours he was there and even altered some pieces to ensure perfection. (Apparently out walls aren't perfectly straight.) Anyway, everyday we smile walking into this amazing closet. Absolute perfection! Why did I wait so long. read more

I'm happy with my new master closet and overall my experience with Closets by Design was good. The saleswoman spent ample time with me helping me make the right design choices and pick out the right materials. The price of my project was reasonable and seems fair for what I had installed. I spoke with other closet companies but decided on Closets by Design due to their competitive pricing and the attention my saleswoman showed me. The reason why I'm not giving CBD a 5-star rating is because the install was a little too sloppy. The installer did a fine job with the closet units, but left the walls dirty (pencil markings) and there were a few dents on an opposing wall that were made during installation. I understand minimal wall damage where the old units were removed and new units installed, but I'm unhappy that a wall unrelated to the closet was damaged. Is it a deal breaker? No, but it's not ideal. I'd hire CBD again but I would be a little pickier in reviewing the final product before the install team leaves my house. read more

So thrilled with my new custom closets! My installer was prompt, polite and had excellent workmanship. It was expensive but so worth it!

The team was great and super helpful and accommodating! Definitely recommend working with them! read more

This is an outstanding company that does what they say, and mean what they say. The quality of their product is very high and the people that they hire to do the job are very professional. The young man that worked on my cabinets in my laundry room, and also in my master closet did an outstanding job and did not leave one crumb behind. It was cleaner when he left and when he got here. Kudos to closet design. I will definitely be using them again. read more

Juan Zarazoga installed some of the highest quality closets that I have ever seen! Juan worked incredibly hard and got the job done in a very timely fashion. Best worker ever! read more

Wow, wow and WOW - would NOT recommend. Where to begin?!?!? We understand the world we live in and things are a little different these days, however customer service is customer service and after 20 + calls/texts - still NO response!!!! We waited 6 months for the cabinets/install and paid 10k + for a 1/2 completed job, no doors on any of our cabinets and a shitty message left with our home sitter placing the blame on the designer. Measurements were incorrect, wrong doors were ordered. We awaited a response to rectify the opportunities, however we are going on 3 weeks and crickets. The sales representative is keeping in touch but no response from the owners, managers, customer service department that promises us someone will return our call today. Mind blowing considering. We are in the process of stopping payment for this and hope to spare you the terrible service. Go with another company!! Do not waste your time and money!! Terrible company to do business with. Currently looking for another company to complete work! Please share contact info if you know of anyone to complete the job. Pride in work = 0 Gil Santos - is this the reputation you want? read more

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Lisa from Closets by Design came over to the house and sat with me . Together we designed a closet design that fit our needs . She made recommendations, never up sailing me and only keeping our needs in mind. She showed me pictures and left with me a copy of the design she completed for our closets. Approximately 2 weeks later our installer showed up and began the install process . He was very thorough, moved quickly throughout the day until he was completed. He was very nice and answered any questions we had. Upon completion he vacuumed and cleaned all the new shelving . Fantastic product! Great company! Thank you read more

I could not be happier with the work done by Closets by Design. They transformed my master bedroom closet. My wife inherited a huge shoe and clothes collection (lucky me lol) and we had no room for it. Jennifer came out and designed a masterpiece. We now have the perfect closet and wall unit. I could not be happier. The installers were professional and very knowledgeable. They did a great job. The materials are second to none. The amount of space we unlocked from our closet is amazing. We highly recommend this company. read more