We had a fantastic experience with Closets By Design. Michelle was our first contact and designer. While we can not create more space, she really helped make the space we have more functional. Gabriel was our install guy and what a gem he is. Started and finished with little or no mess. He communicated with us the process and closet was completed in a timely manner. Great experience and people. Thank you Closet By Design. read more

I am very pleased with Closets by Design as far as quality, but the experience I had with the installers was more impressive. Robert C. and Gabe R. were professional and communicative, keeping me informed about what they were doing and the time line. They completed the job a day before anticipated and cleaned everything up nicely before leaving. read more

While we are happy with the finished product, I wish we could say this experience was pleasant. Our designer was great, and drew up the design on the spot! She was open to changes and had a formal proposal to us quickly. We agreed and set up our install date for 3 months out. When we reached out to her for another potential project, she confirmed she was no longer with the company and we decided to hold off. Our install date came and the Installation Technician called when he was heading to our home. He completed 2 of the 3 walls in our closet over 6 hours. He confirmed he was missing parts for the last wall, but was happy to come out as soon as possible to finish, even offering up his weekend. He mentioned the office would reach out to schedule the 2nd install in a day or so. A week went by before I called them myself to schedule the 2nd install, and they said the install team would reach out to schedule, which took place a few days later. We set up a time for the next week and I confirmed I would be home. On the morning of the 2nd install date, I did not get a call from the Installation technician any time during our scheduled window (8:00am-10:00am). Instead, I got a call from the Install manager at 11:00am saying there was a problem and they would have to reschedule. I was understanding and we scheduled for the same time the next week. When that day came, I received another call from the Install manager stating there was another problem and they could not come that day, but could be there tomorrow. We understand unforeseen things happen, but this was becoming excessive. A technician finally showed up the next day and completed the install, he was fantastic. I wanted to speak with CBD before paying my remaining 2nd half balance as I believed the last-minute cancellations were very unprofessional and they had not offered to help in any way. It took another few weeks of me calling to speak with someone before I finally received a call back from a woman who begrudgingly offered to discount $200. By that time I was so exhausted from the ordeal I agreed and signed the change order. Even after that, my card was not charged for another few weeks which was uncomfortable. We are happy with the finished closet and the Installation Technicians were friendly and skilled, hence the 2-star review. Ultimately we would not work with this company for any future projects. read more

Dawn created a fantastic design for my walk in closet with my wish list of ideas. My closet went from builder basic blah to Hurrah! Every detail was executed perfectly. The install team was very professional and made sure everything was perfect. I would highly recommend their services. read more

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The sales person Jessica was wonderful. Installation was full of problems: I paid for backing but the unit was built smaller than the area that was to be covered with backing. I had to wait 2 more days for installer to come back and center the unit on the wall. Then I had to paint on each side of the unit to cover the bare spots. (Paying for backing is to eliminate and painting or wall repair). That didn't happen. I was surprised to learn that the top edge of the panels are raw particle board. I was informed that is their normal production. The kickboard on one side is falling out. I pushed in back in this morning. I hope it lasts. read more

They come out and measure. I expected them to drive away, work up a few computer designs and schedule a return visit to pitch us. Nope. Everything happens on that first visit. They get real quiet while they're designing. Then they tell you about the (3) different tiers of material. It ain't inexpensive. But there's a reason they stay in business. They added a ton of hanger area and shelves. We had the finish the top for long term storage above. They give a great discount if you sign during first trip. Then we waited maybe two weeks (not long) before they came to install. Sean G was our installer, and he's the real deal. Showed up with a van and all the saws you could want. Only took him a few hours. I'll let you be the judge of the results (see photos). We're very pleased and appreciate the fact it took no more than 3-weeks from first meeting to install. read more

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Everyone did what they were supposed to do (except process my payment correctly--but they're on it). My closet was designed perfectly, the installation was timely, and the outcome??? BEAUTIFUL! I love it. read more

We had a good experience with closets by design, but the install team in particular was really great!

We ordered garage cabinets. The height of the cabinets were discussed in detail on the day of the order was placed. On the day of installation, they gave us shorter cabinets. I tried to contact multiple people that day and after. After they found out what the issue was, they were unresponsive. It was extremely frustrating to know that the wrong size cabinets were installed and no one from Closet by design cared and tried to resolve the issue. Not even an apology. In addition, the installers were not so professional. They had attitudes despite feeding them and giving them furniture from our garage. There were some defects in the workmanship which they promised to come back and fix and never fixed it. Bottom line is they are very cold, nasty and inconsiderate people. I will never recommend someone that has no respect for their customer. read more

I had an excellent experience with Closets by Design, Phoenix. My sales associate, Dawn Hawco was truly incredible - taking the time to hand-design the perfect closet set up for our rather small master closet. Who draws by hand on graph paper any more? Dawn does! The process really allowed us to talk thru all of the options and arrive at what works best for us within our budget. Other companies I consulted just measured and left and sent a cad produced design that did not maximize the space for our needs. Take the time to work with Dawn, she is worth it! Also, the closet was ready for install when I wanted it to be, and Dan came (he was early!) and installed it super efficiently. Everything is squared off, closes seamlessly and also looks great! They really know how to make a lesser budget job look expensive. And finally, when we put everything back into the closet, we do have more space than we used to! I highly highly recommend Dawn, Dan and the entire Closets by Design team! read more

Closets by Design - Phoenix - Our 7' x 9' closet now holds more than it used to! Space is fully maximized. - Interior Design Near Me - Phoenix, Arizona

STAY AWAY!!! This place is *the most* unprofessional business we've ever dealt with. BY FAR. I cannot say enough about how unprofessional and ridiculous our entire experience was. Do not waste your precious money & time like we did - go with someone else. Someone who actually values your business and doesn't insist on collecting full payment for a botched and severely delayed project. They installed an office for us earlier this year, which we then decided to revise because there wasn't enough desk space. That is where the nightmare began. They constantly missed the mark on what we wanted revised vs. what the designer wrote down vs. what the CAD technicians drew vs. what the installers thought they should be installing. Their measurements were all over the place, and on multiple occasions, we had to measure things ourselves and report those numbers to the designer over the phone. The designer was not proactive about following up with us; we had to do all the reaching out. Weeks went by with silence on their part for one reason or another, but overall, they never showed initiative to want to get this job done, and we constantly felt that we had to track them down. We waited for months for them to fix their own mistakes, and they still ended up charging us full price! On multiple occasions, their installers showed up unprepared, with pieces missing and inaccurate or missing CAD drawings. Each of those visits cost us previous time away from work, which was an added hassle and inconvenience, bleeding into our PTO time. At one point, while trying to revise the existing unit, they ended up leaving half of a wall barren, with a tabletop missing. Needless to say, they rendered what was left of our office space completely unusable for 4+ moths (see attached images). YES -- that is what we were stuck with for 4+ months! With both me and my husband working from home and needing an immediate office solution, this was an absolute nightmare. The designer blamed the CAD techs for "misinterpreting her handwriting", and the installers were clueless as to what the final product should look like. It was obvious that this place has major internal turmoil and zero internal accountability. Our original designer actually quit! Their internal departments do not communicate with one another, even if it means completely derailing a customer project. ***This place does not put customers first.*** We escalated to the Director of Operations after 5+ months of waiting for a finished product. The Director did return our call and collected information, but in the end, they still ended up charging us full price for everything, despite the fact that the 5+ month holdup was entirely their fault. We did ask -- on multiple occasions -- for our final bill to be reduced due to the delays and inconvenience, but all those attempts fell on deaf ears. In the end, the installers "winged" the install using a 3-D rendering that we ourselves drew up using simple sketch-up software (see attached image). When their customers are paying multiple THOUSANDS of dollars, the least they could do is provide an accurate a 3-D rendering (But then again -- that could only be done if they actually had competent CAD technicians who know how to draw & interpret design drawings). Showing the installers our drawing was like a lightbulb moment for them -- they finally understood what they were supposed to install. However, they still stripped out our baseboards and failed to repair them as promised (see attached images). The finished product looks OK, but quality is no better than cheap IKEA furniture. It was NOT worth thousands of dollars and many, many months spent waiting. Biggest purchase regret for our new home, hands down. I must also add that our revision project was not complicated -- 2 upper cabinets, 1 lower cabinet, some shelving, backing, and an extended tabletop -- all added onto an existing unit that they originally installed. That's it. And that took them 6 months to do!!! ***Take our advice - and the advice of many others on here - steer clear of this place and spend your money elsewhere.*** read more

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Ridiculous way of doing business. Once the sales person hooks you up, they show attitude and refuse to work with you to resolve anything. There ultimate goal is for you to sign there disclaimer which is totally in there favor. Unfinished walls after installations and holes everywhere on the cabinets were not something we were expecting. They promised us a lot of things like complementary hangers and nothing, absolutely nothing was done once they got the business. Have called multiple times to inquire what's going on with the unfinished product and nobody has returned even one call. read more

Closets by Design - Phoenix - There definition of completed project - Interior Design Near Me - Phoenix, Arizona

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Unfortunate to be writing this, but I have no choice. Three months ago we hired Closets by Design to overhaul three closets and our garage. For the most part, the experience was very positive with them. The work they did was reliable and quality. That said, the floor tile they sold me, as you can see from the photos below, is a very poor quality product. After just three months, it is a disaster. Coming apart at the seams. Discoloration. Just a poor product. I feel a reputable company would take one look at this, apologize, issue a refund, and take things up separately with the manufacturer. I mean, look at it - right?? Unfortunately, that is not how they have chosen to handle this. They are, arguably, dragging their feet. Follow up from them is extremely slow. I always must contact them for updates. It's been six weeks since I first complained, as it was clearly very early that this tile was awful. Their resolution is to order replacement tiles from the manufacturer and see how that goes first. What tiles of this disaster are they going to replace? The entire thing is coming apart and discoloring after just three months. Can you imagine how god awful this is going to look in three years? No, I want it gone. It's not their fault, but this is the manufacturer they chose. I trusted them. Now they want me to be tied to their manufacturer. This is business integrity? Too bad, because otherwise it was a good experience with them. read more

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Moving into a new to us home gave us the opportunity to expand our walk in closet to accommodate our belongings. More storage is a good thing. Karlin spent three hours with us on a Sunday to determine the best use of space incorporating our ideas and her creativity. We had an excellent result when Issac came to install. A totally positive experience. We also improved our laundry area. Vast improvement! Definitely recommend this company read more

The sales gal Char was great, but she did not notice the dryer plug which we had to adjust our folding area due to the fact the factory made the laundry cabinet to wide, so my new stackable did not fit correctly. Installation was full of problems: We had to adjust the whole right side of the laundry cabinets by 5 inches. Then each time the installers plan to be by to adjust all and fix things, they were always late without calling. This experience unfortunately was not a good one. I was surprised to learn the material was made out raw particle board. Not to mention the sales office to appear to see the urgency or the problem to make us a priority. We were so excited to get our laundry room update and were so disappointed overall with Closet by Design. read more

We've had both our master closet and office done by them. Always prompt, detailed and professional. They do great work and the price is very fair read more

The laundry room cabinets are just what we wanted. The sales person who came to our home and installer were great. The install was on the date promised. read more

Professional and quality service. The consultant that came to our home made the process very simple and knew exactly what we needed with the space we had. Our installer was efficient and personable. I would recommend the company to others. read more

Pricing is fair and the customer service provided by Dawn was amazing. Robert was our installer and he was right on time and did a fabulous job. Our experience was so good, that we will be contracting another job with them today on another closet. read more

Great value/customer service and happy with the installation. The sale rep gave a variety of options for my small project.

Beautifully done. Our new primary closet system is perfect! Dave did an excellent installation.

I had the worst experience with Rose. I should've trusted my gut from our first meeting. She was so clueless. We started working together in early 2022. Install was scheduled for July. She messed up designs repeatedly and I kept asking for a CAD because everything was so illegible. She never followed through with that. She came out for the final measurements a week before and somehow screwed up so badly that they canceled my install the night before they were scheduled then pushed new install out 12 weeks-which was what they were quoting new jobs. So basically the job had to be started from scratch. After a few days of back and forth, the person in charge couldn't even handle it anymore and just offered to refund me for everything. That part was great in theory but left me back at square one. What a waste of time. Absolutely would never recommend this company and especially Rose. read more

We have placed two orders with Closets By Design and couldn't be happier with the final outcome. The installer who installed our cabinets for the back bedrooms, was careful, precise, and professional. I would definitely use them in the future. read more

Juan and Daniel were great installers. They paid attention to detail, listened to what our views were and did a quality installation job.

Horrible. Had our install appointment scheduled for 8/8 & 8/9...it's now 8/16 and the project is still not complete. The installers had a bunch of excuses as to why they couldn't finish the job & promised to be back but all I received was no shows and more excuses. When I checked out the work that they did do I found horrible quality pieces that don't line up correctly, damaged edges, chipped laminate wood flooring (brand new prior to our move in). Called the office 8/15 to speak to a manager and I was promised a call back once he returned to his desk. Just like the installers, there was no return call. I thought I was getting my designer closet at a 5k price tag but what I have instead is cheap material that I could've bought for a lot less at IKEA or Home Depot DO NOT USE!!! read more

We hired Closets by Design to create useful storage for our master bedroom closet and the result of Whitney's design and the installation that Juan and his assistant Daniel created is fabulous! Whitney spent a great deal of time giving us information and wonderful suggestions to help us make the best choice for our needs. We are thrilled with the results! read more

We're in the process of remodeling our master bathroom and have a small closet space and wanted to make better use of it. Katie did such an awesome job helping us design our closet and was really helpful in giving us suggestions on how to maximize the space that we have. She was also very quick to respond to our texts during the process. The installer did an amazing job and we are really happy with the results that we got! read more

Closets by Design - Phoenix - Interior Design Near Me - Phoenix, Arizona

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This is my second review and second closet done by Closets by design. Just when I didn't think it could get any better it did! My guest closet was installed yesterday by Juan and Daniel. This team was methodical, meticulous, and so respectful to me and my home. I have had lots of projects done in different homes over the years but by far these two were the best ever!!! There was a light switch in the way, that wasn't planned for and the workmanship to work around it and make it look finished off and perfect gets an A+++!! Top it off with not a speck of dust left behind. Thanks so much closets by design and to your entire team. read more

Great job very professional love my cabinets! The entry way needed more storage so with a magic wand and a creative touch all good! read more

CBD just completed the install of our new master bedroom closet. The process and the outcome were outstanding ! Debby worked closely and efficiently with us to craft the ideal design, offered sensible options and met our timelines with ease. Robert and Dan handled the install and did an absolutely amazing job. they were courteous, organized, super efficient and cleaned up fully. The finished product is gorgeous and offers even more space that we had originally thought. Planning the garage layout now with Debby ! read more

Dawn Hawco of Closets by Design helped me to reach my goals with my closets. Living in a smaller townhome with only two closets, the design and unique use of my storage space was most important to me. Dawn listened carefully to my needs and worked to make the best use of the space. She carefully considered any adjustment I wished to make and spent a great deal of time on my personal design. I felt that we worked well together in the finetuning of details. I love my new organizational space and my closet is a delight to use. read more

We had a Murphy wall bed installed. From the very beginning with the sales representative, who walked us through the possibilities & final sale, to the installation, it all was professionally done. read more

I LOVE my new closet from Closets by Design! I always wanted a closet that was beautiful and organized and now I have it and I will never go back. From the sales lady to the man who installed it, the process was easy and everyone was so friendly. Thanks for doing a beautiful job and making us so happy! read more

Closets by Design - Phoenix - Interior Design Near Me - Phoenix, Arizona

The sales manager tried to prevent me from canceling the contract because apparently she didn't understand the law. The contract was signed on Monday 1/20/2020 - Martin Luther King Day. MLK day is a Federal Holiday and therefore is NOT a business day. I canceled the contract in writing on 1/23/2020 - The 3rd business day from the signing date. I sent the signed and dated cancelation letter on 1/23/20 by next day Air. I have a time stamp showing it was sent approx 4pm on Thursday 1/23/20 and received 1/24/20 by the owner. I had both a receipt from UPS and a Proof of Delivery showing the owner accepted the letter. Yet on Monday the sales manager falsely told me I couldn't cancel because apparently she didn't understand how the days worked. She said they would challenge my dispute of the credit card charge. The next day, the business manager called, apologized and agreed to pay for my legal consultation (but only if I went forward with a new contract). When they wrote the new contract, it had the dollar amounts wrong and would have charged me an extra $50. I appreciate they made some effort to make this right but I give them no credit for allowing me to exit the contract since they were legally obligated to cancel and only canceled after I told them I would take legal action. I give them no credit offering to pay attorney fees because it was contingent on continuing to do business with them. I ended up with AZ Garage and Closet Design in Scottsdale AZ and will write an excellent review for them. I got a Laundry room with better features (like butcher block counters and sliding lower cabinet drawers) all for 2K less than CBD. AZ Garage and Closet Design was easy to work with during the entire process. read more

Poor quality! Do not buy this product. I have used a desk lightly for just over a year in a home with no children and barely bumped the desk with my chair and 2 pieces have chipped off. I have tried countless times to resolve and they are unresponsive. read more

Great communication. Showed up on time for quote and installation. I was told this would take all day and possibly into a second day. Job was done in less than 6 hours. Very friendly staff. I thought the pricing was a bit high for a closet, but was willing to pay because I didn't want to attempt to do it myself. Glad we upgraded to the top tier style. I really appreciated that our designer listened to what we thought we wanted, drew the design out, walked us through it, and didn't mind making changes since we realized what we thought we wanted wasn't going to be right for us. The color we selected almost matches our cabinets spot on, which was the goal. Payment was easy and clear. No surprise charges. Already dreaming about what our next project will be. read more

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Kept me informed throughout the process. Good quality and professional service. Everything materialized as I had hoped

Such an excellent experience! From the beginning with our designer Angela to our finished projects being installed by Isaac it was a breeze! Angela was able to understand my vision and make it happen. Issac was amazing! Not a piece of dust left behind. Finished master closet and entranceway closets with designed dog area are stunning! We cannot be read more

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We had a an office unit installed. We love it!! The quality and install is amazing. I would highly recommend Closets by Design!!

Couldn't be happier. Char did a great job designing our walk in closet around some strange wall configurations. Sean and David did an exception job installing the closet cabinets, shelving and even saved some of the old shelving so I can add a few small shelves to our pantry. They also wiped everything down and left the closet and work area spotless. read more