Worked with Ira in early January to design 3 closets. Appt on January 30 to build the closets. Didn't have all the materials with. As of march 10th, still waiting for them to come back to finish the closets. Update April 2017 - finally have the finished drawers in my closet. Didn't get the jewelry organizer I paid for. Additional shelves I asked for didn't fit in the portion of the closet I was planning. Still very disappointed. read more

Everything was as quoted. Love our new closet with belt racks, shoe storage and the ease of install.

My new closet is beautiful. Giving 4 stars because it took over 3 months lead time between ordering and giving a 50% down deposit to installation. My designer was informed, but I didn't like that she had to call her "boss" to get approval to "give me an additional discount". It felt like I was buying a used car. However, the final product is worth the wait and I love the customized solution I got for my Master Closet. Install went well, but took 2 days and a return visit for missing accessories and pole brackets. I don't like that I also never got a follow up call from my original consultant once the order was placed with her. This project was expensive for a small master closet ($7k) and it has been a disruptive experience as I was responsible for emptying my closet, demo of old closet fixtures and shelves, painting and patching PRIOR to the install - it took a lot of coordination and my guest bedroom was my temporary closet for a month until the new install. I also paid out of pocket another $1k for the demo, patching and paint job. Like I have stated, I love my new closet but want to share that it was a big project that took over 3 months to complete. I had no idea what to expect so I am sharing so future customers can be prepared and manage expectations. read more

Your installer was very nice and professional. She did a good job but I am a little disappointed with the final product. I don't like that the doors bang when closing them and there is nowhere to put cork tags to silence them since the doors barely make it to the shelf when closing. I tried but nothing I tried worked. For the money the Reach in Closet costs the doors should not close with a bang! I also did not know there would be so many position holes in the closet since your pictures on the website are taken straight on you don't see the holes. I can live with that but the door banging is a problem. read more

Quality stuff, even though we got just the basics. Best lead time and pricing. Install very smooth.

The entire process was so smooth and easy. We first meet with California Closets and about passed out when we received the estimate. And so I called around and Closets by Design was able to cut the cost in half for us with the same design. The rep that first came to our house to help us to the crew that installed everything was very professional and great. I am very happy with our decision. read more

Quick consultation with good follow up! Install was fine and quick... It is nice to move items around based on need and I had a small space

BEWARE! It's unfortunate that this company did not work out. Their communication skills are poor. The manager was VERY hard to reach and wasn't professional. I hate to say it, but she must be a millennial! HORRABLE HORRABLE HORRABLE. DON'T WASTE YOUR TIME OR MONEY. YOU HAVE BEEN WARNED. read more

We had our master closet done as well as laundry room cabinets and butcher block counters installed. Teresa was an incredible designer. We had a couple of hiccups during install, but they got it taken care of. Everything looks amazing and seems like very good quality. read more

I had a nice experience. Timing was long - but that was supply chain issues in the midst of COVID so couldn't be too mad. Install guys, Sean and Eddie, were great. Whitney was great at the consult but I have tried to reach her to discuss a couple of style issues after install and have not heard back. read more

I had a really great experience with Cat, the designer, and Sean, the installer. Although the closets aren't cheap, they are definitely worth it. I ordered 4 areas, pantry, guest closet, office closet and main closet. Cat listened to what my vision was, and helped lead me to how it would work. Plus, she is super friendly and goes out of her way to help. Sean was pleasant, thorough, and experienced. There was an issue with the depth of a bench, and he came up with an idea to fix it, and now it looks fantastic. Thanks! read more

If I could give zero stars or negative stars, this would be the company I would give it to. They are in the business of taking advantage of people. This company is apparently in the business of fleecing people out of their money. The goal is to get you to put down a deposit, so they don't have to refund you. Please beware as the contract is vague intentionally. The sales manager is extraordinarily rude and aggressive about not refunding. I'm sorry I ever reached out to them and hope that I never have to engage with them, EVER. read more

I called the number below, and they just wanted to say they were sorry. While it looks good to respond on Yelp, I think that was the only intention read more

I am so happy with my garage cabinets. I ordered extra pieces and they were all there. The installers never took a break. They work for four solid hours. They just look terrific. read more

We love the wall system for our office. Leanne was great working with us to create a design that met our needs. Juan was great with the install. Nice work and cleaned up everything, so no mess left behind. read more

Had a horrible experience. They provided uneven countertops, and refused to even try to fix them. They also cheaped out on the countertop and left the back of it unfinished, so when you look in from the window you see ugly, raw wood. Keep in mind this was an almost $5,000 desk. I expected them to not cheap out on a laminate countertop. They also cheaped out on the panels. Giving a weird assortment of quarter and full panels to save money caused a weird gap in my trim. They refuse to fix any issues and are now ignoring me entirely so I expect to have to resolve this in court. read more

The Installer, Terron was here for 3 days. He definitely knew his stuff and was extremely friendly and personable. I highly recommend this business. If you use them, ask for Terron to be your installer. read more

Signed contract with 50% of the cost due up front ( no problem) with an install date 2 months later. The consultation lasted nearly 3 hours for a the smaller master bedroom closet. Install was a complete cluster!! The measurements the consultant took were an entire foot off which meant less organizational space. The install crew apologized over and over while the consultant couldn't be bothered to address the issue. Closet had to be re-measured and new materials delivered which took another three hours. The owner Mr. Gil Santos was less than helpful, arrogant and rude! In the end the I received a credit for the shortage which didn't happen immediately or without a major battle with the office manager and consultant that lasted more than two weeks with multiple emails, calls and text. This was absolutely the WORST customer service, service after the sale and customer satisfaction EVER!!! Space solutions delivered a much better customer experience and delivered the agreed design on a different project. Please don't waste your time or money with closets by design horrible experience on top of having to live with a design that didn't align to the design agreed in the contract. Beyond frustrating!!! read more

Very professional from design expert to installation!!! Will definitely use them again!

Let me start by saying the install work was good. There was two major problems we had with these people. Very poor customer service, they will never return your call. We made the mistake of using a credit card for the initial down payment but ask them not to use it for the total cost, that we wanted to pay cash when the job was complete. So we ask them not to use the card they had on file. When the installers told us that the jewelry drawer inserts were on back order and it was noted on the invoice that they owed the inserts, we made the mistake of signing.The next day they used the card that we ask them not to use, and as far as the inserts are concerned I guess they feel we don't deserve them. Its been about seven months and we have called several times and they never return the calls. The designer never came to see the completed work or asked was it done to our approval. We live in a new development and you would think that she would try to get more business as neighbors would come all the time to see our new closet and pantry, but I guess she couldn't care less. Took the money and ran. When people do come over to see the work we tell them to not to use Closets By Design. I hate lousy customer service, read more

Will not be doing business with this company again. Was planning on getting additional work done from them when I met with the designer Cari, but after my experience with them I will not be a returning customer nor will I be referring anyone. I had a good experience with Cari coming over and making up my design and I paid my deposit which didnt get taken out until 3days later. I was told when I made my deposit someone would call me same day. I didn't get a call until 2 days later. They scheduled my appt on a Thursday between 11-1pm so I took off 5 hrs from work only to get a call are 12pm stating the installer called in a few hours late in the morning and now they havent heard from him at all. So they rescheduled me for Saturday between 8-10am so I had to reschedule my weekend plans. then I get a call day before to confirm and the lady tells me its gonna be between 9am-11am. So I texted my designer and she told her manager who I then received a call from his name was Gil and he was rude and unsympathetic to me losing 5 hrs of work and having to r/s my weekend plans. I asked for a discount for the inconvenience and he said no that wasnt happening. He also told me they were doing me a favor by scheduling on Saturday because they dont do installs on Saturday then later in the conversation he said well we normally charge for Saturdays so he not only thought they were making it up to me for not charging me Saturday fees when it was their fault in the first place but he lied about doing installs on Saturdays. They wouldn't refund me because it was past 3 days. So I had no choice but to go forward with the install, but I do have the choice of not returning and that's exactly what I will be doing along with not recommending them to anyone. These people are rude and have bad customer service. They didnt even offer anything for me being inconvenienced by them and on top of that like I said rude. DO NOT DO BUSINESS WITH THIS COMPANY! read more

I highly recommend Closets by Design. The installer Juan Zaragosa, was incredibly talented, diligent, and completed the job in less than the two days estimated. When he finished both my closets and the surrounding floor areas areas were spotless. Kimberly, who did the design for me is also very talented, very detailed, specific, and very helpful with ideas for my closets. I would recommend them to anyone. read more

We just moved into a new home which had a very large master closet. It was mostly non-functional but I could see potential. I met with 2 different companies and while their designs were similar, I decided to use Closets by Design and I'm not disappointed!! What a difference a few shelves, drawers, doors and eye-level hanging areas can make. Our sales person, Veronica listened to my needs, made valuable suggestions and was efficient and friendly. I love our new closet! The only reason I didn't give a 5 star rating is because some of the workmanship around the baseboard area could've been improved. read more

This cabinet install has been disappointing! The design is not what I signed off on: I have a black counter that runs the length of the cabinet in the living room (exactly what I didn't want) and the desk pullout is gray, not black. There is a lip on the desk that makes it impossible for us to use it as a desk without purchasing some type of padding. The space for the guitars to hang were not marked on the plans - therefore I had to guess and they are now too short. I am also missing the shelves in the two closets in the living room cabinet. The install process has been even worse. I rearranged, at Closet by Design's request, for the installation to happen last Friday. However, I was given a start time between 11:00am and 1:00pm. I questioned several times reminding them that the project had to be done by 5:00pm. I was assured that there would be two people and it would be done. The office did call me back and moved the start time to 10:00am to noon, and I reminded them again of the 5:00m stop time. The two installers did not show-up until 11:50am, and things went downhill from there. The installers began interpreting the plans and I was hearing a lot of chatter of how things weren't cut right. After an hour, I needed to run to the hardware store and upon my return (2:00pm) there was no one working on my install. I was not notified where they went and they had left the premises with the security fob and key to my building. At about 2:45pm, I received a call from one of the installers that he had to go back to the office to make a bunch of corrections/cuts and that the other installer had decided to walk off the job because he was afraid of getting Coronavirus. I do not blame someone for the fear they may have in this crazy time, but I do blame the company for not discussing the situation prior to assigning them to a job. Quite frankly, this young man put me and my family at risk as he used the bathroom in my home, did not wash his hands and went back out touching things in my home. Needless to say, with only one person and less that 1 hour and 45 minutes left before 5:00pm, my install was not even close to being done! And as I explained going into this, there is no work allowed in the building on the weekend. My unit was completely uninhabitable for the weekend! And I had to take time away from my job now for a second day! The installer was the only good thing about this install. He worked very hard and really knows what he is doing to fix things that are given to him that do not match the plans. With the money I paid, I expected a quality, professionally and expertly installed product! I did not get what I expected! read more

The installers were quick, efficient and clean. Overall a wonderful experience and I would highly recommend.

Great job and cleaned up everything before leaving! I wish your company did drywall repair after the install. My tech had to remove an old shoe rack and your company does not repair drywall afterwards...I would pay extra for that since I have to hire a drywaller anyway now. read more

They installed a wrong color organizer because my rep wrote down color wrong. I noted and called and was told would get fixed. Got home and instead whole thing was installed bc rep was sure I would fall in love with it finished. I had to chase them for weeks with phone calls and emails and was told was my fault- no apology no discount to cover someone else painting it at great expense. And I had a photo of my selection. They have a D rating on Bbb, something I just discovered. Do Not use them- use classy closets! read more

Lorianne was a great Sales designer - she took the time to walk though all options and made sure we understood the design. There was never a hard sell feeling at any point. I will be going back to her again for other areas of the house in the future! The installer, Anthony, also did a great job and was very considerate! The closets look great- quality and exactly matched our designs. Thanks to you both for a great experience read more

I'm so grateful for my new closet! The experience has been wonderful, from the Design consultant, Brooke to the installer I can't thank you enough Closets by Design! read more

Just had my closet and garage units installed and couldn't be happier. The entire experience, from planning to install worked seamlessly. I recognize there are many choices when considering storage and organization. I am super happy with my experience and glad I chose Closets byDesign - Phoenix. Will be using them for the remainder of my storage needs. read more

Closets by Design handles customer service as if they're about to shutter their business. They installed perimeter shelving high along the walls of two of our bedrooms twenty years ago. I know - that's almost forever. A month ago, one of the shelves broke from its brace and is now dangling on the wall. I get that it's been a long time since it was installed. I contacted them to have it repaired, assuming I would pay for it. They didn't return my call to have the service work done. Then my wife reminded me that we have a lifetime warranty; they made a big deal about it as part of their sales pitch. She filed away the certificate, which I still have. I've tried reaching out to them multiple times (never once mentioning the warranty), and they have promised to get back to me (nope), and put me on hold (three different times until I realized they were never going to pick up the phone). I will have the repair done by someone else, but this is just sad. If they plan on staying in business they're not going about it too well. read more

My husband and I will both agree that a good company is one that stands by their work and closets by design did just that. Our closet didn't quite look the way we expected and we contacted them with our concerns. The owner immediately got involved, came out to our home, took ownership of the issues and sent a crew out to fix it. We are super happy with the finished product and love the space we have in our closet. read more

I was disappointed that the girl installing did not show up in a mask. Other than that, I found the whole experience very good. They were prompt when I booked the initial appointment. The girl who came (sorry, don't remember her name) was thorough and professional. She was able to help me figure out exactly what I wanted and needed for my two closets. While it took a month and a half from order to install, I was kept informed as to progress and when they would be arriving for installation. Over all, very pleased. read more

We had initially signed up to do our master bedroom closet with this company. The next day we decided to hold off and I emailed them to ask for a refund because they said that was the way it had to be done. I text my sales person a couple times over the next few weeks to ask where my refund was and she said I needed to call the office. When I called the office they said they were sorry but my refund had been missed. 3 weeks later finally read more

Whatever you do don't ask for a change order!! You'll get absolutely ripped off. Ira came in and asked what I was looking for in my small walk in pantry. He proceeded to draw up a design which looked to match what I'd wanted. Unfortunately he didn't draw it to scale and didn't lay it out with a tape measure or anything to show me how it would look in the space. So once installation day comes the installer starts doing the install and as he was going out to cut the corner shelves I decided to check on the progress, only to discover that the corners were tiny. My intention was to put in large oversized items, as I'd told Ira when we originally met, but the opening was barely big enough for me to fit a normal pot, much less something oversized. I immediately went out and discussed with the installer who called Ira. We discussed widening the opening by narrowing one set of shelves, however this was going to require new corner shelves. I understood that this required extra material, however I didn't feel as though I should be 100% responsible, since Ira hadn't drawn the original design to scale or laid it out with me in the space. I felt that a 50/50 split of the costs was more than fair and Ira agreed. He told me it would cost an extra $50, which I felt was very reasonable and agreed to. Second install day came around and the installer comes back with the new shelves as we'd agreed upon. Finished the install and provides me with an invoice, however instead of the $50 Ira and I agreed upon there's a handwritten increase of $250!!! He tells me Ira told him it was $50 per shelf. Last I checked you can buy a sheet of melamine for a heck of a lot less than $500. I don't know what happened to splitting the material costs 50/50, but evidently Ira isn't a man of his word or needs to work on his communication skills. I don't know about most people, but I'm not a big fan of having to pay an extra 20% of the original cost just for 5 shelves. The project looks good, for the most part, but they've definitely lost my large walk in closet project or any other needs or referrals I might have in the future. read more

Our laundry room designer presented a low, mid, and expensive option for cabinets and extras. She helped me decide which one to choose while staying within our budget. The overheard cabinets turned out great! The turnaround time was very fast since we selected a simple design and had very little space to work with. We are very happy with the customer service we received and would use them again the next time we have a storage need. read more

I just moved into my new closet, and It's fabulous. Feels like twice the space, and it looks terrific. I can't say enough nice things about the folks at Closets by Design. From the salesman to the installer to the owner, all my conversations were really enjoyable. It's great to be able to work with a local company that has a super product and competitive pricing. I'd do it again! read more

Closets by design did an absolutely phenomenal job. The process was easy and our designer was so kind and listened to exactly what our concerns were. My closet is beautiful, we used all the space available and I don't regret our choice one bit! It is everything I've always wanted in a closet and I fully intend on using them for more spaces in my home! read more

All went well with the consultation and I was told installation was a couple weeks out but ended up being a few weeks when I called to schedule the next day which was fine. Installation day arrived and only one technician was sent. I thought to myself, that's a big job for one person but ok. Close to 6 hours later the technician comes out and says he's finished. I was super excited to see it complete. I peeked in a couple of times but all and all I let him install away. I entered the room and noticed all kinds of things not right. Shelves were missing, drawers and cabinets were damaged, knobs not centered and we're crooked, and missing pieces to complete the built in look. He says he will order the damaged pieces and parts to complete the built in look, as for the shelving he says you didn't get any shelving. I said I did and proceeded to get the paperwork. He took pictures and said I'm going to let the office know and they will call when your parts are ready. Ok fine, sounded good. Week and half or so later the tech comes back again and installs the missing shelving and half of pieces for the built in but says he doesn't have the other pieces yet but they will be arriving shortly and the office will call for installation time when they come in. Several days go by and no call from closets by design so I proceed to call and the gentleman says your order is complete. I said I have things on order due to missing pieces and damaged items. He said they were not told that and if anything was needed he needed pictures. So, I sent them over and he says we will fix your damage and that's it. Technician comes today and fixes the damage but says they aren't completing the rest job which includes 2 thin pieces to complete the built in and says they are offering to paint the room instead. I declined the offer to paint as I can do that myself. Overall, I'm trying to be happy with the final product but I'm not happy that it took several times to complete 90% of it and to end up without a built in closet as advertised in the beginning. There customer service definitely isn't there. Unfortunately, I won't be calling back for additional business. Your purchase will take several trips to maybe become complete. read more

I had used closets by design 8 years ago. I am very impressed with Closets by Design. My closet Pole kept falling down and I called the Company and they told me my Closets were covered for life. That really impressed me for a company. They not only came out to fix my closet pole but I needed a special ironing board cover they came out another time and also installed a shelf for my iron , no extra charge for them to come out a second time. How impressive is that. So I needed to design my other closets and they did a great job. I recommend them highly. They do great work and are very neat . read more