Best. Crew. Ever. Logan our Captain, Nic and Bracken were a fantastic crew. The boat was very well…read moremaintained and clean. This crew ensured we were very safe and also had a fantastic experience. Not only a gorgeous sunset, but also got to see the moonrise going into a full moon overnight. Extra special luck!

Had an amazing time! Kayaked in the mangroves for about 40 minutes, lunch was great and the sandbar…read moreparty was fantastic! Pristine waters. Paddle boards and water toys. Mostly adults. Crew of three very accommodating and kept the beer and wine flowing. All of the guests were nice. I would go again.

My family and I were in Cudjoe Key a few weeks ago and were happy to find a boat rental…read moreestablishment that had a boat available on a two-day notice. The proprietor or employee, unsure which, was very friendly and worked quickly to get us underway. But, I think the negatives outweighed the few positives. First, the place (a small office on the backside of a multi-use building) was difficult to find. When I did find it, no one was there although I was arriving about 30 mins. prior to my agreed upon rental time. The boat came in about 15 mins late and the Poseidon employee worked very hard to clean the boat, drive down the street to fill gas cans in order to fuel up the boat, and then complete the fueling process. We departed about 40 mins after the rental start time. To his credit, he allowed me to come back as late as an hour after the agreed upon rental period. The boat was a typical rental. It showed its years and usage. It also did not have a working marine radio and the tiny anchor struggled to keep us in one place when we stopped to swim. Most frustrating was the return of the boat and the email notification that I owed $60 for fuel. There was no one at the rental office when we returned. Some older gentleman who presumably knew the owner helped me dock the boat. When I later received an email informing me that I owed $60 for a quarter tank of fuel, I wrote back to the owner explaining that I could not understand the use of about 12 gallons of fuel costing $60 ($5 a gallon). At the time, fuel from the Shell station where he went to purchase fuel prior to my trip was about $2.80 a gallon. He sent me a copy of the contract I signed with a note on the bottom advising that gas would cost $60 per quarter tank. I've never paid that much for gas after a boat rental. I was a bit ticked off. Decent place, but wouldn't give it my business again.

We wanted to see Key West from the water and find a cool place to snorkel. We chose Captain Mitch…read morevs. the large cruise companies because we didn't want, as one local advised, to be on a 'cattle car'. Captain Mitch and his son took us to a shipwreck off of Wisteria Island and we snorkeled and swam around, heard stories about the island, and felt like we got the real Key West experience. Highly recommend.

We parked in this parking lot by a booth off the A and B restaurant. The booth guy connected us…read morewith Aquatic Watersports (thought he didn't tell us the name of the company or of these guys). He got us a price of 110 per waverunner. He said there was a $65 cash deposit up front and then the balance is paid at the location. What this booth guy (who is essentially a middleman) didn't mention is that the $65 is not a deposit, but his commission for connecting us to Aquatic Watersports. I thought that was shady. Rather than deal with him, I wish we could've negotiated with Aquatic Watersports directly for a cheaper price while still letting that small business make more money. Regardless, this middleman from the booth contacted Thomas from the Aquatic Watersports. Thomas picked us up around the A and B restaurant area. He is a super chill guy. Very laid back. I've never jet skied before, but I had an absolute blast! 26 mile tour at $110 per wave runner (we reserved two). You get to see the sand bar, the southern most tip off the key where Cubans often land. You also get to have about fifteen minutes to just mess around at the end. It's really fun taking ridiculous turns and hitting waves at high speed I highly recommend this place! Thomas is way chill. Don't forget to tip!

Signed up for the paddle board 2 hour eco tour this Sat 5-21-16. Got Cassie as the tour guide. She…read morewas great and made the whole experience wonderful. Cassie was very informative and personable. She even helped with picking a local spot to have dinner at. Truly went above and beyond. The paddle board tour was beautiful. One of the best experiences I have ever had paddle boarding. Couldn't have had a better experience.

My fiancé and I booked online with Lost Reef Adventures for our first ocean dives. We were…read morecertified back in October in a fresh water quarry. The day we went, the waves were pretty choppy. I got in the water and panicked. Kelly, our guide, expertly made sure I got back to the boat. Spencer, our dive master, helped me up and reassured me the whole time. I got to spend the next couple hours hanging out with Spencer and robin (the captain), which honestly, was a great time. What I loved is how committed they were to safety, and also making me feel valid in my decision to abort the dives. My partner successfully completed two dives and had a fantastic experience with Kelly guiding him. If/when we're back in key west again for diving, we will definitely book with Lost Reef again!!

Lost Reef Adventures...the worst dive shop that I have encountered in 30 years of scuba diving…read more The negatives: The owner, Nick, was extremely unfriendly to the point of being hostile. He had a serious attitude problem and had no idea what the concept of "customer service" meant. He just stares at you, waiting for you to say something...it's really creepy. After telling us to show up at 7:00 for the morning dives, no one from the shop bothered to show up until 7:45. The crew was only okay. The dive master acted like this was an annoyance to be taking us out on a dive...like he just wanted to get this over and done with. He just swam around for 45 minutes until it was time to re-board. The boat pilot told us, "We're not leaving the dock until you get your gear ready." There was one guy (with a mullet and ear rings) that was pretty cool and very helpful. The equipment was fair, but had some issues. The first tank that I hooked up to only had 1200 psi, turns out that 1/4 of the tanks onboard had previously been used and not removed or refilled. The fact that they all had the rubber covers on the valve (indicating a fresh tank) made it very confusing as to which tank to use. My dive buddy's regulator was inoperable. The dives were fair at best. I guess Key West really isn't that great for sea life when compared to the USVI or Belize, buy the dive master didn't even bother to point out sea life. EVERY dive I've been on in 30 years had a dive master that took pride in his/her job and did their best to point out - things to see - during the dive. I told the travel office on the base at Sigsbee not to recommend them. There are vastly superior shops like Southpoint Divers and Captain's Corner that will give you a much more pleasant experience. I dove with Southpoint on all of my subsequent dives in Key West. The positives: The boat was great - lotsa space for everyone, safety equipment was plentiful, and the safety briefing was well done. As I mentioned before, one of the crew (lives in Roatan, Honduras and was visiting his daughter) was very helpful but unfortunately, he was the exception. The BCDs, masks, and fins were fine. There's not really anything else positive that came out of my experiences. Do yourself a favor and use one of the other dive shops in Key West.

Dude knows where to go close for guaranteed Mangrove Snapper spearing and Lobsterpickinread more

HIGHLIGHT OF OUR TRIP! We have a 2 and 6 y/o and they cannot stop talking about it. The captain…read morestarted by asking what our goals were for the outing. We wanted to 1) see dolphins, 2) snorkel, 3) spend time at a remote sandbar, 4) anything else he recommended. We were able to accomplish all 4, and then some! We had a pod of dolphins swimming around and under our boat, which was amazing. We found a very shallow sandbar and decided to snorkel there, with our kids being young. We saw fish and found a large conch shell that our 6 y/o still talks about days later. We saw the remnants of a lighthouse in the middle of nowhere. And then ended the day watching the sun go down. Just breathtaking. Cannot recommend it enough. There were also a variety of sodas, waters, and snacks available which came in handy with little ones. A nice touch that we were glad to take advantage of while in the middle of the ocean. In summary... yes, it costs more to charter a boat, but the intimate atmosphere with just your family and friends around make it absolutely priceless. I'd pay triple the price to make these memories with my family, and not have 25 strangers in the background of each picture. Splurge once and you will know EXACTLY what I'm talking about.

Did the three hour dolphin and snorkel ride for $99/person. Originally was supposed to go earlier…read morebut they called me the day before and said the weather would be bad and asked if we could postpone it and I am glad we did because the weather was much sunnier and less windy the next day. James did a great job as our captain. It's nice you can bring your own beverages and they have some snacks on board. We drove around key west stopping at a few points, then rode out to an area to snorkel for a bit where we saw tons of sponges and some little fish, and then head back toward Key West, into the marina, and then back to where we started. Honestly, we didn't see any dolphin until we were on our way back in from snorkeling, and it honestly felt like it was just pure luck that we saw one but thank goodness we did since it was the highlight of the safari. The boat was pretty nice and comfortable. There were 6 total people including Captain James. The front is definitely the best place to see things from, so try to get a seat there if you can, even though it's not under the shaded cover part. It's like $112.36 per person after tax/fees plus there's a big sign on the boat guilt tripping you into tipping at least 20%. It's fine because James did a great job and deserved the 20% tip (although if we didn't bump into that dolphin on the way in, I would've felt a bit ripped off for the price), but basically expect to be out over $130 per person for a three hour boat ride. This can get pretty expensive, especially if you have a family, and I would've felt ripped off if we didn't see a dolphin but luckily we did so it was a cool experience that I definitely recommend when the weather is nice, winds are calm. Their website had higher prices in the description than the $99 that was actually charged so I hope they don't raise their prices because that would get kind of expensive. Especially when I was just in Miami and could rent a 13 person yacht for four hours $1300 so $100/person plus tax and tip is about the most I would be willing to pay for this experience, especially since seeing dolphins isn't guaranteed so you are basically just paying for a 3 hour boat ride.

So convenient to take and the staff if very friendly and helpful. They sell snacks and alcohol.read more

What should have been a fun and relaxing experience ended up being a mix of excellent…read moretransportation and some of the worst customer service we've encountered. We were a party of five, including one child under 12. We arrived very early for our departure. The gentleman directing traffic made me drive all the way around another lane, even though there wasn't a single car behind me, just so I could pull up next to him. It seemed unnecessary, but not a huge deal. The first real disappointment came at the ticket window around 6:30 a.m. The woman working there was incredibly rude, short-tempered, and dismissive. A smile or a simple "good morning" would have gone a long way. If working with people has become that frustrating, perhaps customer service isn't the right position. The ferry ride itself was fantastic! The boat was clean, comfortable, and well-maintained. The restrooms, both at the terminal and onboard, were spotless, and the crew on the ferry was friendly and professional. The ride to Key West was one of the highlights of our trip. Unfortunately, our vacation was cut short when one member of our group experienced a heart-related medical issue, forcing us to return a day early. We called the company and were told we could take the Sunday evening ferry back, which sounded accommodating at first. However, we were then charged an additional $60 per person--including the child--even though we already had round-trip tickets. On top of that, we received no refund or credit for the parking. We had prepaid $40 for two nights, but because we returned later than planned, we ended up paying for a third day as well. Considering the parking lot was nearly empty, some flexibility or goodwill would have been appreciated during a medical emergency. We were instructed to arrive after 1:00 p.m. to pick up our boarding passes for the 6:00 p.m. departure. We arrived at 1:30 p.m. and were immediately told we were "late" and would now be assigned to Group B boarding. The woman at the counter was shockingly rude. She rolled her eyes, spoke to us in a belittling tone, and even stated that she was "over 65 and doesn't give a s*** anymore dealing with people." I've never heard a customer service employee speak that way to paying customers. The experience only got worse. When Group A boarding was called, I stood up because I thought it was our turn. The same employee actually rushed out from behind the counter waving her arms and motioning for me to sit back down, as if I had done something wrong. It was embarrassing, unnecessary, and completely unprofessional. It's unfortunate because the ferry itself is excellent. The boat, the ride, and the onboard staff deserve five stars. Unfortunately, the employees at the ticket counter turned what should have been a wonderful experience into a stressful and unpleasant one. We travel often and understand that emergencies happen. A little compassion, professionalism, and kindness would have made all the difference. Instead, we left feeling like we were an inconvenience. Sadly, despite loving the ferry ride itself, our entire group agreed that next time we'd rather drive the seven hours from Sarasota than deal with the ticket office again. 2/5 stars One star for the wonderful ferry ride and onboard crew. One star for the clean, comfortable boat. The remaining three stars were lost because of the consistently rude, dismissive, and unprofessional customer service at the ticket office.