I've been using the Stronghold debit card for online payments, and there's a consistent issue that…read moreneeds to be addressed. On multiple transactions, I've been charged an additional $9 on top of the expected tax and convenience fees. At first, I assumed it was a one-time glitch, so I waited and made several more purchases at different times. However, the extra $9 charge appeared every single time. This doesn't seem like a random error--it looks like a recurring problem with the payment feature. Please review and fix this issue, as it leads to overcharging and makes the service unreliable for online transactions.

Trash. Perfect example of a gentrified cannabis club. Bunch of people who don't know shit about…read morebud, but charge crazy prices. The whole experience is crap the way that you have to walk in the way that they have a blood tender assist you when they don't know anything

Great staff, good knowledge of everything they sell. Not a huge collection but enoughread more

I've been coming to this location since it first opened which is something like 10+ years ago and…read moreeach time I come I spend several hundred dollars. Back then they had a great service, great employees, great management, great selection, and great prices. Over the years the product selection started shrinking and they stopped carrying my favorite brands and products, and the website became super buggy. Now they have changed management again and I think they got bought out by a corporation called STIIIZY. STIIIZY AS A BRAND AND AS A COMPANY IS PURE TRASH AND SO IS THE NEW MANAGEMENT! The product selection is terrible now and half the time they say they have things in stock online and then when you go to the actual location they are out of stock. The products are overpriced and less potent with a small selection and all the best brands like Costal Sun, Maven, Fig Farms, ABX, etc. are no longer carried just so they can promote their lousy STIIIZY products. The website is super buggy and constantly redirects itself in a loop between the actual 7th St. store location as the supplier and STIIIZY itself being used as the supplier. Prices seen online for the same item are different depending on if you're buying from the actual 7th St location or through STIIIZY even though they're the same place, which is super confusing. The website always has trouble with online coupons and promo codes. The staff is usually polite but a lot of the employees don't seem very intelligent. Half of them look like they've been stoned the whole day and they can't even answer basic questions, they are super slow and look totally dazed and confused. Here's a thought, be professional and don't smoke at work! The staff can't seem to count the items in orders properly so you're likely to get orders with missing items; worst of all is that when there are issues/problems or major inconveniences the staff and management will do nothing to help or make up for the trouble. My last three orders placed online were incorrect and missing items. In the past, on several occasions they gave me the wrong change or gave my order to someone else. When you buy STIIIZY items with a set weight, like a 3.5 gram or 7 gram package of flower the actual amount you get is far less. I've had 3 times where when I weighed out a brand new 7 gram pouch of flower it was actually around only 5 grams so STIIIZY is basically shorting and stealing from their customers. Last time I ordered online for an in person pickup I ordered 10 items and had to call 3 times to get an update on my order and when I was told it was finally ready & I arrived to pick it up, it was missing 5 items. How hard is it for their high-as-a-kite employees to count to 10! Then they said sorry we're out of the items you wanted... Well that's why I ordered them hours ago when they were in stock but since the staff is often stoned, they can't focus on their jobs and pack/fulfill orders properly or in a timely manner. To make matters worse when I told the bud tender who was helping me that 5 items missing from order is not cool he started to give me attitude and push me out of his line. UNACCEPTABLE! I told the manager how bad my experience has been and how downhill everything at this location has gone, he said many people have complained about the same things and that he can't do a single thing to make things better. No discount or credit, no complimentary item for the bad experiences, not even an apology. STIIIZY/CALIVA/their management and employees are all incompetent and inept. The way this business is being run is absolutely pathetic and it needs to get shut down. After being a devoted and loyal customer for 10+ years who has spent thousands of dollars here, I AM ABSOLUTELY DONE WITH THIS PLACE! THIS PLACE IS A JOKE AND NOT WORTH THE HEADACHES AND DRAMA. I'd be willing to pay twice as much somewhere else to never have to deal with incompetence of STIIIZY/Caliva again. Corporations really do ruin everything and STIIIZY took a damn fine dispensary and completely screwed it up and that's why I hope this place goes bankrupt because the corporation totally deserves it. Trust me, find a different dispensary because this place is an utter asinine failure.

DO NOT GET SCAMMED! This place claims to offer 24 hour delivery, I spoke with the (631) 846 - 0472…read morenumber associated with their Yelp page and as soon as they received my money I was blocked and no one ever showed up. Solid $250 lesson for me but hopefully this review will save the next person from being scammed

From the owner: we suppliers of top quality mmj all over we got varieties…read moreof strains also got Here are some of our recommended products for our clients (Patients and smokers) We also have Wax,gummies,edibles,and Vape Pens.WhatsApp: +1(631) 846 0472

Huge shoutout to Brooke for always getting me right every time I step into the store. Love the…read morecommunity feeling and how friendly the staff is! Only thing I would suggest is maybe having a little music playing in the background to the shopping experience even better

I was delighted to see this dispensary open up near where I live. I usually do delivery from…read moreanother place but sometimes I like to go in. I came in on a Friday evening and it was moderately busy. I checked in at the front and when I walked in I was greeted right away. I knew what I came in for but wanted to see what else they offered. I gave my order to the guy helping me and he input into a tablet that sends the order to the back for fulfillment and they call your name when it's ready. As I waited I walked around and instantly saw something else I wanted. I approached the counter and the girl was nice to help me add it to my order, not an issue. I waited about 10mins for my order to be filled, not bad. They have a good variety and everyone who works here was nice. I would go back!

THE HeLLLA BESTTTT DISPO !!!! . This is honestly the best dispensary in the Bay Area. I've been…read morecoming here for years and their customer service is always top tier. Today (March 8) I got a call letting me know that the product I ordered online wasn't available anymore. Most dispensaries would just wait until you show up and then tell you, so the fact that they actually called ahead was already great customer service FRFR !!! When I got there, the budtender really tried to help me shout out to the bud tender for that my apologies tho I forgot her name . !!! find other options, including cheaper brands and similar products. Luckily they ended up finding the exact one I originally came for. What really stood out to me was that since at first they thought they wouldn't be able to satisfy my order, they gave me a free all-in-one vape on them so I can try it Who does that?? I've never seen another dispensary give a free product just to make sure the customer leaves happy In all the years I've been coming here, I've only had one small issue and they solved it immediately. The staff is always nice, helpful, and they always have tons of deals DEFINITELY RECOMMEND !!!!!

I just had a seriously frustrating experience at this store. I placed a preorder totaling $57.17…read moreand handed the employee $57.25--eight cents more than the amount due. She refused to accept it because it was not "exact change." I repeatedly told her to keep the eight cents, but she still would not take the payment and had to ask her manager. She came back and continued explaining that they did not have change, even though I had already made it clear several times that I did not want any change back. First, how does a cash-based business not have change available? Second, why turn away a customer who is offering slightly more than the total and explicitly saying to keep the difference? What should have been a simple pickup turned into an unnecessarily confusing and frustrating situation.

If you know the San Jose cannabis scene, you know the competition is real. Purple Lotus. Cake…read more Elemental. Theraleaf for budget runs & Airfield. Solid options across the board. But for me? Harborside San Jose is top tier. My #1 go-to. Every time I go -- whether I'm stopping in person, calling ahead for product inquiries, or pulling up at 8am sharp for the weekend 50% member discount -- the energy is consistent. No pushy upsells. No dead retail autopilot. Same warm welcome whether it's early morning or sliding before a pregame. That kind of consistency matters. Huge shoutout to Yeriyo, the store manager. You can tell he runs the floor the moment you're in line. Calm, attentive, and clearly leading by example. He put me on game about inventory drops and what's landing across Harborside and their sister stores -- which is clutch if you're tracking limited live rosin or specific brands. Down to earth, easy to talk to, and running a tight shift. Another big shoutout to Sunshine. I first met her at Urban Leaf when she helped me navigate their live rosin selection. I'll admit -- I ask very specific questions and I've been told I can be a "difficult" customer. She passed with flying colors. Knows her strains. Knows her extraction. Knows her game. Even when I call for product inquiries, she exceeds expectations. If something's out of stock, she manages expectations clearly and adds me to their call list. That's old-school customer service -- the kind that builds real loyalty. What I appreciate most is that Harborside and Urban Leaf represent cannabis culture properly. Knowledgeable staff. Authentic energy. No corporate script reading. Just people who actually understand the product and care about the experience. Harborside San Jose -- real MVP status.

Popped in here as a first timer. On the road and wanted to pick up some green. Unfamiliar with the…read morescene, I used GPS to show me places near me. Harborside stood out to me from the photos online + good reviews. A good amount of parking is available when you arrive. Staff was warm and friendly, letting me know as a first timer how it works. 40% off anything in the store. They had a great deal on some pre-rolls, buy 2 get the 3rd for a penny. Wide variety of selections to choose from. Good experience.

Since moving to San Jose I've tried a few places and I just love this place. They have great…read morequality and the employees are great. I've gotten to see Emmanuel several times and she does her job so well. She gives great recommendations and information needed for me to make my decisions on what to purchase. This is what makes me come back to establishments because of great product and especially great customer service. She's has gone above and beyond and doesn't rush me when I'm indecisive. I truly appreciate her and this place of business. Thanks again Emmanuel you're the best.

By far one of my favorite dispensaries to hit. I really appreciate the warm welcoming every single…read moretime I walk in. This isn't my first time here, but today I felt that I needed to express the gratitude I have for their employees. Especially Diego! He definitely made my Fourth of July with his service. Would love for others to check out its value in its its products and services.

Mad props to Budtender Savannah who is always respectful, courtesy and will take the initiative to…read moreserve you and pull your order if she sees you standing idle too long. I am grateful for her presence, always.

UPDATE | After my review was posted, my pickup order was declined yet my ACH was still charged…read more(documented and disputed with my bank). I also received five unsolicited calls from management attempting to move this off written record. I've been a loyal customer of Elemental Wellness for over a decade, but the service has sharply declined this past year, and today's experience was the final straw. What Happened: * I placed a delivery order scheduled between 12:00-2:00 PM and stayed home the entire time. * I received no text updates, despite requesting them in the additional notes. I received no call even though they stated that they did call me, and no one rang my doorbell for a delivery order. I received no email update that my order had been cancelled either, just that it was on time and would be delivered in the requested timeframe. * At 2:15 PM, with no delivery or communication, I called the store. The associate was rude, accusatory and claimed the driver arrived and called me at 12:38 PM, which never happened. I received no call, no text, and no doorbell ring. I did receive an attitude, hella "sorry's and reprocess the order yourself." I reprocessed the order myself, I requested a supervisor and spoke with Sylvio, who assured me the order would be reprocessed and that my phone number was accurately updated. Frustrated, I submitted a one-star review detailing my experience. After that, the order stayed in "verify" status for over an hour, which is far from normal. I eventually canceled and reordered for pickup, and the same delays and lack of confirmation happened again. This experience shows a petty and careless attitude toward customer feedback. It's clear that Elemental Wellness no longer values customer experience, and I'm extremely disappointed. I will be taking my loyalty and business elsewhere.

This is my 1 and only spot to shop for my pain relief. They have amazing discounts and rewards…read moredaily. The shop pet, Mina is the coolest lil dog. Besides the awesome customer service from everyone, especially Cristina (Super friendly, always welcoming), Mina is the highlight of my stop. Stop by for daily 20% off and say hi to Cristina and Mina.

Best dispo in the bay area . Friendly workers…read more Environment is a vibe And everyone here is very kind and patient Would recommend 10/10