Amazing staff that obviously cares very much about their customers and our pets. I've had nothing…read morebut great experiences here. They take great care of my dog and the bills are half what I was paying at our last vet.

Inhumane care! Highly do not recommend taking your pets here. Lack of communication, unsafe…read moresurgical team.

I brought my sweet girl, Elsa, in to see Dr. Bard a few weeks ago because she had developed a…read morehematoma on her ear. During the consultation with Dr. Bard, she appeared nice and answered my questions and concerns about having Elsa put under general anesthetic to have a procedure to drain the hematoma. She's an old girl and I was worried about it. Dr. Bard eased my fears and I felt it was Ok to go on with the procedure.I requested a prescription for Nexgard at the time. When I picked Elsa up later that day the secretary, Jeannette, explained the fees to me. $497 which included two follow up visits, additional ear swabs to ensure effective treatment of her ear infection, re-bandaging of the ear if necessary, pain medication, and suture removal. The first appointment was set for follow up (ear swabs and additional treatment, if necessary) for a time when I would be out of town and it was explained to the staff that any additional treatment, etc. would need to go through me as I am the dog's owner but that my husband would be bringing her in. When my husband brought her in today she seemed skittish and untrusting of the technician. At the time we were told it would be an ADDITIONAL $112 for swabs and extra antibiotics (mind you the original line item charges for this same treatment was only $66). My husband was confused and called me, put me on speaker phone and asked for the technician, etc. to speak to me about what was going on with Elsa because as the dog's owner I am the one who would be making any decisions. The technician and Jeaneatte got irritated with me trying to clarify the cost of the treatment as I was under the impression (and have a receipt for, that includes the swabs) the follow up care for Elsa. I had previously been assured that the follow up visit minus additional antibiotics were included in the cost of the hematoma package. This is noted on the receipt as "no charge." My poor husband was trying to get the tech to listen and I guess was following her holding out the phone asking her to speak with me and I was asking for a written prescription for the medication, which she refused. Dr. Bard then came out (I am on the phone this entire interaction) and stated "You are harassing my staff, you need to leave." No harassment was taking place. Poor customer service and an inability of multiple staff members to simply answer clarifying questions with a level of defensiveness that is mind blowing is what was taking place. I hung up the phone with my husband and called the main line to speak with someone, anyone, who could answer me what just took place because at this point it felt like they were holding my dog hostage for an additional $112 and that is not OK. After multiple calls, and being hung up on by Jeanette for simply asking to talk directly to the veterinarian that my dog was under the care of I was told I would get a call back at 7pm, I did not receive a call back. It is apparent that no one here understands common decency or customer service and simply wants to milk patients for every cent without offering a modicum of respect or dignity to their paying clients.

I was referred here for a Veterinarian that would see exotics, as I own a Ferret, and had a ratty,…read moreand my regular vet does not see them. My ferret had been loosing hair and seemed uncomfortable so I made an appointment. My first visit was during the earlier days of the pandemic, so I have never been inside as they are offering curbside only. The procedure was to call upon arrival. A tech will come out and take a history and then take your pet inside to be examined. After the exam, the Vet will come out and discuss the findings with you. I could not have been more impressed with my first visit. They were forthcoming that she was actually a HE (mistold by the rescue I got him from), and that he had been a bit bitey. They took a really cute picture of him in a comfy spot he posted up in, to show me. I like the attention to detail there. The vet had some theories, gave me some different options, and offered to do a little more research. We paid and returned home. In the coming day the vet, during his day off, called me with some results of his research, and then called me a second time with more. I was very impressed by how he seemed to go out of his way for just a ferret. We settled on a course of treatment and I returned when it came in, to have the injection. All went well, and behold... his fur begin to return! Fast fwd a few months to my next visit with a sick ratty. For some reason it didnt go as smoothly. A procedure was recommended, for which I opted to do (requiring anesthesia). They said via phone he was not waking up very well, but when I arrived to pick him up, I was really blown away by how bad he really was, and the fact that they were sending him home this way. When I got him out of the carrier at home I just couldn't believe it. I wished theyd been more straightforward, as he was suffering and euthanasia should've been mentioned. Sadly it was after closing and he died in my arms a few hours later. The hospital called for an update, and I called back a few days later after I calmed down to simply let them know he passed. I never received a sympathy card or any remark from the Vet which I was really surprised and disappointed about. I guess my bottom line after having a few months to really think about it is, I am still torn. They have given my ferret great care, on several occasions as it is an ongoing health issue. However it was a more simple issue. My ratty deserved better. Their prices are very reasonable for exotics, but perhaps they are more "dabbling" in them than really specializing. I cannot speak to their care of dogs and cats. The hospital sits on a hill in a charming Victorian house.

I was looking for an Emergency Vet near Batavia, OH as the ones I know of are a 30+ min drive, this…read morebusiness doesn't have any sort of location listed, just a phone number. When you call the number, it doesn't have any sort of option to get information. So I went to the "book a service option", and it sent me to Clermont Country Animal Shelter (which was closed!). If I was in actual need of an Emergency Vet (rather than just looking for the closest one), this would've wasted precious time. I normally don't post negative reviews, but this business has no useful information, and I hope that this review saves someone's furkid precious time so they can look elsewhere.

From the owner: 24 Hour Vet in Newtonsville OH is a full-service companion animal hospital in Newtonsville, OH. We…read moreunderstand the special role your pet plays in your family and are dedicated to becoming your partner in your pet's health care. We treat every client as though they were family and every pet as if they were our own. All of our staff at CAH has successfully completed Fear Free education and certification. We now have many techniques to call upon to help your pet's visit be fear and stress-free. We have always worked hard to provide the best care for your pets in Newtonsville and Surround Area. Relaxed pets will show us signs of disease more clearly and help us to practice the best medicine possible. We are proud that our team is evolving with veterinary medicine and are committed to supporting both your pet's physical and emotional well-being. Stop in for a treat and weight check with your dog or cat - a quick visit with a food reward can help to teach your furry family member not to worry about a trip to the vet. If your pet is already anxious, please call us before scheduling an appointment. Pheromones, anti-anxiety medications, and special in-home handling techniques can help to make the whole visit more fear-free. We strive to make your visits to the vet free from fear, anxiety, and stress. We hope this will help both you and your pet look forward to visiting our office. Call 5137345037 to request an appointment today!

My dog had an emergency allergic reaction to a wasp sting. I didn't have an appt but this was a…read morenew vet I had had an appt previously. I was in panic mode and when I went in at 4:45pm they wouldn't look at my dog and told me to go to an emergency vet 40 min away. Luckily I had given her benedryl before going. I did get upset as our pets are our children. My reaction was cussing at her for being so heartless and I screamed in the parking lot in frustration when she would not help. All fairly normal being my dog was swollen and acting largethic. Worst part is a month later I made an appt to get shots updated and the same girl got confrontational with me as if she didn't understand why I was upset that day. Why didn't they just cancel my appt? How rude to have me come in to lecture or put me in my place? She really thought I'd use her services and pay for shots with the attitude she was still giving me for being over protective of my dog child when she was having an emergency. Still said she was protecting her legal status over helping my dog was the right thing. LOL. I told her to f off again with no regrets. This place is the most uncaring facility for pets. Best wishes and good luck if your dog ever has an emergency.

My prescriptions. Such a SCAM!!!dog was taken to this vet twice for the same issue. We were charged…read more$300 each trip. She has had persistent yeast issues that require the same drugs every time. Recently she has had another flair up and we tried to request the prescriptions from chewy.com. The vet denied her prescriptions and requested to see her for the 3rd time for the same issue. She told my husband she would work with him because we've been charged so much for the same thing repeatedly. Instead of helping, they charged us $400 this trip. When I compared the drug cost, they charged us $150 over what chewy.com would've charged us for the same prescriptions. Such a SCAM!!!

Always a pleasure to see their love of animals and their ability to help both pets and their owners!read more

I recently lost my best good friend, a fifteen-year-old black lab. For about the last year of her…read morelife I had taken her to the Withamsville Animal Hospital. When that final vet visit came they treated her with the utmost care and respect, preserving her dignity and easing my pain. They are professional, expert, and caring. I would recommend them in a heartbeat to anyone. I will be forever grateful for the care they showed my old girl. The day after the last visit I got a sympathy card from them in the mail. And a few weeks later I got a card saying they had made a donation to the American Veterinarian Medical Foundation in memory of her. I highly recommend them. They will take excellent care of your loved one at any stage of life.

Amazing just amazing They indeed saved two lives today I will 100% recommend them, especially in a…read moreemergency the entire staff is just amazing and good people. They went straight to work never in my life. I've had an experience in any animal hospital like I have with this one.

Would not go back, did nothing to help my poor kitten, have meds I did not need, very expensive.read more