I usually don't write rant reviews. We had gone here for 12 years and spent a lot of money on 2…read moredogs. When we had to euthanize our beloved dog last September, a vet we'd never seen and a tech came in. No empathy whatsoever. I wasn't prepared for the howl of pain when they gave him the first injection, he had never let out a howl like that in his life. . That guilt has stayed with us to this day, it was needless. When our other dog was put to sleep with another vet they gave him an oral dose to put him in a deep sleep before injecting him and it was very peaceful. This still haunts us, he was such a good dog and part of our family. I thought it would be peaceful. For him. He didn't deserve pain as his last moment.

She tortured my little dog for 2 weeks promising me that under her care she would make it...Then…read moreshe sent her home and she couldn't even walk...I will never forget the sound of her little head hitting the pavement. I took her back up there and they were waiting because they knew she wouldn't survive at home. Then when I took her back up there, it took 3 shots and a lot of pain for my poor disabled very loved dog. I would drive 250 mile or more to not visit this wicked woman

I drive almost 2 hours to get to this vet. I have a French bulldog who was having issues after her…read moreears had to be removed (she's a rescue dog). Months after the surgery she was having pain and swelling. Took her to our local vet and was told by the substitute vet she "was above his pay grade". Left there with no treatment or ideas and $400 lighter for absolutely no medical care. Called this vet. They gave me an immediate appointment. She was checked. Problem identified and meds provided that immediately provided her relief. That was great right? Well it gets better. I received phone calls from the vet tech and from the vet checking on my little earless girl. Above and beyond doesn't cover it. I have returned with another dog that my usual vet could not help. This vet figured it out. Got X-rays and gave me a game plan on what we could do next. Plain language with care. And every staff member I've spoken with has been kind, helpful and concerned. It's worth the drive to have all that. I realize people may have different experiences and I can't say that they were right or not. I can only say my experience was awesome. I don't want to have to go to the vet. But if I do this is where I will go.

Just took two Bulldogs in for Nare & BOAS surgeries. It has been less than a week & both are…read morebreathing better. One is still working through recovery but the larger one is ready to get on with it! I had a recommendation from a Bulldog Rescue to use them. We got an Appt. within days & the surgery was the next week. I cannot get that here with our regular Vet. Although it was a 3 hr drive for us, I know of no one else doing these surgeries with this much experience, so we were willing to make the trip. Additionally, the cost was highly within reason.

Always a pleasure to see their love of animals and their ability to help both pets and their owners!read more

I recently lost my best good friend, a fifteen-year-old black lab. For about the last year of her…read morelife I had taken her to the Withamsville Animal Hospital. When that final vet visit came they treated her with the utmost care and respect, preserving her dignity and easing my pain. They are professional, expert, and caring. I would recommend them in a heartbeat to anyone. I will be forever grateful for the care they showed my old girl. The day after the last visit I got a sympathy card from them in the mail. And a few weeks later I got a card saying they had made a donation to the American Veterinarian Medical Foundation in memory of her. I highly recommend them. They will take excellent care of your loved one at any stage of life.

Extremely thankful for this vet on being able to get my cat in for an emergent surgery that I…read morewouldn't be able to afford at MedVet. Not even being an existing client and they made time in their schedule to take care of my cat and I cannot be more thankful. They're extremely knowledgeable and compassionate when it comes to animals. Fair pricing and amazing communication.

The Veterinarian and staff here are exceptional. They take time to listen to your concerns and…read moreoffer services aligned to your needs for your pet. We have a Great Dane and a Husky. We are happy with the services we receive here.

Amazing service!! My puppy was taken back early and still seen and ready to go in less than 15…read moreminutes!! No soreness or anything the day after and next trip to PetSmart she was trying to go to the banfield office entrance!! Explained everything they did and the next steps for her in detail all staff wore masks and were super friendly!!

Let me start by saying we have been pet plan subscribers at Banfield for roughly 10+ years. We have…read more3 dogs which Banfield does not hesitate to deduct $120+ A month out of our checking account for. Our dog has been dealing with diabetes for ~5 years and recently has begun having issues with his glucose spiking and going below minimums. Due to this Dr. Hayden Novicki suggested we put him on a glucose monitor and return to see him on Monday. Reschedule day to attend appointment, yet Dr. Novicki was nowhere to be found. Meanwhile, other doctor who was there, Dr. Mitkiff, refused to see our dog or even come out to chat about what we should do. Even though I was able to provide graphs showing his blood sugar was dipping into the danger zone. They suggest we move appointment to this morning to which we did for a virtual appointment. We logon to appointment- no Dr. Novicki. Nurse states he refuses to talk to us because he believes we aren't following his plan and to take our dog to medvet. In Summary- Dr. Novicki is by far the most unprofessional veterinarian I have ever met. I have never had a doctor refuse to even talk to a patient or pet owner. To take the stance that he is just done with our dog is unbelievable. I will be filing a BBB complaint and suing to have my pet plan membership charges refunded. I encourage any person checking these reviews to determine if they should go to this clinic to reconsider. For anything beyond standard check ups and teeth cleanings that they CONSTANTLY want you to pay for, other things don't seem to be their specialty. Constant referrals to Med Vet to spend more money will be in your future. They will strongly push for you to join their pet plan but I assure you, it's not worth it and you will be wasting your money.

Dr. O'Connell and all the staff are amazing. The ONLY reason we stopped coming here is because we…read moremoved across the country. They genuinely care about your pets and take time with each of them. Dr. O'Connell called to check in on our cat over the weekend because she was genuinely concerned about him.

We have been with Park Plaza Animal Hospital for over 17 years and 3 dogs. The care there has…read morealways been excellent. In the past two years, we had to put 2 of our old girls to sleep due to a stroke and cancer. The kindness and compassion of the staff there made the whole process bearable. They were right down on the floor next to us crying right along with us. There aren't enough good adjectives to describe this vet's office. I highly recommend.

Amazing staff that obviously cares very much about their customers and our pets. I've had nothing…read morebut great experiences here. They take great care of my dog and the bills are half what I was paying at our last vet.

Inhumane care! Highly do not recommend taking your pets here. Lack of communication, unsafe…read moresurgical team.