Very professional, knowledgeable and reliable. They are doing and excellent job maintaining the…read morepool.

I highly recommended ATL AquaticS for the servicing of your pool. Chris is professional and…read morethorough . He does excellent work from cleaning the pool to maintenance of the equipment . Very knowledgeable and friendly service

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

LAZY! The house I bought had a pool which was the first one I have ever owned so I knew nothing…read more I used Johnson because they had serviced the pool for the previous owners. From the get, their service was mediocre and spotty. Then I learned that despite the pool being salt water--which they were aware of since they actually wrote up the sellers condition report for the pool disclosure part of the buying process, Johnson just ignored that and NEVER serviced the pool as it was meant to be maintained in order for the salt water system to work. Instead they would just show up periodically and dump chlorine into the water--NOT what you do to a salt water pool. Consequently the salt water cells were never cleaned allowing the entire system to fail and refused to correct the situation. They are LAXY USELESS CRIMINALS who will happily accept your monthly payment yet do nothing to earn the money spent. STAY FAR FAR AWAY!

My wife and I have had hot tubs for more than 30 years and they have been an important part of our…read morelives - we love to sip wine and relax in the hot tub after a hard day's work - in 2004 we were pleased to find our dream home in the forest above Napa had a hot tub too. The 1992 Cal Spa tub at the house had several issues (I even replaced the entire heating system one year) and as Steve from Napa Valley Hot Tubs said during one of his visits "nothing on this tub is original" we knew it was getting too old to keep repairing. However, we are built into a steep hillside and the tub is in the forest - how could anyone deliver a new tub except by Helicopter? We were certain replacement was beyond expensive and not really an option. Well, this year Sean Brean, the NVHT sales manager, stopped by and gave us an estimate on a new Marquis Hot Tub including delivery - and he even said we had 2 inches to spare on the delivery path (lol). Long story short it was possible and we marveled as we watched the NVHT team removed our old one (after cutting it up) and used ramps to haul up a brand new Marquis Broadway Elite tub (amazing tub with "Micro Silk") and then hoist it up to our elevated concrete pad on the hillside. We are more than happy with everything they did, and are deeply grateful they did such a wonderful job. The Micro Silk is a major plus and we love how it makes us look younger by day too.

Real live human answers the t phone! Kim is friendly and helpful…read more I was referred by Dave Nelson, Nelson Pools, whom by the way did an awesome job installing new pool equipment. Anyway that's another review Any I only operate on referrals for big jobs and I am looking forward to having NVHT out soon!

Dustin provided us with all the information we needed when making the important decision of…read morepurchasing our new hot tub. Everything has been done as promised, and we could not be happier with the installation process in our backyard. Today we had Benjamin over our home, for what we the tutorial. He took the time to talk to us about all the aspects of our new hot tub, from how to operate it in detail, while also educating us about the benefits of having a saltwater tub. Ben was very professional, and it's easy to see that he really knows what he's talking about. We can't wait to enjoy our new hot tub along with our children and grandchildren, whom we are lucky to have in our Neighbourhood. Thanks Dustin and Benjamin!

We waked into the Hot Tub Store in Fairfield not planning to buy but were so thrilled with the spas…read moreavailable, Dustin's banter and allowing us to joke around while we learned about the features and trying to get a bigger discount. (The price was what we knew we would spend). The after care, installation and then the training after it was all hooked up with Daniel made it stress free and we feel ready to soak without worries. Would do it all again without a hesitation.

Ryan has been incredible. After suffering through a year of trying to get my pool under control…read morewith another company, Ryan came in and diagnosed and then solved all the problems in short order. My pool is gorgeous now and has stayed that way all year! He is proactive--he is constantly checking equipment for issues and letting me know if there are (or are about to be) problems. He's given us great recommendations on equipment as well whenever we've had issues. He is also always responsive, professional, and super friendly. Highly recommended!

We had product applied to the gap on our pool between edge tile and the concrete slab, Cloverdale…read morepool did no apply enough product in the gap so in many areas, the gap is not sealed and has pulled away from edge. I talked to Cloverdale pool about it and they said my concrete slab is moving and that's why the product failed. They were not responsible and did not want to fix it. I had a concrete expert come because Cloverdale pool requested it. The slab had not moved. Once I got concrete expert opinion, Cloverdale pool said they would fix it. Once they were not busy, they would schedule a date. We have not heard back from them. I paid $1200 for the job. They have not completed the job although they got paid in full. Cloverdale pool participates in unethical business practices. DO NOT DO BUSINESS WITH CLOVERDALE POOL.

Benjamin Williams from Hot Tub Store provided excellent warranty service for my spa. He arrived on…read moretime, was polite and professional, and clearly had extensive knowledge and experience. Benjamin fixed the issue efficiently and also took the time to share helpful tips and tricks for caring for my spa and keeping it in good condition. I was very impressed with his friendly manner, expertise, and attention to detail. I would confidently recommend Benjamin to anyone needing reliable and knowledgeable spa repair services. Ann Schibig

Benjamin is SUPER helpful! So glad he was the one that showed up to install my new cover!…read more Benjamin gave me some seriously helpful advice and educated me on the O-zone system, which is exaclty what I needed to support our hot tub goals! He was back the next day to install it! I'll definitely be calling him next time I've got any questions!!

LOOOOVE these guys!!!... and the shop girl! joey keeps our pool immaculate. ryan has all the know…read morehow and best resources. that shop girl aj fixes our parts and cleans our filters. they're an incredible team!! hugely grateful for them!!!!!!

The staff is very knowledgable and they do excellent work. Unfortunately though its near impossible…read moreto get an appointment for service as the demand for their services far exceeds what they can accomodate. They need to add more staff. But if you are lucky enough to get an appointment you will be very happy with the service they provide.

Such an incredibly special stay. The property is absolutely beautiful and peaceful with flowers and…read moregreenery EVERYWHERE. It felt so cozy and relaxing from the second we arrived. You wouldn't know you're still technically in town because it feels like you're tucked away!! Every tent was super spacey (we stayed in the Fab+) and there's a heated blanket which made the nights sooo comfortable. The bed was also super comfy! Each tent also has its own little private outside setup with chairs & table on the porch plus lounge chairs and a personal fireplace right outside. Like literally every single tent had its own private fireplace right outside. The staff was incredibly kind and accommodating and even offered extra towels and blankets whenever needed which we really appreciated. The pool and hot tub area were also extremely clean and well kept the entire time. One thing I was pleasantly surprised by was the bathroom situation. Since they're shared bathrooms I expected something more public or hostel style but each one is actually completely private with its own shower and bathroom which made the experience feel way more comfortable. And the location honestly could not be better. You're literally just a 3-4 blocks from downtown Guerneville so you can walk to all the restaurants, bars, thrift shops and little art galleries so easily. We will be back at Surrey Resort every time we're in Guerneville!!

Disappointing Experience -- Great Concept, But Not Worth $300+…read more We stayed at Surrey Resort in Guerneville for one night on Saturday, August 8th. I really like the resort's concept and was looking forward to the glamping experience. Unfortunately, for what we paid--over $300 for one night--the experience fell well short of our expectations. I want to start by giving credit where it's due. The woman at the front desk was very nice and accommodating. We were attending an event from 1-8 PM, and she graciously allowed us to check into our tent early, which we greatly appreciated. Unfortunately, things went downhill from there. When we returned to our tent after the event, we found several spiders inside and had to spend some time getting rid of them. My wife is definitely not a fan of spiders, so that wasn't exactly the relaxing end to our evening we were hoping for. The tents also provided very little privacy from the neighboring guests. We could clearly hear the couple next to us talking until around midnight. Then one of them started snoring so loudly that, at first, we honestly thought there was some kind of wild animal outside our tent. If you need to use the bathroom during the night, bring a flashlight. The walk to the bathroom is very dark, and you'll definitely want one. We finally got some sleep, only to be awakened around 6 AM by a barking dog and several roosters doing what roosters do. We were pretty exhausted at that point. We got dressed and decided to grab a cup of coffee from the main building, only to find that the employee responsible for opening the place and starting the coffee had apparently lost her key and was sitting outside waiting for someone to help her get in. We ended up having to drive to a nearby shop to get coffee and breakfast. When we returned to pack up, we discovered there was only one shower for men and one for women. The women's shower was occupied, so unfortunately only I was able to shower before we left. As we were leaving, we also walked past the dog that had been making all the noise, despite the property's no-dogs policy. I understand that this is a rustic/glamping-style resort, and we weren't expecting a traditional hotel experience. However, when you're paying over $300 for a single night, you expect the overall experience and amenities to justify that price. For us, there were simply too many issues during our one-night stay: spiders in the tent, very little sound privacy, excessive nighttime noise, barking and roosters at 6 AM, limited bathroom and shower facilities, and difficulty accessing the coffee in the morning. We left feeling exhausted rather than refreshed. The friendly front-desk service and the concept itself were positives, but unfortunately they weren't enough to overcome the rest of the experience. At over $300 for one night, we simply don't feel the experience provided good value, and we will not be returning.

Thank you Prickett's for being a part of our annual Thanksgiving / Christmas tradition!…read more Our Moms visit for Thanksgiving, and we buy and decorate our Christmas tree with them. Prickett's offers a lot full of beautiful and fragrant freshly-cut trees including Douglas, Fraser, Noble, and Nordmann in a variety of sizes. I think we got a Douglas Fir this year - it was the most perfect full shape, the prettiest shade of green, and the best smelling! Thanks to the team for re-educating us each year on the different types of trees. While they wrapped the tree, we explored the other holiday goodies (garland, wreaths, ornaments, and more!). And I can't leave Prickett's without a look through their indoor house plants - joy!

Gardening day. Prickets Nursery is bursting with summer…read moreblooms! Spent the day shopping for vibrant garden colors and left with beautiful pots and essentials. Always such great value and cost. Huge thanks to Natalie for her fabulous service--so helpful and friendly! Ready to brighten up the garden!