Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

Real live human answers the t phone! Kim is friendly and helpful…read more I was referred by Dave Nelson, Nelson Pools, whom by the way did an awesome job installing new pool equipment. Anyway that's another review Any I only operate on referrals for big jobs and I am looking forward to having NVHT out soon!

Absolutely fantastic experience working with Sean from NVHT to set up a sauna for our family. Great…read morecommunication and all around experience. His supporting help from Peter who built out the sauna is absolutely crucial. Thank you both!

Great experience for purchase, delivery and Spa Care in-service. Benjamin was excellent for…read moreflexibility in scheduling, teaching and demonstrating spa care. Highly recommend to others

Dustin provided us with all the information we needed when making the important decision of…read morepurchasing our new hot tub. Everything has been done as promised, and we could not be happier with the installation process in our backyard. Today we had Benjamin over our home, for what we the tutorial. He took the time to talk to us about all the aspects of our new hot tub, from how to operate it in detail, while also educating us about the benefits of having a saltwater tub. Ben was very professional, and it's easy to see that he really knows what he's talking about. We can't wait to enjoy our new hot tub along with our children and grandchildren, whom we are lucky to have in our Neighbourhood. Thanks Dustin and Benjamin!

Ryan has been incredible. After suffering through a year of trying to get my pool under control…read morewith another company, Ryan came in and diagnosed and then solved all the problems in short order. My pool is gorgeous now and has stayed that way all year! He is proactive--he is constantly checking equipment for issues and letting me know if there are (or are about to be) problems. He's given us great recommendations on equipment as well whenever we've had issues. He is also always responsive, professional, and super friendly. Highly recommended!

We had product applied to the gap on our pool between edge tile and the concrete slab, Cloverdale…read morepool did no apply enough product in the gap so in many areas, the gap is not sealed and has pulled away from edge. I talked to Cloverdale pool about it and they said my concrete slab is moving and that's why the product failed. They were not responsible and did not want to fix it. I had a concrete expert come because Cloverdale pool requested it. The slab had not moved. Once I got concrete expert opinion, Cloverdale pool said they would fix it. Once they were not busy, they would schedule a date. We have not heard back from them. I paid $1200 for the job. They have not completed the job although they got paid in full. Cloverdale pool participates in unethical business practices. DO NOT DO BUSINESS WITH CLOVERDALE POOL.

When it comes to delivering excellent customer service BenJamin and Daniel are IT!…read moreThey were here yesterday to install our new hot tub cover. They did an excellent job. But more than that! Before they came they checked our file to determine if the hot tub needed more treatment. The ozone system needed to be replaced and they had the equipment. They also went through the other equipment and the filters needed to be replaced. They also cleaned the inner area of the hot tub. We had a tutorial on the chemicals and the frequency of usage to keep the hot tub sparkling. They went above and beyond! It's a pleasure to write this review, Sallie and Tom C.

Benjamin did a great job discussing maintenance of my tub, and I've signed up for the maintenance…read moreprogram, with them. Very informative, thoughtful and pleasant in his interactions. We've been very long-term customers of the store in Santa Rosa and continue to be very pleased with our saltwater tub.

LOOOOVE these guys!!!... and the shop girl! joey keeps our pool immaculate. ryan has all the know…read morehow and best resources. that shop girl aj fixes our parts and cleans our filters. they're an incredible team!! hugely grateful for them!!!!!!

The staff is very knowledgable and they do excellent work. Unfortunately though its near impossible…read moreto get an appointment for service as the demand for their services far exceeds what they can accomodate. They need to add more staff. But if you are lucky enough to get an appointment you will be very happy with the service they provide.

Such an incredibly special stay. The property is absolutely beautiful and peaceful with flowers and…read moregreenery EVERYWHERE. It felt so cozy and relaxing from the second we arrived. You wouldn't know you're still technically in town because it feels like you're tucked away!! Every tent was super spacey (we stayed in the Fab+) and there's a heated blanket which made the nights sooo comfortable. The bed was also super comfy! Each tent also has its own little private outside setup with chairs & table on the porch plus lounge chairs and a personal fireplace right outside. Like literally every single tent had its own private fireplace right outside. The staff was incredibly kind and accommodating and even offered extra towels and blankets whenever needed which we really appreciated. The pool and hot tub area were also extremely clean and well kept the entire time. One thing I was pleasantly surprised by was the bathroom situation. Since they're shared bathrooms I expected something more public or hostel style but each one is actually completely private with its own shower and bathroom which made the experience feel way more comfortable. And the location honestly could not be better. You're literally just a 3-4 blocks from downtown Guerneville so you can walk to all the restaurants, bars, thrift shops and little art galleries so easily. We will be back at Surrey Resort every time we're in Guerneville!!

A diamond in the rough...with some attention to detail, the Surrey could make a comeback to the…read morenow-generation. Atmosphere needs some TLC, starting with a marketing manager who leads from the heart. Summer is here and the weekdays should be at capacity! A beautiful property that needs professional attention. -Light Music to fill the environment instead of the dead space of silence. -Maybe some swag that says SURREY RESORT -A fresh fruit bowl or local muffins in the a.m. -Maybe click on some AMAZON decorations or local photography to give a warmer feel. -Fresh signage!! Emergency sign by the pool is old and other property signs should be professionally made. (You're almost there Surrey! You just have to round third base for the home run). -Non-working jets in the hot tub, over used towels and sheets and lack of space security (gates don't work) and pool-house stay room has no bathroom door or key to secure the room. These are simple fixes to make this all come together. Staff is scarce but very friendly. The pool was the STAR. If everything could sparkle like the pool does, The Surrey would be 5 star glamping spot. Time to earn that RESORT label! Best of luck. We enjoyed our stay, nonetheless, and look forward to the next time.