Nelson Pools is amazing. They built my pool With my vision…read moreand it turned out great. Shawn, the owner is fantastic to work with. I highly recommend this company. You will not regret it.

Having had a great experience with Nelson Pools in the past, I was confident in their ability to…read moredeliver a quality service. However, this time, my experience was quite different. Here's a detailed account of the issues I encountered. * I asked Shawn Nelson (owner) to work with an audio/visual company I hired to install speakers around the pool. Shawn told me his trenching team would save me money by making (a few) trenches for the audio cable. o The trenches were never dug. The audio/visual contractor laid the lines, regardless. During Nelson's electrical hook-up of the pool, several of the audio lines were cut. One large bolt of wire is missing, and the audio company had to add multiple hours of labor to triage the damage. o After multiple calls and failure to show up on more than one occasion, the excavator finally showed up (late) well after the pool was filled with water. * We ordered bullnose tile to go around the pool for safety; my dog got injured on the flagstone they used in the first pool Nelson built for us; a freak accident (but I'd rather be safe for a small upcharge). The bullnose tile is an upgrade of about $1500. o They put down the wrong tile. o I was refunded the money and told Shawn Nelson we would live with it; we did NOT want the edge ground off by hand (an option Shawn offered). o Several weeks later, during another phase of construction, one of the laborers ground down part of the edge (about a 2-foot section). I was home to stop him, but he didn't speak English. The grinding stopped after Shawn Nelson called the work crew. The pool (now filled with water) had sharp rocks and dust piled up on the bottom (that I had to clean). The area that was ground down is obviously thinner and looks out of place. * We ordered deck lighting to be installed in the concrete patio around the pool, which is another upcharge. o They did not put the lighting in. Shawn's excuse was, "oops, we missed that" * When it was time to fill the pool and have the chemicals added and cycled by the pumps, we discovered the electrical system was never installed. Nelson Pools didn't know that the electrical work was not complete. * The pool lights did not work o Their electrician did not wire them to the correct amperage. * I ordered a pool pump-powered vacuum to be included with the pool package. Nelson Pools delivered the wrong one. I did not want an electrical wire from our home to the pool. We have a young child at home. o It took weeks to get the vacuum after multiple unanswered calls and text messages. * Nelson Pools gives their customers a professional pool technician to service the pool for a month; after the 4th week the pool was still green with algae. * Nelson Pools installed a gas-powered firepit next to the pool. I can't use it because a key for the firepit was not ordered, it was on backorder, or for another reason. * Swimming pools have plumbing that leads away from the pool in case of overfilling. The pipe for the drain is shown on the pool schematic leading to the street. o Nelson Pools did not extend that pipe to the street. Instead, they laid the pipe about 20 feet from the pool against my fence and neighbor's yard. I don't know what will happen when we get bad Texas-sized rain. * I have been asking for my HOA's virtual mock-up of the pool. Shawn Nelson did not have access to it; only his son (Trey) works on the computer. His son has a terrible time returning calls or text messages. I still don't have it. Shawn is a nice guy but not well-organized. This pool cost me nearly 100k, and I was a return customer. I expected the same service we had the first time; that did not happen.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Sean and his company were awesome. I came to him told him what I wanted and he was here in a matter…read moreof two days. He brought samples and gave a great price. The whole process was done in three days tops and looks fantastic. He Also has a lot of knowledge when it comes to fixing your pool. Thanks again for a fantastic job looks great and would recommend to everyone who is looking for a replaster or upgrade to your original pool.

I have used many pool services over the last 8 years. I have had a lot of trouble with companies…read morenot doing a good job. I have been using Sean with Rocket City Pools since March 2019. He consistently comes at the same time every week and is extremely reliable. He makes sure my pool has proper chemicals and that the equipment is working correctly. He has helped me numerous times when my pool has a broken part, with fast service. I can truly depend on Sean for help. He is very kind and I feel that I can trust him. I can't speak highly enough about his service. If you are looking pool service, I suggest giving him a call.

I was sold sold by everyone being so nice, the reviews and knowledge they seem to have. The…read moreprocess of building the pool was pretty fast. Was so happy. But when we added the hot tub to the pool they never asked what size we wanted and I never thought about asked. Then going to fast asking question and they reassured me all was good. I do have a beautiful pool. Not long after I got a crack going down the inside, went round and round with them for over a year. They do not stand up to there word it was never fixed it. The did not pack the ground down where dirt was added my sidewalk VERY unleave and have a huge gap around the hot tub. As time has passed more items have happen and should be covered and fixed by them. They will turn on you, give you the run around and not fix the problem. I would not recommend them at all!!!!

New owners are amazing people and very responsive. Love the changes they have made to the business.read more

Jose Flores was amazing in helping us with our new patio. He was a great communicator and made sure…read moreto take care of any issues that may have been brought up during the process. I would recommend anyone looking for a patio to hire them.

I can't say enough good things about the beautiful patio Magnolia Patios built for us! We have…read morereceived so many compliments on it from everyone that sees it--it really has added so much to our home, and provides us with the outdoor living space we were wanting. David and his crew really did an outstanding job--from initial consult, through the design process, to the actual construction--the entire process was a great experience. He even helped with financing! If you are looking for a company to build the patio of your dreams, you can't do better than Magnolia Patios! I am so glad I chose them!

Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.

Five stars isn't enough! I had the pleasure of working with Tom, the owner of Pool Equipment…read moreInstaller of Houston, and I can't recommend him or his company enough. From start to finish, Tom was professional, incredibly patient, and so kind. He took the time to walk me through every piece of equipment and made sure I felt confident using it on my own. He never rushed the process and truly made it stress-free. He absolutely takes pride in his work and genuinely cares about his customers. If you're looking for someone reliable, knowledgeable, and easy to work with this is the company to call!

From the owner: Pool Equipment Installers of Houston is a veteran owned and operated company with more than 15…read moreyears’ experience in pool equipment installation and repair. Our company is licensed and insured. We are certified experts on “Jandy Pool Equipment” and provide warranty service for Jandy pool equipment. Our equipment installation service includes pool equipment upgrades and repair on pool automation, pool filters, pool pumps, pool heaters, pool lighting, plumbing valves, pool electrical and pool plumbing. We provide low-cost service calls and stand behind our work. Tom P.

We just moved to Houston at the start of September. We arrived at our new home and were shocked &…read moredismayed to see our new pool a intense shade of green! I found Dalton on Yelp, he responded quickly & had our pool looking like new within 3 days. He is knowledgeable, polite & helpful. He now services the pool weekly (at an amazing price) and is teaching us how to be pool owners along the way. I recommend him without reservations!

Dalton is exceptional. He came out to diagnose our pool heater issue the same day we called--he…read moreknew exactly what was wrong and quoted a more than reasonable price to fix it. He probably saved us thousands and a few more years on our pool heater. (A local heating and cooling co. that advertises pool heater repair charged us 89.00 and told us he'd have to 'come back and go deeper' we said uh no. Thank goodness for honest, skilled people like Dalton at Mr. Green to clean pool.