A great experience from making the same day appointment online to walking out the door afterwards…read more We were welcomed promptly, put in a clean room, the vet tech, Emily, was the best, and the vet was patient, a good listener, and took her time explaining everything. I highly recommend this staff and location.

Learned my lesson. I will never take our cat to anyone but our own trusted and knowledgeable…read moreveterinarian. Our cat was fine except she seemed to have an ear mite problem. I couldn't get her in to see our regular vet so I made an appointment with Petfolk. What a mistake. They flushed her ears, said she had an infection ~ not an ear mite problem ~ and sent us home with some ear drops. Within an hour or two, she was stumbling, off balance, and falling over. Her equilibrium was shot. Our Petfolk vet appointment was on July 14. Now, on August 13, she is STILL unsteady. Plus, she has been refusing to eat and requires doses of Mirataz. This ordeal has lasted over a month and there is no end in sight ~ despite weekly visits with our own vet. We're very concerned that we may lose our beloved cat. So. Think twice or thrice before entrusting your pet to Petfolk.

Dr. Wayne Mercer is an outstanding veterinarian and my experience with two others in the practice…read moresays they all hold to the same standards. My two dogs are family and their care is critically important to me. That's why I entrust their medical care to this practice.

Dr Mercer , the original, was wonderful when my little Aimee Lee got so sick and passed. He went…read moreout of his way to help me understand exactly what happened and it was so kind of him. Just an overall place to trust with the care of your little one.

I've been a patient at Queen City Animal Hospital for over five years, and I really wanted to give…read morea fair picture of both what's worked and what hasn't, because my experience has changed a lot over time. When we first started coming here, it was fantastic. The staff were attentive, and both my pets and I always felt comfortable walking through the door. Unfortunately, over the past year or so, things have really gone downhill -- it seems to line up with when the practice switched to a new system. The front desk/admin team specifically has become a consistent problem. They rarely seem to know what's going on, and I've been asked basic questions (like whether my pets are on any medication) that should be right there in the chart before we even start talking. On more than one occasion, staff have mis-gendered my pet -- which is a pretty simple thing to double check. Beyond that, I've had to follow up multiple times just to get test results or other updates that should have been communicated proactively. I've also been billed for services that were never actually performed. Wait times have gotten progressively longer with each visit, and the cleanliness of the facility has noticeably declined. More than once, it seems like the team simply forgot I was there -- either waiting for discharge or waiting to be checked out of an exam room. To be clear, the veterinarians themselves are wonderful. They remember my pets, clearly care about their wellbeing, and I have no complaints about the actual medical care. But the surrounding administrative and operational issues have made it hard to trust the practice as a whole, and I don't feel confident continuing to bring my pets here. I'll be looking for a new vet, which is disappointing given how good things used to be.

I took Goose in for his first appointment at Queen City Animal Hospital, and we had such a great…read moreexperience. Hannah was our technician, she was incredibly kind, patient, and thorough. Everyone we interacted with, including the doctor and the receptionist, was professional and welcoming. What really stood out to me was their fear-free approach for my kitty. They're AAHA accredited, let Goose set the pace, and never took him out of the room, which made such a difference in keeping him calm and comfortable. I'm a veterinary technician myself, and it meant a lot to be able to sit down and have a genuine conversation with the doctor without feeling rushed. They listened openly, made thoughtful recommendations, and were truly engaged with both me and Goose throughout the appointment. This is exactly what we were looking for in a vet, and we truly couldn't be happier with the experience. Highly recommend!

I absolutely love this place! I take all three of my monsters/dogs to Dr. Angela and she has little…read morenicknames for them. Believe me when I tell you I have a problem child so when she is notified that I called with an issue she gets me in ASAP. The staff are always friendly and knowledgeable. I just can't say enough nice things about this clinic. My problem child ate a shirt and the doctor and staff hung out with her all day trying to make her throw it up. When I got there they were all sitting on the floor around her petting and trying to comfort her. I don't know about you but that shows such compassion and dedication. Unfortunately my problem child decided to throw it up while in the car on the way home but at least no surgery. If you are looking for a family doctor because let's face it our animals are family then I would definitely check out this clinic.

Let me begin by saying this review has nothing negative about Dr. Sokoloft, nor the other folks…read moreworking there...if the stars were about these people, I would review with ten stars if I could! Dr. Sokoloft is wonderful as is her office staff! This is about the grooming that just opened in June at the back of the clinic...a groomer who is very experienced. First of all, no prices posted anywhere on cost. I did call and was given a guesstimate of 35.00-45.00, which was a tad on the high end for a small dog, bath and shave, no specialty cut but acceptable. However thought I'd try her. When I Went in, I mentioned I'd been told 35.00-45.00 per dog (two shih tzus) and she responded no, that's only for a bath.....the charge for bath and grooming was 50.00-60.00....35.00-45.00 for a BATH, really?.....of course I was stunned and told her since I had the appt. I would go ahead and honor of and get them groomed but this would be a one time thing.. Their groom was hit and miss..sparky had skin showing, two big places, on each side of his neck, hidden by the scarf around his neck, shave was uneven on both dogs with long and short spots. Told her shaved but also not so short skin showed because of sunburn and general discomfort, clean face, feet, nails dremeled, just normal stuff you usually get with a cut....I First mistake with me: If I was quoted a price, she should have honored it for this one time...most groomers would. Second, the ugly bare spots on sparky should have been pointed out. Third, her bad for not realizing this is not Midwood , Southpark or Balantyne.....prices should reflect area.. She will have difficulty building clientele from this area because of her prices and sooner or later the client base that followed her will shrink if for no other reason, too far away or moving away, etc. As for me, I'll go back to my old groomer who does a great job and fixes errors, alerts me if an accident and charged a reasonable price.. .I thought it would be very convenient to get my dogs exam or whatever at the vet, then have them groomed at the same place. Lesson learned!

I had been going to this vet for 8 years, spending between 3-5k a year. On this June 6th, I found…read morean abandoned 4 week old puppy, took her there, she was there all day and when I went to pick her up, I had forgot my wallet. I asked if I could just pay on Monday and was told absolutely not even though this had never happened before. Then Dr. Linfante came out and in front of other patients said how dare I bring him my sick puppy, take time out of his busy day and not pay for services. When I called the card in Monday am, they charged me additional monies because I was paying over the phone. I of course have switched vets, and when I took Toby to his first appointment, he did a lot of blood work and I was told they thought he had Cushing's disease which has just been confirmed. Toby was tested for that about 18 months ago at West Ballaynte and I was told it was negative. I think my dog has had this deadly disease for over 18 months and just warning anyone that goes there, he is not as good as you think.

I never write reviews but this animal hospital treated me so poorly I felt the need to share…read more They are condescending and uncaring. They are only about making money. I accidentally missed my first appointment because one of my kids stayed home sick and it slipped my mind. I called to apologize and reschedule immediately and they insisted on charging me a $75 deposit. This is bad business. I was warned against this particular practice but read the good reviews and moved forward. I'm sure they have good doctors but the administrative staff is unprofessional and bad for business. Any office asking for a non refundable deposit in advance I would stear clear.

I have brought all of my pets here since they opened day one. But now all the doctors have left…read moreand management has changed. It is horrible. They don't run tests that they are suppose to do, and then they don't tell you tell you. The manager kept telling me it would get better and asked me to give them another chance but I have had it. This last time they put my dog under for teeth cleaning and they were suppose to get bloodwork done at the same time. And they didn't do it.... Or they may have "forgotten" to update her chart, they aren't sure so now I can't get more heartworm medicine until we sedate her again. Beyond disappointed with how this place has changed.

I was in at 11:15 for 3 year rabies and nail trim and out the door for 85$! The staff here are…read moregreat and will listen to the owner if you think a test is unnecessary. I have been a customer since they opened and they took sensitive and amazing care of my elderly dog Clancey. Now that I have a new rescue Bella they are consistently providing the same considerate care!

The facility itself is large and well-maintained. The front desk wasn't especially warm, but…read morecheck-in was quick and it was early (8:30am). When I booked the appointment, I made sure to mention that he's an older, asthmatic cat. I would have expected that information to prompt a few more questions -- about his temperament, how he handles, whether sedation might be needed -- so the visit could be planned accordingly. Instead, it seems like this only came up as a problem once we were already there. Two male vet techs took my large, senior, asthmatic cat back for his exam. They were friendly, asked good questions, and seemed genuinely interested in understanding my cat before taking him for vaccines and bloodwork. About 10-15 minutes later, they returned with Dr. Foreman. She walked in without introducing herself or asking who I was, and opened with, "What a grumpy cat." She then told me they'd given the vaccines but couldn't draw blood, clip his nails, or do anything else I'd requested, and suggested sedating him for a follow-up visit. I was caught off guard -- my cat has had blood drawn and nails clipped at previous vets without issue. She explained he was breathing hard and being aggressive, and that she was concerned for her staff's safety and his. That's a reasonable concern on its own. What wasn't reasonable was that she never came to discuss it with me directly or explore alternatives before deciding the appointment was over. I explained that I don't drive and had relied on a friend to bring us in, and that getting a large, older cat into a carrier isn't simple. Her response: "Well, at least he's legal now" -- referring to the state-mandated vaccine. No acknowledgment of the situation, no empathy. When I said the bloodwork was the most important part of the visit given his age, she said, "I could have just done something and then be coming back here to tell you he's dead." I called out how hostile that comment was, and her tone only became more dismissive from there. This was, by a wide margin, the most unprofessional interaction I've had with a veterinarian. I won't be returning, and I'd urge anyone considering this clinic to ask specifically who they'll be seeing and stay clear of Dr. Foreman.

Lady who answered the phone acted as if she was bothered that I called to ask questions about…read moreboarding. If you act like that on a call, why would one want to bring their fur baby for care.

This happened in early February, and it has taken me months to write this review because I was so…read moredevastated by what happened. Losing my cat was incredibly painful, and it took time before I could put this experience into words. First, I'd like to say that the front desk staff was always kind and courteous. Unfortunately, my experience with the veterinary care was the complete opposite. I brought my 6-year-old cat in three times over the course of three weeks for an inflamed toe bean. Each visit resulted in a full exam charge, yet no diagnostic testing was performed beyond scheduling an X-ray, which only confirmed the inflammation and did not identify the underlying cause. The veterinarian was aware that my cat had lost a significant amount of weight, wasn't eating, wasn't drinking, and wasn't playing anymore--yet she did not perform any blood analysis or adjust her care plan to include this. After my third visit, the veterinarian gave my cat a steroid injection and sent her home. At that appointment, the veterinarian asked me to call her on Tuesday with an update, and she said if the inflammation had not improved or had worsened, she would see my cat the following day. When I called on that Tuesday, my cat's condition had worsened significantly. Instead of keeping her promise, I was told the earliest appointment would be the following week. That was incredibly frustrating. I actually posted a review about this experience a week ago, but it was deleted on google. I feel it's important to share what happened. After that call, I immediately took my cat to an emergency animal hospital. With a simple blood test, they diagnosed her with terminal cancer that had manifested in her toe bean--a condition the emergency veterinarian explained, while rare, is known in cats. I was also told she likely had no more than 30 days to live. Our pets are family, and every day matters when they are seriously ill. Looking back, I feel my concerns were dismissed, the warning signs were all ignored, and the proper diagnostics were never pursued. I also found the veterinarian to be dismissive and lacking compassion during an incredibly difficult time. Based on my experience, I cannot recommend this clinic for sick animals, especially cats. I sincerely hope no one else has to endure the heartbreak my cat and I went through.

I cannot recommend this vet enough to anyone in the area. I recently got the privilege to become a…read morecat dad to a lovely tabby. It was my first time being a cat parent, and I was so nervous that I wasn't ready. The care this staff and the doctors provided lifted that stress right off. Each visit they helped me with any questions I had and provided the best care to my cat. I could tell they cared about her, and wanted what was best for her. Despite being a scardey cat, she even started opening up to the staff. If you are a pet owner and you want the best for your pet, I highly recommend Parker vet. They are an amazing group and I am happy I had the opportunity to take my pet to them.