I've been a founding member at Club Pilates Union City and it has been such an amazing experience. I truly appreciate all the classes I've taken with Brittany, Olivia, Stephanie, and Esperanza. This location has such great incredible skilled instructors who genuinely care about proper form and challenging in a safe manner. They're all always encouraging and supportive as you grow stronger in your practice. Also, don't be intimidated by the waitlist. There's times I'm #10 and still able to get into class, It might look long, but spots usually open up as people cancel, and getting into class is always worth it with all of them!! read more

I normally don't leave negative reviews, but I feel people should be aware of my experience with Club Pilates. I contacted the studio in late February to cancel/suspend my membership, yet the charges continued. When I followed up after noticing the continued billing, I sent multiple emails to both the local studio and corporate explaining that I had already attempted cancellation and was disputing the ongoing charges. The most frustrating part has been the lack of accountability and constant back-and-forth between the studio and corporate, with each side redirecting me elsewhere while billing continued month after month. Even if they claim they don't have a record of the original call, they absolutely had written notice for months that there was an active dispute regarding these charges. Despite repeated good-faith efforts on my part to resolve the issue professionally, it still has not been properly addressed. The classes themselves may be great, but customer service and membership cancellation handling have been extremely disappointing. I would strongly recommend getting EVERYTHING in writing immediately if you ever need to cancel or suspend your membership. read more

This is by far my fave studio - the location is newer, more spacious, and very clean with high ceilings which really opens it up. Located in a large plaza - Parking is also very convenient and always available. (++ big win with a Starbucks right around the corner which just makes things so much easier when you're on the go!) I do understand the frustration sometimes on booking and with classes getting canceled. But as an unlimited member I do think it's still worth it - esp. now with the option to have multiple studios which makes booking ahead and finding classes a bit easier. Another main reason why this location is one of my favorites is because of BRITTANY!! Every class with her reminds me that these glutes, cheeks, and inner thighs gotta go to work! She makes a great effort to check in with everyone on how their body is feeling before starting class, fixes you (with permission ofc) to make sure you get the most out of each movement, and switches up the classes so it's not super repetitive. BRITTANY is def. one of the BEST! read more

Id give zero stars if i could. Do not purchase their unlimited package its a scam. They will cancel on you and will always let single paying customers take it before you. Also, they charge you on cancelling but they will freely cancel on you anytime to prioritize single class paying customers. Will never come back and spread the news to anyone and everyone looking to take pilates class. read more

The studio itself is super clean and cozy and they sell the cutest pilates attire. The front desk staff are always so friendly and helpful whether it's in person, over the phone, or via text. The instructors are so AMAZING. They're incredibly knowledgeable, inclusive, friendly, and so much fun. No two classes ever feel the same, which keeps things new and always challenging. I ALWAYS leave feeling like I got an amazing workout. The other people in class are also so fun, funny and it's always a positive vibe all around. Special shoutout to Britney, Esperanza, and Stephanie ... I love you guys! You always make every class worth it. The studio isn't a gym, so classes are on a first come, first sign up basis - but being on the waitlist typically works out. I've never had a problem getting into the classes I want whether it be due to being diligent with sign up times or getting on a waitlist. There's a reason each class has a waitlist and thats because its an incredible workout - I get that its sometimes frustrating to get into a class, but I don't think it's fair to get low ratings because the classes are amazing. read more

I was excited to join and had a great start, but the experience quickly declined. Classes are extremely hard to book because they are always full. If the studio cancels your class, they do not automatically rebook you. If there are no openings left that month, you do not receive a credit. That policy feels unfair, especially when the cancellation is not your fault. On one occasion, I booked a class that showed completely full. When I arrived, there were five open spots. It was confusing and frustrating. I reached out to the manager for help, but the response was not helpful. Overall, this is not the environment I want to be part of, and I will be looking elsewhere. read more

The studio has a lot of potential - and some of the instructors are genuinely excellent. That said, it's becoming increasingly difficult to actually get into classes. The waitlists are long, and classes fill up so quickly that you often have to book a month in advance - which isn't realistic, especially with the limit on how many classes can be reserved at once. Even with an unlimited membership, managing to attend 10-12 classes a month can be a challenge. It feels like the studio has oversold memberships without expanding instructor capacity to match demand. Lately, I've also noticed more classes being permanently dropped from the schedule with no clear replacements. The overall schedule feels very limited - no early morning options, no afternoon ones - leaving members competing for the same few available spots. Another issue is the cancellation policy. Members are penalized for canceling within 12 hours of class time, yet there's no accountability when the studio cancels - sometimes even within an hour of start time. When I raised this concern, I was told that I'd "get my credit back," which isn't really a fair or reasonable response. If members can be charged a fee for late cancellations, it seems only fair that the studio should also take responsibility when it disrupts members' schedules. On top of that, there are no exceptions for illness, which essentially encourages people to attend classes even when unwell - simply to avoid losing credits or paying additional fees. I've seen members show up visibly sick, which isn't good for anyone. I continue to go because Pilates itself has been incredibly beneficial, and that credit goes to the instructors and the workout method - not the studio's management or systems. With a few thoughtful changes to scheduling, fairness, and member policies, this studio could easily become one of the best in the area. read more

Though the classss are great, the scheduling and the cancellation of classes is a nightmare. I initially signed up for a eight class per month membership. I found that signing up for classes was difficult with constant waitlists and constant cancellations. It was very stressful trying to get into classes and I was constantly checking the app scrambling to get into classes once they were cancelled. In addition, once my membership renewed for the next month, it was hard to get into classes for the next two weeks because classes were already filled with waitlists. When I talked to the staff about this problem, their solution was to upgrade to an unlimited membership, which I was not going to do. I don't need more stress. I ended up downgrading to a four sessions per month membership, which still did not improve. Their cancellation rate is high. I only joined for three months for a total of 16 classes and five ended up being canceled during that time, which comes out to a 31% cancellation rate-- not good. I'd be really cautious about joining. Be warned that when you initially sign up there is a 3 month commitment. I really wished it worked out, but I wouldn't recommend this place at all! read more

Beware of their services. They are very engaging and responsive when you sign up for an initial membership or promo, but when it comes to cancellation- it's another story. I attended the intro class at the Union City location - no complaints on the instructor I had Esperanza. I signed up for the 6 month /48 class membership on 12/6/2025 which would expire by 5/5/2026 or whenever I complete my 48 classes. I was charged $229 4/7/26 which they said was outlined as non-refundable. I was ok with that until they informed me I only had until 5/5/2026 to complete my membership I pre-paid for and the additional 8 classes they auto charged me for. I've emailed them since 4/7/26 . I've stopped by the Union City office. I've called and left voicemails. From my 4/7/26 initial email and multiple attempts reaching out, I received responses on with 4/8/26, 4/16/26 and 4/28/26. Their email on 4/28/26 stated I would be refunded the $229. I'm assuming they realized it didn't make sense for them to charge me the $229 and they expected me to finish those classes by 5/5/26 when I still had time for my 6months/48 classes. I have not received a refund or response to my email following up again on 5/12/26. I preferred the San Leandro and Dublin locations with Club Pilates. The Dublin location tried to assist me as well. I would not recommend Union City. I recommend Dublin. I ended up going through my bank which I should have done sooner to save the back and forth. read more

Wish there were negative/ zero stars that can be given, but it won't let me leave a review without a star so going with 1. They have been texting me constantly for the last 1 year to come for a trial class. I finally decided to give it a shot. I get here and the front desk person asks if I have gripping socks which I didn't. She proceeded to try and sell me one ($16-$18) I told her I'm not going buy socks for a trial class. She said well you can't do the class without those so too bad! Wasted my evening for this. I even looked up the schedule and saw that there's a wait list of 7+ people for the classes so not sure if I would have joined anyways. The dry customer service was the nail in the coffin for me. read more

Poor experience, if you actually want to do Pilates go somewhere that values your money and has enough trainers to serve everyone. The manager is rude and the company is money hungry, making everyone pay money but not having classes available most classes having a waitlist of 10+. Even when booking two or three weeks out I still would not be expected into class. They don't have any availability early in am which would make more sense for those who work 9-5. They also don't have many great trainers, I only enjoyed Olivia. Will be charging back with AMEX as they refused to provide refund for classes I could not book due to classes being filled up a month out. read more

Club Pilates - Pilates Near Me - Union City, California

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I was super excited when this club opened by me, but after being a founding member for more than a year, I feel like there's room for improvement. Unfortunately the club doesn't seem to solicit feedback from members or have any place to leave feedback, so I have to post it here. Club Pilates in general is known for the long waitlists and difficulty getting into classes. The club could remediate that by having more classes on the schedule, but unfortunately they have been dropping classes instead. There's no weekday classes before 9 am, and now they've dropped some evening classes as well. Yet, they're somehow able to offer an evening intro class. Doing that just shows lack of care for members and giving us the value that we are paying for. What's the point of trying to add more members, when there's not even enough classes for people? The club also appears to be short staffed. Often times there's no front desk staff, so there's no one to check us in or help us with membership issues or retail purchases when needed. There's also not enough instructors. If an instructor cannot make it, class often gets cancelled instead of having a replacement instructor. It also seems like just when I have found an instructor whose classes I really enjoy -- poof they're gone. I do like Pilates, and I feel like this place has been a great intro. However, I just don't feel like the management cares too much about its clients. They don't care to give a good experience to clients by having a good number or variety of classes. They could also try to hire more instructors, especially those with a lot of experience and who can give a good workout to students. Anyways, I'll end off on a positive note. I do think the studio is clean and beautiful. I also really enjoy Stone and Brittany's classes. Overall though, there's multiple new Pilates studios opening up, and I would like to see this place step up their game. read more

I've been consistently attending classes for4 months and my body feels stronger and aligned. Brittany and Stephanie have been my favorites because their classes challenge me most. read more

This 5 Star Review is for Pilates instructor, STONE. Thank you for a warm and thorough introduction to Pilates! Your presence is calm, authoritative and professional. Regarding studio management, it felt very corporate and quota-ish. The minute class was over the marketing speech was being delivered. Sales at its best! As a working single mom, I can't commit to the Club Pilates price point when classes are booked for weeks. And then being told to plan on attending if I'm waitlisted but no guarantees that you'll get it. On the chance you do get added last minute and you can't arrange your schedule, you get hit with the cancellation fee?!?! For all of these reasons, I won't be signing up with Club Pilates. read more

I joined early and was it a bit frustrating in the beginning? Yes. It was. So I see all these low rated reviews and I totally empathize because it was a rough start. But as with grand openings, sometimes growing pains ensue. It definitely was a challenge in the beginning to book classes because there was more demand than classes/instructors. It took a good conversation with Celeste, the studio manager. She took the time, despite all the customer service questions and complaints she was fielding, to have a conversation with me. She didn't rush through anything. She heard out my frustrations and she answered every single one of my questions. She promised it would get better and it totally has. Classes can be booked, but the standby lists works 90% of the time. There are cancellations and no-shows at times, and you get into classes. I'm glad I stuck through it. it's been 5 months of consistently going to Pilates. The instructors are great. They have different styles but all do a great job of guiding you through the movements. There seemed to be a shortage of instructors in the beginning but they were great with temps filling in from other studios while they get ramped up. The only regret I have is that these temporary instructors will eventually leave us! Amy has been great! The front desk ladies are always friendly and make you feel like part of the community every time you enter the studio. I'm glad I stuck it through! read more

It was a great time! I truly loved how welcoming and supportive the staff were, and my coach was amazing very encouraging and attentive. They made the whole experience enjoyable and comfortable from start to finish. I'll definitely be coming back and highly recommend this place! Unfortunately it not for me read more

Britney is an amazing instructor!! She explains things throughly and is tough. She always played tne best music to motivate me! read more

Club Pilates - Britney is an amazing instructor - Pilates Near Me - Union City, California

The best amazing instructor at club Pilates in Union city is BRITTANY !! She is very personable.. calls everyone by there name .. makes the effort to know names .. very energetic and I feel like after attending her class .. I've really actually had a fantastic work out .. she's the best !! Give Her a raise read more

I started early with this location but ended up canceling my membership due to schedule changes and never being able to get into a class since they were always FULL. After I cancelled my membership, the billing department charged me for 2 months worth of my membership without my authorization. This was in FEBRUARY. It's currently about to be July and they have ignored all my emails and calls for my money back. Extremely unprofessional. Don't waste your time or money here. read more

Britney's classes are great! Waitlists can be pretty long so plan ahead book in advance.

This is my favorite studio to work out at. The instructors are super friendly and pay close attention to each individual. Help you push you to that next level and flexibility you want to achieve. Some of my favorites are Esperanza and Brittney. read more

I love this location; studio is big and instructors are very knowledgeable. I am a member of this club since their grand opening. They started with level 1 and 1.5 but they have more classes offering in level 2 which is AMAZING!! read more

Brittany is an AMAZING instructor. Her 1.5 Pilates Reformer and 1.5 Cardio Pilates are excellent classes that push you in a really good way. read more

Brittany is a fantastic instructor at Club Pilates! She's knowledgeable, encouraging, and always makes class enjoyable while still giving us a great workout. She explains everything clearly and pays attention to everyone's form. I always leave her classes feeling stronger and energized. Highly recommend! read more

Stephanie is an amazing Pilates instructor at Club Pilates Union City! I joined CP UC a year ago and Stephanie quickly became one of my favorite instructors. Her unique style of teaching integrates yoga breath work and postures in addition to the traditional reformer Pilates class. Her classes are well-sequenced and challenging, reflective of her expertise, thoroughness, and dedication as Pilates instructor. With her calm voice and relaxed demeanor, Stephanie guides you through each Pilates move and transition safely and effectively, leaving you with a sense of accomplishment afterwards. I always look forward to attending her classes! read more

As someone who is always trying to stay active and sane with a busy schedule, the opening of this studio has been such a win. Having a Pilates studio in the area bridges a gap that's been missing in the local fitness scene for a long time. I've been a member since they opened and the front desk staff always makes me feel welcome and excited. Everyone is friendly, helpful, and actually seems to enjoy being there, which sets a great tone right away. The general manager Celeste is hands down the best - she's super approachable, clearly cares about the members, and keeps the place running smoothly. The studio did go through a learning curve since opening, but it's been smooth sailing since then. The instructors are all incredibly knowledgeable and supportive. They do a great job of making sure everyone is using proper form and offer adjustments when needed. No two classes feel exactly the same, which keeps it interesting and challenging in the best way. Shoutout to my favorite instructors Brittany (for a spicy class!) Stephanie and Esperanza! Their classes do get booked fast so you have to book well ahead of time but it's totally worth it. If you're looking for a place to build strength, improve flexibility, and actually look forward to working out, I can't recommend this location enough! read more

I joined club Pilates when it first opened up last year. I absolutely love the workout. Instructors are very knowledgeable and helpful. The studio did go through its fair share of "growing pains" but that didn't stop me from coming back. Highly recommend. read more

My several contacts with the club were very poor. 1. Visit several times, no body in the club and the door were lock (noon time and late afternoon). 2. People answer the phone did not know about their office process, and want me to find answer by using their E-mail address (instead of finding answers) or go to the office. 3. Club cancelled my introduction class, few house before the class, without any reason explained, just want me to book another day for the class. 4. Manager does not reply E-mail. I have to followup. And the answer I got does not make sense. For a fee of of few hundred dollars a month, plus one time activation fee; and with the fact that it seems all classes were booked (the club encourage member to do booking way in advance and cancel later if member can't make it), I really think the service should be better! read more

I understand that this studio may have had a rough start when they opened, but I just joined within the last few months so it hasn't been my experience. The studio is welcoming and spotless, the desk staff are supportive (and not pushy!) and the instructors are well informed and always offer gentle corrections. My experience here has left me feeling stronger, more aligned and not afraid of asking questions/clarification! read more

Very first bad impression- they say get a free class what's really nothing but waste of your time. They say to find appropriate level class you need to drop in for $39 a session or get membership. Dont waste your time here if you want to be healthy. read more

They have crazy charges but they cancel a class you just get an "I'm sorry" email. I was disappointed when they canceled all the classes I booked but did not reach out to me once to let me know. No phone calls, emails, anything. I joined ClassPass and honestly have had a much better experience. read more

Great classes. Esperanza explains all the moves clearly so as to not get hurt. Always feels great after leaving the class. Highly recommend this studio. Great staff up front and excellent instructors. read more

Unfortunately, I had a disappointing experience at this Pilates studio. Booking classes here is already a challenge, but what really left a bad impression was the strict 5-minute grace period. I arrived just 6 minutes late to my class--only to be turned away at the front desk by a staff member who was on her phone and unwilling to help. Despite the class not being full and the session still in warm-up, I was told there was nothing that could be done and to "try emailing," though she made it clear I likely wouldn't receive a refund or credit. I understand studios need to have policies, but the lack of flexibility or customer service was disappointing. After this experience, I can understand the low ratings--and I won't be returning to this location. read more

I took a few classes ...they were great to start Instructors were great but Out of the three months of an 8 class per month membership I think I only went to 5 classes cause everything is always full. I work so I can't go to the classes around noon I even extended the search to other locations and still everything was booked. Wish they would have capped how many people could join cause I just wasted my money. If you work or are usually off around 3-5 pm I wouldn't bother...you're gonna have to schedule weeks in advance for one class... :/ read more

This review isn't for the club, but for an instructor who works out of the Union City club. Stone was substituting at my local club and she was fantastic. She was good at focusing us on breathing and positioning, not just calling out movements. Her voice carries so I could hear her across the room and she had us doing challenge positions, leaving my muscles shaking.I think I'll switch clubs for the days I can attend her class in Union City. read more

Been going to Club Pilates for 3 months and I feel stronger, more flexible, and I can't believe I can do a 4 min plank now! Brittney is hands down the best! She's very welcoming and gives clear instructions on the exercises. She's very friendly and makes you feel comfortable. Esperanza and Stephanie are also amazing instructors! It's also a very clean and cute studio. read more

DO NOT SIGN UP! Their business model is to take as much memberships as possible start with $183/mon for 8 classes 50 minutes class in a group verbal instruction. Contract 3 mons. But no instructor to teach. So the classes are always full. I have to be on the wait list and I only can book within that month. I was lucky enough to get one book for September. It's not worth it! They fool me once, same on them! *Breanna *Shirley W *Marsha H *Sarika S. *Dayan T. I totally feel you! read more

I totally agree with everyone saying it is difficult to book classes. I'm a little bit more forgiving as I understand that they just opened, and it is a very popular location here in Union City. I did initially purchase 8 times a month package, as I only wanted to commit to 2 times a week. The first month, I was on the waitlist for the 9am class probably 90 percent of the time. But since I lived close by, I still showed up to class and waited to see if there were available reformers and I was able to get into all the classes I signed up for. I speak to the front desk people to get more info as to which classes are more popular than others. One mentioned that Mondays (beginning of the week) tend to be more pack. Best to sign up for midweek classes, and still show up if you are on the waitlist and cross your fingers someone doesn't show up or is late. Because it does happen often. I did take LEAH's class for the first time yesterday. She is a traveling instructor so she will not be at this location for long. This was the first 1.5 class that I took there where I actually got sore the next day. If you feel your class is not challenging, just let your instructor know and they will make adjustments for you. I enjoyed my experience and just called them to change my plan to unlimited classes. Please give them a chance, I want to support new business in the area, because we REALLY needed a Pilates studio in our area, and I really want them to thrive! Hope Club Pilates corporate works their kinks and can help accommodate these customers concerns. We all just want that Pilates Body...lol read more

The rating says it all. I joined thanks to my health care plan. I was there for a month. The classes are full a month ahead of time! Never had an issue as I was always on time. I ultimately joined the Dublin club Pilates since they have more openings. I chose Dublin although it's further from my house since the atmosphere seemed better. And the instructor felt more knowledgeable at Dublin read more

Although I had some issues with booking early on and some billing concerns, I will say they have always done everything possible to help me along the way and make things right. I can tell they care about their members and providing great service both in the classroom and at the front desk too. I would recommend speaking to someone here before writing a bad review, I believe they are fair and want to help the best they can. I could've fallen on that boat but instead I reached out and was offered a fair solution to my issue. Thanks to Celeste for her awesome customer service. I've enjoyed my classes here thus far. I haven't had issues booking classes when done at least a week In advance. As a mom with a full time job, I haven't had any issues with finding classes the times that work for me too. read more