Moving in South Florida always feels chaotic between scheduling, parking, elevators, fragile stuff, and hoping the movers actually care. Clutter Storage was the first company that made everything feel easy. William, Bryan, and Nelson gave genuinely 10/10 service. Communication was great before arrival, they handled everything carefully, moved fast, and I didn't have to micromanage anything. I was literally getting work done while they packed and moved my entire apartment. Biggest bonus honestly: I didn't even have to figure out parking for the truck. If you've moved in South Florida, you know how annoying that alone can be. They already had everything handled. This was my third move here and Clutter Storage is officially my go to from now on. Great prices, authentic energy, and people that actually care about doing things right. Huge thank you to William, Bryan, and Nelson for making the whole experience smooth. read more

Amazing company! Saved me so much time. I have nothing but great things to say about Willian, Luis & Octavio. They were so efficient, respectful and kind making this last minute move an easy transition. They bring the truck, all the packing supplies, they load everything into the truck and everything into your storage. You choose the size that fits you needs. I found it to be great value. I appreciate all of you efforts. Willian & Luis really went above & beyond. Please keep in mind it isn't a traditional storage unit you will not have access to your unit or your things until they deliver it back to you. Overall it was amazing!!!! Would totally use & recommend read more

Adrian and William were prompt and quick. No issue, arrived on time and packed everything very quickly.

The absolute most incompetent scammy company around. Top to bottom. Couldn't properly fill out a COI so they charged $100 because the appointment had to be moved a few days out. They finally show up 5 days later, today at 11:20AM, cannot figure out access to the unit so they cancel and leave. Charged another $200. Keep in mind this building deals with companies requiring access daily with 0 issue. Absolutely incompetent. Will be reporting to Amex and making sure this experience is known across various platforms. read more

THINK TWICE BEFORE YOU USE THIS COMPANY, THEY MISREPRESENT THEMSELVES. In 2021, I placed into storage, with Clutter, furniture from my apt, which included a Restoration Hardware white velvet sofa retail price $7995. Additional, also a Restoration Hardware white velvet sculptural day bed,retailing at $3400. They were in perfect condition before going into storage. I know this, as my apt was photographed to go on the market as I moving. There are clear pictures from 2021 online with these items clearly visible in mint condition. On retrieving them from storage Feb 2024 , they have been desecrated with water damage, mold and severe yellowing and damage to my pieces. I contacted clutter and filed a claim. The first time they refused the claim stating the items went into storage damaged. They had not been, and said I had photos to prove it. They offered me some very weird and inappropriate deal, where if my items weighed 250 lbs, so they would give me a dollar for every pound. I stated , "this is like me taking you to the drs and putting you on a scale and saying "As you weight 180lb I will pay $180 towards your health insurrance." This is beyond mitigating on their responsibilities as a company in every way. They then asked me to send photos of my items, which I did. I sent various images from two period in time, 2017 and 2021. They came back and said they had looked at the meta data and it did not align time frame wise for them . Who does that???? So my email response is to send them a link to the 2021,listing on a reputable property website, which clearly shows both sofa and day bed in perfect condition. For me, this also puts into play the fact they are grossly misrepresenting their services of their company, as if my items clearly have water damage and mold, then their warehouse cannot be climate controlled as they state, and they are being fraudulent to all consumers in regard to the operations and services. This is procuring my money under false pretenses, which at $480 per month for several years, can be considered clear fraud. Clutter , do the right thing and act responsibly toward your clients. Cover the cost of my items as you should do and not procure money under false pretenses. read more

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I made an appointment in Miami, tried to see the dates to take things out of the storage to reschedule it, and automatically lost my old appointment. Now, I have my things inside the storage unit, and I cannot get them out in an emergency. They want me to wait for an appointment when I only want to retrieve my things urgently. They only let their movers get my whole house out of the storage facility, and don't give me any type of solutions on how I can get things out if they are not available Customer support never gives any solutions and the claims are declined. I'm going out of the country and can't even get my bag out of storage. read more

Clutter cancelled on me the day before my appointment, which was scheduled to move everything out of my kitchen so that it could be renovated. I got a text message on a Sunday morning. I had jumped through plenty of hoops with Clutter in giving them the details of what I had to store so that they could, according to them, get the right number of boxes and people scheduled. I spent over an hour with customer service on those items. I also had to schedule with my building and get a certificate of insurance and all of that. I could only speak to a customer service agent overseas who has no idea what is going on. At this point it is far too late for me to go with any of the other companies I had been looking at. I honestly do not know what I am going to do. They acted as if this were an "oopsie" and a "minor inconvenience." But I am leaving the country and have a massive renovation scheduled while I am gone, and just don't know how I am supposed to get the things in my condo packed and stored in 24 hours, especially when I find this out on a Sunday when everything is closed. read more

UPDATE: In response to Clutter below, they offered me $25 refund, my court filing is for $2,904 in damages based on their pure negligence. Clutter continuing to pretend they're not a bunch of fraudulent clowns Absolute worst experience I've ever had with a moving company. The pure negligence and bait and switch tactics pulled off by "customer service" morons like Kendall and others at this company is mind blowing. Clutter falsely advertises that they allow storage pickup on their website, when in fact they don't (in Miami), but they won't tell you this until your property is already hijacked and in their posession. Then they price gouge you in order for you to even get your property back. Terrible movers who took 8 hours to move a 2 bedroom, just to drive up the hourly wage. Front to back the worst experience I've had with any company. I have a pending court case which I'm suing them, stay far away. read more

DO NOT USE THEM. worst storage company. Scammers moved my delivery appointment due to some operational issue like they are running some airline operations. booked my appointment one week in advanced and cannot find a delivery driver even 5 days out. Worst customer serivce . What kind of storage company has operational issue and cannot find a delivery slot for a customer in need of their items. Shitty company with low morals and customer service. read more

Refer my previous review. The business manager from clutter provides identical responses to the issues from customers which are all identical. That the business holds your items ransom and deceives you when you contract with them. He says the antitrust team will respond...they never did in my case. Business is a fraud. read more