I had great customer service and a quality repair with Caliber Collision. I did not know anything…read moreabout their reputation, my insurance company had recommended them for the estimate. Anytime we spoke they were always professional and informative. The repair was quick and flawless. Thank you so much! SusanB

Unfortunately I backed into an Amazon van 1/28. We set up an appointment with Caliber in Staunton…read more We dropped the car off and bc of the snow we had, it appeared we had a long wait of 3-4 weeks. HOWEVER, even though parts had to be ordered, etc along with "waiting in line", we had it back within 2 weeks! Cindy Cochran works in the front. She did a wonderful job of calling us twice a week to keep us updated. She is very personable and professional. Thank you CINDY!! The job on the backend of my CRV 2021 was AMAZING. Perfect paint match. Bumper replacement wonderful. They washed and waxed my car. It's beautiful. Thank you Caliber Collision for your fine work! Our son had 3 accidents with his 2020 Honda Civic SI. NO fault of his own. Three times he took it in to Caliber. After seeing each repair, we wouldn't think there had been an accident! They were GREAT! Thanks again!!!!

Great dealership with southern hospitality and charm. Was a breath of fresh air compared to…read moredealing with barely English speaking liberal punks up around DC. Wherever you stand, you'll be treated with respect and fairness. My salesperson Michael Bost was able to pull off a 24 hour trade in sale and deliver the vehicle to me all under the nose of my wife. Mike even made props to make things look like some sort of "investigation" when he showed up to meet her. Stellar. Six stars if I could. Lowball previous reviews on here are baseless crap - probably just entitled brats that don't want to accept any blame on their end only telling their side of the story. Ignore those trash reviews. Thanks! Mike of chesterfield. 8046304393

My mother's relatively new Buick under extended warranty from GMC was towed here when it was having…read moreissues starting. The warranty company requires it go to a licensed GMC/Buick dealer and this is closer than towing to Roanoke so, this was the place. My mom didn't read any reviews (of which there are loads of bad ones and BBB complaints against this dealership/service department). My mother was assured this should be under warranty and within a day they told her it was a bad fuel injector after they ran tests/diagnostics. She was at my house visiting during this phone call and asked if they should replace the other two as well. Her service tech said no, warranty wouldn't cover it usually and only one was bad. So, done. Warranty agreed to pay for this. A few days later (after weekend) - she gets a call with "bad news" from them. They test drove it and it was still having issues... so they were going to tear it back down and ensure they didn't "do something wrong". No mention of costs, labor charges, etc. They call back and tell her a second fuel injector has now failed and would need to be replaced. They would contact warranty company. Ok. Now, the warranty company does agree not only to replace another injector, but also the third one too. Just in case. Counter to the initial information my mom was given. Seems they didn't ask the warranty company up front who very well may have agreed to replace them to save duplicate labor costs - which is exactly where we ended up. They also never gave her a quote for the cost before doing any of this, bc they planned to fleece the warranty company. So, my mom didn't get the luxury of saying, no before they had her car taken fully apart and told her she owed $1300 in labor. That came AFTER that had already happened. So the sequence was out of order here. Here is the main problem: their position is that this was a completely new issue and that this fuel injector failed ONLY when they tore it back down. Not that it was also bad when they initially only replaced the one the first time and billed her warranty for $1600 in labor. Sounds fishy to me considering when they tested it after the fix, it didn't work. So they did not in fact, fix the issue and they are in fact, at fault for missing it. The math ain't mathing. So, they planned to make labor fees off the warranty company for replacing a fuel injector - then charged my mom FOR THE EXACT SAME THING AGAIN, saying this was a new issue and it wasn't bad when they first tested it. She never started the car, sat in it, or drove it after dropping it off there to be worked on. How can any reasonable person believe, that this second fuel injector just happened to go wrong at the exact moment the replaced the first one and was perfectly fine and my mom needs to pay them another $1600 in labor, not that they missed it? Additionally, wouldn't any reputable service department at least consider that and not charge her FULL price for something that is most likely their mistake? Yeah, not this place. They were rude and dismissive to her when she became upset over this. I called and had a more nuanced conversation with Ben where he admitted "probably" the fuel injector was already broken but since it didn't "throw a code" they didn't know for sure, but yes, it was likely but wasn't their fault. My mom spoke to the service manager, Cliff, who appeared dismissive on the phone and essentially told her unless she paid it she'd never get her car back and refused to do anything about reducing the labor charges. I have to say - I am extremely unimpressed and my mom, who doesn't make a ton of money, is really upset about these charges. They are saying this is a warranty issue and blaming the company - I see it more as them trying to bulk up their fees by double-charging for an issue they failed to find on the first go-round and should've eaten. No reasonable person would think they didn't miss this issue - at the very least they should've taken half the cost off and not charged my mother $1600 for labor and also the warranty company for replacing the exact same part (fuel injectors) on her car within days when she never even picked it up and drove it off the lot the first time. The warranty company denied a double-charge, just like medical insurance does when a doctor double-bills you. Shameful. I wouldn't bring a vehicle here if I had any other option on Earth. There is a real lack of integrity here and it's plainly obvious.