Imagine Audio installed our complete Control 4 smart system into our new home in 2023. Yesterday,…read moreApril 11, our big screen TV stopped working, and it just showed a blue screen. I tried everything to reboot it with no success. Out of solutions, I sent a text out to Ringo at Imagine Audio Video at 5pm on a Friday night. Ringo had installed our system two years prior. I explained the issue and asking if he had any ideas for solutions. 5 minutes later he called me and walked me through how to reboot the Apple TV system. He stayed on the phone with me until everything was complete, and the system was working again. Amazing customer service! Ringo saved the day. I can't thank him enough! This is the kind of customer service you want when choosing an audio system. Carl Leroux

Service is great, very professional and friendly. We have been using their service at home for many…read moreyears now. Ringo is the tech specialist that has serviced us many times and is extremely knowledgeable and skilled, designed and created our TV home theater system and still helps occasionally with maintenance and upgrades when needed.

Waited over an hour and a half at this location to return our equipment. We were told we would get…read morean email showing the equipment was returned & it never happened. Called the location 2 times on different days and left my phone number for them to call me back they never did. Unless you want to waste your day, do not go to the store. Very unhappy employees.

Cox has a billing bug that will continue to send you charges even after you end your subscription…read moreand return your cable box. A friend I know apparently reached out to them about this multiple times to the point where he just told his bank to stop the billing. Cox then used a debt collector to kill his credit score. Similar thing happened to me. Do not use them.

Avoid at All Costs - Incompetent, Dangerous, and a Complete Ripoff…read more If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we've ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took three months to finish what should have been a simple job, and still failed to deliver anything remotely acceptable. The "work" (if you can even call it that) was a disaster from start to finish: Unbelievable Incompetence - It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution. Major Safety Hazard - Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire. Shocking Lack of Professionalism - Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn't even follow the agreed-upon plan. Total Waste of Time & Money - After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000. This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. ---------------- Clarification on the response below. There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements. My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you. As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level. A refund and "We're terribly sorry" is indeed the only right answer here. ---------------- Update as of 2/24/2025: No surprise here - Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control. This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them with your money.

I had Oasis come out on June 20 to provide an estimate for converting my living room into a media…read moreroom. A representative spent over an hour with me and my wife, discussing options and promising a proposal shortly thereafter. What followed was a frustrating and disappointing experience. I had to send four separate follow-up requests -- including one to their general sales email -- just to receive the estimate, which finally arrived 20 days later. And the proposal? For a single 98" Sony TV, a soundbar, and a few accessories, the quote came in at over $15,000, with a "discount" of four cents. Yes, $0.04. No full surround sound, no advanced system, no customization -- just inflated parts, padded labor, and insulting communication. This experience made it clear that Oasis either didn't want my business or had no intention of delivering value or professionalism. I expected expert guidance and a fair bid. What I got was silence, delays, and a tone-deaf proposal that felt more like a brush-off than an offer. Needless to say, I'll be taking my project elsewhere. I recommend others proceed with caution.

I called Paul many times about putting the Dish Traveler on our new RV-He was so patient each time…read more We finally had Miguel at Paul's Quartszite location do the actual install. We had a brand new Magnitude XG32 and wanted to drive it a bit to get used to it. He did an excellent job. Ended up the following week driving down to Paul's location in Phoenix for some troubleshooting. The front TV would not hang onto to the Dish stations. He discovered there was a bad HDMI lead on the transfer box installed by THOR. He was able to reroute the cable and all works perfect. Excellent service and would highly recommend Paul and his staff.

Mike B. is helping us today. My husband came in the other day and he wasn't here so he left and…read morecame back today just to work with Mike. They have a bond, Mike knows what he is talking about and provides great service

Please... Do NOT use this 3rd party store. If anything goes…read morewrong they will NOT help you. They are indifferent and act like you are a nuisance. The sale went great.. of course but if something breaks.. beware they are NOT going to help you

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

I have been sick of Cox expensive TV for so long and finally did it! I bought a $20 digital…read moreantenna and a Tablo (streaming & DVR device)from Amazon, $165. I hooked it up to a 4gb hard drive I was not using and "Poof", no more $100 per month TV bills and I now had a 4gb DVR which is good for thousands of hours of recorded shows. All the channels came in perfect except 12 NBC. I moved the digital antenna all over but no luck. So I did some research on TV antennas and came across Free HDTV AZ, and the owner TJ. He had a $50 off coupon on his website so for $250, TJ stopped by, provided and installed the antenna with pole mount, and professionally ran the cable down my wall and into my house and hooked it into the back of my Tablo! Boom, now I got all the channels including channel 12. So, $415 later (approx 4 month Cox TV bill) I have free TV! If you are a DIY person you can get an outdoor antenna and mount it yourself and save $100. If you are not a DIY then call TJ @ 480-206-2407. He also will install your Tablo for an extra $50 and your Roku $25 if you need him to. Now a word about Tablo. It is a streaming and DVR for your over the air free tv all in 1 little box. It is compatible with any streaming device like a Roku or Fire Stick, etc. With a Tablo you can stream the free TV to any TV in your house that has a Roku like device. You just download the app on your streaming device and you are in business. You can get the recorded programs at any TV too. Also you control the Tablo from an app on your phone if you want to. The cheaper Tablo I bought has two tuners. This is the 1 I bought. Be aware that having 2 tuners means you can record 2 show at the same time only. If you have 4 people in your home you might want to consider the upgraded one with 4 tuners. The quality of the TV picture and the recorded shows are HD. Truly amazing. When you call TJ, tell him Ron sent you. Now if there was a good alternative to Cox on internet ...........

I put up with pixelized over the air broadcast for over a year using an amplified indoor antenna…read more Finally decided to go with an outdoor HD roof-mounted antenna. Mario was on time, very professional, did a FANTASTIC job on the installation, and I am 100% satisfied with the install and performance of the antenna. Even my wife (who is very much OCD) is glad we went with the roof mounted antenna. The reception is way better than I hoped for, and we get nearly twice as many broadcast channels as we did with the amplified indoor antenna. We ran the antenna cable to our HD HomeRun DVR box which uses our router to send the broadcast station signals to our iPhones, iPads, Windows PCs, and 5 TVs using Amazon Fire Sticks. My only regret is that I wish I wouldn't have waited so long to do this. Thanks Mario!! I couldn't be happier.

5-Star Review for Connected Home Solutions…read more Connected Home Solutions is the definition of a one-stop shop. From audio/visual and low voltage to electrical, plumbing, and even window treatments--they truly do everything (literally everything but the kitchen sink!). The team is knowledgeable, professional, and solution-oriented. Whether it's wiring a smart home, installing custom shades, or troubleshooting AV systems, they handle it all with precision and care. It's rare to find a company that can seamlessly cover this many disciplines under one roof, but they make it look easy. If you're looking to simplify your life and work with one trusted partner for multiple trades, look no further. Connected Home Solutions is the real deal.

Brandon and his team did a fantastic job. Great communication and did a beautiful job installing…read moreall the electrical Great follow up and follow through and completed the job quickly and proficiently. I would use them again and highly recommend this company! Brandon is excellent at what he does!