Moving sucks ass but Derek at Cox really made it seamlessl! We're hopeful all our new stuff…read moreoperates well!

I had actually been putting off dealing with this but I'm so relieved with how easy and positive…read morethe experience was. Aaron was fantastic, he helped me get the best product at the best price for my needs and I'm pleasantly surprised by the quality of service.

I went in due to a high bill and didn't realize I was able to save a huge amount of savings once we…read moredid an account review. Thank you for your time and assistance on the matter

If I could 0 stars I would!!!!! Cox has gave me the run around for four weeks now, first week the…read moreguy comes out saying the pole he needs to access is in my neighbors yard (bullshit) the installer was lazy af and said I need to reschedule so I reschedule with a guy on the phone from cox giving his life story and didn't even set my god damn appt for the following week no appointment showed on my app so I call I was right no appointment when the guy had said yes he's got it under control then the appointment day comes no call to come out and install fucking ridiculous third time for my appointment which was today September 3rd 2025 they come out and said oh no we need you to get a bucket truck out here I said I TOLD YOU GUYS OVER THE PHONE YOU NEED A BUCKET TRUCK NO ONE LISTENS TO THEIR CUSTOMERS HERE!!!!! ZERO SERVICE=ZERO STARS IF ANYONE FROM COX SEES THIS MAKE IT RIGHT I WAS FIRST MONTH FREE FOR THE BULLSHIT YOU CAUSED MY ELDERLY FAMILY DOESN'T HAVE WIFI BC OF COX! THANKS FOR NOTHING!!!!

Poor customer service, no one greets you, there's a crowd sitting and standing at the door, when…read moreyou ask a question they just say did you sign in on the tablet.. Kabrina is definitely holding the team together. She smiles, acknowledges you, and fixes the situation.

Worst customer service ever. Too bad the store has to get the bad review. Promo plan expired…read more Now want to charge over $30 more per month.

Not only have I purchase 3 card from cox Motorsports, but any services I need I bring here. Michael…read moreis honest and reliable, trustworthy, and does an amazing job! I have recommended all my friends and family to this shop also! Highly recommend!

They repaired my daughters SUV as well as they could. Kudos to them! No one else could do it.read more

I tried to get a hold of the Cox Store for over a week. Option number 2 will give you a chance to…read moreleave a message and a number for a returned call. They won't return your call and I am not even sure if anyone at the store even knows they are getting messages. Heehee. I needed to upgrade my 7 year old modem for internet and my landline. So today I headed to the store right when they opened at 10am. There was already a line out the door down the sidewalk. I wanted to faint! Haha I was in line and a gentleman asked me what I needed and kept each of us in line educated and entertained while we waited. They were actually very fast and friendly! It wasn't a bad experience at all. 5 people in front of me and I was there maybe 5 minutes. I took the modem home and it lit up but wasn't working. On the phone they couldn't get it to respond. I went back to the store and exchanged it. Even a longer line and I still was there no more than 5 minutes. I had the same issue with the modem not working so I called Cox and they scheduled a tech to come out the first thing the following morning. He told me the particular phone/Internet modem they gave me has to be turned on at the house first and then added to the account so you will always have to have a tech come out for this particular phone/home modem. He came and left in a jiffy. It was cool he also installed a new phone cable for me that wasn't broke at the tip, was longer, and had a neutral color so it blended in with our office better and was way more functional. It was kind of annoying no one knew about the modem set up in advance at the store or on the phone with tech support, but it was resolved fast. Even the guy who kept us informed in line who was a installer as well didn't even know about the set up. Equipment turns over fast I suppose in the digital world so by the time word gets out something new will be replacing it. No issues at the store at all. I am so glad they are working smart to get people in and out as fast as they do.

1 star is one too many.All their employees Gaslight you and tell you all this great stuff till you…read moreget the BILL!I have spent the last 6 weeks trying to straighten out all the erroneous charges and service fees.They will not send confirmations by email of the discussions and agreed upon NEW charges.Its all just BS and stalling techniques and then they continue to bill you even when you Cancel services!I wouldn't wish dealing with this corporation to my worst enemy!

I looked this guy up on Yelp, and he good reviews, so I thought I'd give him a try. I usually have…read moreall my stuff ready to go mid February so I called him and talked for a bit and felt comfortable with this guy doing my taxes. I was told 2 weeks ( Lmao.. watch the Money Pit w/ Tom Hanks). Well March came and went, April, May and now it's June 22, 2021. Nearly 3-1/2 months later, I have YET to get my taxes. Last week I went back to my accountant in California and he did them in 15 minutes, I paid him, and he electronically filed them, meanwhile I'm still waiting to hear from Joe about the returns he was supposed to do.... You live and you learn. Lesson here is when the deadline comes and if the work is not done, fire them... PERIOD. Joe recently posted that he was suffering from Covid. Sorry to hear, but it wasn't until April 21, 2021 that you text me that you were suffering from Covid. While I can totally understand how this can debilitate you physically and emotionally AND financially, at this point which is 2-1/2 months AFTER I had asked you to do my taxes, they should have been completed back in February. I contacted you February 9, 2021 and never, not once said you were suffering from Covid. At any point from February 9, 2021 to June, you had a responsibility to either complete my tax returns or let me know you could not physically do them. You rather chose to hide in this shroud of "Covid". You lack integrity, ethics and moral responsibility. instead of admitting your faults, you find excuses. I Truly hope your health returns, along with integrity, ethics and responsibility. As I text you in the past, if you responded I would post our entire conversation on here, and you responded. Hopefully you're smart enough to know, just let it go, you were wrong. You failed. If I have to edit this post again, it will include our entire conversation

I had a tax question about a return I already filed with someone else and joe offered me his number…read moreand took the time out of his day to answer my questions and explain the necessary information to me. I will definitely be using him in the future.

I wanted to upgrade my services to include recording and not only did Jan make it so easy but he…read moreended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix

I had a great time getting my modem from Mikah! I hope I spelled that right. He was very…read moreinformative and walked me through everything and even helped me trouble shoot some things when I called back. Very chill and cool dude. I was definitely stressed that day and my interaction was very stress free and brightened my day. Thank you Mikah!

I spent two days trying to resolve an internet issue and was repeatedly transferred, disconnected,…read moreand met with little meaningful assistance - until I finally spoke with Gladys in Las Vegas. She immediately identified the root of the problem, was professional, courteous, and genuinely solution-oriented. She resolved the issue efficiently and restored my confidence in your customer service. I'm very grateful to have spoken with her. Thank you! Also, if it isn't clear - the 5 star is for Gladys. Not Cox.

The process was made extremely difficult for something that should have been simple. The website…read morewasn't working to update my address, so I was forced to call in. That turned into speaking with 3-4 different agents and spending about 2.5 hours just to complete a basic change. When I finally reached someone helpful, they offered me two years of Cox TV "free of charge" as part of a promotion. I want to be very clear, I did not ask for this. In fact, I told the agent multiple times that I did not want TV, but he insisted I take it after the trouble I had been through. Three weeks later, my bill was over $400. Imagine the frustration of having to call back again, especially when there was no billing data available in the app. Once again, I had to speak to multiple agents, repeat my entire situation several times, and no one seemed able to help. It got to the point where I was in tears from the frustration. Eventually, I reached someone who was actually helpful. She informed me that when you switch locations, autopay is automatically canceled, something Cox never communicated. So part of that $400 bill was a missed payment I didn't even realize hadn't gone through. That should have been clearly communicated upfront. She also discovered that the biggest reason for the inflated bill was the $140/month TV charge, the same "free" TV I was told I'd be receiving. She was shocked and said Cox does not offer free TV promotions, which means the original agent either misled me or was completely misinformed. She removed the TV charges from my current and future bills and confirmed multiple times that I would only be charged $125/month for internet. Unfortunately, it didn't end there. On my next billing cycle, my bill was over $200, and the $140 TV charge was back again. I had to call in again, explain the entire situation again, and request it be removed again. I was also repeatedly asked about returning the cable box, which I had already returned to the Cox store. Overall, this has been an incredibly frustrating and exhausting experience with customer service. The only reason I'm still using Cox is because of the fiber optic internet, which is excellent. Other than that, the experience has been a 0/10. Let's see what my bill looks like next month.

Waited over an hour and a half at this location to return our equipment. We were told we would get…read morean email showing the equipment was returned & it never happened. Called the location 2 times on different days and left my phone number for them to call me back they never did. Unless you want to waste your day, do not go to the store. Very unhappy employees.

Cox has a billing bug that will continue to send you charges even after you end your subscription…read moreand return your cable box. A friend I know apparently reached out to them about this multiple times to the point where he just told his bank to stop the billing. Cox then used a debt collector to kill his credit score. Similar thing happened to me. Do not use them.

Since the last time I went to Service has gotten a lot better. Lovely people to work with.read more

They close at 19:00, but Yelp says 18:00. I came in around 17:30 and the place was packed with…read morepeople waiting. I came to pick up my new modem. They appeared to have three or four staff working. Nobody said anything when I walked in. They told people that came in after me to sign in. I'm not sure how long all the waits were, and the check in kiosk wasn't helpful at letting you know. Surprise, they have a check in after you enter that just says Hello on the front. Apparently you can get Cox Mobile as low as $30 per line for up to five lines. The black Friday steal allows you to get an iPhone 17 Pro on them with eligible trade in, must be why the sales person kept trying to get me to get one. I wasn't impressed with the assistance online, so I wasn't expecting much from the store. After my name was called the person tried to sell me a phone. I know it would lower my price, but I don't need an additional phone, even a burner though I'm sure some people could use that. They've got music playing pretty loud, so I couldn't hear the associate too well. Once my name was called, about twenty minutes later, I spent about five minutes with the associate. I need to return my old modem within 10 days, but he told me I could just pay for it. I'm sure my many years of renting it paid for a couple of them.