If I could leave Zero stars I would. I have never dealt with such an unprofessional company. It started with a reasonable request for them to replace the mortar that they installed improperly, which was mutually agreed upon and they verbally (and in email) agreed to do at a discounted cost...after dozens of attempts to coordinate the scheduling with their supervisor Brad Meaney, I received Zero response.... and ended with their him finally calling me back and YELLING at ME for filing a BBB complaint!!??? Apparently that is the only way to get them to respond. read more

After Hurricane Ian smashed our home in Florida in 2022, a slick salesperson appeared at our door wanting to help with a roof repair. Subsequent assessment determined a full roof replacement was needed. This salesperson was great - initially - even made a long distance call for the current residents in the home there so that they could notify family of their situation. Really kind thing to do - right? That is about where our respect for the company ended. CMR's bid was high and our insurance disagreed on the price. CMR told us they always come in with a much higher bid knowing it would have to be whittled down before the insurance would agree. We had to use a lawyer to get the payment price agreed upon. This whole process may be a big scam - high bid, force the homeowner to get a lawyer... Subsequent communication was virtually nonexistent. no information was available as to when the project might begin. Lots of excuses when we could get replies. (Oh, of course they communicated when they wanted payment!) So, the roof was finally completed two years after the hurricane. For more than six months, there was just the sealing underlayer, which actually did leak, but was repaired quickly. The completed job is excellent, but the process to get there was excruciating frustrating and unacceptable. NEVR USE THIS COMPANY. Abysmal service. read more

CMR Roofing is an outstanding company. The workers are so conscientious and hard working. They cleaned up after each day and covered our pool. They pressured wash our driveway when finished with our double barreled tile roof. It looks outstanding and so pleased with their work. I highly recommend this company. read more

CMR Construction & Roofing - Hard workers in this Florida heat. - Roofing Near Me - Naples, Florida

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CMR construction and Roofing did a fabulous job on our church building damage. Every step of the process was pleasant easy. Their sales rep, service coordinator and service team were professional. read more

CMR replaced our roof in early 2022 and all I can say is WOW! Unlike most in Florida we have a shingle roof so when Hurricane Ian was heading directly towards us I was worried because I know shingles do not stand up to wind the way metal and tile do. Well, nothing to be concerned about because even though the edge of the eye sat over our house for 6 hours and picked up our boat off the lift and put it in the yard we did not have 1 shingle out of place. I was so grateful that I chose CMR! Our sales rep, Brad, made sure to check on us after the storm and is now one of the people running CMR. Highly recommend this company. read more

CMR Construction & Roofing - Roofing Near Me - Naples, Florida

Everything went well. It took some time waiting for roof tile but they did everything I contracted with them. I signhed the contract and they agreed to talk what the insurance settled on. And they made out well . I paid the deductable read more

Long on promises, stories, excuses, but no action here at my home in Punta Gorda FL. The sad part is they meaning CMR was paid in full the first week of October, and it's now mid-December ! I think that either the stall is over worked, understaffed, or just plain incompetent ! Stay away from this very unprofessional company look elsewhere !! My next step will be to file a formal complaint with FL regulating agencies ! read more

CMR Construction & Roofing - Shrink wrap installed by another source. - Roofing Near Me - Naples, Florida

This is a terrible company and some of the managers are nasty, foul-mouthed crooks. They took an insurance deposit, could not present a reasonable price to the insurance company (CMR wanted $165,000 for a $50,000 tile roof job). After 2 years with no settlement with our insurance company because of the inflated price, we fired CMR and hired another company and paid them with our own money. Now CMR is suing us because the insurance company paid us out based on the prices the new roofing company charged us. We never even agreed on a scope of work or picked out roofing materials with CMR and they think they should be paid $50K....for what they never completed any work...this is defiantly not the CMR Roofing Company from 10 years ago and we highly recommend anyone thinking about hiring them to check into all of the lawsuits that have been filed against them for not paying suppliers and customers like us that they try to rip off. read more

If I could give them a zero I would!!! PLEASE DON'T USE THIS COMPANY! They will come back after taking a year and half to complete our roof and tell you that you owe them more money!!! Now, I'm being sued after everything was settled with our insurance company and them!! They've been paid and now want more money!! STAY AWAY! read more

Thanks CMR Roofing and Lee Wilkeson for doing an outstanding job . Lee was able to work with our insurance company to gain approval to replace the tile roof on our home after Hurricane Irma damaged it. Iverson Golden kept us updated on the progress of our claim and of the work schedule to complete the roof. Tonya Gernatt was another strong support person we communicated with during the project. We love our new roof. From start to finish it was completed in less time than I thought and the roof looks great. I would highly recommend them. read more

CMR Construction & Roofing - Roofing Near Me - Naples, Florida

Hands down the best place to get your roof replaced. My sales guy (Isaiah Thornton) was new to the company, but yet he would answer all my questions about the contract and work to be done before they got started. What I thought would be a long drawn out process went pretty quick and super smooth; they dealt with our insurance adjuster as well, which helped out a lot. We're loving our new roof - thank you CMR for the great work. I hope we never have to use you again, but if we do - you've got a customer for life. read more

CMR Construction & Roofing - New roof - Roofing Near Me - Naples, Florida

We hired CMR Construction for a new roof after being approached by Joey Scott, who promised us $250 for every referral we sent their way. We referred multiple people, but never received any payment. At first, we thought he simply wasn't following through--but we've since learned that offering referral fees in Florida for roofing work is illegal. That means Joey Scott either made a promise he couldn't legally keep, or worse, made an offer he never intended to honor in the first place. While the roof work itself was fine, the lack of integrity on the referral promise left a bad impression. To make matters worse, we later discovered our roof was extremely overpriced compared to what neighbors paid using other reputable companies. If honesty and follow-through matter to you, think twice before working with CMR. read more

Do NOT hire this company. CMR Construction and Roofing, Naples, replaced my roof 2 years ago, due to hurricane damage. Less than 2 years later, the roof leaked into the den, damaging the ceiling. CMR came over, said they repaired the leak, and repaired the drywall. Within 6 months, the roof leaked in the same area, with even greater water damage to the ceiling. I attempted to reach CMR. Multiple phone calls, voicemails, and emails went unanswered. I now need to find another roofer, at my expense. I have several other neighbors who have had similar experiences. CMR does substandard work and does not honor the supposed 5-year warranty. Again, do not consider using CMR. read more

We paid CMR $49,000 in full for a roof replacement in September 2023. Its been a full year and the project remains incomplete. More than 2 months ago, after endless excuses and our complaints, CMR finally came and ripped off the existing roof tiles. THEY HAVE NOT RETURNED. It's hurricane season, and the roof is merely covered in plastic. Make you own decisions based on that. read more

CMR has been awful. My parents who are in their 80's had their roof replaced. The entire time they worked on the roof they had many complaints, they fixed some but Levi and Olivia kept saying wait until the end and give us your list and we will fix them all. There are still so many issues and they don't even call back! Someone came about two months ago to fix the paint and the screen they ripped, they said they will come back the next week, never heard from them. I have called and text and no one returns my calls. We were told not to use them after we had already hired them, this has taken way too long. read more

With no effort towards resolution, I signed on with an attorney today. CMR took the money from 12 elderly people to fix or replace our condo roof and screens after Ian. CMR tarperd the roof, but then as soon as they had our cash in hand....crickets. Now 7 months after they held us up for money, the tarps are gone and the roof leaks every time it rains. Now we have wall damage and mold growing because CMR is AWOL. The legal plan is to also file criminal complaints for exploitation and fraud against elderly and disabled people (felonies). We just want our money back so we can move on. It is now 2 weeks from Ian's year anniversary and CMR has no plans to fix our roof. Thieves! read more

CMR Construction & Roofing - Took our money and NO RESPONSE! - Roofing Near Me - Naples, Florida

CMR did extensive work in the Venice and Englewood ( which I represent) areas of Florida after Hurricane IAN. They were full of promises in the beginning. Little by little the promises turned to excuses, and then lies. Phone calls were never answered or returned after about 6 months. 10 months to a year was added to the completion time. After the roofs were started, they went after our insurance companies for a substantial amount more than the already inflated price. Still want to consider this company? read more

We contracted with CMR and they have half of our insurance settlement. Job was supposed to be completed by Jan 15 2024 We are no longer getting return calls from the company with no new ETA of job completion. All of our previous contacts are no longer with the company. read more

I am writing this post as a cautionary story about hiring CMR Construction for roof replacement. We signed a contract in October 2022 in the wake of hurricane IAN. We finally ended up using D.R. Martineau in February of 2024. We live in a duplex home and the CMR rep attempted to get our villa mate to contract for the job along with us. They were not successful. We reached out to Martineau when we received a notice of non-renewal from our insurance company for not completing roof repairs over a year after their payout. Martineau was able to get agreement from our villa mate and completed the job within 3 weeks after our agreement. I was able to have our insurance reinstated and all ended well. The nicest thing I can say about CMR is that they were unresponsive and did not adequately notify me of the status of the negotiations with my villa mate, citing customer confidentiality issues. At one point they claimed delays in obtaining materials. It was nearly impossible to reach their customer service group. We had no fewer than 3 different reps assigned to our account over the year and three months our roofing project was "active". Calls to them almost always resulted in ringing through to their voicemail accounts only to hear "the mailbox is full" messages. My numerous calls to their corporate number (in Texas) resulted in pointless conversations with a representative who took details of my issues and promised to "have someone get back to me"...which never happened. I have since found out that CMR franchises its business to third party concerns who employ contract customer service contractors. As an aside: I called the CMR phone number returned by Google for a local CMR business and received a "that number has been disconnected" message. Are you getting my frustration with CMR yet? I finally received an argumentative and condescending call from the local business owner to discuss their offer of 25% of the money that I paid them for no services received along with an agreement to not comment on the transaction in social media, YELP,Google or NextDoor. I rejected the offer and insisted on a 40% return which I viewed as a good compromise but the owner dug his heels in. So here we are. I learned an expensive lesson but life goes on. Unless you welcome doing business with a company that has extremely poor customer service , I would avoid any offers to do business with CMR. read more

Worst company.....do not use them regardless of how good it sounds !! 2 years still no roof, their suppliers have placed a lien our property for non payment. ( for supplies we never recieved) read more

They have all my insurance settlement ($59K )and have now told me they do not have the cash to buy the materials from suppliers. Will not return calls . Total dishonesty. read more

I've been waiting a year for my roof. They are sitting on $27,000 of my funds. What a scam read more

If you enjoy slowly losing your mind, while trying to get a simple roofing project completed, CMR Construction is the company for you! They will happily get you to sign an assignment of benefits after a natural disaster, drag out the process for months with your insurance company due to an inability to communicate effectively, and then ghost you once they receive payment. It's been 9 months of constant struggling to make any headway on our project. We live in SWFL, are in peak hurricane season, and are left hoping our tarp holds every time it rains. Our insurance sent us a notice of nonrenewal, and now we are in an emergency situation because CMR Construction cannot perform their contracted work. read more

Did a great job on the roof. Almost a year later we noticed a small leak. I Googled CMR and saw posts regarding that they were closed (out of business). This was a scam by some dissatisfied customers. When I contacted them, they sent out a crew and spent 2 hrs locating and repairing the roof. read more

Should be negative 5 stars. Worst company I have ever dealt with. Dishonest. Don't show up and steal your money when you try to fire them for not doing the work. Crooked, scam of a company run far away from them. read more

CMR recently completed my roof and to be fair the quality of work seems to be good. However, the service and communication throughout the entire process was the worst that I have ever experienced. Throughout the entire 7 month project I was never (not even once) able to get my account manager or anyone else on the phone. I would have to wait mysteriously long periods of time for them to call me, often because I had a portion of my bill due, and they were looking to collect. Again, the quality of work was good but if I were to do another roof, I would NOT hire CMR and absolutely would not recommend them to anyone. The process took way to long and their service was horrendous. read more

disgusted with this company would be stated mildly , i hope to see them on the news one day for being so poor in communication and our roof failed david kelly loves to blame customer, loves to blame production , extremely *********not recommended,********** the stress they caused here is indescribable , i am a disabled senior and they are shady and i still am waiting for proper workmanship and a permit that has expired, i hope they make this right !!!!!!!!!!!! david j. kelly from naples office ************is a great dissapointment , better said a bs artist.has only been with cmr 17 months .and is failing at his job responsibilities miserabially . things were overordered , disappeared , no wood was brought in and it obviously needed replacement , job was failed by engineer of a highly respected company because it was poorly done. to add: now we are in an emergency situation because cmr construction cannot perform their contracted work. permit expired. :( *david j kelly 239-250-7704 cell director of operations storm damage restorations division ^^^^ get it done ! read more

If CMR approaches you re: replacing your roof run like hell. My story is too long - 8 months - of contradictory information - delays - stalling - and in the end, I cancelled contract and CMR received about 40% of the insurance settlement for doing very little except 8 months of torture (perhaps a little exaggeration) maybe not. I'm probably better off as other homeowners in my community had issues re: the quality of their jobs. I got another roofer who did a good job. Just saying :) read more

they promise us we will get a new roof through insurance, what never happened! They got almost 10.000$ for doing nothing, be careful when You deal with them, read the fine print. very bad customer service, they only want your money! read more

Use someone else! CMR is terrible. They will string you along. I'm not sure they have any intention of completing the job. It was a big mistake hiring them. All the local roofing companies are done with their jobs. There is no clear contact person at CMR as it changes often. It's been 15 months since the roof was damaged, 8 months since the contract was signed and still no date for installation. If you like being ignored and strung along and don't want your roofing job done, hire CMR. read more

This project took 2 years. Once they got our initial payment, CMR failed to return my calls about the status of my job. They initially assigned someone who was supposed to communicate the progress on my job but he stopped calling or sending e-mails. The only time we heard from them was when invoices showed up in my e-mail. Finally, a team showed up but could not work because there was no dumpster ordered. Another 2 weeks went by and a dumpster showed up at 10:00 pm one night. The dumpster remained in my driveway another week before another team showed up to do the work. Thank God our County inspectors told us the roof was not complete as they simply did not add the vents as required. Three months later someone showed up unexpectedly to tear part of the roof out to put in the vents. If I could give a NEGATIVE score I certainly would. I am a patient and understanding person as long as they COMMUNICATE any reasons for delays. CMR SUCKS!!! ZERO stars. read more

This company has been leading us on for months that they will replace the roof on a house damaged in the September 2022 hurricane. They signed a contract with my dad on April 1, 2033. It is now December 2023 and they are saying they will do the roof, just not when. I can't hire another company to replace the roof because they have had issues with this company. There are good size holes where tiles were damaged. If you live in this area, use the local company, because speed does not matter to CMR. read more

stay away from CMR. 100% bad. Only incompetent, dirty and unprofessional people working there. and if you are already stuck with them, i advise that you call and text almost every to get your answers. Be firm on your requests and follow up as they won't. read more

Absolutely the worst company. Signed a contract on 7 October 2022. To date have heard nothing but excuses. Missed the pickup of my tiles two times. Sent a termination notice and it took 35 days to get signed and still don't have my refund check. If they call RUN FAST!!! They are criminals. read more

After working with an Irma claim for over 2 years with CMR, we finally got a settlement that allowed us to get a new roof. My new standing seam metal (alum) roof withstood IAN just fine - and I appreciate the fine work and installation done here. read more

I'm so disappointed with this company. I had a great experience before hand with them communicating with me every week check-in; however, when they received the money all communication stopped and haven't heard from anyone in 4 months. My roof is still damaged with no indication of anyone letting me know when it will be fixed. It's sad to see that we have came down to a point that this is about to get very disgusting. I have email everyone that I have previously communicated with and no response. It's at a point where I don't want it to be an extreme issue and numerous amount of individual needs to be involved. read more

Stay away. They r the worst. I have so much damage to the inside i I f my house because they never fixed my roof.

CMR Roofing & Construction recently completed my new metal roof. They did a fantastic job! My roof is the talk of the town! On "old roof tear off" day, the Supervisor Toby S. was onsite, highly knowledgeable and professional! He directed the crew to had everything removed, installed new plywood and a dry layer of roof material - all in one day! We had an unusual amount of rain in early Spring, and my roof performed like a Champ! From the very beginning, I encountered many true customer service professionals. Lee W. in Sales, Tonya G. in Customer Care, Toby S. in Construction, Jorge V. the Metal Roof expert, and Benji the Gutter Man! All of these folks went out of their way to take care of me. They took pride in their work and represented their company well! I highly recommend CMR Roofing & Construction for all your roofing needs. Alan F. Plantation, Florida read more

This company is a total scam. I am a senior. One of their snake oil sales people came to my door making promises to get my roof fixed after Irma. They promised to help with the insurance claim. I did not realize that they were fraudulently charging the insurance $116,000 for my roof that should not cost more than $25,000. The claim was turned down and rightly so. My roof is leaking and has not been fixed after many years. I have to get an attorney to sue them. Stay away from this disreputable company. I will report them to the business licensing department. read more

0 stars for this scam of a company. They collected 25% cash up front for our roof over a year ago after Hurricane Ian. That is over $24K! They were unresponsive and full of delays. We filed with the FL AG office and understand that an investigation is open against them. Do NOT trust CMR. Total scam and it is coming to an end. read more