Horrible company. Horrible customer service. I called bc I only have two sheds on my property and…read morekg bills is almost 400 a month. I asked if someone could come see the property bc something is wrong and she said..why don't you turn off the electricity when you leave and turn it back on when you are there. What??? I said I'm being overcharged and her response was "you've never complained before".... Why can't someone come and see what is wrong? I just have to accept being overcharged? Crooks. I miss the old reliable, kind electric company.

I spoke with Cindy in the AMI division. She gave me about 40 minutes of her time. She was clear…read moreand concise about my new meter. She put me at ease about how the new AMI meter worked. It is rare that you actually get to speak with someone anymore and I really appreciated that. She is clearly an asset to IREA, I hope they know what they have in her. Well done Cindy.

I just had service turned on and the technician who came to turn it on was one of the most…read moredelightful human beings I've met lately. His name was Victor, and he's a younger guy. Just went above and beyond to be helpful, but more than that, he also had such a pleasant and kind demeanor that I wanted to make him stay and be my new BFF. What a sweetheart. As a woman who is often home alone for these calls, I've had more than one uncomfortable experience. Victor just radiates reassurance and put me instantly at ease. I called his supervisor, Steve, to tell him what a good experience I had, but I also want to recognize him on here. He was only here for about 20 minutes, total, but made a very positive impression. He turned on the line, was very friendly to my pets, and then took the time to both explain how the water heater and furnace system work, how to check them for any problems, how to adjust the water heat level, and then checked around the house for CO leaks, because I'm a jeweler and have had false positives due to my acetylene torch. He was efficient, so it's not like he wasted time, but in that short amount of time, I learned things about my house's heating/water that I'm embarrassed I made it to this age without knowing. Also, the exhaust tube for the water heater wasn't lined up properly, so he adjusted it and double tested it to make sure my kids and I would be safe from CO leaks. If every big company had employees this competent, personable, and helpful, you'd have a lot fewer Karens b*tching about things. Victor, if you ever see this and are in the market for a new bestie, I'm in

Xcel is awful. Another power outage right now in Erie, CO. It's a perfect weather day - not hot,…read moreno snow, no wind and no power. This is happening more and more often. And Xcel wants to raise rates AGAIN by 8%. I would switch to another provide but guess what - I can't. They have a monopoly. Lousy service and raised rates. You don't need to provide good service when your customers cannot go elsewhere. Ridiculous.

I had some issues and needed quick service. He was able to come out quickly and give me a…read morereasonable quote. He was my 3rd opinion and I decided he was the beat because he seemed knowledgeable and experienced and wasn't going to charge me out the wazoo. He got the work done quickly and I haven't had any issues since. When I do (because this house is old), I'm calling him again.

Never showed up or called to apologize for not showing to the appointment. Don't take a day off of…read morework to wait for these people

Pam was amazing. She was very patient with me when designing the engraved cups. The cups turned…read moreout awesome. Love them so much, having her engrave more for me. Highly recommend. You won't be disappointed.

great company... Love the work that is done and trying to push this review from Carrie T out, she…read moredid not even work with us.