I stopped by the other day to look at the shirts and shoes, and the security guard followed me around the store as if I was going to steal something. How is he going to be prejudiced when he's a minority too? I walked right out. Security at the Cabazon location isn't like that. Their inventory is better than Ontario anyway. read more

The best team with a positive vibe and helpful at understanding what my likes were. I was also able to purchase gifts for teachers ‍ (lanyards and wallets). Thank you and I will definitely stop by again. I also enjoy the men's store which also had a wide variety for my friends who enjoy their own styles. read more

Coach - Pretty in pink purse - Outlet Stores Near Me - Ontario, California

I would like to take a minute to point out a special person who is very lucrative to the store. His name is Joshua . as I was in the store, he was helping other clients and had such product knowledge. what impressed me was that he was speaking to his clients, I believe in Mandarin. because of his language skills, they were purchasing many items due to the confidence and trust he was providing to the clients. I wanted an enamel keychain strawberry, and there were no more in the store. I asked Joshua for the keychain, and he said no, we're out of that item. So he already knew he was sold out but I did happen to see one in the store display and when I informed him of that he immediately like a boss didn't turn to ask anyone took it upon himself with authority to help this client in retrieving the last enamel strawberry keychain. He couldn't locate it in the window, and then I showed him I had a picture while i was waiting in line. he went back and found it for me, going above and beyond for this client. What makes it special for me is that it is my birthday weekend, and he went beyond not even knowing that. making my birthday visit special. When I write reviews about a particular salesperson, it's because I can see them. I used to be in sales for many years with high clientele, and know what it takes to be that special salesperson. Especially in today's time of no we have no more customer service for you ma'am. This location is a good store highly recommended. I go to all of them and appreciate the service that I received at this location. I highly recommend that you go to the store to ask for Joshua to help you. he is what a shopping experience is all about. read more

See all

My daughter bought herself a white coach purse as a gift to herself for graduating in June 2024 we are now in late July 2024 and her strap of the purse is shredding and falling apart. For a purse with such a high reputation the purse handles are not holding up to the purses reputation or value. By the way the purse strap is looking you would think it was a bootleg coach purse or something you would purchase at Ross. Come on Coach you can do better. read more

Don't bother buying from Coach!!!! Never again will I make that mistake. I placed an order on 12/26/20 and it was put in "pre-shipment" on 12/29/20!!!! No one can tell me when it will actually ship! So much for customer service and keeping their shipping date. I am going to cancel my order today. Ridiculous.... Don't ever buy Coach!!! Learn from my mistake. They don't stand by their products or services read more

I am very disappointed in my interaction with this location. Very poor customer service. I was shopping at another Coach location when I inquired of a specific bag that was sold out months ago and I had missed two of the specific drops when they were released. A nice employee at the camarillo store checked inventory in the state of California and informed me this location had plenty in stock. I was ecstatic, when Coach released this collection usually, I am able to get the bag (Halloween bag) except for last year. She provided the contact telephone number and informed me they could ship it to me. When I arrived home I called and spoke to I believe his name was Edward/Eddie. He first checked stock to make sure they had it (the previous manager told me the number they had i stock (plenty) unless a reseller was to come and purchase all of them within a few hours. Mind you this manager also told me the price it was too. He first informed me he wanted to check stock and I waited five minutes he informed me they had stock but I needed to make an appointment. I said sure no problem, the appointment was set. The time came around and no one called. I waited 15 - 20 minutes and then called the store. A lady whose name began with K answered the phone and when I explained my appointment time, she was aware and asked me to hold. I waited about five minutes or more and than hung up. I did not revere a call back till about 45 minutes later which I than had to begin work and could not take the call. I was left one voicemail message and that is it. All this occurred on a MONDAY, I could understand if this was a weekend but a MONDAY. I am truly very disappointed in this experience, they had no interested in purchasing the bag. read more

This store needs to definitely work on customer service. I walk in there to purchase a birthday gift for my coworker and I end up purchasing 3 bags for myself and the gift. I wait in front of the line for 10 minutes until the manager finally decides to call me over to ring me up. He never greeted me nor did he ask if I had any questions or if I found everything okay. He started ringing up the items and the first thing he said to me was credit? Like excuse me? Just because I'm young, doesn't mean I'm using a credit card. I then ask him for a box and he rudely said they're no longer free, they're $3. I don't know if he was having a bad day, but you need to change tour attitude if you want customers to return. I should return my $700 worth of stuff, but I'm not going to because they're great styles. I'm definitely not going to shop here anymore. I'm sticking to Louis Vuitton. read more

Love all the coach stores from Florida to Souyhern California ! I should own stock in the company. Serious!!!! read more

Coach - Merry Christmas - Outlet Stores Near Me - Ontario, California

Bought my girlfriend some shoes online and didn't get charged or an order confirmation so I thought it didn't go through, so i purchased another. Next thing I know I received two different order confirmations and charged twice. Called the store to see if i can return one there and they said yes. Got to the store and the line was soooooo long. The host at the door allowed us to skip the line and go straight to a cashier to do a return which was super nice! When the second pair of shoes arrived they were damaged so I had my girlfriend call the store and see if they had the first shoes we returned still. They did and they said they will hold for us and just to come to the exit and ask for the manager so they could swap the shoes for us. Service was so amazing thank you! read more

I had a wonderful experience in store. Staff is helpful but not lurking. SA's do their best to understand what you're looking for. Store cleanliness- I can't judge because everything recently reopened and they were having a huge sale. To say the least it wasn't elbow to elbow but it was busy. Mask are not enforced. I see some shopping with and some without (that's everywhere). I had a more direct situation that required some following up and the young lady I spoke with took initiative without me having to provide guidance. The store manager followed up to ensure everything went accordingly. In essence I was very pleased with the length of professionalism shown with THIS store. I can not say the same for their online store based in FL. THIS IS THE STORE THAT BOUGHT ME BACK!! Job well done! read more

This review is for Kevin the manager. After having such an unpleasant experience & several unproductive calls with Customer Service they finally issued me a gift card after over a month of foolery. I drove an hour to get to this store only to find the gift card had a $0 balance on it! Are you serious??? What awesome customer service! Kevin made up for it by spending time waiting on hold with them and found a solution so I would leave happy. Thank you to you & Irene for your wonderful service. I appreciate you actually appreciating your customers read more

I have to return a coach bag because my mom doesn't like. I did it purchased online with my apple card. I try to return it today.. but they told me can't return it.. cuz I don't have my apple card on hand.... come on 2020............ stupid return policy.... read more

Poor customer service. Jason was quite rude. Lines were too long. The merchandise was poorly crafted and over priced even with the % reductions. They raise the price of the item and give s percentage off but the total is the same as regular priced items at other retailers. read more

I can't believe my favorite yellow shoes from Coach broke. Shoe fell apart! I only had them for a year. I took them to store to repair/exchange them. Two girls looked at them and said they couldn't do anything about them since I don't have my receipt. Not even repair?? I spent $100+ on these shoes and they don't even last a year. I would recommend everyone to avoid this store. Coach shoes have the worst quality! read more

Coach - Bad quality! They don't repair/exchange them. Cost $100+ and they don't even last a year - Outlet Stores Near Me - Ontario, California

I came in as I was walking around the mall, not even looking for a purse. I started sending pictures to wife to see if she wanted one. She fell in love with the blue faded one ( pictures uploaded) it had a nice leaf charm on it as well which sold her more on it. When I went to purchase it they said that the charm doesn't actually come with it. The charm didn't have any price tag or anything on it, so this actually upset us. The charm was $40 more, so I decided not to buy the charm. Everyone was very helpful and great customer service, but in my eyes since the charm was hooked to it professionally, not just laying on it, and it didn't have any sort of tag on it, it should've been added to the purse, not an additional charge. with as many employees they have helping out, this shouldn't have happened. read more

Coach - Outlet Stores Near Me - Ontario, California

See all

I'm not surprised that there is so many reviews in regards to bad customer service. Horrible customer service experience, some staff will help you others will not. It's bad when regular sales associates are more helpful than manager. Will opt out of this location. read more

I'm giving two stars because their attitude changed once I told them it was my birthday and ending purchasing all the items. A couple minutes ago I approached Rose or Rochelle about a bag. She claims there should be more in the back if I really want the bag. Later on when we needed her she was on break so one of her colleague helped us says that it's the last bag. I told her Rose said there were more in the back. Minutes later she came back with a bag presumably what Rose/Rochelle was using. Smh. Anyways, usually the salesperson obliged to total our purchase (wanted to know the total before we purchase) but in this case they were flabbergasted that we asked. As other reviewers said, they need a retraining on their customer service. The person who was ringing me was the only professional I met during my visit. read more

I love their product quality compared to other mid range luxury factory outlet! The bags and wallets that I have bought my mom has held up quite nicely throughout the years. The store itself has a nice and spacious layout which makes it easy to view the products. The store gets really busy during the weekend due to tourist but it's not unbearable specially since the customer service is amazing. read more

See all

I had the best sales associate Aralia, cashier Yvonne and manager Eddie, extremely helpful and accommodating. Today I was in search of the Madison Bag and Aralia helped me. I asked her if they carried the original designer brand from Coach designer store and she said YES, that they carried a couple pieces and that they were in the back. I waited patiently & excited, she comes out with four bags. Omg one was the Madison black wallet on a chain and the mini blue Fanny pack . I was extremely happy and said I will take them both. The cashier Yvonne helped me and was so nice she saw I was satisfied with my purchase. The manager Eddie came up to me and asked if was okay and did I have a great shopping experience I said yes. I just seen the movie Marry Me and told them that JLO had COACH In Her movie every where in the picture, and that encouraged me to go out and buy 3. This is a really good location and the customer service is phenomenal, I will go back. read more

Coach - My beautiful Designer Coach Bags. - Outlet Stores Near Me - Ontario, California

I bought a purse here probably within the last year and more the snap is has a little tear because I do not have the receipt. Coach wants to charge me $75. I'm certainly OK now without ever purchasing a coach purse. It's their defect and they want to charge the consumer just ridiculous. If I could've gave this zero stars, I would've no other offer no credit towards another purse. Why spend that money on a purse if they're going to charge a customer to fix it read more

I'm not a shoes kind of girl. I wear shoes and that's about it. I don't fawn over them like other 'shoe' girls do. However, I'm a handbag kind of girl. Handbags make my heart flutter and sometimes skip a beat. I own quite a few that I purchased with my own hard-earned money. That's right, my own money! My mom and I went into the Coach outlet at O-Mills last Sunday to peruse the sale. As usual, the place was a madhouse. And we were there at the minute they opened! However, the staff was super organized and they tried to be helpful, despite the throngs of Asians inside pawing the wares. The best discounts are given around a holiday. And if they're open the day of said holiday, the discount is even steeper. There was some sort of Japanese tour group that got dropped off in front of Off 5th and made their way into the Coach store, just as we did. Coupons were handed out and my mom and I made our way to the clearance section which housed the best deals. We found a purse she liked and got in line. However, 25 minutes after buying the purse, she decided it was too big and possibly too heavy for her to use on a daily basis. So back into the store we went and found something suitable for her to exchange. Get this, the returns & exchange line was WAY shorter than the line for new purchases. We were in and out in less than 15 minutes. Sweet! And yes, they do limit purchases to 5 signature items every 2 weeks. I've seen these outlet bags show up on eBay. While I was there, one guy, bought 5 of the same purse. Um, gee I wonder what he's going to do with those. read more

Horrible service! Employees don't have knowledge and how to get you a solution. Long lines to pay! Would rather order online and have it shipped than step foot in there again! read more

When they first opened the Coach Outlet store in Ontario Mills Mall, I was hesitant because the lines were EXTREMELY long. Who lined up? Asians. I'm pretty sure these Asian people were standing in line to buy bags to either sell or send back to their relatives back home. Now, it's not so bad. NO LINE! PROS: - Easy to find, HUGE - Lots of variety of bags - Almost every weekend, they hand out coupons for 30% OFF! - Big clearance section = 50% OFF + 30% OFF coupon = HAPPY TIMES - Designs are nice and have a variety of styles and sizes CONS: - Such a long line to wait to pay for your items - Wallet almost always is frowning at me.. - Customer service is SO-SO; pretty hit-or-miss from my standpoint. One time when I went, one of the female workers that was Asian thought she ruled the whole store and was hitting into customers like it was no big. WHATEVS, miss hot shot. Still, at the end of the day, I still got my bag. I've gotten 2 bags from here since and my mom got 1. =) I'm a happy camper. I like COACH bags. Tip: I'd rather get leather or plastic-coated cloth bags because it can get dirty easily. They do have the cleaner for the cloth bags though, but it costs about $7 to get. I haven't used it yet, but it's worth a try? read more

I was so excited to go to the Coach store on Sunday's afternoon. I wanted to find a gift for my friend's mom. I saw this old women stand there and doing nothing. And I tried to ask this old women to calculate the final price for me. However, she told me that I can not open the bags, she did not even tell me the final price of bags, and walked way. She really made me feel uncomfortable. I just wonder how come this old salesman daily work with very bad attitude or manner to costumers. read more

Coach - Outlet Stores Near Me - Ontario, California

Tons of different purses, wallets and accessories to choose from. Don't get me wrong, you will not find the new lines of purses here of the limited edition ones. But you can not go wrong with these prices. I go to all the Coach Outlets- this one is a really nice one. I purchased 2 purses and I was temped to get another but my fiance said hey clam down. I purchased one for myself and he bought the other for me as a gift. Basically you almost get 2 for the price of one or less. read more

Coach - 1 OF THE 2 - Outlet Stores Near Me - Ontario, California

I have always had the best customer service! I have walked into this store under dressed and received the same welcoming smiles. I am a fan of this store and Barneys makes me feel like I'm a bum when I walk in under dressed. Lol read more

Coach - Outlet Stores Near Me - Ontario, California

Bad service by Tony the manager closed before 8 pm. Not accepting customers at 7:30 pm Customer capacity not at limit. read more

Several weeks ago after having lunch with my mom at Ontario Mills, I noticed someone with a shopping bag that had a familiar logo. Was it from Coach? I didn't know there was a Coach Store at this mall. My mom, sensing my shock, asked the young woman if there was a Coach Store in the mall, and if so, where was it? The woman beamed, and told us they were having a sale, and the store was at the opposite end of the mall. She seemed so happy. And we were equally happy too. How could we not have known this store existed? We made it to the store. It was so crowded, and the staff looked a bit stressed. They were handing out coupons for 30% off their already low prices. It seemed like Christmas. Even though things were in disarray, we found two beautiful bags right away. Both were black cross-body bags in black leather. I ended up getting the larger one. It would be the perfect bag for daily use. I walked out the store, also beaming. I love a beautiful handbag, but I love a great sale even more. This store has a great selection of items at really low prices. The customer service may not always as good at an outlet store as at the regular one, but I was still rather impressed at how the staff held it together with all of those people. I will definitely keep an eye out for those great sales. read more

So, I'm looking for a gift for my daughter. I was walking around and I'm kinda lost. I'm a dude. I have no idea about purses etc. This super nice young lady could obviously see I was lost and asked if she could help. I accepted her offer and Nessa helped me find the perfect gift. Thank you Nessa! I will say the layout of the store is a bit disorganized. But, Nessa showed me exactly where to go. Prices were really good too! read more

Terrible product Only the name no QUALITY at all damage & hurt my skin Devil Sandle read more

I bought 7 items worth more than 300 dollars. I tried a pair of shoes and wanted to buy the same shoes in two different color. They gave me one color my size and the other pair was totally off. Unfortunately I did not check the size when I was buying the shoes and I realized that they did not give me the right size a month after. I went back to exchange it with the right size, but they refused to change the size cause they have STRICT return policy (Only 30 days)! read more

Im very disappointed that this store been this expensive don't want to exchange a bag that zipper came out, and they said that if I don't have a receipt they won't exchange it. BAD POLICY, I will NOT COME BACK read more

If you find an item in multiple sections with different prices, GRAB IT AND IMMEDIATELY FIND AN ASSOCIATE!! I found this crossbody bag in one area marked $179, in another spot directly below they were marked $129. At first I thought nothing of it and figured i would just verify the price when i was ready to check out, so i continued roaming the store for another 10 mins. A friendly associate, Daniel, eventually asked if I needed help so I showed him the 2 price tags and said, "I want the lower price." He looked surprised that they were in fact tagged incorrectly, so he removed the tag marked $129 and escorted me to the counter where he confirmed the correct price of $179, but was able to honor $129 for my purchase. read more

Coach - Outlet Stores Near Me - Ontario, California

I want to say that today I left the Coach Store in Ontario Mills feeling very disappointed and very unhappy. I bought a small purse little over a month ago. When I first got the purse, I did not realize how small it was until I tried to use it. Nothing fits in There. Well, I tried to either exchange or return the purse. The little girl who helped was rude. She said that the supervisor had said that I could not exchange nor returned it because the receipt was already expired. I asked if I can get a store credit, the little girl was rude again, and she said NO. I told her that the purse was new, and I wanted to talk to the supervisor. Well, when the supervisor came over, she was also very rude, had no personality whatsoever, and she said that because the receipt was expired, she would do the courtesy of giving me store credit, but she wanted to give half of what a had paid. So, I said, this purse is new, and you only going to give me half of what I paid? In a very rudely way, she turn the receipt over, and said "Well" the receipt has expired, and the back of the receipt has the policy. Who, turns the receipt over and read the very little, very little tiny print, so in other words, she was doing me a favor by giving me half of what I paid for a new purse. It was a very bad experience. Those little girls who work there and the supervisor were very rude and don't have any customer service skills at all. I get treated better when I got to target. I would recommend to stay away from this store. They do not care for the customers. read more

I don't usually shop at Coach but I love their Disney collection. And surprisingly they had Coach x Disney at this outlet (now it is on clearance though probably no pieces left). Well I walked in to look at the pieces to see if anything caught my eye. Well, this Coach is literally packed with people especially tourists trying to buy bulk. This made the shopping experience a bit overwhelming because you have to climb over people to grab whatever it is you want to see. And don't get me started on the line. The line for check out is ridiculous. You will spend 30 minutes if not more just waiting to pay. Coach should enact a limit on how many people they let in the store at a time during busy periods to ensure everyone has a comfortable shopping experience. A main store I see use this tactic is Kate Spade. read more

Okay the mall definitely is not a fun place to go obviously. Let's be real, Ontario Mills isn't too fun , but Chris the sales associate made the store insanely exciting. Her energy was amazing. Character was genuine and " sales pitch " wasn't a pitch. It was honest kind and straight forward. If you wanna go shop at coach definitely ask for Christ to help you. She will make your shopping experience way more fun that I could be , or fix an annoyed experience in the crowded loud mall. read more

Good customer service. All the workers very helpful from walking in to checking out. Keep up the good work. I'll be back.

This is probably the worst Coach outlet store I've ever been to. Long wait for checkouts while empty registers aren't utilized; some staffs that will help you out ONLY IF they're in the right mood; if you need to buy more than one (say..... 2) of the same bag not on the shelf, you need to line up for assistance! Wow! Since when is wasting customers' time a smart approach? SMH, definitely not spending another penny at this store. Bad management, bad policies, bad business practice overall! read more

I was looking for the new Mickey collaboration with Coach, and they had the full line in store. I come into the store and no one welcomes me to the store. I'm hovering for a few minutes around the new collection and still no greeting, which is ok because I'm trying to decide. As I'm looking at myself in the mirror, a SA comes by and tells me which bag she liked better on me, which I was really great full for. The SA name was Amy, and she gave great advice and customer service just when I needed it. She knows how to read clients. Checkout was smooth and quick which I appreciate. Only downside with checkout is they don't wrap the bag in tissue paper, which I find odd because other retailers wrap their products in tissue that are in the same level as Coach. Decent experience overall, special shout out to Amy who reminded me of my mom. read more

Have only had pretty good experiences coming here, albeit I've never had to get any repairs so I don't know how that would turn out (seeing some low-star reviews on that). Price wise, it's pretty great. You're getting good deals, especially on holidays. Tip: If you see something you like and are considering to get, just grab it. You may think, well there's 5 other bags of the same style in the same color right there. Don't. There are tons of fobs (mostly Chinese) who buy about 30+ bags to re-sell them online at a higher price to customers from their home country. (This is not an exaggeration, they go in groups because they need friends/family to help carry everything they hoarded.) If you miss your chance, they'll grab them all. Literally see this every single damn time I go in. I had to learn to grab first and decide later, or forfeit the chance to even make any kind of decision. read more