I came here to return a bag and the experience was smooth and quick! The store is so beautiful and clean! I was on my way out when The associate Paige offered to help me clear something that had gotten on my red leather Coach bag! She really took her time and I let her know I would be leaving her a review I hope this finds her well I would definitely come to this store to shop the bags hold value they are worth the penny and they have nice sales as well on items read more

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Beautiful store! I was greeted as soon as I walked in by a really friendly girl. She was so nice and actually helped me get my phone working better. Everywhere I looked I saw something I wanted! But, I didn't need anything at the moment, but I will certainly be back! Great store with wonderful staff and beautiful merchandise! read more

Coach - Leather Goods Near Me - St. Louis, Missouri

I'm discovering I am behind on updating my Yelp reviews on some of my favorite places. Coach is one of them. I will admit, I am a leather goods junkie. I switch up my wallet, backpack and messenger bag as often as a lady changes her handbag. I even have a variety of duffle bags for traveling. Since my last review, this Coach store has relocated in Plaza Frontenac. It is now on the lower level, closer to Saks Fifth Avenue. This location is much more convenient now. I park on the back side of the plaza, enter the mall entrance, down the steps and Coach is directly across the way. This almost makes it to easy for me to shop. I can be in and out in a flash. The staff here knows me and knows my vices. Their approach is friendly and professional without being overly pushy. They are not hard-sell, it is soft and suggestive. I normally research the website first, then go it to see and touch the product I want. This is when they guide me to a better product to fill my needs, or inform me that I've made a wise choice. They've also called me to remind me of sales, or to inform me of something new, that is screaming my name. I'll be back? - Of course I'll be back, it's a leather store. When: Late 2017 Why: Two new wallets (don't judge me) read more

Amazing service every time I walk in! The Associates go above and beyond for their customers

Great backpack purses, iWatch bands, women's wallets, men's wallets, and service! My wife has liked Coach purses since before we met, and her appreciation for the finer things is just one of the many reasons why I lover her so much. After "nursing it along" for a couple years, my wallet finally fell apart completely last summer. My wife and the kids got me a replacement wallet for Father's Day... they got me several styles, including a Coach, so I could pick just the right one. At that point I had been investigating wallets for a couple years and was trying to find the right one... I was thinking that one of the newer styles was the way to go, one of the wallets with a center metal/plastic piece, with cards on both sides of with an elastic band in the outside, but they always left me wondering if they would really work and if they would stay together if dropped on the floor. I now know better... there is no finer wallet than this awesome one from Coach! While the other wallets they got me were nice, mostly with the money clips for the cash on the outside, the Coach design was far superior to these and the other styles I had investigated, for a few reasons. It has a fold-over top that snaps shut, making it so nothing falls out - everything inside is fully surrounded! The wide main pouch holds several credit cards and insurance cards, and it has a separate slot for the driver's license and multi-tool and emergency check. And there are three slots for cash! This are all awesome features! And the best part for me is that my wonderful wife and kids got it for me, from the Plaza Frontenac Coach store! At the same time my wife got herself a new women's wallet, which she loves... stylish, useful and looks good. For Christmas we got our son an iWatch... and after searching MANY websites for a nice band I found one at Coach... it clearly looked just right for him, with the right balance of "sporty" and "spiffy" (dad terms)... and the price was a little more than the others but not prohibitively so. And once i saw it I realized that for the much finer quality, the price is really not that much more than the competition. For service... by time I got to the Plaza Frontenac store it was nearing the end of a long day and I was wiped out... the lady working in the store was most helpful and made it very easy for me to get the watch band and get home. Thanks! When Mother's Day arrived our daughter and I walked into Coach unsure what to get my wonderful wife. The lady at Coach was helpful! In the end we got her a backpack purse and a coin purse... and a couple of initialed bag tags. My wife really likes her Vera Wang backpack purses so I wasn't sure she would really want another backpack purse, but she when she saw the Coach backpack purse on Mother's Day morning she was "alllll smiles." So we are very impressed with the varied items Coach sells and we are thankful that their staff is so friendly and helpful. Thank you, Coach Plaza Frontenac... we'll see you soon! read more

Walked into Coach with husband. Shopping for a new wallet. Now I understand a men's wallet is on the smaller purchase side. As the only ones in the store we were helped immediately. The second employee disappeared into the back of the store. All was going well until another customer walked into the store. Apparently this was a known returning customer because our sales lady walked away from helping us without a word, hugged the customer, started a conversation with her AND started helping her pick out purses without a second glance at us. There was no "excuse me, I'll be right back" or anything because she had no intention of coming back. We left without making a purchase read more

I love coach and recommend all other locations in STL except for Frontenac. They are definitey not customer service driven. Had an experience with a Christmas return and the store manager immediately said the handle was worn and didn't even have another bag to compare it to as proof, he just made the judgement and his decision was final. period. The bag was brand new and given as a Christmas gift. All tags, reciepts, dust bag, original bag etc was included. Funny thing is I went to another store location and they were so INCREDIBLY helpful - a huge contrast to what I had just gone through. I was so happy that instead of returning, I selected another bag to purchase! The Frontenac location manager was snobby, judgemental, effected (for no reason), smug and needed a major attitude adjustment. Again, I love Coach and will continue to buy but I suggest avoiding this location if you need any kind of customer service. They will be great & friendly when you make a purchase, but standing by it will be another thing or making a return! Great customer service is judged by the ability to not only help a customer select a suitable bag and purchase but be helpful when they are not purchasing. You never know, a smile and helpfulness could lead to another purchase! read more