August 7th, 2017 - Gate 410 @ 12:45pm Our experience from NY bus port authority to Woodbury Commons was stressful. This company should get their act together. No signs leading to Shoreline ticketing or gates. Once you get to the gate, you find no signs, and the electronic board it working. The bus wasn't able to take all the passengers so we had to wait for another bus which took 20 minutes. Then we got on the second bus and it was not working so they switched us to another bus which smelled like toilet. Stay away!!! read more

Totally painless traveling experience from Chicago to Madison. I arrived at Union Station and had to ask at the help desk where the bus picked up - which is right out front on the street. Just a regular coach bus with comfy seats, overhead compartments, and an on-board bathroom. There weren't many people riding so we all got 2 seats to ourselves on a weekday mid afternoon. Only a few stops (passengers are not allowed to leave the bus unless it's their final destination) and a driver switch half way and we were in Madison fairly quickly. The drop off place is nice too - a Peet's coffee is there to greet you, along with lots of studying students. I'm a little spoiled from riding the Bolt Bus out east with free wireless and electrical plugs on board, but this is a great service too. Buying tickets on their website is easy, just present your receipt to the driver - many people bought them on the bus too for the same price. read more

Dissatisfied with the lack of service. Waited for 9:15pm bus at O'Hare. One of the patrons called them around 9:35pm and was told the bus was canceled and the info was on the website. It was not. Another patron called and was was told the cancellation was posted the day before but the cancellation alert automatically dropped off the site at 6PM....so how would we have known??? Was told we had to wait 2 hours for the next bus. read more

Sick of Greyhound? Travel CoachUSA, a very decent, affordable bus service. The buses are always clean, and the bathrooms usually are too. The drivers are friendly, efficient and safe. I often take CoachUSA/Van Galder to Wisconsin and its almost always on time (and usually early). At times, I wish the service ran more frequently but, as it is, they run 365 days. read more

AVOID!!!! Terrible customer service at Ohara airport by Tim M. First I stand at the counter and wait as Tim talks with a friend. After finally getting served I asked how I would be notified of my bus arrival. Tim rudely let's me know he announces. It is only a couple of minutes before My bus is due to depart. I wait. I ask a bus driver if bus is here and he says no. I wait. I ask Tim for an update (interrupting friend talk again) and he says he thinks it just left! He never made one annoucement! Well He got that one right and I got to sit around and wait for the next bus. The most frustrating part is Tim refused to apologize that he did anything wrong. Never again will I ride coach. read more

I have had a positive experience with Coach USA in the past and the buses are clean, but we waited over an hour for a bus while 3 buses came and went for other locations read more

Unprofessional, unreliable, and unhelpful! I took the Coach USA shuttle bus to Midway after the holidays to spare my parents a 6-hour round trip drive to take me back to the airport, trying to be considerate. I had even called to check on a detail of my ticket a few days before I was scheduled to travel, without a peep about service cancellations of any kind - despite me repeatedly telling the person I spoke to when and where I was traveling. Day of travel arrives and it turns out my connecting bus to Midway was canceled, but nobody told me or any of the other passengers until we were all stranded halfway there! The day of this whole mess, I got on my bus at Notre Dame in South Bend and rode to the Highland Terminal without issue, despite having shown my driver the ticket when I got on and telling him I was transferring to the Midway bus. (In the driver's defense, he was the one competent person I interacted with in this whole process. Nobody had told him either, and he was just as angry as we were that nobody bothered to communicate with him about this.) Upon arrival at the Highland bus terminal, there was a handwritten sharpie sign taped to the office door, saying the connecting bus was cancelled and that the next one was scheduled in a few hours (after my flight back to the West Coast would've left without me). I went inside to ask what was going on and a disinterested desk clerk said it was canceled, there wasn't anything she could do about it, and I could call their service number if I wanted a refund. There was no offer to help us with alternative transportation (though I asked) or even an apology that we were all stranded halfway. Even after we had all informed them that we were going to miss the flights we bought tickets to get to in the fist place, no one could be bothered to care. Not wanting to miss my flight, I finally called a Lyft instead and ended up paying over $75 for the trip since it was at least another hour of driving plus Chicago city driving fees. Despite all of this, I finally got to the airport and to the gate, by which time I was still fuming about all the unnecessary added stress and expense. Finally able to sit down and relax for a few minutes, I called customer service to complain, and was told that nobody there could help me that day, but to call back on Monday and someone would be in then. Reluctantly, I noted down that I'd called and when, and tried to relax before my flight home. Fast forward to Monday: when I called back, there was still no one there who could help me, but I was told they'd be given a message and would call me back. To no one's surprise, I had to call them back myself 3 days later, because no one ever reached out to me. The person I spoke to was "just about to call me" supposedly. By total coincidence. After explaining the situation again and how angry I was that it had happened, I was refunded my ticket, but they wouldn't even consider refunding the cab fare that cost twice what my ticket did - which, again I only had to pay because they cancelled the bus! I asked repeatedly to be transferred to someone higher up to discuss the problem since they kept saying they didn't have the power to refund cab fare, but was told that there wasn't anyone else and they just flat-out wouldn't do it. I was left angry and out the equivalent cost of another useless bus-ticket after the encounter, with a very insincere apology after I told them how unsatisfied I was with this. Bottom line: Don't use this service, especially if you have a flight to catch. There's a good chance you'll just get stranded because nobody there gives a damn if you make your flight or not. The company is unprofessional, unhelpful, and unreliable. If you have any other options to get to the airport - use them. Don't waste your money on Coach USA. read more

Used to be a great way to get from Midway to Michigan City but recent schedule change is horrible. Added a significant increase in time with wait in Highland of a half hour. What a waste of time.. read more

I don't typically write reviews; however, my experience with Coach USA yesterday compels me. Coach USA does not have a refund policy, even when they are at fault. I arrived to take the 3:20 pm bus to O'Hare. At 3:40 pm we were informed that the bus had broke down. They dispatched a person to fetch another bus, time to arrival unknown. Coach would not authorize a cab, nor refund the price of two tickets. This is totally unacceptable customer service. I ended up taking Lyft which got me to O'Hare in the Nick-of-Time. read more

Smooth ride, on time, but there's no leg room at all. Kept hitting my shins on those dumb foot rests. Ride made for midgets.

I love the bus service and most of the drivers are great. I would give this a five star with one exception... They say they have internet on the bus and it's posted, but it is horrible. If you're going to have it, do it right. read more

It was my first time taking a bus to the airport and I was really nervous. The bus driver was a little late to my stop, but he was really nice, asking if I knew where I was going, and I arrived at the airport with plenty of time to make it to my flight! It's a nice ride, as long as you have headphones to drown out the ladies incessantly chattering behind you. :) read more

Waited long after scheduled time for the bus. Not reliable. They could film a new sequel to "Grumpy old Men" featuring the drivers of Coach USA. Each one I asked a question while waiting at O'Hare was as cranky as the last including our driver when he finally showed up. I tipped him accordingly $0. These guys need a personality tune up, and that includes the guy answering the phone on 13th street. It's almost like they're all serving a sentence. If another option is available, find another way to get from Milwaukee to O'Hare and back. I know I will. read more

My daughter needed to get from Chicago O'Hare to Notre Dame (with 2 big suitcases + more for move in weekend). The bus was 1/2 hour late. When it finally took off, it traveled for 15 minutes at which point the driver had everyone disembark on the side of the road for maintenance reasons. They were told another bus would be there in 20 minutes to get them. After another 90 minutes the replacement bus never showed up so she had to Uber to school. Very Expensive! Very Dangerous!! VERY UNPROFESSIONAL!! She was told a credit would be issued to her VISA. 3 weeks later... no credit. I called to speak with manager, Henry who cannot locate her travel ticket. I am disputing this with my bank. I have never experienced such poor performance from a "service" company. read more

AWFUL!!!! Uncompassionate! Van Gelder just left three HS boys in the snow in Madison because they couldn't figure out the difference between a student tix $46 and full fare of $60. Answer $14. Van Gelders answer: Off w/ your head!! read more

I bought I ticket for my Freshman son. He traveled from Melville NY to Binghamton NY on a Sunday night. First off and most importantly, the driver held his phone in his hand, looked at it oftened (possibly for directions) and was swerving over the line and his lane. My son immediately texted me that the driver did not know where he was going and didn't know how to drive. This 5 hour bus ride turned into a 8 hour ride. I couldn't believe that two hours into the trip my son sent me his location and he was 38 minutes away from his starting point according to google maps!! They missed their transfer at Monticello and passengers were left standing for an hour in the middle of the night. Never again! A stressful trip for my son and myself included! read more

This is probably one of the worst set of buses I've seen. Horrible response time incase a bus breaks down. Bad attitude from customer service (never take responsibility but always first to declare that whatever happened is not their fault). No compensation / refund / rescheduling in case of breakdowns. If I had a choice between Coach and other buses it's plain to see which one I'd take. read more

Only giving a one star because you can't give "none". Another Coach USA Super Saver Shuttle to South Bend horror story. We bought our tickets at ORD and were never warned that due to traffic delays we might not get to South Bend. We learned in Crestwood that the driver could not go to South Bend because he was out of government allowed driving time. The clerk at Crestwood was rude and uninformed. She could not say if the next bus would be able to go to South Bend, but we could go to Michigan City. Stranded at night in an unfamiliar and frankly scary part of Chicago/Indiana we learned other passengers had a family member coming to pick them up. We rode to Michigan City and these wonderful people got us to our destination. The next day I asked about a refund and was told by Juan at "customer dis-service" that the only way we could get a refund was to return to the desk at ORD in the next 30 day where we bought our ticket. A cleaver way for the company to avoid refunds! I wonder why there was no reserve driver since this has happened many times before. I think it's because there is no competition and the Coach USA Super Saver Shuttle doesn't "need" to care. Several of the passengers were young people headed for Notre Dame. I'm told they paid 160 dollars for an Uber to campus. Bottom line: Avoid this "service" like the plague. Check out the price of one-way car rentals or the South Shore Railroad as alternatives. If you have to use Coach USA Super Saver Shuttle, go early in the day before the drivers time out. Have at least 200 dollars available for an emergency Uber. Be prepared for uncomfortable seats, a rough ride and rude employees. If your child is headed for Notre Dame, tell them to be prepared to be dropped off at a nearly abandoned shopping center in Michigan City at night where they can sleep in a Planet Fitness until the next morning. Call the university so they know your plans and can come looking for your kid if they don't show up. Good Luck. read more

My sons were using Coach to get to O'Hare from the Portage station. The bus didn't show up and my Dad had to drive as fast as he could to make it to the Highland station so they could make their flight! It gets better...they flew back into O'Hare tonight and were waiting for the bus that was supposed to be there at 9:50PM to take them to Highland, and it didn't show up until 10:30PM. They had to buy a one way ticket from Highland to Portage because that's where the car was. The bus from Highland to Portage didn't show up and they had to wait for another driver to show up and wait for the next bus from O'Hare to get there. They sat in the station for another hour and will arrive in Portage at 1:30AM!!! This is unacceptable!! Will definitely use Uber or Lyft from now on...at least we can count on drivers to show up. How does a business run like this??!! Just no words!! read more

Coach USA is the worst. now plane tickets are through the roof to go from Chicago to Houston so thanks a lot coach usa. I had things in texas I had to get from hurricane Harvey but now who knows when I will ever get my dvd's my photo albums all my personal belongings thanks to your ridiculous company. never will I forgive you and never will I forget. read more

I am Leaving such a negative review because of the poor customer service and insufficient communication efforts by Coach Bus. I regularly fly into Chicago Midway airport and take the Coach bus to get to my college. I arrived at the stop I have gone to numerous times to catch the bus 25 minutes early, and the bus never arrived. I waited about 10 minutes, then decided to call the Coach bus phone number for my stop. When I called to ask about whether the bus left early or was late, the representative rudely said that the bus left on time. I asked how could that be if I was at the stop that was designated on there website for Midway airport. She begins saying that the pickup spot has been moved at there are signs around the baggage claim area notifying passengers. I asked her where these signs were because I did not see any, and she rudely repeated that they were placed throughout the area, and tried to pass off blame to Midway airport. I explained that I was not simply going off of past experience, but I also checked the Coach bus website for the location of the stop, and she told me that they have not gotten around to updating the website. Ultimately, I had to wait another two hours for the next bus, throwing off the rest of my travel plans. I found the communication regarding the stop change to be entirely insufficient. There was not adequate signage in the airport, nor did Coach USA update their website in a timely manner. I was one of several customers that had their travel plans thrown off because of Coach USA's negligence. I was also completely dissatisfied with the response from the representative I spoke to on the phone. She was rude, and completely indifferent. After this experience, I wish that I would no longer have to take these buses to get to school. If you have the another option, I would NOT use Coach USA buses again. read more

The website is not used friendly. It's hard to figure out the departure times for each stop and there's no way of knowing if the bus is late through the website. The locations of the pickup spots at the airport are very misleading as well. read more

This is the worst experience imaginable. Horrible driver that is late to everything. Half broken seats with horrible armrests. Crappy TVs that barely work and worst is the driving ability of the driver. Absolutely horrible. read more

One star is too generous for this bus company. We were directed here to take a bus from O'Hare to Madison airport. After arriving a few minutes early we found out that the bus was full. The driver informed us that we could sit in the stairwell or the bathroom!!! I'm not sure that's legal anywhere. As bad as that sounded we almost considered the option - that is until I confirmed whether he would in fact take us to MSN. We were quickly informed that no, he would not go near MSN, however we could bribe him to get there. To ensure we were clear on this he then went on to say "you can pay me money and I'll try to take you there". Unbelievable! Avoid at all costs. If you're stranded at O'hare you're truly better off just hitchhiking or renting a car. read more

This is for Coach USA which is currently operating Maryland's MTA Commuter Bus 201. The company recently took over the service and has been poor from day 1: slow, not familiar with route, not making connections to other transit modes, and causing commuter tardiness. Things were starting to improve but one driver (6am bus) actually shut the door and left the station as I was approaching the bus (within feet of it) today. This highlights the unprofessional conduct and type of service that I have experienced from this company and do not feel it is a reliable company. read more

On numerous drives on the NJ turnpike and Rt 3 into Manhattan I've witnessed the way these bus drivers continually cut off drivers in adjacent lanes, cruise in the left most fast lane, travel at excessive high speed, and make numerous illegal turns. Coach USA should be banned from the transport business. Why is no one investigating this company? read more

The buses between Chicago OHare and Southbend Airport are horrible. The bus drivers can't handle the money and it's so complicated that they waste too much time. They should just accept credit card only on each way and no round trip or group discounts because they can't handle it. Last night it took our driver 40 minutes at one stop to handle some payment issues. It's ridiculous. Our bus also broke down on the side of the road. What is a 2 hour drive which can be a 3 hour bus trip turned into a 5 hour nightmare. The bathroom isn't very clean and they should have wifi on board. read more

Currently on the Milwaukee Mitchell airport bus to O'hare and the bus driver isn't using cruise control. Steps on the gas to get up to speed, lets off, then back on. The bus is making this annoying engaging noise and jerking the bus every time the gas is pressed. Very annoying and uncomfortable ride. read more

These are the rudest bus company at Union Station. Canal St is all about swooping in, picking up passengers and running to clear the way for the other hundred busses trying to move commuters in rush hour. These drivers will squat in the "CTA Bus Only" street lanes for a half hour, clogging up the entire street and making CTA passengers walk out into the street to board. And then cop an attitude about it. read more

Bad experience! Our plans were changed during our trip and could not use the tickets, could not get our money refunded. No help from their website. read more

So someone steals my credit card details and books a trip on CoachUSA or Megabus or whatever they call themselves today. I ask for some details regarding this travel purchase to try and understand what this charge is to my card. Coach USA tell me they cant give out any details on the purchase. So they protect the thief and thank me for choosing to travel with Coach USA. wtf? The whole point of my call to them was that I DIDNT travel with them. Someone stole my card. You would expect some sort of customer service. From all the other bad reviews I can see I dont have to tell you all to avoid this company. You already are doing it. read more

Careful using this service. They don't seem to care (or know) when they're running late. Called them after waiting almost an hour past departure time at Ohare for the bus to show. At first they said they knew nothing about it. Then said it was because of a "new driver who was slow". No apology. On a Sunday afternoon with light traffic...hard to imagine why he would be slow. read more

To visit family in NW Indiana I fly into Chicago-- in the past I have rented a car or taken CTA to South Shore Rail to get to the Portage area, but on a recent trip (April 2012) I took the Coach USA bus and I am hooked! There were only 2 stops between O'Hare and Portage, and the trip didn't take much longer on the bus than it would to drive, plus you can relax and let someone else do the driving. The fare is very reasonable, especially when tolls and today's gas prices are taken into account. The ticket agents and drivers were very professional and friendly, too. Highly recommended. read more

This bus service is horrible.... I usually take this bus service all the time, but not anymore. BUS DRIVERS KEEP FALLING ASLEEP. I've been on four buses so far with this problem. SCARY! This is very irresponsible. read more

I frequent the trip between O'Hare/Midway and Notre Dame. Coach USA has never failed to impress me. The drivers are super nice and always on time, and the company accommodates students leaving school during holiday with extra buses. The only complaints are that the fares keep creeping up and that the trip makes a little too many stops! read more

Do not park and tide with coach usa your vehicle is not safe recently parked there for a week and went out of town when I returned my vehicle had been vandalized talked to managenent they stated read the sign park at your own risk the owner said ther is no security guard did i see one they boast 24 hour security cameras the manager had a nasty attitude when I asked about it it is not safe so take my advice and don't park there your vehicle is not secure read more