this is the worst dealership to buy a car they take advantage of you. They lie. and they're not good about solving any type of problems.

Absolutely do NOT go here! We took our truck for service under warranty and after they fixed it on our way home the engine light turned on. Brought it back the next day and they said it's not their problem!!! They called us liars and said we did something to it. They would not repair what they broke and when we tried to speak to a higher up we were asked to leave the property and told we are trespassing. That's how they treat customers. Run!! read more

Coast GMC has been my only maintenance choice for the last two years. I've always been very satisfied with the care and service provided. My latest visit was anything but satisfactory. On February 5, I made an appointment at Coast GMC for an oil change, tire rotation and to reset a warning indicator on the dashboard. The Service Agent told me they would "run a diagnostic" on the warning indicator. After waiting more than three hours, a Service Agent told me they couldn't reset the indicator light on the dashboard. The only solution would be to replace both key fobs and reprogram them for my car, which would cost over $500. I told the Service Agent I couldn't afford that right now, and that I would find a different solution. When I checked out, (three and a half hours later), I was shocked at the bill. Not only had they not rotated the tires, I was charged $235.00 for one-hour of diagnostics. I questioned the Service Agent about the tires and the $235.00 charge. He told be the tires didn't need to be rotated. ("They are in the right place") The $235.00 charge is the "standard fee" for diagnostics. I was never told what the "standard fee" would be. Additionally, had I approved the repair, I would have charged an additional $500.00. Basically, I waited three and a half hours for a simple oil change and paid $358.93. That's an expensive oil change. And I didn't get my tires rotated. I felt like I was at a small gas station in the middle of nowhere: "If you want your car back, you'll pay anything". I don't appreciate being charged a "standard fee" of $235.00 without being notified in advance. The prices for service are not posted, so I shouldn't be surprised that "standard fees" can be whatever is charged. I'm willing to overlook the $30.50 fee for "shop fees". (A completely made-up figure used to pad the final bill) Over the years I've learned that you trust a service department until you can't. I can no longer trust Coast GMC with my service. Charging outrageous fees might make you more profit in the short term. But charging "surprise fees" to loyal customers is not a smart business move. I will find another service option. read more

The day I took delivery of my vehicle we noticed that the 2nd key Christopher gave me for the vehicle was a Chevrolet key and it didn't work for my truck. I told Christopher I wasn't willing to take delivery without a 2nd key. It was verbally agreed by Christopher after getting approval by Dalton that Coast would provide me with a 2nd key for my vehicle. Christopher ordered a key for me and told me I could get it programmed at my local dealer "no problem" and that Coast's sales department would pay my local dealer for the programming. I received a key from Amazon a week later. Last week I called the dealer near me and set up an appointment and upon bringing my truck and new key in to be programmed found out that non OEM keys are a big problem to program and also often break after a few weeks. It's annoying to find out I was lied to by the sales staff at Coast and now after trying to contact them without a call back for over a week my only recourse is to leave this bad review. read more

You must be very careful with this dealer especially with the financing manager named Cliff they negotiated a price of my car over the phone I live in Orlando city almost two hours away from this dealer and I chose them because they had the car I wanted to negotiate with the salesman over the phone and they secured me the price and monthly payment. The surprise I had when I met Cliff who is the Financing Manager is that he placed hidden charges within the price of the guarantees. What he did was put $2600 above the negotiated price, and then he told me lies and said it was a discount in the car, I wanted to buy him guarantees extended to my Car because I intended to stay with him and what they did was to hide these extra charges within the warranty. Now that I realized what had happened. I called Cliff and they don't give me any choice to return this money in other words I lost money for not having noticed me in time when I signed the papers. Be very careful with Cliff, because he has a computer on his desk and he places his arms on top of the computer so you don't see the numbers you're signing be very careful with this dealer Especially Whit Cliff. read more

Awesome experience here at Coast Buick GMC!! Caitlin was outstanding with negotiating our deal via text and getting the things we wanted. Caitlin also came in on her day off to see our deal through. No haggling and no forced protection packages like Ford or Dodge dealerships we went to. Wish we could give more starts but it won't take it!! We will be highly recommended Caitlin and the rest of the dealership to our friends and family!! Still not convinced, we drove 4 hours from West Palm Beach for this deal. read more

Coast Buick GMC - 2500HD just what we wanted!! - Car Dealers Near Me - Port Richey, Florida

STAY AWAY!!! I went to Coast GMC to have my Yukon XL serviced. I had 8 items that needed to be looked at. Service writer Kyle Humet told me "no problem, we will diagnose them for $235 EACH!" That comes out to $1880 Just to diagnose my vehicle, before any repairs are done. In other words $1880 to plug in their computer which tells them what is wrong. Talking about a wrip-off. Do not go there, find a reputable service facility! EdK. read more

Reached out to employee in used car sales for offer on unit in stock. Received reply just about 24 hours later, than he was in process of selling same car. He thanked for offer however. Nothing wrong with a quick fair reply. Surprised that it took almost a full day on a Friday to reply, but other business ops were likely in place. If no further solicitations come into play as requested. The contact and resolve was fair and fine. read more

BEWARE of fraud I bought s car with the wrong window sticker in it I would not have purchased this vehicle for the price if the If the right window sticker was in it They did it because the salesman knew I want it so much off I believe Salesman should be fired with the managers on duty at the time because they were all in it The general manager just called me he says it's OK to take a window sticker that has a higher value 52,000 negotiate through 52,000 the car I bought says 45,000 but that's good business practice read more

Can someone please explain to me how any of this adds up? I came in for a routine oil change, but the final bill seemed unusually high--even after accounting for an extra quart of oil at $6.99. The math just doesn't make sense. I'm left feeling like there are hidden charges or that the dealership is using some shady marketing practices to inflate the cost. Transparency should be the standard, but this experience has left me feeling more suspicious than satisfied. I'll think twice before returning. read more

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I went in after a horrible experience elsewhere. Everyone was so kind. We were treated with respect and they went above and beyond. I went in with expectations of being sent away with nothing but coming home with a beautiful brand new Terrain! They worked hard, made it happen. I highly recommend Coast Buick!!! Thank you everyone i love my new car!!! read more

I requested more information on a new 2024 truck this dealership had advertised online. Wanting to make sure it was on the lot and not "in transit" since I need to make the purchase within a month. After I received a confirmation it was indeed on their lot the salesman added it "technically" had a deposit on it BUT his sales manager says it could be sold. This was my first red flag. He proceeded to email me 2 videos showing himself with the truck and mentioned my name. Then I received an unsolicited email with a price quote showing an MSRP with the EXACT same VIN# over $33K more than the online MSRP. Since then I have reached out to a sales manager with no reponse. read more

My sales person was excellent, however, the dealership seems very unorganized behind the scenes and they fell short on customer service and communication. Voicemails and emails went unanswered. I spent over $60,000 on a truck but my expectation level for a dealership of this size would have been the same if I bought something for $30,000. There are many things that a business may not have control over, but customer service is 100% their responsibility. I'm not sure how they expect to build and maintain customer relationships when there is no effort to effectively communicate with new and existing customers. I received a response from the dealership from a different review stating that a manager will be in touch. Guess what? Crickets. You may get a great price on a vehicle, but don't expect much else after the purchase. read more

It is with great pleasure that I write a 5 star review (higher if i could) for Coast Buick GMC and specifically the service writer Steve Fruge and the team in the Service Department. I brought my 2001 Pontiac Grand Am (88k miles) in for service for a crank no start intermittent issue. I was greeted quickly and professionally by the Service Manager and directed to Steve's area. We talked at length regarding what issues I was having with the car and what diagnostics would be performed. Additionally, I had a lot of original equipment on the car that needed to be replaced. They replaced the original spark plugs, wires, brakes, rotors, belts, brake and transmission fluids, a map sensor, and other miscellaneous items including an ignition recall from GM. The car is running like a new car and I couldn't be happier. Steve Fruge is a top notch service writer, he explained everything in detail and was very knowledgeable and professional. Coast Buick GMC is lucky to have such an outstanding, detail oriented employee. I will definitely be back to Coast Buick for all my maintenance issues in the future. (Thank you Steve!!) read more

Coast Buick GMC - Car Dealers Near Me - Port Richey, Florida

I had made an appointment a few days in advance to get my car looked at I took it at the appointed time 10 am. The whole day went by and no one got ahold of me. I then decided to call them at 4 pm and apparently the lady Kathy was too busy to talk to me so they took my name and number and said they would have her call me back. I waited a whole hour then decided to call them back and odd enough Kathy answered the phone. No one had even looked at my car in the whole 7 hours it was there from 10 to 5 so I told them to pull my car up so I could go pick it up. Mind you I was trying to get my car fixed on my one day off and nothing got accomplished they do not honor appointments nor do they communicate anything with you. read more