I moved to Tampa and forgot about my six month appointment. Coast dental on 14815 N Dale mabry got me an appointment right away and I was relieved to get my teeth checked out before my wedding. The exam itself was good but I was a little worried that the dentist didn't recognize the cap on my tooth. I had a couple of fillings that they did that day, which I also appreciated (it being so close to my wedding) but had post dental pain from that. I have had fillings before and had never experienced pain like this while waiting for it to heal. I went to get the pain checked out and the tooth that was worked on smoothed a bit more since it felt like sandpaper, but the dentist started shaving the wrong tooth! They did give me painkillers for the pain, and the pain did subside the day before I got married. I should've canceled my cleaning, but it had been 6 months and I wanted to get my teeth cleaned. I have had many cleanings before today, but this one was by far the worst experience. I felt like the hygienist was ripping away my teeth, which surprised me because I have a top of the line brush and floss at least once a day. She sent me home with prescription mouthwash and insisted it was my fault I was in pain. Since I have such good dental hygiene habits, I think I just have sensitive gums. It frustrated me when I was belittled and treated so badly. That being said, my teeth look great now. I appreciate the service, but I wouldn't go back again or recommend this practice. read more

I do like the dentist, but almost every other aspect of my experience was/is crap. I only went because Dr. Hite is the ONLY corporate dentist that my oral surgeon would recommend. Paid almost 6 Grand for my dentures, and now they are trying to get another $650 for them. This is all on the corporate side mind you. Once this is all settled, and I get my permanent dentures, I will not go back. Make sure you get line-by-line detailed bills, and of everything you have paid to them because they will try to screw you out of money. read more

SCAM! Wish I would have read the reviews before making an appointment here. Such a terrible experience and a waste of 3 hours. Tried getting sold many different things when I just wanted a basic cleaning and never had any problems with my teeth. Read the reviews!! Looks like many people had the same problem. Also very dirty and outdated. read more

Horrible place,they rush you in and out and don't care about the outcome of the work the patient paid for!

First time going to a non private practice dentist. My experience was super lengthy at 2 hours long. I didn't even get a cleaning like I requested when I initially made the appointment. I have to come back in another month for just a cleaning after I took time off from work. It was a waste of time. I hope my next appointment is successful. If not, I will be moving locations. On the plus side, their price for a nightguard was less than other places, ringing up at $400, just have to make 2 additional appointments, and the physical mouth mold couldn't even be with my cleaning date. I wouldn't recommend Coast Dental for these numerous engagements. read more

I have been going here for years and LOVE Dr. Hite and Marlene! The lady who is the office Mgr. who is Erin, is doing VERY unethical business with the billing with Insurance and Co- pay for patients.... My Insurance company told me my co-pay was $475 for a crown and they paid $425, since the office was in Network with my Insurance company. I was charged $688 and was trying to get the difference between the $475 and $688 that I paid which was a $213 difference back.. When I called Erin she told me my Insurance company was doing (Shady business) and she didn't owe me nothing back except $73 that was from months back, that they owed me for a different visit...... I told her why haven't you sent me that, and she stated that I can use that on another visit, I couldn't understand why she didn't apply that to the visit for my crown, and she had nothing to say.. She also hung up on my Insurance company because they wanted to know why she would not give me the money they owed, so she hung up on them... I just wanted to let the public know that this is a very terrible way to do business and if this is the Office Mgr. And they want to keep there customers, they need to get a Mgr. who is not ripping there patients off.. I have made a claim with my Insurance company to investigate why they are not paying the money owed to me back.. I will also be finding out if my husband who has a crown put on if he was also overcharged. I will also report this to BBB and anyone else for investigation. It would of been better if they had Moral, to just give back $213 instead of ALL the bad reviews this place has. It's a shame to have such a Nice, Compassionate, Dentist and the people doing billing are doing their patients like that.. read more

Stay as far away as you can... Sent to BBB already my complaints and I truly hope this dentist office gets shut down for the horrible practices they try to pull! A "cleaning" from your insurance means cleanliness NOT them telling BOTH me and my husband we magically BOTH happen to have 6 cavities (haven't had a cavity either of us in 30 yrs!) and how expensive the filling where going to be! Hmmmmmm! Oh, and not a single tooth brush used or a single tooth cleaned for our CLEANING! What a SCAMMER BUSINESS!!! read more

This whole "practice" is just a business scam. I moved here recently and was matched with Coast Dental through my insurance. It's nearby so I decided to give it a try. I was having some tooth sensitivity, so I booked an annual cleaning with a quick evaluation. I arrived a half hour early and waited about 50 minutes to be seen. X-rays were fine and the tech was sweet. Everything after that was absurd. The hygienist came in and poked around my gums and concluded that I had "inflammation that might lead to gingivitis." I found that weird because I've had exactly zero issues with anything in my gums and have good dental hygiene and regular cleanings. No one has ever said anything of the sort. Then a dentist CALLED IN ON A VIDEO CALL and told me it didn't look like I had cavities from my x-rays but I should purchase a special rinse and toothpaste for my inflammation. I interrupted her and said that I wanted a dentist to actually look at the tooth I came in for, and she said the "attending dentist" (what?!) could do that when he got a minute. After the this, the salesman/hygienist made me watch a 3 minute infomercial about a tray that could deliver peridontal medication because "flossing and brushing just isn't enough." Then he sat down with a "plan" that was to cost me $630 for a deep cleaning. I told him that I wasn't interested but I would like to see a dentist. At this point, my appointment had been 1.5 hours so I scheduled my afternoon work meeting because I knew I couldn't get back to work in time. The dentist came in and he was kind. He said my tooth I was worried about looked good, but I did have the beginning of decay on the other side of my mouth under a filling that was going to eventually need a crown and how about we go ahead an schedule that. He showed me the area on the x-ray, so at least he wasn't totally full of baloney, but I am not convinced I should get a crown yet since I have zero symptoms. Another tech came in with another $240 plan. I told her that I was not ready to schedule anything at the moment and was I still going to receive my cleaning that day. She said that since it was after 1pm, the staff was on lunch and I could wait until 2 for that. I asked to speak to the office manager. The office manager came in and I asked why I was being told to wait until 2 for the cleaning I had scheduled for 11:30. She said that I was down for a new patient visit, not a cleaning and it must have been a miscommunication with their scheduling department in the Philippines and that happens sometime, but it didn't matter anyway because I had to get the special cleaning and that has to be scheduled out because it takes a long time. I told her that I just wanted the basic annual cleaning that my insurance pays for and she told me that I wasn't allowed to have one. That I HAD to get the deep cleaning because that is what the dentist (WHO NEVER LOOKED IN MY MOUTH) had prescribed. She said that the hygienist could lose his license if he did a basic cleaning when a deep clean was required. That is when I left. For my $70 co-pay, I spent 2 hours for them to try to sell me $900 of things I don't need and told I wasn't allowed to have my insurance covered cleaning unless I did the $630 out of pocket treatment. Obviously, I won't be going back. This is what happens when capitalism mixes with healthcare. Someday we will learn from civilized countries and have universal health care so that doctors are not business people with for-profit companies. Until then, I guess I'll just keep flossing and hope for the best. read more

Never have I ever encountered such a horrendous medical facility. Dental offices in prisons in developing countries are more hygienic. The place is a dump. Absolutely filthy. Took over two hours for a routine cleaning. I watched the woman at the front desk berate an elderly woman in pain, calling her a liar when she stated she was scheduled for a same day appointment. Then, I overheard her and the staff mocked a person on the phone who had an issue with an insurance claim that was denied. When she hung up the phone,The staff ruthlessly made fun of the patient. They lost the new patient paperwork that took me 20 minutes to complete online and never verified my dental insurance before my visit, as they promised to when I made the appointment. The state should close this place down!!! What a nightmare!!! read more

Worst than Bright dental! I can't believe it. Poor time management, let me sit around waiting. Outdated equipment, none digital x ray, hard to find nowadays.... Worst of all, the teeth cleaning! It was the most painful(yes painful, he FORGOT to apply numbing gel! and my teeth were in great shape, professionally cleaned 4 months ago) and most ROUGH I've ever encountered. He even bruised my upper lip! I told him twice, he did not say a word about it. He also brushed toothpaste right onto my lip!! My gum was in pain after I went home, and my lips have been numb since, my jaw is also sore. *Spoke to the dentist and manager, they decided to issue a refund. The hydrenist still had no apology when he saw me, no sympathy, and still works there... read more

I have been bringing my kids here for years and they have always seemed decent, i started going last year and paid $673 for a basic cleaning that should have been covered under my insurance, my insurance refused it. I raised my insurance coverage and went back to get a cleaning, again they say it's going to cost me, so I call my insurance myself they say it should be covered, I argue with office and they say it's all correct and I will have to pay out of pocket so I leave without doing anything. (Refuse after being taken advantage of Before) I go to another dentist a week later and insurance covers entire thing!!! They are scamming! I am certain they could have had the first cleaning covered if they knew what they were doing in office and weren't trying to take advantage of people! Update they have not sent me one invoice but a $75 collection just went on my credit from the SEPT cleaning!!! Count it $673 plus $75 is what they are trying to charge for a cleaning and then not sending invoices just throwing it in your credit, save yourself the hassle than dealing with these people! It's sad cause hygienist is great. read more

Dr Hite and Stella were so nice, and very thorough! A great dentist and staff at the dale mabry location!

When I initially called for an appointment, their "system" was being updated and I had to leave a callback number. They called me back nearly two weeks later. Told them I wanted an appointment for dentures evaluation. First thing they asked was for my insurance carrier. Told them I'm on Medicare without dental coverage. They immediately said their system was down for an update and would have to call me back. Told them to forget it, I've gotten that story before and I won't be calling them back. read more

I can't say enough about Dr. Dillon and his staff! They truly went above and beyond and I've never been more thankful. I had a dental emergency and my insurance was out of their Network. Reena (sp) the receptionist is absolutely amazing! If it wasn't for her I'd probably still be in pain and searching for a dentist, She called everyone she could, worked through her lunch and did everything she could to get my ins to pay out of network and get approval. In the end it didn't work out as planned but Dr. Dillon called me and told me to come in and he was able to help me at no cost! He's an amazing dentist and he has an amazing staff! I've never been to a cleaner, friendlier office..they did everything they could to help me and I've never been more grateful! They are truly a blessing and I'll definitely pay this forward! read more

This is for the Carrollwood branch. During this Covid crisis, my appointments have been cancelled three times without notifying me. Had I not called I would have taken off work only to find a locked up office. These are the same people that text and call to remind me when and where I'm expected to be and at what time for appointments, but they didn't have the courtesy to let me know three visits were cancelled. read more

Horrible!!! I made a cleaning appointment and after 1 1/2 hr of exams, they said I need extra treatment, root canals, etc. I said I can take care of that later, but when are you guys doing the cleaning? 'oh, that's for another visit because the person in charge has a full schedule'. Really? By the way the x-ray tools that they put on your mouth leave you all sore. One of their first questions was, do you have any discomfort in your mouth? well, after all the big, hard tools that they put in the mouth for 1/2 hr, yeah, I have a big discomfort. Thanks very little! Looking for a new dentist. What a joke! read more

safe and healthy.. you must be kidding.. Outside of trying to charge for services my health provider said are free. \ your office has zero consideration for social distancing during the coronavirus pandemic... the waiting room was packed like sardines ... Worst dental service ever,, yall care more about money than any personal care .. read more

Awful experience! My first dental appointment lasted for 2 hours. The place is not clean. All their equipment has fingerprints on it. I was just watching the tech and dentist touch the computer mouse with their gloves on, then without, without even wiping the thing. After my 2hour xray and consultation they hand me a bill of ALL the necessary procedures that I needed to have done totaling over 6K.... my advice... same as the other review...run for the parking lot and head out. read more

I had a very good experience at Coast Dental for a periodontal cleaning. The dental hygienist was very nice, thorough and efficient in her cleaning. There was a new receptionist who was very pleasant and helpful. We have had to challenge some of the charges in the past based on our insurance coverages, but for this visit everything worked well and the treatment plan costs were just what we expected. I didn't need an exam or any other work done during this visit, but Dr Ghabbour stopped by during my cleaning to say hello. He is very personable and cares for his patients. During a previous visit for my wife's appointment, I mentioned that I had chipped a tooth and that I would have him look at it during my next appointment in a few weeks. He had me go with him to an exam room so he could look at it - then he smoothed it down for me right then and there. Great service. read more

This practice tries to extort money from seniors and their insurance on-demand when the opportunity arises. My mom went in for a consultation with Dr. Chen He initially confirming that they accepted her insurance and that she would not be needing to pay anything for the consultation. Initially they made her wait an hour past her appointment. On top of this they made her take x-rays so they could bill her insurance despite her having over ten x-rays with her taken recently for the consult. After this they made her sit in the patient dental chair and a staff member approaches her to ask her to pay about $100 for a "consultation fee" before even seeing the doctor, despite already haven taken x-rays which they were going to bill her insurance on top of the consultation fee billed to the insurance! When she told them that no payment was previously discussed over the phone, they told her that the staff member that talked with her was from the Philippines and didn't understand her but it was clearly a lie. On top of all this, my father and mother both went to use their bathroom and there was no soap, no toilet paper, no towels, nothing in either the men's or women's bathrooms! Are you freaking kidding me guys!?! Would seriously avoid this practice! read more

This is the worst dental office I have ever visited. The "dentist" was condescending and unprofessional. She did not seem like a real doctor. This place tries to up charge you and make you get unnecessary tests so they can bill you more. I found a new dentist immediately after leaving this office. I wish I could leave 0 stars!!! read more

I went to this location out of convenience and because they took my insurance plan. When booking the appointment over the phone, things went well. I made sure they had my insurance info, etc, and gave them all the information they needed. When I came in to the appointment, I was astonished at how awful the customer service was! The receptionist did not even acknowledge me as I signed in to the clipboard sitting directly in front of her. Although I was the 1st appointment, I waited 30 min before going back. I was then xrayed by a technician who must have been on his first day...there is no other excuse for such incompetence! When doing bite-wings, he repeatedly cut my mouth with the sharp material, and even went so far as to ask me not to cry out in pain, as it would disturb the other patients! His excuse was that I "have a small mouth" and it's not easy to do xrays on a small mouth. (I'm a mid 20s female...does he not see children as well??) After they tried repeatedly to sell me extended cleanings and hi-tech tooth brushes, at outrageous cost, I was checked out. I was so happy to get away from the office that I paid the extra $5 "hazardous material disposal fee" without question. However, the $57 bill that they sent me will NOT get paid, as I specifically said numerous times (on the phone booking the appt and in office) that I wanted simply what my insurance would cover, and no more! I would highly recommend you stay away from this office! read more

Never again!!! Been coming for a while. I'm going to start off by saying they have an amazing front office. They are very friendly. I recommend people all the time. Well, I used to now i am the opposite. They sneak charges in and do not explain certain things will be charged extra. Bad business. I always ask before they start how much it will cost. They asked me if I wanted an oral screening and never bothered to mention it cost more. I dont know what all my insurance covers that's why I ask before they start how much things will cost. They lost 3 customers. Had them cancel my upcoming appointments and now looking for another dental office read more

This place is terrible the Latino receptionist is a straight c**t the dental assistant and dentist made me have a tooth removed that was savable and then told me I had to have 2 more teeth removed thank God I didn't do it because another dentist saved them for me and told me the tooth they pulled was savable to and the first time I went there I had a coupon for an xray/exam/cleaning but then I got a bill 5 months later for 87$ then went I called the Latino receptionist answered the phone caught an attitude with me and basically chewed me out saying they billed my insurance company and that my insurance company refused to pay it (because it was the free new patient special) and they didn't except my insurance anyways I never even gave it to them , it wasn't very clean the dental assistant was constantly touching their computer mouse with and without gloves on and the equipment they used to put in my mouth to do the x-rays didn't look clean and we're very bulky so it hurt the hell out of my mouth it was a very terrible experience I'm surprised I did not get sick cause of the dirty equipment they used, their all about $$$ no care for their patients just and all around scary and bad experience if you're looking for a cheap dentist dad treats their patients right go to the Tampa Family Health Center they will treat you very much better like a human being read more

I can highly recommend Dr. Hite. I have been putting off dental work for years, mainly because of monetary reasons and other things that had to come first. I've been to other dentist and she is the first one that offered me options that I am happy with that I can deal with budget wise. With dental insurance being basically usless, it was wonderful to find someone who can help me with issues I've worried about. read more

Unorganized office staff, not very professional. The Doctor and hygienists are great, but the front office and office manager are rude and difficult to deal with. Looking for a new dentist office! read more

I came here after having some trust issues with another dentists office. My old dentists office told me all these different problems in my gums and teeth when I was just going for a cleaning, and gave me a $400 quote. I didn't buy it because I brush and floss every day and take very good care of my teeth. So I came to Coast Dental for a second opinion. They did a thorough oral exam and found that I just needed a basic cleaning and gave me some rinse for my gums. My teeth look great. Prices were affordable. The employees were all very pleasant, particularly Dr. Ghabbour and his dental hygienist. So happy I came here! read more

Never been so happy to visit a dentist! The doctors and staff have great synergy and a wonderful sense of humor. The work they did was perfect. read more

They refuse to do the preventive cleaning as noted in the dental insurance contract (which should be free every 6 months) instead they want to charge more for extra cleaning. The front office staff is not professional, no smiles and talking to us as though we are nobody. I asked them to mail my papers to another dentist they said yes but never did anything about it, even after I went there to sign the release documents. read more

They only care about money! Not their patients, happiness, or insurance! They over charged me on EEvERY procedure!! I called insurance to check their prices on a major surgery and they were over charging $1200!!!! Run, don't walk, RUN!!! Don't waste your time, money on this horrible place!! A Caring Dentist is better option in Wesley chapel! read more

I have been coming here for years, even though I no longer live in the area. They are always polite and professional, and they never run late. Their prices are reasonable too. I have never felt uncomfortable here, and they always want to work with you to make your smile it's best. read more

The people greeted me warmly. I transferred from another coast dental office. Christine Taylor was my hygienist and she was better than great. I explained to her that i have a gag reflex and please be gentle. We talked for a while and i found out she too was from Mass. She was extremely gentle. I also transferred there because my dentist Diaa Ghabbour was now there. He is excellent also. thank you read more

I just got my braces off at coast dental new Tampa. I had such a good experience and loved the staff :)

A complete nightmare! Zero stars. Wish I could give negative rating!!!!They continue to disappoint. Unprofessional and crooks. Do not come here if you like your teeth! read more

DO not use this Dental office- they are only there for the money... all they want is payments from you and your insurance- running a scam- the place is also not well maintained and doesn't seem clean ... read more

I brought my son in today to the South Tampa office for a cleaning. They had me pay in advance. I paid with a visa gift card. (Keep in mind I am a single mom who counts pennies to make ends meet.) While waiting for my son's cleaning, I looked at the bill and noticed a $14.00 charge for toothpaste. I approached the desk lady and explained I didn't want to pay $14.00 for a tube of toothpaste. She stated it was in my son's "course of treatment", but she would give me a refund. She took back my old receipt showing the toothpaste and told me she would shred it. She never ran my gift card through the machine as she had done when I paid. (Stupid me!) I tried to use the gift card tonight and of course she kept my money. I was stupid enough to trust this lady and didn't keep the original receipt! Now I'm out $14.00! I will not be returning back there again. read more

Horrible! Completely disorganized!! Didn't let me go back with my child for his appointment. The Dr. (Who never took even a moment to meet me or talk to me directly) supposedly said they wanted to root canal and cut away my sons gums for a crown. Insurance won't cover the gums (can't imagine it is a NECESSARY procedure if insurance says absolutely not!) We waited for our appointment and again the Dr is no where in sight only the tech. She kept trying to talk for the dentist, saying she won't do the root canal without cutting his gums. I asked to talk to the Dr who FINALLY made an appearance. When she heard I wouldn't do the gums she immediately changed her tune and started saying the tooth needs to be pulled and the whole plan for the root canal and crown would be useless anyway. WHAT?? Again, I said that was nothing like what was expressed when we came for the consultation. Dr turns and says you would have signed the treatment plan... Surprise... No signature because they never explained anything to me!!! The icing on the cake is her telling me I need to find an oral surgeon because she can't pull the tooth! So if that was her recommendation to begin with, why was she trying to bill insurance for 800.00 worth of dental work and then 200.00 more out of pocket for cutting up my child's gums! All for a tooth she says can't be saved!! Don't waste your time or money here!!! Horrible experience! The dentist is one of the most stressful experiences as it is, let alone when they are clearly being shady! read more

I am very happy with the service provided in coast dental carrollwood by dr castro and her assistant stella. The are the best i highly recommend that place. The alwaay provide excelent service. Thanks dr castro and stella you are the best. read more

Literately the worst. I scheduled my appointment based on my insurance recommendation and referral from my primary dentist...explained in detailed I would be coming from St.Pete an hour away so I could get my wisdom tooth removed promptly, not same day, but same month... I called the morning of to confirm all paperwork was in and my appointment time. Drove the hour to the location with my new born in tow... arrived 15minutes early, completed my paperwork and asked the front desk about my referral from the other dentist. They said they would check on it. 20minutes went by. I let the front desk, who could clearly see I had a NB with me that I needed to breastfeed and if they were running behind (obviously) I told them I would need 15minutes to feed her....they said I was next but had just enough time to feed her. I left to breastfeed and come back, waited until 1pm. Asked again when my appointment would be (it was suppose to be at noon). They called me back at 105. When I got back they said they didn't have the referral and they couldn't do anything so they would have to reschedule me. I refused to leave. I called my dentist and they sent it over immediately. Upon getting the referral they said the dr that does wisdom tooth removal didn't even work there that week or day and I would still need to be rescheduled. I told them to take the xrays needed for the dr so a pre approval for my insurance could go through so I was not stuck waiting on them. They said they would submit an emergency request through my insurance in order to get my surgery done by July 20th. as of this afternoon my insurance has not heard from them. There has been no apology from the staff who is highly rude and insensitive to anyone else's time or comfort. Submitting to insurance is not a difficult task and scheduling clients when the correct dentist are in isn't that complicated either. You have to baby sit these people because for proficiency in less than lackluster. read more

Worst experience ever! Because of their endodontist I am now missing a tooth that only needed a root canal. First off they couldn't get the xray machine to work and I could hear them on the phone to support. I ended up in the chair for 5 hours - the Dr. completed the root canal and when they took xrays found that she had to go back in and undo what she did and drill deeper. When I returned to my dentist for the crown and he opened the surface, blood came out. He took xrays again and found that the Coast Dental endodontist had perforated my root, drilled through the bone and forced the filling material into my sinuses. I had to have the tooth pulled, there was no saving it, after I had spent more than 2,000.00 for the crown and root canal. I have now been fighting for 3 years with their insurance company to be reimbursed and to pay for the bone graft and implant I need to correct the problem they created. They continually stall, promise payment and then never issue payment. It is one of the lowest rated insurance companies, and it seems there is no recourse. The amounts involved are too small for a suit and they know it. They need to be held accountable and I will continue to post what happened until they acknowledge my claim. read more