I haven't had much good experience w/ most local HVAC techs. Too often they have come out to just…read morecharge me an easy $100 or more and then leave w/out anything done. This is why I waited 3-4 years before calling a pro to take a look at my mini split that has been leaking refrigerant. My handyman has tried & failed to find the issue for years. I would've been so much better off if I had called Alpha sooner. If I would've called them the first time I had an issue I would've saved hundreds of dollars. Jason, from Alpha came out today & looked at my ductless heat pump. He brought out his handy (& expensive) leak detector and quickly zeroed in on the leak, which was around the outside connection point. He just needed to tighten it and add more refrigerant. The leak detector verified the issue was remedied. He also took a quick look inside my other heat pump before leaving, to make sure that a common grounding defect of that make was fixed, it was. It's so rare & so refreshing to have a real pro that knows his trade so well. I will certainly call Alpha Heating the next time I have an issue!

The team spirit and effort at Alpha Heating in Bandon is notable. They replaced our 30+ yr heat…read morepump and followed through with troubleshooting the thermostat. The technicians were called and without fail, they showed up promptly and satisfied our concerns. They are nice folks, easy to do business with.

My furnace went out on Sunday. It's Friday and my new furnace is heating my home with a far better…read moreprice than I thought I was looking at. Great job guys!! I highly recommend this business here on the coast!

Back in October, Brandon and his team did heat pumps for us in our two Coquille houses. Then in…read moreearly April, I sent Brandon an email asking about the credit from Coos-Curry Electric for the installation. In a few minutes Brandon called to explain that he'd made an error and sent the credit forms to the wrong power supplier. He sent me the right forms in less than an hour, and as soon as I returned them, he sent them on to Coos-Curry. And two weeks ago, when I checked their website, I saw a credit large enough to cover the next four or five months bill. So here's the thing: Brandon checked his files as soon as I asked a question. He found an error, told me about it, and fixed it immediately. That's five star service! If we ever need HVAC again, I know who I'm calling.

Real pros work here, not the typical pirates you find all too often elsewhere…read more Their proficiency will save you money, time & frustration.

Alpha Heating and Air Conditioning has come out to service our heater and air conditioning for two…read moreyears. I spoke to Sherri to make an appointment and she explained all the different options we have for service. She was very nice and it was easy to understand. I am very happy with the job they did and the technicians have been very knowledgeable and very nice. I would be happy to have them back. And, I signed up for the twice a year service for more entailed service at a great price.

They came up with a cost-saving solution to a problem with our gas fireplace that saved us from…read morehaving to replace the whole thing. The technician was very pleasant and cleaned up around the job before leaving. I hooked up with this company at the Douglass County Home Show and I'm glad I did!

They installed a new unit on a new build, when we got to the house it was blowing but not cool…read moreair. They came out to figure out what was wrong but never called to tell me what they were going to do to fix it and never fixed it. We came to the house to find the unit continually blowing again without any cold air. I called to find out what happened, they said there must be a leak in the freeon and they need to chase the leak... they didn't turn off the unit just left it blowing and never scheduled the follow up to chase the leak and fix their unit! Totally not impressed.

They came out fast on time and fixed what we thought might be the problem quickly. Cleaned up…read moreupfront with what they were doing and very fair on price. I will Always use them! Referredus the someone for stove work and actually gave me the info twice since I misplaced it. Everyone is friendly and polite and a joy to work with

So my wife and I had been searching for a certified chimney sweeper in the Florence area from…read moreThanksgiving until January 11th. Almost 2 whole months. See my other reviews for my experience with a different company that was very poor. On January 11th, my wife and I had dealt with the other company enough... So we stopped at the fire station to see if they could recommend someone for us. A man named Jerry came out and introduced himself, he is a volunteer with the Fire Department and he has an HVAC business that also does chimney care. Jerry was extremely polite and gave us his card. Our chimney was swept 2 days later and he was extremely thorough. He swept the chimney, vacuumed out the flew, and cleaned the entire fire place area. He did a great job and we couldn't be more pleased. He placed sheets down to keep our floors clean and he even cleaned the roof area around our chimney for us. We couldn't be happier. Thank you Jerry! Our experience was super positive. If you need HVAC or sweep help, give them a call. What an awesome local company that still knows what customer service is. Not to mention 3 days for a turn around on a sweep is pretty fast. We will call him next year without a doubt. (As long as we are still here).

gave me an estimate of $500. without actually coming out to the job site, because of the possible…read morematerials thatmay be used. Two laborers no extra materials use took 1 hour to complete job. they still charged $500. for 1 hour job. I have used them in the past i will never use them in the future. Quality was ok. Value was crap.

UPDATE: Although it did take a few weeks post installation…read morethey were able to rectify the issue with the heat pump and its now working wonderfully. The GM Thomas made my issue a priority and began communicating frequently with me until it was rectified. In the end of the process he did a couple other things to make up for the time that system didn't work and my time lost. He even came to meet me in person and discuss it at length. We are satisfied with the end result.

I purchased my HVAC system from James Heating in 2021, and have them service my system annually…read more Their techs are knowledgeable and professional. Highly recommend them.

Our ac stopped working on the hottest day of the summer (103), so far. I called at 5:00 pm. They…read moregot back to me in about 5 minutes, and were at my house in 20 minutes to fix the problem. Both technicians were VERY friendly and courteous. They are now my go to company for HVAC. Thank so much

Jesse was able to come by the same day I called him and diagnose our heat pump issue. We really…read moreappreciate his prompt service and would definitely recommend and will be using him for any other heat pump issues or installations. Thank you Teresa

Jesse has come out twice a year the last couple years to inspect my heat pump system and was very…read moreknowledgeable and easy to work with. Then this year I've been unable to reach him -- multiple calls and texts with no response. I did finally get a text back to a voicemail I left, but then he went silent again when I asked what his availability was. It's a shame, but it tells me he doesn't need my business and it's time to look elsewhere.

Quick to respond to our request and the crew came out and finished the job on time…read more We highly recommend Rogue Valley Heating, Cooling and Electric.

DON'T USE THESE GUYS!!! I'm extremely unhappy with them. I sent them two emails. In the second one…read moreI detailed exactly what I was unhappy with. BTW, I was quoted $150 when I told them I had the fan. I was NOT told it time & materials, I was NOT told it was $150 for 1 guy, $250 for 2. I was NOT told they markup product 50 PERCENT!!! Here's my email and their response (in quotes). Joseph Elkin josephe@rvheat.net Hello Kris - Thank you for your email below. I have tried to answer all your questions in red. Ok, so I've cooled off a bit from my previous email. Your guys were very pleasant, arrived early, did the job. "Thank you for this. We strive to treat everyone with respect and work hard to earn customers' appreciation." What I'm still really unhappy about is: * Lack of communication with ME, the homeowner, the one who made the call for service. "When you called for service you were offered a sales call to provide you with a proper quote, or T&M if you have the parts already and just want to pay for labor. You told the CSR who took your call that you have the parts needed. You chose the T&M option which is $150 per hour for one tech and $250 per hour for 2 techs plus material (marked up)." * No check in with me to see what my budget was. Was I ever asked? No. "When budget is a concern a hard number can be provided with a sales call. T&M can be the cheaper option but not always if you dont provide all of the correct material. We have most common items available on our vans and mark up that material and have it available for your convenience. If we dont have the material and have to go to the store you pay for that time." * Leaving and coming back THREE times - once to get self-tapping screws to make the fan I bought work (don't your guys carry this very common item?), second time to buy a new fan when they realized it wouldn't work, third time to buy a dryer hose. Not to mention, I would never have paid for them to drive around on my hard-earned dime to figure out where to find a new Broan fan. "When you choose T&M you need to have all the material needed or we have to go get it. In a t&m situation the owner absorbs the cost of material procurement." * I didn't care what brand it was, why they thought they had to match the brand is beyond me. Was I asked? No. "Alot of times the same brand will fit better than a different brand. My guys were just trying to get you the best option. They would have reacted the same on a hard bid (quoted) or T&M." * Then, to take even more time to NOT find a Broan and drive around to until they found a Panasonic one. I would have been happy with a cheap off-brand. Was I asked? No. "I am not sure if you were home during this, my guys said they were speaking with a gentleman on site. I believe they were trying to get back as quick as possible to get your install done. Material was supposed to be on site." * Had I been given the option to reschedule, I absolutely would have done that. Was I asked? No. "Once you have chosen the T&M option and we have blocked out time on our technician to facilitate the install, a rescheduling would send that technician home for the day or at least for that amount of time. You could have chosen this option but it sounds like whoever was directing my guys on site wanted to get it done." * Not leaving me the box, instructions, warranty card for the fan. "He will be by this afternoon. Please ask him for it. My guess would be he disposed of it in your trash can. The instructions can be found on line. As far as warranty is concerned we warranty it for 1 yr." * I still want to a copy of the receipt to see what he paid for it. "All material is marked up to an additional 50%. Ill have the office send you a receipt for your records." * Your guy had Rob give him $20 to go buy an 8' dryer hose. I'm sure they didn't use all 8', so where's the extra length? It should have been left with me. "Please ask him for it when he is there this afternoon. If he doesn't have it let me know how long of a piece you think we owe you and ill get it." * Your guy gave Rob the receipt for this item, so why not the receipt for the fan? "Receipts that go to the project have to be turned in so we can properly bill out the job. I can get you a copy." I had been quoted $150 and because anything construction/maintenance is always more than I thought, I had $250 in mind for this project. "You were quoted $150 per hour plus material. Your project took 3 times longer than it should have because you did not have the right fan parts when we arrived." Instead, I spent $741.19. Almost 3 TIMES what I anticipated. "Our flat rate to replace a basic bathroom fan is $930. This price includes a basic bathroom fan with a light and do a straight swap. Typical installs go as high as $1250. You still saved money going the t&m route even considering all of things that went wrong." "I do apologize if this install was above your budget. I would highly recommend getting 3 quotes on future installs ...