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    Coastal Ice Machines

    2.5 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Coastal Ice Machines

    Appliance repair

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    4 months ago

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    Livingood's

    Livingood's

    2.6
    (46 reviews)
    $$$

    I came in a couple of weeks ago and bought a new laundry center. Tammy Smalls found the exact unit…read moreI needed, processed the paperwork and set up delivery on the spot. Everything was perfect in my experience with MsSmalls and the delivery personnel.

    Our hood vent stopped working after 10 years. They sent out a repairman ($150 to show up) who said…read morethat the repair would cost almost as much as a replacement. So we bought the replacement. We scheduled their RECOMMENDED installer to install it as well as vent the hood to the outside. It was on an exterior stucco wall and had never been vented to the outdoors. The installer is named Rodney Cooper--stay as far away from him as you can. He replaced the vent (2 people 1.5 hours with NO electrical work) and then had trouble drilling to the outside. He asked for $2650.00 after doing half the job. My fault for not asking for an estimate beforehand. This was an insane amount for the amount of work he did. And he wouldn't communicate with me when we were both in my house, after I expressly asked him to do so--instead he repeatedly called my husband who was out of town and at Urgent Care for a medical issue. Cooper left without letting me know what the plan was to finish the job. I subsequently called 2 other installers who said the job should have been well under $1000. (one said $550-$650, less if it took less time than he estimated) Now I see Livingoods' response, telling me that it's my fault for not getting an estimate, which I acknowledged above, and that he doesn't know Mr. Cooper's rates. That is unacceptable, since they recommended him. He does not address if $2650 was a reasonable fee for installing a $900 vent. We told Mr, Cooper that there had been a window (since removed) behind the cooktop, and he had told my husband that he had architectural experience, he should have known that there was a 'header' above every window, and his sub tried to drill through the header, where Cooper had determined was the best location. I know that I should have asked for an estimate, but I never expected Livingoods to recommend someone who would charge that much for such a small job. Again, I don't really have an issue with Livingoods, but I do have a SERIOUS COMPLAINT against their preferred installer, Rodney Cooper. Furthermore, Mr Cooper told me not to pay the sub, but to pay him instead, and that I would get a $50 discount if he didn't have to write an invoice. If I am the only person who has complained about Cooper's charges, I am truly surprised.

    Coastal Ice Machines - homeappliancerepair - Updated July 2026

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