We had a blockage somewhere in our kitchen drain that I couldn't get out with my auger, so I called…read morea bunch of local plumbers. Drain King got back to me very quickly and also had the quickest time to get to me - about 5 hours. David arrived right in that window and got us going in a little over an hour. He also showed me a problem with how the drain pipe was routed, along with a fix that I can handle easily. David was very professional and cleaned up the mess when done. I'm keeping their contact info for the next time.

A little backstory to my situation first. I work 11:00 - 07:00 during the week. I usually come…read morehome, see my young daughter off to school and my wife off to work, perhaps do a couple of chores then I sleep during the day. This morning I did the brakes on my car so I was up a bit later than normal. When I went to use my toilet it was not flushing. Plunger, hand snake, and a garage full of water later, I'm in panic mode and tired. It's now close to 2:00pm on a Friday and I'm worried about who I can get out here on short notice... and how much this is going to cost me. I searched for a few plumbers based on reviews and proximity, and Dave from Drain Kings was one of them. Dave's very nice wife answered the phone and she informed me he was currently at a job, but would call him. He was at my place within an hour and a half. He came out anticipating a snake job but after diagnosing he found a substantial clog in my pipes and got elbows deep into a big mess and cleared it all out. He saved me $100 dollars on the call. He easily could have snaked the lines and charged me much more, but he was upfront and honest. He gave me some tips on how to prevent future clogs, and guaranteed his work for ninety days. Meaning if a snake is needed in the future the price will be offset by the charges from the work already performed. He was fun to speak with throughout the process too. I would definitely use Drain King again. I witnessed firsthand that the guy knows his shit. And I mean that literally.

Do not do business with this place, charging way too much and the job nasty, not nice guys. Never…read moresee them again

I recently had to repair a problem with my furnace, the repair they initially performed only lasted…read morefor two day, they did not find the real problem, but I still had to pay for the call. It took three more call's to finely find the problem ( not them I did it ). I was overcharged for the whole process and when I told them about what happened, they did nothing. Stay away from this place with any "real problem" that needs solved. I got "screwed". I was charged $2500, to fix a problem that should have cost $1500.

I was referred to Vaughn Plumbing & HVAC by a contractor friend. Mike and his team: Angelo and Sam…read moreare responsive, respectful, punctual and often early (what??!!) and they clean up after the job has been completed. They take the time to carefully explain the issue and process to resolve in an easy to understand way. I've used Vaughn Plumbing & HVAC multiple times for separate issues in my home. I highly recommend them to you and yours.

I reached out to Mike this morning for an urgent shower leak. They were here hours later, fixed it…read morequickly, and most importantly - only fixed what was needed. It was a minor, inexpensive leak and they were so honest about it! I appreciate working with a Mike because I trust him, and he is always quick to respond and help.

Guy treated me as less than and gave unsolicited advice. Reeked of smoke/ashtray. Didn't explain…read morewhat he was going to do and or why prior to coming, so the appt. was pointless & waste of time. I knew there was no active leak in bath ceiling, but realtor told me to have him cut ceiling open for no reason to only then have to pay another guy idk maybe $90 for paint I bought and then maybe $2-300 to fix hole in ceiling (and he had to come back about 4-5x to fix this.). Plus, this guy who was unrelated to this business ended up showing up like 2 hours late or always changed the arrival times. Cool dude tho. Let's just say I didn't write a review on that realtor, but we agreed to cut the cord lol. The admin. lady was extremely helpful, informative, funny & precise.

Very professional and knowledgeable team. I got same day service within a couple of hours on a…read morewater heater failure and replacement. Dan and Brian serviced the unit and I was impressed on the efficient manner in which they worked. They were well educated and very forthcoming with information on how both my water heater and furnace system worked. There are other plumbers closer to my location but these guys are the gold standard when it comes to service and professionalism.

I have never had an issue with Cote Electric who serviced our generator for years. I missed the…read moreannouncement that they had become part of Heritage Home Services. I called Cote wondering why hadn't gotten by annual service contract renewal. They explained the change and told me about the Heritage Advantage Membership plan which provides discounts on repairs and purchases and discounts on maintenance. We signed up and had our first annual maintenance check since the change. Our service tech, Pharaoh, gave us a heads up that he was en-route, explained what he was going to do, how much it would cost and how long he expected it to take. He was very pleasant, completed the work promptly and cleanly. No complaints with the change to Heritage and will continue to use them for service.

Had a service agreement with COTE. Went fine the first year. Then, they were purchased by Heritage…read more Next year, no one calls. No reminder. No one comes out. I call to make an appointment and am told the price increased by over 50% (from $249 in March 2025 to $375 for March 2026). Is there a point to a service agreement if you still have to make an appointment and the price can increase by over 50% in one year? The answer is...nope. No point at all. So, I'm off to find a new service company. Here's some text from their contract (emphasis is mine): "Why should I sign up when I can just call each year for maintenance? If you call each year we will be glad to accommodate you and come and perform the PM for your generator. However, by not signing a contract you risk the possibility of a rate increase every year whereas A PM CUSTOMER IS GUARANTEED THE RATE FOR THE DURATION OF THE PM AGREEMENT (except for continuous maintenance which may be subject to rate increase). Also, PM customers are in our database and WILL NOT NEED TO CALL for PM service. A PM customer will also receive priority service, specifically when winter rolls around and we receive an increase in service calls. A PM customer will be charged a service rate of $105.00 per hr for any repairs needed, a non PM customer is charged $140.00 per hr" Note that they never called. And they immediately raised the rate. Can they do that? Yes, technically, because elsewhere they say this: "Labor will be at a rate of 80% of base rate, which is currently $140/hour and is subject to change without notice." So, yeah...they basically lie about the benefit of a service agreement and their agreement is entirely contradictory. I'd recommend you stay away from these guys. EDIT: They called me and told me that they had called to make an appointment and told me the date they called. I checked my phone (which is the number they told me they called) and my phone has no record of any call from them on that day. My text has no record of any text on that day. They also said that they had to raise their prices but offered me a comp service. I told them no thank you, as I found someone willing to do the service for very close to their old price. Therefore, I stand by my rating and review.

Mike just left after replacing the plumbing in my master bath tub/shower. He arrived right on…read moretime, called ahead as I had requested, got the work done in the time I had expected it to take, and cleaned up after himself. He's a really nice guy and I'm delighted with the work he did on a tough install (including cramming himself into a small closet behind the shower to get to the pipes.) Mike is my new go-to plumber for sure.

I needed a plumber when I returned to a house without hot water. My plumber of many years was now…read moreretired, so I looked on YELP for suggestions. I chose Mike Reid and what a find! Very helpful and kind, making time in his schedule to come to my home and fix the situation. A gentleman and knowledgeable, he is a wonderful find! Thank you Mike.

The worse Experience I have ever had with a contractor. He started a $9k job with me on a new home…read more He got his $2500.00 Starter check. He came and worked 2 days, (about 8 hours total). He said he needed a $6500.00 check to pick up the furnace. I gave him that $6500.00 and never saw him again until the day in court several weeks later. I had to hire a new plumber and it cost me an extra $8000.00 to finish the job. He lost the case in court and the court awarded me $ 8500.00 but have yet to see a dollar. He was arrested and we now have a new court date for him to make payments. Run from this contractor!

Wow. Talk about service. Michael Shappell of MDS plumbing had my hot water heater replaced the next…read moreday! Not only was he the lowest of my 3 bids, but he also went beyond what was required and improved my existing hot water system by installing extra shut off valves and a badly needed expansion tank. He gave me a complete demonstration on how to set the temperature and even left me the tools to change it. Great job Mike. THANK YOU!