Stay Away from Passion Pools - A Costly Nightmare…read more I contracted Melvin from Passion Pools in April 2024 to build an in-ground swimming pool for $71,000. I was supposed to have a completed pool with only a $5,000 final payment remaining -- but here I am, over a year later, out $89,000 with an unfinished project and still unable to swim. Throughout the build, Melvin repeatedly asked for more money for materials and work that were clearly included in our contract. Why was I still buying materials at the end of the job? He constantly made excuses, even telling me he had to "take money from other jobs" to finish mine. That is not my responsibility -- it's completely unprofessional. He asked for advances to go to a funeral in Tennessee. Despite being fully paid for several aspects of the project, including an $8,000 retaining wall, the wall remains incomplete and is missing caps. This wall has set for 3 month unfinished and unpainted. The decking around the pool is unfinished. My pool lights do not work properly. The heat pump I was given is a used, low-BTU aftermarket unit that trips regularly. I was never told what chemicals to use or given any guidance on maintenance. The front and back yard were dug up and never restored -- I now have large areas of exposed soil that will likely cost me an additional $20-$30K to fix. Melvin worked at a painfully slow pace -- showing up only once a week for a few hours -- and frequently asked for advance payments, including once for a funeral. Meanwhile, I've paid $89,000, and my pool is still not finished. Passion Pools breached the contract by failing to deliver what was agreed upon. Very unprofessional, yelling and curing his workers out that my neighbors heard it. He even promised my neighbor he'd repair their grass, which is still a muddy mess. Unsurprisingly, he's now disappeared and moved on to the next victim. I feel as if I have been robbed. His excuse for previous bad reviews, which you can see on Yelp and other review sites, is that people want to bring a black man down. I am black and this is just business. He robbed me for his own gain. He never had intentions to finish this pool. To make matters worse, he appears to have scrubbed all prior negative Google reviews. He will likely respond to this claiming I didn't pay him or didn't pay on time -- I have all the receipts and text messages. His receipts were handwritten on black paper with no accounting system -- completely unprofessional and shady. With the pool and retaining wall unfinished, I am unburying myself out of a $100,00 nightmare. Thank you for ruining my whole experience. This was my first experience building a pool, and it's been a nightmare I wouldn't wish on anyone. Do not trust Passion Pools. I'll see him in court.

great every personable understood my goals made suggestions and. I'm known for my fabulous pool…read moreparties and poolside photoshoots

Kolbert and his team are the most reliable, available and honest pool Company I have ever used. We…read morehave used them for over 15 yrs and would highly recommend JKB pools!

They showed up and and removed my old pool heater and installed a new one. The price was compatible…read moreto other prices on the market.

If you're looking for a good reliable, affordable, friendly service, this is the company for you…read more He was very detailed, clean and organize. He answered all my questions. communicated the night before he came, when he was on the way and when he was done. Excellent customer service!!! Pool service is hard to come by nowadays, especially because I do not want to sign a yearly contract . I'm glad I found these guys on yelp with great pricing and a clean finish.

They were great..fast..affordable...would use again...came out quickly and were very professionalread more

Do not give these people your money! Their ability to screw up a saltwater pool is astonishing. We…read morehave a small lap pool, 8k gallons max. Yet their tech decided it needed 80lbs of additional salt (two full bags), all because he was incapable of doing the math properly. Now the level of salt is more than 50% over the recommended limit and I'm spending my day partially draining and refilling my pool. Management's response was to send me a chart, which if they had followed it, showed the pool needed no more than a few pounds of salt added.

I was so disgusted and overwhelmed that I spent thousands with another pool company on my pool but…read morenothing was keeping my pool clean. Last summer I gave up and my pool turned into a swamp. I found H2O Pool pros and Trey was at my house within a few days. He drained, cleaned and fixed things that weren't working. He was super responsive dive and reasonably priced. Looking at my pool literally depressed me and now it's sparkling and I've opened up my curtains to the back yard for the first time in over a year. I can't say enough good things about this company!!

Most honest, professional pool suppliers I have ever met. I have been using them for years and…read moreyears. I will not go anywhere else for pool care. They just installed a new beautiful liner for me and I love it. I totally trust these guys. Thank you and may God bless you always! The Rainwaters from Pendergrass

If anyone in Jefferson is looking for a good pool company, I HIGHLY recommend that you do not visit…read moreR&R pools. After dealing with an issue that they caused 2 years ago, the owner Brent, has decided to completely ignore us and deem himself not at fault. In June of 2020, my mom hired R&R to replace our liner in our pool. Ever since then, approximately an inch to two inches of water leaks out of our pool every single day. Thus making it impossible to balance, due to the amount of chemicals that are leaking out. This company refuses to return any calls, texts, or concerns that my family has over this issue. This business took roughly $4,000, to replace the liner. This was the liner alone. This doesn't count the increased water usage due to the leak, and increased chemical costs due to the leak as well. If you want a pool company that will talk a big game, but fail to deliver when they have caused an issue, then use them. In this economy, where the price of everything has gone up, you would think that they would be more conscious when it comes to running their business. I fully support small businesses, but I will no longer support this one.

Fantastic service. We've had issues since we put our pool in (by a different company!) due to…read moreshoddy installation. Brian and his team have helped right all the wrongs and has our system humming! Prompt response when something isn't working or just to answer our silly questions. Always on-time and solid weekly maintenance. 5 swimmers rating!

I've been working with Bryan for years and can say without a doubt that Bryan and his team are the…read morebest in ATL. From expert consultations on what I need to do with my pool to getting me the right supplies and even fixing issues on site, there's no one I trust more. Bryan is knowledgeable, helpful, quick and communicative - everything you want in a pool service professional.

Highly recommend! I…read morecan't say enough good things about working with Water Wizard Pool Services. From day one, their professionalism, consistency, and genuine kindness have stood out in every interaction. It's rare to find a company that not only does great work but also treats you with such care and respect. Working with Marcela and Eber is always a pleasure, they are responsive, reliable, and incredibly knowledgeable. They take the time to explain what they're doing, always show up when they say they will, and leave everything spotless. I never have to worry about a thing with them on the job.

Waterwizard goes above and beyond to service and take care of their clients. Their work is thorough…read moreand they always make it look pristine, I'm amazed at how they always know exactly what my pool needs. Everytime I have interacted with their team they have been professional, friendly and attentive to any concerns I have. I cannot speak highly enough about the company. Thank you!

This is our trusted pool store. They are always friendly and helpful. The prices are competitive…read moreand the service is over and above.