I've purchased from the Snellville Leslie's location for several years. The staff is always…read morehelpful. If they don't have something, they go out of their way to help me find it or an alternative. The free testing is invaluable, and I feel comfortable asking them questions as I'm not a pool expert. They always take the time to explain things to me. THANK YOU, TEAM!!

This is the place I come to to get supplies to keep my pool nice and clean, they are super friendly…read moreand do the water test for you for free, their prices can be a little bit on the higher end but they are literally less than a mile from my house, so it's not worth trying to find somewhere else that will require to drive a lot more, they are very attentive and give you a report as to what the chemical composition of your water is and where it needs to be and give you all the supplies in order to keep it beautiful, I highly recommend them .

This place is awesome! The owner and employees have always answered all of our questions! They test…read morethe water and they tell you exactly what you need to get your water in perfect swimming condition! They have never told us wrong!! We will always go with Thompson! Been going there since 1998!

Very nice and will answer any questions you have. We have been having our…read more water tested there and they have never tried to over sale you on chemicals. They tell what chemicals to put in first and how long to wait to put the next chemical. Always helpful and always have a good stock of chemicals and parts needed.

We had a wonderful experience with Nickell, our sales pro at the Buford location. She was terrific…read morewith communication before our appointment and spent several hours with us showing us all the benefits and comparisons of almost every tub in the showroom. She even arranged for an impromptu wet test for the tub we chose. Management bent over backwards to meet our requests to finalize a deal. Post sale support started the next day as we plan for the final delivery of our tub. We couldn't be happier with the whole experience.

After Georgia Spa bought Spa and Deck Creations in Blairsville GA, it has been nothing but poor…read moreservice, raised prices, and very poor businesses practices. I had a leak in my hot tube, called for service to locate the leak. Charged $260 for the service call. Service man found heater leak and gave me an estimate of $465 to install new heater and it would have to be ordered. When I called to get it ordered, the price went up to over $1000 dollars. I bought the heater on line for $365 and installed it myself. What a ripoff, never do business with them again.

I really like all the options and variety that they provide their customers. Excellent service and…read moreChris is very knowledgeable about the product.

Stay Away from Passion Pools - A Costly Nightmare…read more I contracted Melvin from Passion Pools in April 2024 to build an in-ground swimming pool for $71,000. I was supposed to have a completed pool with only a $5,000 final payment remaining -- but here I am, over a year later, out $89,000 with an unfinished project and still unable to swim. Throughout the build, Melvin repeatedly asked for more money for materials and work that were clearly included in our contract. Why was I still buying materials at the end of the job? He constantly made excuses, even telling me he had to "take money from other jobs" to finish mine. That is not my responsibility -- it's completely unprofessional. He asked for advances to go to a funeral in Tennessee. Despite being fully paid for several aspects of the project, including an $8,000 retaining wall, the wall remains incomplete and is missing caps. This wall has set for 3 month unfinished and unpainted. The decking around the pool is unfinished. My pool lights do not work properly. The heat pump I was given is a used, low-BTU aftermarket unit that trips regularly. I was never told what chemicals to use or given any guidance on maintenance. The front and back yard were dug up and never restored -- I now have large areas of exposed soil that will likely cost me an additional $20-$30K to fix. Melvin worked at a painfully slow pace -- showing up only once a week for a few hours -- and frequently asked for advance payments, including once for a funeral. Meanwhile, I've paid $89,000, and my pool is still not finished. Passion Pools breached the contract by failing to deliver what was agreed upon. Very unprofessional, yelling and curing his workers out that my neighbors heard it. He even promised my neighbor he'd repair their grass, which is still a muddy mess. Unsurprisingly, he's now disappeared and moved on to the next victim. I feel as if I have been robbed. His excuse for previous bad reviews, which you can see on Yelp and other review sites, is that people want to bring a black man down. I am black and this is just business. He robbed me for his own gain. He never had intentions to finish this pool. To make matters worse, he appears to have scrubbed all prior negative Google reviews. He will likely respond to this claiming I didn't pay him or didn't pay on time -- I have all the receipts and text messages. His receipts were handwritten on black paper with no accounting system -- completely unprofessional and shady. With the pool and retaining wall unfinished, I am unburying myself out of a $100,00 nightmare. Thank you for ruining my whole experience. This was my first experience building a pool, and it's been a nightmare I wouldn't wish on anyone. Do not trust Passion Pools. I'll see him in court.

great every personable understood my goals made suggestions and. I'm known for my fabulous pool…read moreparties and poolside photoshoots

If you want an illegal Lien on your property because they did not pay their concrete bill. Use them…read moreif you want concrete that will crack within four months. Use them if you want somebody that is going to ruin your driveway. Be very careful using them. Horrible job! Not a company to trust!

I'm very sad to write this as I like Ricki and Joe. But Ricki persistently didn't tell the truth…read moreover a 6 month period saying she had applied for the pool permit. I called the city myself after 6 months and they said there was no permit application ever submitted. After I pushed it we got the permit. They were paid well in advance of the progression of the project, but when they would finish another step they begged for the next check and complained they were late after a few days. They were paid 90% of the project with only 70% completed. We had to get a lawyer to sue them to finish, which they eventually did, but only after I spent thousands of dollars in legal fees. It's very sad and unfortunate. I honestly don't know how they stay in business it's so bad. They used to be very good, but I have to say something to keep others from going through what we did. I'm very sorry to say.

Let's get something straight. Keeping a pool clean and algae free is not easy. It takes work and…read moreyou're going to need someone you can trust to help you out. Enter Felicia. Jedi Master of swimming pools and destroyer of algae. Take a look at the before and after pics of my pool. My power went out while I was out of town for 10 days and I came home to an algae infested pond where my pool used to be. Felicia came to the rescue fast. We came up with a plan and attacked my pool. Seeing is believing. It took 4 day--2 of them rainy--to go from Emerald Green to Perfect Pool Blue. Dear Leslies. Never let Felicia leave. Never. Ever.

I love coming here! Service is always excellent, and unlike other pool service place they always…read moremake sure to pay attention to what I say and what is happening in my pool. I actually drive a longer distance to come to this Leslie because of the quality of service and expertise. The two people I always deal with there are Felicia and Mercedes and they really know what they are doing. Amazing!

After I posted this review on Yelp, Joel tried diligently to reach out to me and he apologized…read moreprofusely for the faulty installation and neglect regarding repairing the leaks. He sent me a full refund for the amount I paid back in 2023. I've seen many five star reviews elsewhere and I think he's driven to maintain that. While I appreciate the refund, the casual disregard to repair the leaks on this installation took a ton of my time, and I'm certainly out more than what I was refunded, but I have learned a lot in this 2 year long process. I'm just writing to relay my experience as to inform the next customer, not to damage a local company's reputation as that is not my intent at all. I wish them all the best- I'm sure he'd be great at a much higher price point than that of mine.

Pleasure to work with. They do what they can to satisfy their customer no matter the cost. I…read moreappreciate their communication.