This cleaners is definitely old faithful to us! We've frequented this business for over 18 years for alterations and special requests. This place always provides my family & I with excellent customer service and excellent quality work whether it's dry-cleaning or completing alterations, and they continue to always beat out their competitors by almost 50% w pricing and turnaround times. Another wonderful feature of this establishment is they have a drive-thru and it's very convenient. As long as this place continues to stay in business they will always have the Carr Family's business!!! read more

Tried this cleaners out when my old cleaners shut down. I've always driven past the place so I figured I would check it out. I was performing in a concert that weekend so I needed my blazer cleaned and buttons tightened. I was dropping my blazer off on a Thursday to be picked up Saturday. Walked in and the place smelled horrible. Nasty, sweaty, gym sock-ish smell. I figured perhaps somebody just walked in or something and the scent was lingering. I dropped my blazer off anyway. Bad idea. The price was $12 for just the blazer. A little pricey. My blazer was available that Saturday at the agreed upon time. The scent from before was still there. I checked the blazer while I was there and the buttons were tightened up as requested. However later that night I sniffed the blazer and it smelled absolutely AWFUL! That same scent of the place was now on my blazer. There was no way I was going to my concert with that jacket smelling like that. So around 1am, I threw my blazer in the wash machine with some Woolite. Thankfully that was able to get the scent out and I lint rolled it. Was good as new. Moral of the story: if the cleaners smell bad when you walk in, walk back out. read more

Excellent fast quality service! The people are so friendly and know all their stuff for tailoring and cleaning. I trust them for all my tailor and dry cleaning services. read more

Have been going here just over 20 years--every single week. They do a great job and the prices are reasonable. Have been happy with the alterations we have needed occasionally, too. The building itself isn't fancy, but I'd rather have the good prices and service than a fancy building where I spend 5 minutes/week in the drop off-pick up process. The employees are not particularly chatty, but most of the time, I'm on my way to work or from work, and not interested in a conversation. And if I do feel like chatting, then they do make small talk. Lastly, it's also nice to be greeted by name by the manager who when he sees me pull up, has the clothes ready at the register to expedite my visit (and I noticed that he does this for many of the other regulars). read more

Took leather vests in to have patches sewn on. I ask Mark(the owner) if this something that he can do. He told me no problem!!! Long story short, he did a horrible job and I had to have vest corrected 3 times!!!! Horrible sew job and had the nerve to keep price the same!!! Never again will I use this cleaner for anything else!!! read more

Long story short, when the owner took it upon himself to make an alteration that I did not request and lost the original pieces, he did not admit his mistake or try to rectify the situation. He just ridiculed me. I really don't like to write reviews good or bad, but people considering using Cobblers & Cleaners in Owings Mills, MD need to hear about this experience. I have an all red baseball jersey with navy blue lettering and 6 red buttons (there is no white fabric on the jersey anywhere). I had lost the top button and asked the owner if he could replace it. He told me they did not have any red buttons so I asked about a clear button. He stated they had a clear button they could use. It wasn't my first choice, but it was at least an acceptable alternative for me. When I picked up my jersey, there were 6 WHITE buttons on the Jersey that did not match the red and navy jersey. I asked why he changed the other 5 which were perfectly fine and he said it was because he did not have any red buttons. I asked him why he didn't put a clear button on like we had discussed and he said he didn't have any clear buttons. I was frustrated because 1. He should have checked to make sure he had clear buttons before saying he did and 2. HE DID AN ALTERATION THAT I DID NOT ASK FOR OR APPROVE. They have my number but did not even attempt to call and say hey we can't do the alteration like we thought, what would you like us to do? When I pointed that out he told me it looked ok and muttered "All this for a button? Sheesh." That was pretty upsetting because I had been going there for several months and interacting with this man every time but once. I had never had an issue before and had never given him any grief of any kind, but now that I was trying to understand why he would take it upon himself to authorize a change that completely altered the look of the Jersey, he was giving me attitude! When I asked for the red buttons (5 total) that were removed, he reached in the the jacket pocket of another item I had altered and pulled out 3 red buttons. When I asked where the other 2 were he said they were missing too and that the original order was for 3 missing buttons. I pulled out my receipt and referenced it as well as the tag on the garment bag. Both showed the order was for 1 missing button. He then told me they must have just been missing too and kept saying "All this for a button? Sheesh." Even if I wanted to have the work undone, I couldn't because he had lost 2 of the original buttons. He never offered to fix the problem or undo the work by the way, instead he recommended that if I was not happy, I should go to Joann Fabrics and buy 6 red buttons and he would change it all back, BUT FOR AN UPCHARGE. This man was showing me who he really was...too proud to admit his mistakes and too poor at customer service to provide quality service. I will not be going back and do not recommend this business to anyone. read more

The first time I went here I was in two weddings and had both of the dresses cleaned and altered. When I went to pick them up one of my dresses had a hole in the inside so they had to fix and I came back the next day. Even after that I still did not think they were horrible and thought it was just an honest mistake until I went the second time. I took a dress that I was wearing for an event that same day in the morning at 8am and the owner said for me to come back anytime after 4pm. I arrived at exactly 4pm and the guy at the front desk could not find my dress. I gave him my phone number several times and described my dress and he questioned whether they had it or not. After giving him my number again to look up in the system he finally locates the ticket for it and say "you kept giving me the wrong number". Instead of saying he was typing it in wrong or maybe even heard me wrong he immediately blamed me. Even after finding my ticket he could not find my dress. After 10 minutes of searching he says he has to call his boss. After calling his boss he says he has to check the basket. The basket he is referring to is a dirty clothes basket filled with a bunch of other strangers clothes. As he is going through all of the many clothes at the very bottom he finds my dress and hands it to me and says "here, nothing has been done". I was disgusted and asked how was this possible and could he do it now. He refused and said all of the machines were down and there was nothing that he could do. On my receipt it clearly stated ready by 4pm. Not only was it not ready I ended up leaving with a dirtier dress than I dropped off. The person showed no remorse and I was so patient the whole time. I would never ever recommend this cleaners. Very unprofessional, rude and unreliable. Save yourself the headache. read more