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    Cochran Ford Monroeville

    2.0 (43 reviews)
    Closed 9:00 am - 7:00 pm

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    Purchased used vehicle and returned it 4 days later and voided the sale. This is my first review and I'm writing it on behalf of my parents as they were the ones who actually purchased the vehicle. My hope is that if someone is looking to purchase this same vehicle, they see this review first to see how shady of a dealership this is and to avoid this particular vehicle. Purchased a used 2016 Lincoln MKX Reserve (vin: 2LMTJ8LR4GBL39646) from this dealer on a recent Saturday. Low miles (18k range), still had a few months of original warranty left and somewhat decent deal. Two days after the vehicle was purchased my folks stopped over so i could see it. Really nice car inside & out, few scratches here and there but to be expected on 2 year old car. On the back seat was a small plastic piece of duct that turned out to be removed from under the passenger seat. I look at this and as i reach under the carpet, its soaking wet. I then find more wetness in the foot rest area of passenger side front. My folks contact the dealership and mention this and no one there has any knowledge of this and are all shocked. Another 2 days goes by until the General Manager is finally available. He denies any knowledge of this as well and agrees to void the sale and return my parents trade-in to them. Fast forward to this weekend where on a whim i decide to lookup the car fax. The dealership showed my parents a carfax that conveniently stopped at the date of 10/14/2018. Well as you'll see in the attached pictures, the current carfax has additional info, namely the entry on 11/15/2018 (Body water leak checked - while the vehicle was in possession of Day Ford) and as you'll see in the picture the car was immediately offered back up for sale on 3/21/2019 (one day after being turned in). I hope someone sees this and the other reviews i posted and does not get scammed into buying this vehicle. Thanks for reading

    2019 Ford F-150 Sport - Grey Abyss ext . . . .LOVE this truck!

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    Tried to call back and give feedback but no one answered just rang and rang what a joke.

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    Just bought 2 trucks in the last 3 weeks at Day. Had a great experience with Ed Adams and the rest of the Day sales and finance staff.

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    8 years ago

    Gotten a wide range of work done here. They've treated me fairly, given me good deals, and done good work. So that's all I ask for

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    9 years ago

    Your team got me in on VERY short notice because my car was having trouble starting. I really appreciate that effort!!!!

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    Page 1 of 2

    Ask the Community - Cochran Ford Monroeville

    Review Highlights - Cochran Ford Monroeville

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    I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

    The manager Patrick Reardon is most RUDE AND DISRESPECTFUL, I paid for repair for Sparks Plug and…read moreThrottle few month short again problem, I am extremely disappointed and frustrated the Toyota Mechanic is not professional and wanted take advantage and ripped off money and REFUSED REPAIR. I will never visit again the rest of my life and Toyota is not great motor, be aware and recommend don't go service is very bad.

    J D Byrider - Exterior of building

    J D Byrider

    (20 reviews)

    I have purchased a car with JD byrider and within a week or two the engine light came on so I…read morecalled made an appointment took the car in they said something was wrong with the sensor or something like that I don't know the air or something I couldn't I don't know I'm not a mechanic so they looked at the car and they told me like I said it was something wrong with the engine not getting the correct ear or whatever then they also told me I had bad brakes and bad rotors well my first question was why would you sell me a card not only did you put my life in danger but you put whoever was in my vehicle in danger knowing the brakes and the rotors were bad and the engine so took the car and they fixed it gave it back to me the same day within 2 days the engine light came on again I called and made another appointment and they would not return my phone calls so I filed a complaint with their corporate you can look it up and also I found a complaint with let me find the information File Complaints - State Attorney General's Office: They investigate consumer fraud and can take action against dealerships. - Better Business Bureau (BBB): Helps mediate disputes. - Federal Trade Commission (FTC): Oversees deceptive trade practices nationwide. - Consider Legal Action - Individual Lawsuit: You can sue for breach of contract, fraud, or violation of consumer protection laws. - Class Action Lawsuit: If multiple customers were affected, a lawyer may consolidate cases into a class action. This is common when a dealer has a pattern of hiding damage or selling unsafe cars. - Auto Fraud Attorney: Specialized lawyers can advise if your case qualifies for class action or if you should pursue individually. JD Byrider Corporate Headquarters - Address: 12802 Hamilton Crossing Blvd., Carmel, IN 46032 - Phone: (317) 249-3000 - Customer Service Email: customerservice@byrider.com - General Contact Email: info@byrider.com Sources: So I found a complaint with both of them I did get response from them so after I filed the complaint they did take my car in and fixed it again . And I just had a friend just bought a car from JD byrider in the same thing happened again to my friend so they are doing this to a lot of people and it's not fair I hope this information given will help some people

    Literally kept calling and texting me about how I missed an appointment. And the laughed when I…read moresaid I had never spoken to them, they kept asking for a man.

    #1 Cochran Mazda - Monroeville

    #1 Cochran Mazda - Monroeville

    (26 reviews)

    My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

    This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

    Cochran Ford Monroeville - usedcardealers - Updated June 2026

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