I ran over a piece of road debris on the Parkway East that totaled my car. It was towed to Ford of Monroeville because it was a Ford. When I learned it was totaled, I began to look for a replacement used car on their lot. After making it clear that I needed roof racks because I am a kayaker, after much back and forth, the used car manager interjected himself into the negotiations to say 'he had the power' to 'give me the employee discount', and he 'would take care of it all' and told the salesman he needn't worry about the previously written statement of costs for such, to just 'throw those away', on the installation of new roof racks on the vehicle I had expressed interest in. With that assurance, we closed the deal. Two days later I called to see when I could schedule my roof rack installation. Now the same used car manager said no promises of any kind had ever been made - in spite of the fact he made such promises in the presence of a second day sales associate. However, they did agree to sell me new roof rack at retail, and agree to charge me to install them. When I eventually heard back from the dealership owner, he told me I'd have to seek satisfaction from the same used car manager who 'bait-and-switched' me in the first place. Eventually I bought new racks from another Ford dealer because I no longer trusted this dealer, once I discovered that the "employee discount" the used car manager offered to 'give me' was substantially over retail for the same parts from any other Ford authorized parts supplier. After much threatening, the used car manager in question authorized installation of new Ford roof racks I purchased from another dealership, gratis. That installation has now caused a leak in the roof of my car which has soaked and discolored the headliner of my vehicle, and which resultantly drips into my lap now. I subsequently learned from another Ford dealership that Ford of Monroeville failed to use the necessary mounting hardware when they did my "gratis" installation - and then only used half of the required parts that came with it. Additionally, I have recently learned of the problem with the two piece capped lug nuts that Ford erroneously designed but continues to use. Since 2017, Ford has continued to sell cars with and thereafter sell the same lug nuts. "Since the swelling or expansion of the lug nut is a serious problem, many owners and technicians have complained that the wrenches provided in tool kits won't fit the lug nut after it has expanded making repairs impossible. Part of the plaintiff's lawsuit alleged that Ford continued to use the inferior lug nut design to save reduce manufacturing costs." This is a problem every Ford dealer has known of for years, not just because it's the subject of continuing litigation, but because their own mechanics can't get the damn lug nuts off with the standard equipment issued with each Ford. I learned of this problem when I had a recent flat tire. The AAA mechanic I had to call, because I couldn't get the lug nuts off myself, took 45 minutes to change my tire - and he used almost every tool at his disposal. He first told me about this lug nut issue. The retail outlet I went to to buy a replacement tire said they won't even agree to install tires on certain Fords because of this lug nut issue. Ford of Monroeville failed to advise of the problems this issue would present in the future. read more

I would rate you a zero if it was possible. I negotiated a deal with Joe, sales person, and Luke, finance manager last night. I was using financing outside the dealership, offered to put a deposit down to hold the vehicle until today. Spoke to Luke and Joe this morning confirming check was issued and we would be there at 4. Just got a call the vehicle was sold. Sales manager was disrespectful to myself and my husband as we try to figure out what happened. He hung up on us. I would never shop here. read more

Update: As I'm just now seeing the businesses response. I wasn't aware an individual had to be physically in the building in order to have a negative experience LOL let me add, since it was unclear, the conversation with Dave was all via telephone. It most definitely made me not ever want to step into the establishment. Disgusting service, disgusting manager & clearly disgusting ownership. As I've previously stated, BEWARE OF THIS PLACE. read more

Tried to call back and give feedback but no one answered just rang and rang what a joke.

The service manager, Megan, was supposed to call me at 8:00 a.m. today to pick up my car for repair that was caused by her inept employee. It is now 10:00 a.m. and no call. This place is an utter disaster and joke. I am not sure how much more awful they can get. How anyone can run a business like this is absolutely baffling to me. read more

It took 5 contacts with this dealership, Ford of Monroeville, to get an appointment. I received 3 reminders about my appointment and then, the day before, a phone call to reschedule due to staffing issues. While they were very accommodating with the rescheduling the service that had cost me $20 last December was over $60 this December. Their explanation was that they made a mistake last year and could not accommodate me this year. If I'd known before the service was preformed I would have gone elsewhere. read more

Purchased used vehicle and returned it 4 days later and voided the sale. This is my first review and I'm writing it on behalf of my parents as they were the ones who actually purchased the vehicle. My hope is that if someone is looking to purchase this same vehicle, they see this review first to see how shady of a dealership this is and to avoid this particular vehicle. Purchased a used 2016 Lincoln MKX Reserve (vin: 2LMTJ8LR4GBL39646) from this dealer on a recent Saturday. Low miles (18k range), still had a few months of original warranty left and somewhat decent deal. Two days after the vehicle was purchased my folks stopped over so i could see it. Really nice car inside & out, few scratches here and there but to be expected on 2 year old car. On the back seat was a small plastic piece of duct that turned out to be removed from under the passenger seat. I look at this and as i reach under the carpet, its soaking wet. I then find more wetness in the foot rest area of passenger side front. My folks contact the dealership and mention this and no one there has any knowledge of this and are all shocked. Another 2 days goes by until the General Manager is finally available. He denies any knowledge of this as well and agrees to void the sale and return my parents trade-in to them. Fast forward to this weekend where on a whim i decide to lookup the car fax. The dealership showed my parents a carfax that conveniently stopped at the date of 10/14/2018. Well as you'll see in the attached pictures, the current carfax has additional info, namely the entry on 11/15/2018 (Body water leak checked - while the vehicle was in possession of Day Ford) and as you'll see in the picture the car was immediately offered back up for sale on 3/21/2019 (one day after being turned in). I hope someone sees this and the other reviews i posted and does not get scammed into buying this vehicle. Thanks for reading read more

Cochran Ford Monroeville - Used Car Dealers Near Me - Monroeville, Pennsylvania

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The WORST service you will ever get in life. Let start off with this 2 days after I purchased my car I received a crack in my windshield from a rock. I got it replaced via safe light auto glass. My stickers were removed from getting a new windshield, I took my vehicle into day for and they told me I needed to pay for a full inspection and the stickers. With only 50 miles on the car Standard procedure? maybe. I ended up going to monroe who just made me pay for stickers. Lets fast forward to present day, I took my car in because parts were failing while still under warranty. My seat belt catches and is no good also the steering wheel has server peeling. Also the biggest thing is my sonar back up sensor has fallen off the mount and is hanging in the bumper. Making annoying beeping noises at me every time I go to back up. So I took my car in after scheduling an appointment and let day for know about all the issues. Once I came to bring my car in I parked it near the service garage, walked in and I was just looked at by multiple employees and ignored. When they finally decided they wanted to do their job they took my vehicle I waited for about 2 hours and guess what. THEY DID NOTHING! I was told parts were ordered for the seat belt and pictures of the steering wheel were sent to ford. Then they proceeded to tell me how they wont fix the sensor that fell off. I was told that I need to pay full price or try to have my insurance cover it. Mind my vehicle is still under a bumper to bumper warranty. They said the reasoning was due to some scratches on the bumper. You tell me how scratches can dismount a sensor, every car has scratches. There was no impact damage and they refused to fix it. The manager said they would get in contact with me and never did. Its been over 3 weeks and I had to call them back, and guess what the manager is impossible to get a hold of. They are very nice when trying to sell you the car but then completely rude and unhelpful once they got your money. Just looking to get over on people is the MO of day ford in monroeville. Side note I have a 2016 AWD ford taurus, and have all these problems with the car under warranty. Not to mention the latest malfunction, my AWD randomly decided to just shut off. DO NOT BUY A CAR from day ford or think you will receive any quality service for your vehicle there. read more

I had a flat tire. I called ford so I can get roadside assistance, they specifically told me a number to call and to come into their dealership to get my tire fixed. when I got to the dealership, they told me that service and is closed and there was nothing they could do. very inconsiderate. why not communicate the times of service while on the phone. I have to work and have children and need my car, that's why I followed instructions. horrible way to do business and the manager didn't care at all. this will be my last time ever making a purchase from them . read more

I would not recommend Ford of Monroeville's Service department. Upon my inspection, they said I needed repairs in the amount of over $3,000, which I just had done somewhere else in September on 2021(only 8 months ago). When I took them to a reputable company to reassess with a new inspection, they said they did not need replacement. In addition, when I was shuttled during the inspection with Ford, the shuttle driver was not courteous and did not drop me and my 2 and 3 year old off where I needed and communicated causing us to have to cross the street which was incredibly lazy and rude. read more

My husband and his family have always been Ford folks. We've dealt with many Ford dealerships in the past and Monroeville Ford has been by far the BEST. I had put in a request for more information about this truck and got a text right away, no pesky phone call. I texted with the salesperson and told him I'd text him when we were going to be coming to the dealership over the weekend. After I texted him Saturday, he had the truck at the front of the lot, ready for us to check out when we arrived. We went to take a "look" at this truck, which we were 90% we wanted, but by the time we talked to Ali, the BEST salesperson, we were all in. He was very knowledgeable on the perks of this specific truck, showed us how it all worked and was super personable and friendly. We met with the Finance Manager(Bob) and the Manager of the Dealership(Erik) during the process. Everyone was very accommodating, honest, open about pricing and what they could offer. Felt like we were sitting around with our friends BSing. We ended up leasing the truck, payment was what we were looking for and we took the truck home that day. Working with everyone from Ali to Joclyn & Adam was a pleasure. When we left, we both agreed that THIS is the dealership that we want to work with now, for service and future purchases. I would & will recommend them to anyone I know. You won't be disappointed! read more

Cochran Ford Monroeville - 2019 Ford F-150 Sport - Grey Abyss ext . . . .LOVE this truck! - Used Car Dealers Near Me - Monroeville, Pennsylvania

Scheduled to get my trucks oil changed at least 2 weeks ago. Get here and they take my truck back, 30 minutes later the one lady came into the customer lounge to tell me they don't have an oil filter for my truck and they don't know where to get one. The parts manager is a joke. read more

Showed up to this dealership intending to purchase a F150 truck. Three sales people were standing around out front yet was never helped. So I walked around by the trucks for about 20 min thinking maybe someone would just come to me, but they never did. I ended up leaving and purchasing a truck from the Chevrolet dealership. read more

BEWARE THIS DEALERSHIP IS SEVERELY UNETHICAL If I could give this dealership zero starts I would. I am not one to write reviews but this has to be said. I should have heeded the prior negative advice left on yelp but I made the mistake and took a chance. First of all financing dept is an absolute nightmare/mess I was told by my sales rep I was working with if I put $500 down on a car as a DEPOSIT it would ensure the car would be ready for pick up on the date that was agreed upon between the dealership and I (i live 4 hours away). The day before at 4:30pm I had contacted the same sales rep to ensure the sale was ready to go and I could pick it up the next day he stated everything was ready to go so I headed to the bank to get cash. An hour later I received a call from the used car manager Dave Stewart and was informed the car had been sold AFTER my deposit was placed and was assured it would be ready for pick up. This is the most unethical act of business that I have quite ever experienced. I highly recommend that no one EVER does business with this dealership, go to a more reputable and reliable company. They were severely unorganized through the entire process and extremely unprofessional. In the end I am fortunate it happened this way and didn't buy a car from this place- because of how sketchy it was to begin with. I would certainly not be surprised if they covered up damage or history of a car just to make a sale given their ridiculously unethical way of business. They are also KNOWN for bad experiences when it comes to actually servicing the vehicles they sell, just read the reviews... If you want to purchase a used vehicle here STAY AWAY!! read more

I regret ever purchasing my vehicle from Day Ford. I purchased a used 2013 explorer in October, was guaranteed for 3mo the after purchase and I also purchased an extended warranty. In November I called to get my vehicle fixed. It was pouring water inside anytime it rained. My power steering needed serviced, as did my lane keep assist lights, and my heat would turn all the way up by itself and I wasn't able to adjust the temp...all this after not even having the vehicle for a month. I was able to get my explorer serviced on Jan 3, after several weeks I called to see when my car would be ready, I was given the "run around", several excuses, lied to multiple times. I had to call each time as no one would communicate with me about my car. After nearly 2 months of them having my car the only issue they actually fixed was the heat. I was told everything was fixed (yet another lie) upon inspection of my car I immediately noticed a musty smell (due to the water leak) the entire back of the car was soaked- water leak not fixed. After several bad experiences trying to get this fixed they finally bought the vehicle back, still leaving me out money that I had already paid on it. This vehicle, that is full of issues, is now listed for sale again. Untrustworthy dealership. The manager was rude and told me that I needed to lower my expectations. I would not recommend purchasing from here. read more

This review is for the Service Center. Customer # 55530 Tag # T990 Invoice # 298490 Recently, (April 2016) There was a Safety Recall on my 2008 Ford Edge AWD Limited.... I took my car to Day Ford located in Monroeville, PA 15146... (During May 16th, 2016) Ford Service Center replaced the gas tanks per safety recall... I took my vehicle home and over the weekend I filled the tank up and smelled gas around the outside of my Ford Edge. A few days later My vehicle was leaking gas all over my driveway! I called in to the service center to explain what was happening and they had me bring a leaking gas Ford Edge Limited AWD back to their service center. You would think they would come and get the vehicle because leaking gas is very bad... Day Ford Kept my vehicle for more than a week and once I got it back there was no more leaking gas: HOWEVER, I took my car to clean it because Day Ford left my vehicle outside in the back of their lot (They were under construction at the time)... I notice my Headlight front left was broken) It was not broken before I took it to Day for service! I also notice that a heat shield cover was broken in side the engine located where the emissions plus are located (This was not like that before DAY FORD SERVICE CENTER had my vehicle for more than a week!!!! Cost me almost $300 to replace the headlight! $197.96 plus approximately $100 labor to have it installed! I did not take it back to Day Ford because I could never trust them ever again with my vehicle and they have not returned my call concerning my claims Therefore I will simply file a formal complaint with the BBB! Since they will not respond! read more

Went in here looking at a Ford Fiesta ST and a Ford Focus ST. After getting the usual BS pitch about how "rare" these cars are (aka, we're not negotiating with you, take it or leave it), I get more horrible pitches and pressure about the cars. The issue was, both cars I test drove didn't have exactly what I wanted from an options perspective, so I was considering buying new instead. But not from these guys. I laugh about the Focus ST that was going to "fly off the shelves" according to my sales person. That car sat for the next 2 months and after several price drops they finally got rid of it, after definitely losing money on it. I ended up buying a Ford from another local dealer because they had what I wanted in stock. Both Cochran and Woltz & Wind were much easier to deal with when I was shopping, and didn't try to give me the run around. Sales people need to be retrained. You can't run a dealership treating potential customers like idiots. Doesn't fly today. read more

I am very upset I came to the dealership today to look at a vehicle and trade mine in your dealership did not even come close to the edmunds that I pulled from your online website. Also to get told we don't use Edmunds well that is fake advertising, it is on your website then that is what you should go by!! They definitely undercut the value of my car!! Don't waste your time!! read more

I had to have service done due to a recall part. The wait time wasn't as long as the recall letter said it would be. I was happy. And I also really enjoy the free car wash because of my purchase of the Ford Escape 2014 in July 2019. Also my last service was April 2020 I had an issue with charge that wasn't covered with my extended Ford warranty. They took care of the issue I only paid the deductible. I was very satisfied. So they do care about their customers. Thanks Ford of Monroeville. read more

If I could give 0 stars I would.... this has been the worst experience I've ever had with a dealership. I had a recall on my Ford Focus, and of course I did the responsible thing and called to schedule an appointment, which was back in December. I was told they needed to order some parts for the recall which I was fine with. I was told they wouldn't have them in until at least the first week of January. January rolls around and guess what, no parts! I called 3 different times and was given 3 different answers. Needless to say, the parts are still not in. It's been almost 2 months... no communication has been made, unless initiated by myself. I scheduled an appointment for Monday, January 11 because I was told the parts had been in for almost a month... what?! My husband took time out of his day to get this taken care of, and now he's wasted his time...terrible, just terrible. read more

Just bought 2 trucks in the last 3 weeks at Day. Had a great experience with Ed Adams and the rest of the Day sales and finance staff.

I bought my used 2014 F-150 only 20,000 miles on it here from Ed Adams. We had dealt with him before and not had a problem, but this time I feel ripped off. In 2 years we have had to replace a caliper, 2 airbag censors and now an emergency brake assembly. That doesn't include new tires, front and rear brakes and rotors for a grand total of almost $4000. The car is not even worth the money we owe, and put into it. I have no faith in the entire dealership, from sales to service. I am going back to my Nissan dealer. I have been a loyal Ford owner for over 40 years, but I won't be anymore. read more

Actually went here with a handwritten list of cars I was interested in seeing if they had.....was approached in minutes by a salesman, I showed him the list.......he did not comment on the cars......instead, he says "What's your credit look like?"......I was taken back.......I explained, I was absolutely, positively paying CASH.......he laughed (yes, laughed) and said "Oh no, you don't want to do that......by financing with us you will get......"......blah blah blah......he went into a list of discounts and incentives, cash back, etc......I was really angered.......and said "No, I only pay cash.......I have no bills and plan on keeping it that way"......he replies "Well, let's do a quick credit app and I'll show you what we can do"..... I said "I'll show ya what I can do.......spend my money somewhere else" I left.......went to Cochran 10 minutes away and bought 2 cars, CASH, in 20 minutes.......with no problem.......I'll never go to Day Ford again..... read more

Recently purchased a 2015 F150 here. Was the fastest and most efficient new vehicle purchase I've ever had. Quickly got to a very fair price on both new truck and traded-in vehicle, Financing special was a no-brainer and I was there at the right time (weekday morning) and salesman, general manager, and finance manager were all on the ball. Even spending 15 minutes on a confirming test drive, and 20 minutes at the end with Nelson on programming, features, etc I was driving home in my new truck 2 hours after arriving in my old car! Very satisfied. read more

Day has had three strikes and will never get my business, wish I could give 0 stars. First, my mustang was having abs light come on, so I took it in to get fixed, they told me it was a $120 abs wheel sensor, even though I told them I already replaced it. They they said that didn't fix the issue...go figure. Then they said a wire touches my exhaust pipe and must of melted together. They told me they were going to charge me $350 to cut the bad part out and heat shrink new wire.....basIcally rig it. I told them to just give me my car back, I can do that. $300+ for labor, sensor and them to NOT fix my abs issue. Second I needed to buy a couple of pieces of hardware for my mustang, waited at the parts desk for 45 minutes was bounced around to 3 people saying the parts guy will be right there. Finally a guy approaches me says his system was down and took my name and number....never got a call back. Finally, My F150 was seeming to have a transmission leak and of course my warranty was going to expire in less than a week. I live 50 miles from Washington Ford where I bought my truck, so I talked to my local dealer Day Ford to have it looked at. Day told me I have to wait 6-8 weeks for a transmission specialist to look at it (unacceptable) and at that point I would no longer have a warranty. So I called Washington Ford and they took my truck that night and everything was resolved within the warranty time. read more

Gotten a wide range of work done here. They've treated me fairly, given me good deals, and done good work. So that's all I ask for

My car was sent here to get a wheel berring replaced due to an accident. The part has been there for 5 days, and still not fixed. I don't think my insurance company is happy to be paying for a rental car this long for something so simple. I will not recommend any to take their car here. read more

my leased ecosport has engine issues. i took it here rather than to shults where i leased it because its closer. the service manager had an attitude when the intake man said my car was a ford lease. after sitting in their customer lounge for an hour and a half . they said they had no oaner cars or rentals. offered to drive me home while they kept the car til next wednesday. i requested they see if my insurance could get me a rental but they refused to call,stated i have to call. in spite of telling them i have a hearing disability. i offered different scenarios such as call shults ford to see if they had any loaners or rentals, no they said i needed to do that. the woman gave me my keys back and said i could leave. i asked for the manager, who told me i was "screaming" in the customer lounge, because i argued the different scenarios. the car is dangerous but no solution was offered me except let them keep it and drive me home. i will file a complaint with ford corporate read more

Terrible customer service i bought a car in june gave the sales person Ann all my information was told i didnt need to do anything well my insurance was never changed 3 months later the loan company sends something in the mail i call my insurance and they say it hasnt been changed . My insurance back dated it a month , i then received a letter from loan company that they were adding 2,000 to my loan broken down into 12 months for the time i didnt have insurance . I called day ford becasue if they are only going to back date it a month from when i called it would still leave 1 month . I called and spoke with the manager Bob Lauer who first said its not our responsiblity to change your insurance i said ok well l if ann (who was gone when i went back 1 week later) would have said to call i would have i specifically asked was there anything i needed to do on my end and was told no . He then says well just call the bank and say you made a mistake and you had insurance.... i said well I didnt make a mistake i was told incorrect information from a sales person tht was fired a week after i bought the car. I left a message to Speak with Mike Rossi .THese sales and sale managers need customer service training this was a HORRIBLE experience read more

The worst service follow up . I have purchased a Focus and now a F150 thinking there was some improvement in the answering/desk service with this location. Nope. It stinks. If you can schedule online because the phone service to schedule is horrible, not sure if they are too busy....? The service desk is not available on phone call..just rings and rings and they take a message each time with not follow up call back. I am very disappointed in this location with the service. My sales rep was not good on follow up the 1-2 day after follow up with any questions as well. Disappointing for such an expense and I have a Honda as well and they have excellent servicing and department as well or I would not be complaining without this comparison. I take my vehicle to Harmarville Ford. read more

I've come to this dealership in the past and have had unpleasant experiences with the sales team but decided to give it another try today. I was set up with Ann Richards and let me tell you, she was FANTASTIC! We will be coming back to buy another vehicle from her again. If you want an upbeat and honest sales rep, she is definitely your gal! read more

Bought a 2014 escape with 31k miles on it 5 months ago.(I was in a rush to buy). I grew in a ford household and drove ford my entire life, but not anymore. My grandfather even did public relations for ford back in boston. They did not go over the vehicle with me in detail just showed some obvious features in the vehicle. They warrenty documents that I purchased were not in the envelope they gave me. They info to the DMV was slow and had issues getting into my name. My ford profile in sync website won't show any of my updated information. There is a recall still showing on my car that should have been fixed prior to me getting the vehicle. Within the 1st month the battery went and now the transmission within 4 months of buying it with now just under 40k miles on it. Day ford is sketchy and do not recommend going to them. read more

They charged $158.00 to inspect our van. It need a radiator cable. They charged to remove the previous sticker and charged to put a new one one. They are a huge rip off. read more

Terrible. Terrible. Terrible experience all the way around. Went to look at a Ford Explorer on Labor day and the check engine light was on. After talking for awhile and spending 3-4 hours at the dealership we settled on a price that was contingent on the problem getting fixed. I was told that getting this vehicle diagnosed would be priority number 1 for tuesday. After not hearing from anybody by noon, I called the salesmen I had dealt with, Sean Sperber, and was told that I would know as soon as he knew. After a few more phone calls and some texts I am told at 1:49 PM that the vehicle was only now beginning to be diagnosed. almost 5 hours after opening. That does not by any means mean priority number 1. nobody would give me a straight answer as to what is wrong with the vehicle that I have already out a down payment on. So here I am today trying to get a hold of somebody, and I just cant for the life of me get a hold of anybody. Sales, Service, Sales manager. Nobody would field my call. Debbie the receptionist was an absolute saint, and the only saving grace to this nightmare of a vehicle dealership. They claim to "make my day" I feel like i've lost 2 days of my life dealing these people..Absolute terrible customer service. read more

I went to the dealership for routine maintenance and was greeted by one of the worst customer service experiences of my life. The employees were extremely rude, immature, and unprofessional. The service took an hour longer than quoted and was charged substantially more as well. I will never go back here and I recommend that no one else does either. read more

3rd new car from Day Ford. Excellent experience. Bob Lauer, Sean Sperber, and Jason Mossing are fantastic. If you want a great deal on a quality American vehicle, go see these gentleman. You won't be disappointed. read more

Great place to buy a car. I had always had Chevy trucks, but wasn't happy with the new ones when I went to trade my old one in. I felt the interior was too cheap, so I figured I'd check out Ford and Dodge. Well, I never made it to the Dodge dealer, because they had the right truck and I got it for a great price. They didn't try to pull any gimmicks either like having to talk to their manager, which is just annoying. Service is always great here too. Usually pretty fast, and if it's going to take long, you can just walk across the parking lot to the mall. They even fixed things for free that I thought they would have charged me for, since they weren't technically covered by the warranty. I'm sure the next time I need a new truck, I'll be heading here again. read more

I am in an interracial relationship. My girlfriend went in and got a quote on a very specific model car. As soon as I showed up and it was noticeable that we were in an interracial couple the price of the same exact car went up. On top of that we both have perfect credit ratings and they did not bother to run a credit check and offered an insulting 9% APR. we had a check in our pocket to purchase a car on the spot, and the salesman behaved in a way that made us feel he could not wait for us to leave. read more

Worst experience ever! First, I set up an appointment with one of their salesperson just for them to keep me waiting for almost 3 hours. After waiting, I was finally able to look at the vehicle and go on a test drive. After deciding on purchasing a vehicle, I told them not to rush on having the vehicle prepared because that's how mistakes are made, they insisted on having it ready for me the next day. The following day I arrive to pick up my new car and it doesn't start. Day Ford said it was the battery because they left the doors open in order to let everything dry. If there were any more problems with the battery they will replace it for free. I drive my car off the lot to my home, and on my way home I stop at my local gas station. I get back to my new car after purchasing a few things and it doesn't start. I call them back and tell me to bring it in, in order to replace the battery. I find out that there that it's not the battery and something else and in the meantime they gave me a rental to drive. You would think they would give you a nice rental, right? Think again! They gave me the worst possible car you could give me. Still dealing with them currently. If you ARE NOT an experienced car buyer, DO NOT go to Day Ford!!!! read more

I had to write this review to rectify my previuos post. The management at Day Ford contacted me today and immediately took care of the dent in my car. Top notch after purchase customer care. Their call to me was delayed but they took care of the problem. Many thanks to Bob L., Newton D. And Dave C. Great, reputable dealership!!! read more