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    Cochran Ford Monroeville

    2.0 (43 reviews)
    Closed 9:00 am - 6:00 pm

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    6 years ago

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    3 years ago

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    4 years ago

    Tried to call back and give feedback but no one answered just rang and rang what a joke.

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    4 years ago

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    7 years ago

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    We appreciate you giving us feedback.

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    7 years ago

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    7 years ago

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    9 years ago

    Just bought 2 trucks in the last 3 weeks at Day. Had a great experience with Ed Adams and the rest of the Day sales and finance staff.

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    7 years ago

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    9 years ago

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    8 years ago

    Gotten a wide range of work done here. They've treated me fairly, given me good deals, and done good work. So that's all I ask for

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    9 years ago

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    11 years ago

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    10 years ago

    Your team got me in on VERY short notice because my car was having trouble starting. I really appreciate that effort!!!!

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    10 years ago

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    Page 1 of 2

    Ask the Community - Cochran Ford Monroeville

    Review Highlights - Cochran Ford Monroeville

    Many thanks to Bob L., Newton D.

    Mentioned in 4 reviews

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    Spitzer Toyota

    Spitzer Toyota

    2.7
    (106 reviews)

    This is long overdue, and I am sorry that I don't remember the salesman, but my story should help…read moreyou identify this GEM of a man. I bought a 2019 Highlander, they said it was the demo model, in August 2019. Salesman couldn't have been nicer. Bought my kids snacks and drinks. When he heard my husband was ill with cancer, he was so sympathetic and helpful. I love the car. But, here's the best part. Some days later, I was eating at Eat 'N' Park with my kids and ran into same salesman. He remembered me, asked how my husband was, and then he asked how the car was running. I said great, but I'm having a little issue with the trunk not opening all the way. He immediately said, "I know how to fix it. If you give me your keys, I'll take a look at it RIGHT NOW." I couldn't believe it! I said, "you're eating dinner! I'll bring it into the shop!" He says, "it'll take two seconds to fix," and insists I am not intruding! So, he takes my keys and proceeds to FIX MY CAR RIGHT THERE IN THE PARKING LOT. He was right, it took two seconds and it's been running great ever since. He showed me how to keep the same problem from happening again, and wished my husband well. We parted ways with me feeling absolutely wonderful. Please, find this man and thank him for me. Please, promote this man. He's amazing. Spitzer in general has always been wonderful, this is the third car I've leased from there. After this, I'll never go anywhere else.

    I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

    #1 Cochran Subaru

    #1 Cochran Subaru

    3.9
    (74 reviews)

    Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

    BEWARE THEY ARE DISHONEST!…read more I was a first time customer at Cochran Subaru and took my 2011 WRX to have a new clutch and suspension installed. The initial quotes I got were reasonable. I was already spending thousands, but was gauged hundreds in extra costs, some of which I feel were not justified. At one point, Eric called and said the rear toe adjustment arms were seized, and it would be an additional $800+! ($500+ for parts, $300 labor). I found that price hard to believe, so I asked him for the part numbers. After looking on subaruparts websites the total was only $200 for parts. I called Eric back and he seemed flustered and put me on with his parts guy. The parts at Cochran were actually $277 NOT $500+! Hmm??? However, the labor was still $300 for what literally amounts to two extra bolts added to the suspension work already being done. When I picked up the car, the first thing Eric said was "I told you about the exhaust gaskets." I said "no you did not." He said they had to replace two exhaust gaskets (which makes sense) and that it would be another $190. When I was surprised at the price he said, "well they had to drop the exhaust." I wish I would have pushed back then, but I was intent on discussing the $300 labor for the two extra bolts. But dropping the exhaust is part of the $2850 clutch job already. So I was being charged for that labor twice. There is no way to replace a clutch without dropping the exhaust. So I would call that double dipping! A few times during our discussion, Eric said "well I gave you good pricing on this to begin with" as if that justifies then gauging me later. When discussing the rear toe arms, Eric called his manager over. The manager said that his guy had to do the alignment twice, and that's why it was $300. That made more sense to me, and though it still seemed high, I relented. Imagine my shock when later finding on the bill, that not only was I charged the $300 plus $270 for parts, but I was also charged $160 for the alignment! So in the end I paid $730 for an alignment and two toe arms. Ridiculous. It's clear they were just padding the bill. The impression I got was I wasn't a customer, I was an opportunity. They had my car, I was getting a lot of work done, so I was an opportunity to squeeze as much money as possible while it was there. I don't mind spending extra when it's warranted. My view is, get it taken care of while it's there. Spend the money now, avoid the headache later. But here I don't feel they were being honest with me. They were double dipping and over-charging for labor. Milking me for hundreds of extra dollars on what was already going to be an almost $5000 bill. That said, the work itself seems (so far) to be good. Everything on the car is performing as it should. So I would say the mechanics did a good job. But it's the dishonesty I can't abide. I pay premium rates at dealers to get quality work and honest brokers. The competition - Baierl Subarus' estimates were higher in this case. But at least there, when extra work is found, they send pictures of everything, or take you back and show you. And they don't gauge you. After this experience, I don't feel I can trust the guys at Cochran Subaru. I will not be doing business with them again.

    J D Byrider

    J D Byrider

    1.1
    (20 reviews)

    I have purchased a car with JD byrider and within a week or two the engine light came on so I…read morecalled made an appointment took the car in they said something was wrong with the sensor or something like that I don't know the air or something I couldn't I don't know I'm not a mechanic so they looked at the car and they told me like I said it was something wrong with the engine not getting the correct ear or whatever then they also told me I had bad brakes and bad rotors well my first question was why would you sell me a card not only did you put my life in danger but you put whoever was in my vehicle in danger knowing the brakes and the rotors were bad and the engine so took the car and they fixed it gave it back to me the same day within 2 days the engine light came on again I called and made another appointment and they would not return my phone calls so I filed a complaint with their corporate you can look it up and also I found a complaint with let me find the information File Complaints - State Attorney General's Office: They investigate consumer fraud and can take action against dealerships. - Better Business Bureau (BBB): Helps mediate disputes. - Federal Trade Commission (FTC): Oversees deceptive trade practices nationwide. - Consider Legal Action - Individual Lawsuit: You can sue for breach of contract, fraud, or violation of consumer protection laws. - Class Action Lawsuit: If multiple customers were affected, a lawyer may consolidate cases into a class action. This is common when a dealer has a pattern of hiding damage or selling unsafe cars. - Auto Fraud Attorney: Specialized lawyers can advise if your case qualifies for class action or if you should pursue individually. JD Byrider Corporate Headquarters - Address: 12802 Hamilton Crossing Blvd., Carmel, IN 46032 - Phone: (317) 249-3000 - Customer Service Email: customerservice@byrider.com - General Contact Email: info@byrider.com Sources: So I found a complaint with both of them I did get response from them so after I filed the complaint they did take my car in and fixed it again . And I just had a friend just bought a car from JD byrider in the same thing happened again to my friend so they are doing this to a lot of people and it's not fair I hope this information given will help some people

    Literally kept calling and texting me about how I missed an appointment. And the laughed when I…read moresaid I had never spoken to them, they kept asking for a man.

    #1 Cochran Hyundai - Monroeville

    #1 Cochran Hyundai - Monroeville

    3.1
    (66 reviews)

    2026 haven't had this Tuscon a year and the engine went on it. It should be covered by the…read morewarranty. Now Melissa is telling me and rod is not covered because of an oil change. I showed proof of an oil change in January but you will no accept it stating you need the very first oil change. Not sure about the logic in that being the reason to deny my warranty and leaving me with a 6000 dollar bill. Very frustrating and unprofessional. The dealership should stand by their product. I believe this Tuscon year and model is known for a defective engine.

    I actually did not buy a car from this dealership. That was not their fault but I just decided…read morelater that I wanted to wait to buy a new car. What impressed me about this place was how they answered my questions but did not put a lot of pressure on me to buy anything. I made clear that I was at the start of my decision about whether to buy a new car and the sales person Josh clearly respected what I said. He did not pressure me nor did he ignore me. I also met the manager and was concerned initially when asked to meet him because I thought the manager was going to put the high-pressure tactic on me. But that did not happen and he only thanked me for being there and asked about my experience. Due to factors not related to the dealership at all I am not sure when I will be ready to buy a new car. I can say that when I am, I will definitely be looking at this dealership.

    #1 Cochran Mazda - Monroeville

    #1 Cochran Mazda - Monroeville

    3.6
    (25 reviews)

    My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

    This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

    Cochran Ford Monroeville - usedcardealers - Updated July 2026

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