While shopping for a used car, we stopped in at Biondi because we weren't sure what we wanted. Winnie immediately greeted us and asked about what we're looking for. She was happy to walk us around and show us options without wasting our time on cars we wouldn't want. She was incredibly knowledgeable about each of the vehicles on the lot, and she didn't pressure us. When we liked a car that was very new to the lot, Winnie got more information and made sure we could test drive it even though that was inconvenient because they had moved it off lot to a detailing shop. Winnie's help helped us realize what we wanted, and unfortunately it wasn't something that Biondi had in stock. We ended up with a 2019 Subaru CrossTrek after driving a truly beautiful 2014 CrossTrek and a 2016 Jeep Compass at Biondi. The price points on their vehicles were very reasonable, and you can tell that their dedication to the customer is what has kept them in business all these years. I'd highly recommend Biondi and Winnie to anyone looking for a new or used vehicle. read more

My experience start to finish was amazing. When they say welcome to the family they truly mean it. I had a conversation with Winnie and she answered every question I had. I did a thorough test drive with Evan. Derrick gave me a tutorial that was top tier. Everyone was kind and helpful. I was grateful that Mr. Biondi took time out of his day on 2 occasions to check on me. In this day and age you don't see that very often. It reflects the dedication to high level customer service. My car is amazing and I highly recommend Biondi. read more

Don't buy a pre-owned vehicle Biondi Lincoln unless you want a vehicle with multiple issues. They must not inspect or repair vehicle prior to sale. Within 30 days of purchase repairs needed was a control arm, strut, and A/C compressor. The gear shifter illegible and no operations manual provided. Bait & Switch extended warranty. Dishonest Sales Manager, Sale Rep, and ownership doesn't deal in good faith and is dishonest. Go to any other dealership that actually care about its customers and wants to build relationships and sell multiple vehicles. AVOID at All Costs. Save Yourself Aggravation and the dishonesty of Biondi Lincoln. BEWARE AT ALL COSTS. read more

Lisa Szczepankowski Was incredible to work with. She was super friendly the minute I arrived to the shop. I had told her I was leaving for vacation in one week and if she could do anything to help me get my car back. She went over and beyond, with communicating the whole week. Even if I didn't get my car back in time, I would have just appreciated the effort, but I got it right in time! I have been drinking a fleet car for 20 years, and of all the body shops I've ever been to, this experience has been the best one. I have told all my friends and colleagues to go here if they ever need anything. Thank you Lisa for being so great !! read more

Update: Mechanic said I'm lucky the one tire didn't explode while I was driving. Alignment from dealership was the worst he'd seen. Filed a complaint with the OAG due to lack of response. Update: Extremely disappointing. I've had the car for under a month and I'm already having to get new tires. I questioned the quality of the tires at the inspection at the dealership and they passed the vehicle anyways. Disappointed and will not return. read more

My wife and I purchased a 2024 Lincoln Nautilus from Biondi, the one with the cool dashboard. On the third day of ownership the vehicle developed a problem which dumped our profiles. We were on the phone for quite awhile with the Lincoln help desk trying to reload the profiles to no avail. We ended up taking the car in for service the very next Monday. Mr Biondi (the owner) made sure we had a loaner for the time our car was in the shop. The car was returned to us on Thursday, but on Friday the car dumped our profiles again. We took the car back that Monday and again Mr Biondi assured us that they would figure out our problem and again gave us a loaner. We had the loaner for approx 5 weeks. Did I mention the loaners were no cost to us and our mileage unlimited? In the end Mr Biondi got Lincoln to buy back our car. We are now in our new Lincoln Nautilus with the cool dash board and the vehicle is perfect, working as advertised. Russ Richardson was our salesman. He is extremely knowledgable, honest and kind, never pushy. He too was instrumental in getting our replacement vehicle. I am 67 years of age and a retired Marine. I have literally bought cars around the world and have never had an experience where the owner was hands on in the care of a customer throughout all phases of the purchase and satisfaction of a customer. We have also told friends and family about our experience, they have NEVER experienced the care and service we have received from Biondi. If I ever buy another new car I will be returning to Biondi Lincoln of Monroeville. And will always recommend Russ and Biondi Lincoln. Thank you Mr Biondi and Russ Richardson and all of the Biondi staff for the awesome experience! read more

Found the corsair that I wanted at this location. Visited Thursday evening and left with my car. Winnie stayed late and was amazing!

Horrible! Would not get involved with them. Agreed to pay asking price. Finance Manger told me to send a copy of my CC with a NonRefundable deposit to hold until the following day so I could wire the rest of the money. I sent it within half hour of our conversation. Following day, I call, text and email to get the wiring info. Had my bank deposit the money in my account so I could wire it. Around 3:00 the Sales Manager finally calls me and say they didn't get my email with CC info until the following day so they sold it the night before. I sent them a screen shot of the email with CC being sent to her at 3:36 Right after I spoke to her. So they are not just liars but so unprofessional that they let my bank and myself continue the whole next day moving forward Thinking I had bought a car. So now that money is sitting in my account while I pay interest. Then today I get a notice from my bank about several attempts on that card so they locked it. Had to cancel that card. As unethical as this company it, I wouldn't be surprised someone there attempted to use it. read more

Bought a car over a year ago called 3 different times to get information that I needed. they never had the wheels locks in my car when I bought it. Never got my registration from them. Every time I call they transfer me to someone else, that don't answer the phone I leave a message and they never get back to me they don't care after the car is bought. read more

Biondi Lincoln Body shop is spectacular!!! Manager is awesome. 10/10 recommend and will always give them business

Customer service unprofessional and everything else will never buy a car here again, they will fix things on your car and not tell u until u get the bill also however they say things are covered under your warranty and sometimes are not and charge u read more

This dealership straight up lied to me when I purchased my vehicle. I was told my CPO mkc would have valet service through my extended warranty period which was 4 years beyond factory. I've had the vehicle less than 2 years and they told me it is no longer eligible. They would not put it in writing but since the owner or gm guaranteed with his word I believed. He lied. I actually was only going to start taking car there for recalls and warranty work because of how horribly unprofessional the service dept is. My recent experience was for a recall...it almost seemed like the entire service dept just started working there today...I was passed between scheduling and parts. Lincoln needs to stop selling it itself as a luxury brand....it's so not! Budget luxury at best. Avoid this dealership at all costs. Try the one in the south hills if you want a vehicle. read more

Once was a fan. Not anymore. I purchased a previously owned Lincoln some years back from Biondi. Overall, the experience was pleasant and straight forward. No complaints and even some bonus points for them, when it turned out that my vehicle had been sitting long enough to kill the existing battery. The body shop manager Dave was kind enough to throw a brand new factory battery in for free, a few days after the sale, when the problem presented itself. Fast forward several years and approx $15K worth of various insurance paid body work on several occasions. Dave handled it all promptly and professionally. He was always very nice to work with. I arrived today with a body work issue and after dealing with the new body shop manager, I will never return to this dealership! The new manager Mark was condescending and had the nature of a pushy used car salesman. Didn't bother to even look at my record with the dealership. After giving up on trying to deal with him, I attempted to share my experience with a couple of the sales reps, looking for a manager in power above Mark. After speaking with a saleperson John, for a few minutes, it became pretty obvious that Biondi's new mission statement might as well be, "we don't give a s***". He was just as big a jerk as Mark. Long story short - I'm now a fan of Lincoln's but will not be purchasing my replacement from anyone affiliated with Biondi, and will certainly never have them work on my vehicle again. Their people are jerks who obviously do not care about customer experience. read more

Typically I give Biondi a 5 start rating but this time I was not so pleased. I dropped off my car they had a week I was told it was fine and I paid the deductible only to discover the same issues were going on as before. I scheduled took it back they had it two weeks to tell me it was a battery in which they installed without asking me. I was not happy to say the least and the usual communication I had grown accustomed I did not receive this time, needless to say I was not a happy camper. read more

I recently purchased an MKC from Biondi . I feel that I didn't get the best deal , there were flaws with the car that I neglected to negotiate in the purchase agreement. There is truth to never purchase a car without a man being with you and especially a black female! read more

I have not personally purchased a vehicle from this dealer but my recent experience with them has lead me to write a review anyway. I was browsing used vehicles online and came across a beautiful Chrysler 300 at Biondi for a reasonable price. I gave them a call about the car and when I told them which car I would be potentially trading in towards the 300 the sales woman became very excited and talked me into going there that day for a test drive. I took the car for a test drive with a very friendly and helpful salesman named Ron,then we started looking into what kind of deal I could get for the car. After a while of waiting,the sales manager came in with a trade in offer for my 2011 Ford Fusion that was beyond unreasonable. They would not budge on the price of the Chrysler 300 as it was a "no haggle price" and they would also not increase the trade in value of my car. When I began to tell the sales manager that I was not happy with the deal and that I was offered almost $2,0000 more for my vehicle from #1 Cochran where I purchased it she became extremely defensive and rude. Instead of trying to work out a deal with me she began to defend the offer by saying their prices are the lowest in the entire city and that no dealership would offer me more for my car. This is completely untrue as I was offered more by #1 Cochran and I have seen similar Chrysler 300's selling for less. After declining the offer she tried to tell me about other cheaper vehicles for sale which I had no interest in. After her condescending attitude I would never want to do business with such a dealership that talks down to its potential customers. I will say that the salesman I first spoke to Ron was extremely nice and helpful, but when it came to the higher ups who are the decision makers I was very put off by the experience. I will happily stick to #1 Cochran where the entire staff is much friendlier,more helpful and willing to negotiate prices. read more

Run away from this dealership! DO NOT BUY USED CARS FROM THEM. They listed a 2016 corolla for sale at a reasonable price. They listed the miles at around 36k (even though the real miles are 37k). Thats a lot of miles for a one year old vehicle. Why? It used to be owned by a car rental company. I contacted them to get more information about the car and financing etc. I scheduled an appointment to test drive the car Thursday. They called me Thursday morning to cancel the appointment, telling me the car is not available as its being worked on and they're "fixing dings/dents" whatever that means. This set off some red flags, so I purchased the Car Fax report on my own dime because they do not give the Car Fax to customers. The Car Fax looked fine. So I agreed to come in today to test drive the vehicle. This car was in such poor condition, the alignment was completely off. The steering wheel pulled nearly to the other side! I've never seen a car's alignment so off kilter and pull so far to one side. The engine obviously labored greatly as I drove the car up a small hill. The brakes were bad. It reeked of cigarette smoke that someone tried to cover up by spraying perfume. This car was SO OBVIOUSLY IN A SERIOUS CAR ACCIDENT AND BEAT UP before being purchased by Biondi. I read that car rental companies have their own private insurance so if anything happens to the car, it won't show up in the Car Fax report. This is so obviously the case with this car. So after the test drive, we go in and talk some more with the guy while we wait for the finance lady to come over. When she finally gets to us she has an attitude with me because I didn't return her voice message. I told her I thought we could talk in person instead. She informs us a warranty would cost $1500-1900 to cover the car on top of all the other expenses. We tell her we're not comfortable buying a car without having all the issues fixed and seeing the mechanic's report, which (they said) wouldn't be available until Monday. She responds by telling us there is another couple in the dealership at that exact moment who will buy the car if we don't. THIS IS OBVIOUSLY A LIE. Nobody would buy the car in that condition! I told her thanks but no thanks and we left. So they wasted DAYS of my time, lied to me, and treated me like a $#*#$ing idiot. Why would I ever do business with these people? They really must think I'm an idiot. Is it because I'm female? read more

So my wife wants a new car and I heard good things about the Lincoln MKS so I went to Biondi in Monroeville to test drive it. I pulled up and walked around the lot for over ten minutes while three or four salesmen saw me outside and not one came out to greet me. So I went inside and for over ten more minutes not one salesmen even acknowledged me. The first person to say anything to me was the janitor of all people. He liked my tennis shoes. LOL! Anyway, so when I finally got service the guy was very nice and took me on a test drive in a beautiful red on black leather MKS. It was fully loaded with navigation, backup cam, heated and cooled front seats, hid head lights, ambient lighting and it can even parallel parks itself like the Lexus LS 460. It comes in front or all wheel drive. All in all a really nice car but for $50,000 plus new I could buy two certified pre owned Lexus'. read more

The best dealership I've ever purchased from. Our salesman Russ was outstanding. Highly recommend

The best service experience I've ever received from a dealer! I bought my vehicle elsewhere and encountered the absolute worst service I've ever received. Three different loyal Biondi customers told how happy they've been for years, and that I was using the wrong dealer! They were so emphatic I came to Biondi the next time for service and now I understand! Kudos to the Biondis - you're running a top-notch dealership!!! read more

The whole team at Biondi Lincoln deserves positive recognition, from the service department, the sales department and through to the Biondi family. EVERY ONE is top-notch and they run their business above par. Thank you, Ron Sallie, for coming in after hours just for us! We really like our 2015 MKZ in White Platinum MetallicTri-Cote. It rides wonderfully and looks as good as it feels. To all, THANKS! read more

We had a very nice lady assist us with buying a car. The while time we spent there was amazing. We ended up test driving six cars and bought the last one we test drove. I will be going back for future cars and so will my family. read more

Biondi Lincoln - Used Car Dealers Near Me - Monroeville, Pennsylvania

Bought an MKZ back in 2014 along with an extended warranty. Car is nice and salesman was OK. But Bill in service is rude and totally incompetent. We took the car in because there was a howl coming from the front end. Bill insisted it was a bad set of snow tires still in the car (plenty of tread for summer, weren't gonna make another winter so trying to wear them out.) He even suggested they probably had broken belts. He gave me the option of paying a $129 diagnostic fee or I could tell him what I thought it was and he would replace that and only have to pay $100 copay on the warranty. Not professional at all and quite rude about it the whole time. I suggested it sounded to me like a wheel bearing or CV joint on the left but wasn't sure. So we "agreed" (more like got coerced into) replacing the driver side wheel bearing. The noise remained and Bill insisted it was the tires. We went and bought 4 new summer tires. The tech's at the tire store asked if we wanted to keep the old tires since they were fine and had plenty of life in them. What?! No broken belts? Who would have guessed? Now the howl is even more evident. So I called Bill and explained. He said fine, we'll make another appointment. I asked if he would waive the copay since they obviously replaced the wrong part. Bill said no because "we had agreed to change that wheel bearing". So is that how diagnostics are performed? A mechanic takes a $129 test drive, misdiagnoses the problem, asks the customer what part they would like to replace and repeat until the correct part is replaced at $100 a clip. No thank you. Stay away from these rude, unprofessional clowns. read more

I will never go back. I found what I thought was a very good deal on one of their used cars online, so I sent an email from the site, asking if it was still available and went to bed. A saleslady called me the next day to tell me it was still available and invite me to call her back to set up a test drive. I wasnt able to return her call because I work at a job where I am not allowed to have my phone. As soon as I left work, I called her back to let her know I was heading over to her dealership, and I could tell she was upset that she had just left for the night. I apologized, even though I really dont have to as a paying customer, and she offered to come back to her dealership to show it to me. At first I liked this approach, because it made me feel like she wanted my business. I eventually realized she just wanted desperately to make a sale. When I arrived the place was about to close within 30 minutes, and I didnt want to inconvenience anyone, so I kept my test drive brief, applied for the loan, and really didnt spec the car out the way I would have, had I arrived earlier in the day. After the loan was approved the next day, I went back to spend more time with the prospective vehicle, making sure that I was going to be happy with my purchase. Interestingly, there were 2 chips on the windshield and the cloth around the rear seat was completely falling off, with pet abrasions and it was missing the levers on both sides that controlled the ability to maneuver the seats. This was well beyond the expected condition of a 2 year old car. One half of the seat flopped down limp and the other didnt move at all, thanks to the damage left by the previous owner. I pointed out the chips in the windshield first, and the saleslady disrespectfully shut me up in front of my kids, acting like it was no big deal. When I then showed her the horrendous back seat, she sighed and said "well what do you expect, its a used car". I didnt even mention the snagged ceiling cloth and minor dings around the edges of everything, which would have been what I expected and paled in comparison to the damage to the seat. I was able to put my hand into the housing where the lever once sat on this manual seat, and get it all the way in up to the wrists. It was clear this vehicle was not ready to be put on the lot, and it was also clear my salesperson could have cared less that I felt this way. I had to ask her permission to look at other cars, and that is when she got very smug. We drove another very nice car, and I was hoping it would work for me, but while I was driving, I was thinking about how it really wasnt the vehicle I had my heart set on. Im trying to raise my teenage sons to be kind, respectful young men, so I was EXTREMELY patient with the attitude she was giving me in front of them, even when she insulted my driving (she said "wow you sure do like that break pedal" - we were in stop in go Monroeville traffic behind the mall, that's pretty much what everyone has to do there). After we got back to the dealership, she went right up to another couple and started selling them a car. I was actually pretty happy at that point, because I thought that she had given up and the pressure was off, so I took my boys to Wendys for some lunch. Thats when I saw she was calling my phone. She left me a terrible voicemail. She basically said that I was ungrateful to leave and not say goodbye after she went out of her way the previous night by coming back to show me the vehicle. This was the tip of the iceberg. I sought out the feedback link on their website, I typed up a long email, just like now, in the hopes it would be sent to someone higher up to coach and develop her. Surprisingly, it was sent to HER. As soon as I hit send, I got a automated read receipt from her inbox, thanking me and letting me know she would get back to me. I can honestly say I have never felt so insulted at an establishment. And to think, there is no way to pass this feedback on. That is why I am here. read more

I leased a 2007 Mitsubishi Outlander from Biondi, brand new. In 2009, with just over 30,000 miles on it, the car CAUGHT FIRE. Driving down the street, smoke started coming out of the vents. I got out of the car, and within two minutes, the entire car was engulfed in flames. Never having been through something like this before, I opted to take the car back to Biondi, as they were the dealership who sold it to me and serviced it. When we arrived at the dealership, they said it was okay for us to go home. I was perplexed, as the agreement with a lease is that you make a payment and they provide a vehicle. Considering mine was burnt to a crisp, I anticipated that Biondi would provide me with another car, if nothing more, a loaner. This was not the case, though. I was furious and asked to speak with the manager. When he walked into his office and he told us that I need to take it up with my insurance company. I told him I need a car and that I'd have no way to get to and from work. For as long as I live I will never forget, nor forgive what he said next. He leaned back in his chair with his hands behind his head, and a stupid grin on his face he said "that's not my problem." My insurance company totaled the vehicle. But before they did, they hired a forensic fire expert to inspect the car. It was determined that the cause of the fire was a faulty wire harness underneath the driver's seat. That wire harness had been recalled, and I had the recall addressed AT BIONDI! So not only are they bad human beings, but they hire incompetent technicians to work on their cars. In the end, there was no recourse for me. Biondi refused to assist me in any way, shape or form, and Mitsubishi would not either. Not a single apology, not an ounce of empathy, just smirks and chuckles at my misfortune. Take advice from my nightmare: never....ever....ever....under any circumstances buy a car from Biondi. What a shameful, disgraceful company. read more

My wife and I are professionals, we own a business and we have purchased alot of cars. This is the worst dealership. They're nice until you purchase a vehicle, but if you need service forget it. They're awful. read more

While recently searching for a car, I was interested in the Lincoln MKZ and decided to check out Biondi's car selection. Our sales person mentioned that Biondi acquires a lot of cars through auction. Both MKZs that I test drove were sub-par vehicles. The first was a 2016 model that reeked of smoke. The second was a 2015 model that was very clean except for an excessive amount of spots on the ceiling. The sales person said that the car just had some "coffee stains." My husband casually mentioned several hours later that he was quite certain that this "spray" on the ceiling was blood due to the rust color that it was turning, definitely not coffee. Yay for test driving used mob boss cars. In addition to the above, we noticed several finishes in the vehicles that we test drove that just seemed really beat up for being almost new cars. We started the negotiation process and quickly realized that Biondi wouldn't negotiate at all. Overall, just not super impressed with this dealership or the inventory that they owned. read more

Well I go hear instead of ford next door since the inside of the dealership is nicer. Took the car in for brakes and they made us wait 4 hours to tell us they could not do them as they were on back order with no estimated time frame. Very poor customer experience. Came back two weeks later to have them fixed and was told they could not wash my car while it was in for the service. Never heard that one before? Never going back here again!!! read more

Extremely satisfied. Courteous from start to finish. Thorough and knowledgeable. Communicated with me throughout. Problem corrected. And always a pleasant experience to have my car returned washed. I will not hesitate to continue having my car serviced at Biondi Lincoln. read more

I was looking for a specific vehicle & color and I called Mike D'Ambrosio (he was referred to me by Sheila that also works there) - who was extremely helpful and patient with me. Just by the first phone call, without me ever walking through the door, he found me a vehicle, at a different dealership - and called me right back to let me know. I went there the next day to talk numbers and have my vehicle appraised, and bought the car from him after he showed me the same model with the exact equipment I wanted until he could get the vehicle in the color I wanted delivered to the dealership the next day. He really impressed me by not even suggesting I purchase the other color - just wanted me to see the exact vehicle. Picked up my new car tonight - he was wonderful, showed me all the features of the car - and was totally fabulous, extremely knowledgeable about the vehicle and a great salesman! Will definitely refer Mike and Biondi Motors to all my friends! Janet G read more

Tom Deery made the car buying Experiance easy for us. We weren't entirely sure what we wanted, but all we gave to Tom were the the things that we needed. He was able to find the perfect car for our family. I plan to buy all my cars from Tom at Biondi motors. read more

I never thought I'd be so inclined to write a bad review. After really bad treatment from a service employee turned into Mr. Biondi bullying us because of our review of said employee and what transpired I wouldn't recommend buying a car from them. The employees could say anything to you and Mr. Biondi will support them. As business owners we are shocked and would never encourage anyone to subject themselves to ignored calls etc. Alot of the employees are really nice but those few bad ones get away with really poor behavior. read more

I purchased my vehicle from Biondi and the salesman Mike D'Ambrosio was great. He took care of all my concerns and it was a fast process. When I have to get a new vehicle someday I will beback and go back to Mike D. read more

My daughter Kelly bought a Mazda at Biondi several months ago. She was assisted with the process with the Internet consultant Lori and a salesman Ken. The experience was the best we ever received buying a car. I stopped in for a oil change last week for my wifes Lincoln and Lori greeted me as an old friend. I should have written this sooner . Biondi has the best people and I will be buying a car there again soon! read more

Just bought my 17 year old her first vehicle. Worked with salesman Rich I. Rich and everyone at Biondi Motor treated us first rate. Can't wait until I can afford to upgrade my car so I can go back to Biondi! read more

I purchased my truck from Biondi and I have been having it serviced since 2007. They always service the truck fast and efficient. If something is out of stock it always comes in the next day. I read some of the other reviews and I don't know what they are talking about. I would not trust anyone, but Biondi Service with my truck. They are fast, efficient, and reasonably priced. They have a great advantage/loyalty program. I earn points with each visit and I would estimate that every 3rd oil change ends up being free. read more

I love the car I purchased today and would just like to personally thank Jim and Duane for all of their help! Thanks again!!!

I have purchased several cars/trucks over the years and all of them have been from dealerships out of state. One of the best agencies I have purchased from is Biondi Motors. I live in Northern California and it was well worth it for me to travel to Monroeville and Biondi Motors because, even though they might never see me again, they treated me as if I would be back to see them the next day. Tom Deery was simply outstanding in his professionalism and in his willingness to make things as easy and simple as possible. He even waited three hours for me at the airport...even though my plane was diverted to Washington DC! When I finally arrived at the agency, the truck was clean and washed with gas in its tank. He made sure the purchase process went as smoothly as possible. And speaking of the purchase process, Angela (Finance manager) was also excellent to work with. She was the one who stayed in touch with me several days prior to my arrival just to make sure all our connections would work. I really appreciated her work ethic and her personal touch in the process. Both she and Tom are a real credit to there agency and I would strongly suggest you look both of them up if you want to be assured a clean, seamless purchase. As for the truck I purchased, it was everything they advertised. I drove it back to Northern California (over 2500 miles) and it ran perfectly...just as they advertised. My opinion is this: You cannot go wrong in purchasing a vehicle from Biondi. I know I am very partial to Tom and Angela in my review, but I am sure most every other employee of Biondi Motors is just as professional and hard-working as Tom and Angela. I would gladly make the 2500 mile trip again to purchase from Biondi. You can trust this agency to do what they say they will do. And no...I wasn't asked or encouraged to write this review. But after dealing with Biondi, I had to share my opinion because I think quality and ethical service should be recognized and appreciated...especially in the car business. Biondi sets a very high standard for other agencies to follow. read more

The first car I test drove had transmission issues... It wouldn't shift gears and we had to immediately turn around and go back to the dealer. Scary thought since all used cars at this dealer are supposed to have gone through rigorous inspection. I purchased a 2012 Ford Focus with 37k miles on it. It was a great deal compared to other places, and it was nice not to have to haggle price. It's been working perfectly so far other than the windshield wipers already needing replaced after having it for a week and the lack of an owner's manual. Jessica helped me with the selection process, and she was excellent. When they brought my car around for me to take it, she had them clean it a second time because it was not up to her standards. Anthony helped me pick a repayment plan. He was pushy to the point of almost disrespecting my wishes. Angie helped with signing the paperwork. 90% of what she said was complaining about her job, although she was very thorough about explaining what I was signing. read more