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    #1 Cochran Subaru

    3.9 (74 reviews)
    Closed 9:00 am - 7:00 pm

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    Page 1 of 2

    Ask the Community - #1 Cochran Subaru

    Review Highlights - #1 Cochran Subaru

    We returned a week later where I had the pleasure of meeting salesman Steve Phillips.

    Mentioned in 6 reviews

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    Cochran Ford Monroeville

    Cochran Ford Monroeville

    (43 reviews)

    I ran over a piece of road debris on the Parkway East that totaled my car. It was towed to Ford of…read moreMonroeville because it was a Ford. When I learned it was totaled, I began to look for a replacement used car on their lot. After making it clear that I needed roof racks because I am a kayaker, after much back and forth, the used car manager interjected himself into the negotiations to say 'he had the power' to 'give me the employee discount', and he 'would take care of it all' and told the salesman he needn't worry about the previously written statement of costs for such, to just 'throw those away', on the installation of new roof racks on the vehicle I had expressed interest in. With that assurance, we closed the deal. Two days later I called to see when I could schedule my roof rack installation. Now the same used car manager said no promises of any kind had ever been made - in spite of the fact he made such promises in the presence of a second day sales associate. However, they did agree to sell me new roof rack at retail, and agree to charge me to install them. When I eventually heard back from the dealership owner, he told me I'd have to seek satisfaction from the same used car manager who 'bait-and-switched' me in the first place. Eventually I bought new racks from another Ford dealer because I no longer trusted this dealer, once I discovered that the "employee discount" the used car manager offered to 'give me' was substantially over retail for the same parts from any other Ford authorized parts supplier. After much threatening, the used car manager in question authorized installation of new Ford roof racks I purchased from another dealership, gratis. That installation has now caused a leak in the roof of my car which has soaked and discolored the headliner of my vehicle, and which resultantly drips into my lap now. I subsequently learned from another Ford dealership that Ford of Monroeville failed to use the necessary mounting hardware when they did my "gratis" installation - and then only used half of the required parts that came with it. Additionally, I have recently learned of the problem with the two piece capped lug nuts that Ford erroneously designed but continues to use. Since 2017, Ford has continued to sell cars with and thereafter sell the same lug nuts. "Since the swelling or expansion of the lug nut is a serious problem, many owners and technicians have complained that the wrenches provided in tool kits won't fit the lug nut after it has expanded making repairs impossible. Part of the plaintiff's lawsuit alleged that Ford continued to use the inferior lug nut design to save reduce manufacturing costs." This is a problem every Ford dealer has known of for years, not just because it's the subject of continuing litigation, but because their own mechanics can't get the damn lug nuts off with the standard equipment issued with each Ford. I learned of this problem when I had a recent flat tire. The AAA mechanic I had to call, because I couldn't get the lug nuts off myself, took 45 minutes to change my tire - and he used almost every tool at his disposal. He first told me about this lug nut issue. The retail outlet I went to to buy a replacement tire said they won't even agree to install tires on certain Fords because of this lug nut issue. Ford of Monroeville failed to advise of the problems this issue would present in the future.

    Update: As I'm just now seeing the businesses response. I wasn't aware an individual had to be…read morephysically in the building in order to have a negative experience LOL let me add, since it was unclear, the conversation with Dave was all via telephone. It most definitely made me not ever want to step into the establishment. Disgusting service, disgusting manager & clearly disgusting ownership. As I've previously stated, BEWARE OF THIS PLACE.

    Spitzer Toyota

    Spitzer Toyota

    (104 reviews)

    I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

    The manager Patrick Reardon is most RUDE AND DISRESPECTFUL, I paid for repair for Sparks Plug and…read moreThrottle few month short again problem, I am extremely disappointed and frustrated the Toyota Mechanic is not professional and wanted take advantage and ripped off money and REFUSED REPAIR. I will never visit again the rest of my life and Toyota is not great motor, be aware and recommend don't go service is very bad.

    A&L BMW - Serviced with this fabled BMW fit & finish --

    A&L BMW

    (109 reviews)

    I just purchased a 2016 650 Xdrive Gran Coupe for my wife this week. We visited another BMW dealer…read moreon the east side of Pa and walked away without that fuzzy feeling. When we contacted A&L we were handled professionally, promptly AND got a fantastic deal. Everyone from the manager Alex to our sales rep Brandon, the business manager to the young man who was our delivery expert were on point! Best car buying experience EVER and I spent 26 years in the car business. Thanks to all the staff at A&L, we will be back for another car! Juan and Cheryl

    A few years ago, I left A&L because the service manager John was so rude and arrogant to women. I…read moreended up coming back to A&L after John "left". The service was Ok and I ended up buying my current vehicle (6th BMW) there also because Jeff is such an awesome salesman. I made a service appointment 2 weeks in advance with VIP pickup. Day of appointment came and by noon I still hadn't heard from them regarding pickup time so I called and was told they were a driver short but would contact me shortly with a time. 3:00 came still nothing-left a message for the service department. 7:00 came still nothing-left another message for service. No return calls were ever received. The next day at 1:00 I phoned again and was told "yes your messages were sent to me this morning to get in touch with you (it is now 1:00 and I am the one contacting you). You were marked down as a no show but we can reschedule you. I wasted a whole day of hanging close to the house because I had no idea if or when they were coming for my car. (A phone call would've been greatly appreciated). Now I have to turn around and do the same thing again next week.

    #1 Cochran Mazda - Monroeville

    #1 Cochran Mazda - Monroeville

    (26 reviews)

    My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

    This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

    #1 Cochran Subaru - car_dealers - Updated June 2026

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