Brought my Pontiac G8 To Bernard who was just great to deal with. I would recommend you to this guy…read moreanytime.My experience was painless and I got a good offer. Much Better than Carvana. Paul

I recently had the pleasure of dealing with Bernard. He was truly a gentleman keeping all customers…read moreupdated on the progress of their transactions through Penn Dot. Bernard was very professional and I wouldn't hesitate to utilize his service again.

I picked up my truck from Carvana yesterday and my experience was generally positive, but there…read morewere a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience.

I came early for my appointment that day. Arrived at 4:05 pm and my appointment was scheduled for…read more4:30 pm. I went into the building to the front desk and the gentleman asked for my title, (2) sets of keys and my driver's license. Within 15 minutes the gentleman, after test driving my car, presented me with my check...the same amount I was quoted on the internet website. CARVANA is everything people are talking about....fast, efficient and have a check in your hands within less than one-half hour!! I WILL RECOMMEND CARVANA TO ALL I KNOW WANTING TO SELL THEIR CAR!!

I pass 3 salvage yards and drive an extra 35 minutes to come to brickyard. Fixing my vehicles or…read morescrap have always been happy when I leave good people good prices. Can't think of anywhere else to go in the tristate that can compare or id recommend over these guys.

Brickyard sold me a fender with a slight bend on the edge that wasn't obvious to the eye until…read moreinstalled on the vehicle. When I called to have the part returned they refused to refund me claiming that I was the one who bent the part. I really wanted to like this yard, however their customer service and lack of willingness to return a part that was damaged is unreasonable and results in a loss of business for me. Find another yard.

I have purchased a car with JD byrider and within a week or two the engine light came on so I…read morecalled made an appointment took the car in they said something was wrong with the sensor or something like that I don't know the air or something I couldn't I don't know I'm not a mechanic so they looked at the car and they told me like I said it was something wrong with the engine not getting the correct ear or whatever then they also told me I had bad brakes and bad rotors well my first question was why would you sell me a card not only did you put my life in danger but you put whoever was in my vehicle in danger knowing the brakes and the rotors were bad and the engine so took the car and they fixed it gave it back to me the same day within 2 days the engine light came on again I called and made another appointment and they would not return my phone calls so I filed a complaint with their corporate you can look it up and also I found a complaint with let me find the information File Complaints - State Attorney General's Office: They investigate consumer fraud and can take action against dealerships. - Better Business Bureau (BBB): Helps mediate disputes. - Federal Trade Commission (FTC): Oversees deceptive trade practices nationwide. - Consider Legal Action - Individual Lawsuit: You can sue for breach of contract, fraud, or violation of consumer protection laws. - Class Action Lawsuit: If multiple customers were affected, a lawyer may consolidate cases into a class action. This is common when a dealer has a pattern of hiding damage or selling unsafe cars. - Auto Fraud Attorney: Specialized lawyers can advise if your case qualifies for class action or if you should pursue individually. JD Byrider Corporate Headquarters - Address: 12802 Hamilton Crossing Blvd., Carmel, IN 46032 - Phone: (317) 249-3000 - Customer Service Email: customerservice@byrider.com - General Contact Email: info@byrider.com Sources: So I found a complaint with both of them I did get response from them so after I filed the complaint they did take my car in and fixed it again . And I just had a friend just bought a car from JD byrider in the same thing happened again to my friend so they are doing this to a lot of people and it's not fair I hope this information given will help some people

Literally kept calling and texting me about how I missed an appointment. And the laughed when I…read moresaid I had never spoken to them, they kept asking for a man.

Terrible service. When I picked up my VW after a state inspection and 60k service, the engine…read morelight was on and my turn signal bulb was out. No one checked to make sure the engine light was not on before they returned the car to me. Further, the service department does not answer their phone or check their voicemails. Not one employee apologized or for the inconvenience when I returned. After the engine light came on again a day later, I escalated the issue to the general manager hoping for someone to take some accountability and was surprised to find that he did not care about the case or about my business. He actually stated that if I "had a bad experience, I should not come back". He made no attempt to win back my loyalty or take any accountability. This was crazy to me because I am in the market for a new VW. I will definitely not be buying it at Day. My recommendation as a savvy VW driver and reasonable human being is to never visit this dealership for sales or service.

My wife and I were very pleased with the service we received at Imports by Day while purchasing our…read morenew VW Passat this past week. Craig and Brad were extremely knowledgeable, professional and displayed a high level of customer service. My wife had driven a Subaru for the past 6 years and had several questions regarding the safety and performance of the vehicle. They not only knew their product line but also their competitors. They went above and beyond to describe the technology and engineering that went into the many safety features available in the Passat without downgrading the competition. A major deciding factor of our purchase was the ability to take the Passat home overnight to get a real life feel for driving the car before we made the purchase. Test drives are nice but until you take it on your daily routine you don't know how well it will perform. In addition to the numerous safety features that my wife was insistant on, the Passat has plenty of gadgets, a ton of power, is very spacious, and looks "gorgeous" as my wife would say! We would highly recommend not only the Passat but more importantly Imports by Day for their amazing customer service and selection of vehicles. Great experience overall!

I purchased a 2015 Kia Soul from here today...This was the best experience I have had in a very…read morelong time..My sales man was JP..he is the most kind gentleman .. He was very informative on everything ..Took his time with me,and made sure I understood everything ...It was a JOY to deal with him and Corey..They are really AWESOME guys..I'm glad i found them Annamae M.

horrible car dealership my engine light came on 2 days after purchase of the vehicle.read more

Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

I had a great car buying experience with Brian Weiss, a salesperson at #1Cochran Subaru,…read moreMonroeville. I know how to calculate an estimate of actual dealers cost. Brien's price for the car represented a reasonable profit for the dealership, and the dealership should make a reasonable profit, but the price was also reasonable for me. Brien did not lowball me nor did he try to run any other scams; he was transparent and honest with me, and I bought the car without any hassles.