I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and unfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience. read more

Called the service department today because my 2008 Prius would not turn off. I got the service receptionist and told her my issue. She place me on hold and came back with a message from the service advisor. I told her that the information she gave didn't work so she put me back on hold and when she came back I was told that there is nothing that they could do over the phone and to have my car towed there and there would look at it. Now given the symptoms, won't power off, no dash lights and the tailgate won't unlock, it is a bad combination meter (which as a trained mechanic you should know). That took two minutes to research but given the car was still running I hoped they could tell me how to turn it off. Instead they were hoping to make a buck or didn't want to take the time to help a customer out. Reading further which is my fault, all you needed to do is hold the power button in for 5 seconds and it will turn off. Nevertheless, if that is the expected response from a trained service advisor then I am no longer taking my car to Spitzer Toyota in Monroeville. read more

The manager Patrick Reardon is most RUDE AND DISRESPECTFUL, I paid for repair for Sparks Plug and Throttle few month short again problem, I am extremely disappointed and frustrated the Toyota Mechanic is not professional and wanted take advantage and ripped off money and REFUSED REPAIR. I will never visit again the rest of my life and Toyota is not great motor, be aware and recommend don't go service is very bad. read more

Spitzer Toyota - Throttle and spark plug - Car Dealers Near Me - Monroeville, Pennsylvania

A Salesman called Mike was rude to my senoir father and myself and gave us the worst deal possible. I traded that Yaris in for for a beautiful Malibu by a great saleswoman for and monthly payment. Mike the salesperson was a snob and just tired. read more

Been a customer for years and have recommended the dealership to many people and have never had any problems. Had vehicle in for inspection. Was told I needed 2 license plate bulbs replaced. I was told it would be $66 dollars. The bulbs cost $5.97 for 2 and its 4 screws to replace, tops 5 minute job. I asked if I could stop and put bulbs in and was told if I they weren't replaced there the vehicle would fail inspection and I would have to reschedule and pay a $30 re-inspection fee. In my eyes this is absolutely ridiculous. I was told if I write a review I would be barred from the dealership. So much for the new Tundra I was looking to get. Will take my business elsewhere, I guess. read more

We've bought 7 cars from Spitzer Toyota. 6 new and 1 second hand. Our last cars bought were a new 2021 Highlander and a new 2025 RAV4. Our 4th RAV4. Never had a single problem with any of them. The people in Sales are great to work with. Friendly and knowledgeable. We have our cars maintenance/service done at Spitzer. The service department people are great! Very friendly and understanding of your concerns. The people in the bays when you pull in for service couldn't be nicer. They've done minor work on my car, like checking tire pressure without charge. Always willing to lend a hand and answer questions. I recommend this dealership for anyone looking for a reliable car and great employees. read more

Do not do business here. The GM refused me service when it's supposed to be free with the purchase of every vehicle through Toyota care. I have purchased 6 vehicles from Spitzer and stated I will never purchase a car there again as long as Adam is the GM. I stated I would be in for my free services and that is it. When I tried to schedule an Inspection and Emissions I was denied service due to leaving a review voicing my concerns. I was told from the service department that Adam has a list of customers that are no longer allowed to have their vehicles serviced there due to bad reviews. Andrew and Paul, I would pay attention to Adam refusing customers that have been loyal to Spitzer for 8 years prior to Adams arrival. read more

Unlike the other dealership I dealt with, a last minute call to Spitzer revealed that they had the car I wanted to check out on their lot. The knowledgable salesperson took his time to explain the features and impressed me with his positive energy and excellent service. I left the dealer feeling great about the visit and if I were to decide on buying a Toyota, he would be one of the first I would call. read more

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I bought a '23 Prius at Spitzer two years ago and the car has been trouble free. I have all routine maintenance done at Spitzer and found them to be quick and courteous. read more

Had a phenomenal buying experience at Spitzer. Eric, our salesman, was fantastic. Knowledgeable, personable, professional. Took the time to get to know us and our needs. Low-pressure experience every step of the way, and enjoyed our time with everyone on the team. Definitely a purchase experience that makes me want to come back for our future vehicle needs. read more

Moved here from out of state and needed the car to pass inspection as part of the registration process. Car was at the dealership for a tuneup two months earlier in preparation for driving to PA, so I was expecting a vanilla inspection. In the end, I ended up with two new tires (not a BIG surprise) at $175 each (HUGE surprise), three changed itty bitty light bulbs at $30 each, the fee for registration inspection (around $95 I think), a $25 charge for use of the facility, blah blah blah...totalled $750 and then 3% fee to pay by credit card. Welcme to Pennsylvania! Went out to pick up the car and my new tires had gunk on them from the installation...they couldn't be bothered to wipe it off? OK, so I'm annoyed at the pricing, but the tires being dirty...leaves the impression of A+ pricing for B- service. read more

Thanks to Ryan who helped me with my car issue on Friday in the spritzer Toyota parking lot!

I had service done Friday April 25th at Spitzer Toyota in monroeville. Charles Carter took care of me. he is an outstanding employee always very knowledgeable with a fantastic attitude. I think he should be commended. I request him whenever I have service done. my name is HELEN MOTEN. 412-417-1557. thanx read more

A shout out to Tyler Seddon (Ralph & Taylor too) for their knowledgeable, professional & genuinely friendly assistance to bring home our 2023 RAV4 XLE Premium. My Hubby & I highly recommend the Spitzer team over other Pittsburgh area dealerships. Thank you! read more

Spitzer Toyota - Car Dealers Near Me - Monroeville, Pennsylvania

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I check all the time on there inventory, but it seems like it is very low all the time and everyone else has new vehicles. I've bought two vehicles from them and noticed lately they want to still mark up there vehicles. read more

My Sales person was carrie she put me in a new 2022 car. So anyone who's In the market for a car go to switzers and see Carrie She will take care of you.iam 100% Satisfied. read more

Spitzer Toyota - My new car sold to me by Carrie, If you're in the market for a car stop by and ask for Carrie. - Car Dealers Near Me - Monroeville, Pennsylvania

After thoroughly researching cars online, I decided Spitzer was where I wanted to go. I did all of my car maintenance, new tires, and inspection on my last car, so I was excited to work with Spitzer again...I called in the morning, and said I was coming in, and looking at buying 1 of 2 cars. I was in quite a bind because my car had been totaled, everything was out of pocket, I had no rides, and I only had cash in hand, but only a few bucks in my checking account so I couldn't get a Lyft or Uber. I asked if there was any way the shuttle could pick me up, I was told they didn't have one. That was the first of many excuses I got about the shuttle. When I got there I went on a test ride with Rudy. He took me on a loop, and as I neared the end I said I was disappointed I wasn't even able to drive the car on a road that even went up to 45 MPH. He told me to speed so I could go 45 MPH. The speed limit was 35, and there was a cop at the end. When we returned to the dealership I was trying to check out the car, but Rudy immediately ushered me over to the table. At first I was not sure if I would be financing through Toyota or paying cash. Because of the interest rate, I decided to pay cash. The money was going to have to be wired. As soon as I said I was paying cash Rudy tried to walk away from the table and basically blew me off. As I sat waiting for Rudy to come back, two sales men sitting directly behind me started talking about a Subaru, and started making disparaging remarks about lesbians and Subarus. They were talking about one of the cars I was there to test drive, and referring to me. I told Rudy I was going to wait around for the wire to go through. He told me that "The lady only goes to the bank once a day." I tried to explain to him this was my area of expertise, and that's not how wires work. He told me I could not have the car until the next day, or maybe two days later. Begrudgingly, my dad paid a $500 refundable deposit, and I left. A few hours later I received a call and was told the wire had in-fact been received, and Rudy, or someone else, would be picking me up, he'd call me in a moment. Rudy called me and told me they were releasing the car early, and I needed to get there ASAP. When I got there, Rudy droned on and on about how he was so busy, blah blah blah, and that's why he couldn't pick me up. So basically their excuse for everything was that they were too busy making money to help me. I filled out an internal survey, and was told I'd be getting a call from a manager. Instead I got a thank you email from Rudy. It's been two weeks, and we've had to fight with them to get the deposit back. The manager Jason said it wasn't refunded because Rudy didn't know it needed to be refunded. That is a patently false statement because I clarified with Rudy that the wire would pay in full, not less the $500 deposit. read more

My husband and I have bought 3 cars from Spitzer. However, my last service/sales experience was not good. I left my car for inspection/scheduled service and went to breakfast with my adult daughter. After about 2 hours, called to check progress and was told service guy would call me back. He did not. Another hour and I asked my daughter to drop me off and I'd wait the remainder of the time. I ìnformed the service desk I was now waiting. While we were there, my daughter approached the salesperson on duty to inquire about a used car. Told him her price range and he laughed at her. Audibly. Not remotely acceptable to laugh at a potential customer. Ended up waiting another 4 hours for my car to be done. Also unacceptable. I contacted Spitzer about this experience and they have not followed through with me in any way. I'm assuming this means they're no longer interested in our business. By the way, my daughter found a very nice 2019 Subaru in her price range at a different dealership the next weekend. read more

My wife and I have been looking for a minivan as our 3rd child is due a month from now and we need the room. We've been to a few Toyota dealerships but we have been having a hard time finding the one van with all were looking for, until my wife found that spritzer would be getting one in. She called and said she was interested so she went in to meet. The salesman ws nice however the sales manager(s) were nothing but rude and arrogant with her so she left. We decided to go in together later in the day, hoping for a better expertinence, however it got worse. Several Lies were told to my wife, claiming there to be issues with my trade, however 3 other dealerships checked into the vehicle and verified everything. When I asked about these things I got a "We sell enough cars, we dont need your business" attitude from multiple men at the service desk. Unfortunately, they might be right. Save yourself the time and shop elsewhere. read more

Recently I posted a negative review about my service experience at Spitzer Toyota. The service manager Dave was quick to remedy the problem. I appreciated this. Overall the buying experience and warranty support has been excellent which made this last service visit even more disappointing. Mistakes happen and Spitzer Toyota stepped up. read more

at first we had a great experience with this dealership. but there was a mix up with my extended warranty through Toyota. so after Spitzer checked over my car to see what was wrong they charged me over $200 to get my car out. but on my warranty it says $0 for diagnostic fees. Toyota had entered my warranty information incorrect in the computer but they did end up fixing it but this doesn't matter to this dealer. they would not reimburse my $200 even though my warranty states no charge should be made. I have called 3 times and keep getting a run around and no help at all read more

I have had service done here and it was acceptable, customer service was okay. I tried to buy a new car from them twice but each time there was a problem, somebody didn't come in, the car I was looking at sold already, always excuses leaning toward my bad. I love my Toyotas so I am going to buy 1 just from a dealer who actually does not-blame me or always have excuses. I will also take my service elsewhere. I only read the reviews on this dealer after I had problems, if I had read them before I would have never dealt with them. looks like this dealer is on very shaky footing, I hope they figure it out... read more

Ghosted by a dealership... This was a first for me. I found a vehicle online and communicated with Doug via email and text. We had decent conversation that led to me providing some pictures of my vehicle to get a rough estimate on a trade in. After the last text I heard nothing for about a week. Then randomly I got an email saying the vehicle I had inquired about had been sold. The best part was that he went on to talk about other vehicles like he hadn't ignored me. I'm grateful I didn't waste my time driving the 4 hours to Spitzer Toyota. They aren't the worst dealership I've dealt with, but, I would not recommend them. read more

This was the worst car buying experience that I have ever had. This used to be an excellent dealership and I considered it "my dealership" and now it seems to be home to shady/cliche sales tactics and down right rude treatment of customers. It is a seller's market at the moment, but a little tact and courtesy goes a long way. I love Toyotas and this will not be my last purchase, but it will be my last from Spitzer. Shame on you. read more

Never buy warranty from this dealer works like a scam. After they sell it they don't know you anymore.

I only get a "new" car every 5-8 years. So it's a choosy event in life. The guys (Andy and Rudy) were wonderful here at Spitzer! Now for free car washes for life! read more

Stay away. Bought a car that was inspected by their mechanics right before purchase, and two months later it broke down with no oil. The car's required constant maintenance from me - adding oil, cleaning the solenoids - but got to the point that the check engine light will not go off. I took it back to explain the situation and try to sell it back, sales manager offered $500 to sell at auction and actually told me the make/model I bought is junk. That would've been great to know when I bought it from his dealership for $14,000. I still owe about $6,000 on a car that doesn't run because of issues it had when the car was sold to me. read more

Just wanted to take a moment and give a shout-out to Idan Danan "Don". Terrific associate that went the extra mile to help my wife and I get a new highlander right when her Santa Fe bit the dust. Very knowledgeable, willing to negotiate and even stayed late one night to accommodate our schedule. If you're looking for a Toyota, he's a great guy with whom to find one! read more

Bad first car experience for my daughter thanks to Spitzer Toyota Monroeville. What should have been a great experience turned into a nightmare for my daughter. She had the car 2 days when it wouldn't start. Had to get it towed because there was an oil leak!! Dealership blamed my daughter saying she was racing in the car!! Kept the car for 2 weeks after promising a new engine only to get it back with a used engine!! They never gave her the Car Fax report for the car either!! I would NOT recommend this dealership at all!! They are not even willing to correct the situation and make things right!! Thanks's for ruining my daughters first car experience!!! read more

Dealership is super shady. They advertised a 7 year Powertrain Warranty and when we came in we were told that the 7 years starts with the original owner, leaving use with around 4 years. That is not what was advertised. The Finance person was extremely rude with us and said we should have asked more questions. There is no small print anywhere that says the warranty time would be subtracted. Then to make matters worse, we were ready to sign and Spitzer didn't even have the title to sell it yet as it was purchased from NJ and not switched to PA yet. It was advertised on their site and many others. So they let us take it with a dealer plate and will have to come back in a couple weeks to sign all of the paperwork and get our real plate. Just an overall terrible experience. read more

Spitzer Toyota - Car Dealers Near Me - Monroeville, Pennsylvania

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If I could give zero stars I would. My experience with sales was awful. Salesman was dishonest and shady. Set up an appointment to complete paperwork to purchase a car, and then get a call 3 hours before the appointment to inform me that the car was sold earlier that morning. This was after asking the salesman what we needed to do to hold the vehicle and he set up the appointment for us to complete the paperwork. We were under the impression that the vehicle was on hold until our appointment that day to purchase the vehicle. Not that others would be allowed to purchase it. read more

I bought a used 2015 Subaru Forester 2.5i in June 2023 from Spitzer Toyota. three months and 1400 miles later the vehicle needs a 2000 dollar repair to the transmission valve body. The code popped up the second week in July only to pop up again. This never happened with any other used vehicle I bought this quickly. I should have walked away when they tried to sneak in window etching anti theft to the deal. Window etching at 500 bucks is a scam I refused . I am sure the dealer would reply back customer bought as is . However they got my 12,000 dollars for a lemon . Do not buy from them without an independent mechanic scanning the vehicles systems with a snap on or greater scanner. read more

We just bought a truck from them . Don was our salesperson. Don is very knowledgeable and has lot of patience and very onest. No issues during the purchase process, everything went just perfect from the walkaround the lot to the final sale. I can say after so many cars I purchased from dealers throughout the years this it the BEST dealer and Don is awesome! Highly recommend! read more

Spitzer Toyota - Car Dealers Near Me - Monroeville, Pennsylvania

I'm not sure why I bothered making an appointment. It took me a month to get a Saturday appointment. I took 8:00 because it was the first appointment of the day and figured it would be an easy in and out. They told me that it would be about an hour. At 9:05, they had still not even started my car. It was finally done at 10:15. To me, that is an unacceptable amount of time for an oil change, especially when you have the first appointment of the morning. The first time I inquired about the wait time, I was told they started with cars that were dropped off overnight. When I asked again when it was finally ready, I was told it was because a mechanic called in sick and they got behind as a result. I'm not sure which is true, but either way, it is frustrating to a customer. Whatever the reason, having an 8:00 appointment for an oil change and not being done until over two hours later is unacceptable. I will not be returning to Spitzer. read more

We spent 7 months trying to get our warranty work done. We were ignored, lied to and in the end the work they did wasn't even right. Disorganized and mismanaged, take your business elsewhere. read more

I felt that I needed to post my review after seeing that Spitzer only had like one star. Anyway, I purchased my Prius from them, and it was very easy. I guess that's because I'm a no nonsense type of person and when being told bullshit I have the ability to call people on it. I got the car and my relationship with Spitzer has been excellent since. The last time I took my car in someone swiped the passenger side while it was in the lot. Spitzer took care of it right away at no cost to me. They even called and gave updates regularly and coordinated with my schedule so I wouldn't be "put out" so to speak. As far as other reviewers go, you shouldn't leave without the things you ask for or better yet, have them in the promised writing documentation that you can fill out when purchasing the car. You also should ask labor prices prior to having a company execute a job. Those aren't faults of the company but faults of the user. read more

Spitzer Toyota - Car Dealers Near Me - Monroeville, Pennsylvania

Location: William Penn Highway outbound Monroeville towards Murrysville. After #1 Cochran. Do yourself a favor and go to #1 Cochran before your day is ruined. The turn is a one lane entrance/exit at the light, easy to miss. Again, I compel anyone to miss this turn intentionally. Facility: New and modern, comfortable. When arriving drive up to service doors and they automatically open. Go inside and give keys to receptionist to check in. Staff/Service: Receptionist was rude. From other reviews it seems they all are. She stated we were here for a service that sounded benign. We said that we scheduled an appointment to replace the window trim. She snapped that the term she originally used was the technical way of saying my request. Kudos, you win. Let's get started. Experience: Mechanics were moving at a snail pace as urgency doesn't need apply when charging labor hours. I recommend tinting out service windows if you plan to keep on dragging your toes. Next receptionist was rude upon arrival. Last, the sales guys sat around like a posse of firemen waiting for the whistle. Find some busy work or help them find my part (more to come) We had off on Sat. had the day planned out. Car appt. at 1:30. We arrived 1:20. We were told at 2:45 that they did not have the part to fix the car and that they did not do anything to the vehicle. (Audible: They could have put adhesive on strip for temporary fix; they did not) We waited for 1hr 25min to be told that they didn't do anything and couldn't find the part. Best part, no apologies or empathy. The valet (mechanic) brought our car around 10min after them shrugging their shoulders. I explained that I was reasonable, but we wasted all this time... Why weren't we made aware 5min in? Nothing, it was the twilight zone with crickets in that office. Our service tag was left on to which I removed and thanked them for the wasted trip. In Conclusion: I know enough about cars to know that they needed to order the part (even being a dealership.) Folie (made our appointment) was short on the phone and kept cuttings off saying that we were good to go. Appointment at 1:30 Sat! This is after us calling 3x with no callback. This time we knew that we needed a part for replacement and even after asking again she confirmed we would be good. Unappreciative of people's time and understanding that people outside of the industry also know a thing or two about vehicles. Incompetent and bad service is an understatement. There are many books on leadership and many good managers out there. I recommend getting a few. We had a friend buy a car from you last year. We had the huskies and she got a red Toyota Prius, one of my few regrets in life. No need to reply Spitzer, save your breath for all the other terrible reviews read more

This is long overdue, and I am sorry that I don't remember the salesman, but my story should help you identify this GEM of a man. I bought a 2019 Highlander, they said it was the demo model, in August 2019. Salesman couldn't have been nicer. Bought my kids snacks and drinks. When he heard my husband was ill with cancer, he was so sympathetic and helpful. I love the car. But, here's the best part. Some days later, I was eating at Eat 'N' Park with my kids and ran into same salesman. He remembered me, asked how my husband was, and then he asked how the car was running. I said great, but I'm having a little issue with the trunk not opening all the way. He immediately said, "I know how to fix it. If you give me your keys, I'll take a look at it RIGHT NOW." I couldn't believe it! I said, "you're eating dinner! I'll bring it into the shop!" He says, "it'll take two seconds to fix," and insists I am not intruding! So, he takes my keys and proceeds to FIX MY CAR RIGHT THERE IN THE PARKING LOT. He was right, it took two seconds and it's been running great ever since. He showed me how to keep the same problem from happening again, and wished my husband well. We parted ways with me feeling absolutely wonderful. Please, find this man and thank him for me. Please, promote this man. He's amazing. Spitzer in general has always been wonderful, this is the third car I've leased from there. After this, I'll never go anywhere else. read more

I'm not from Pittsburgh and haven't been there for a decade, but my car has been, and my car gives Spitzer five stars for amazing customer service and excellent mechanical repairs. Here's the long story: We bought the car at a dealership in Philadelphia. It was used, and they rushed it through inspection to get it to us. We drove it to a family event in Ohio and the transmission died. The Philly dealership and the Ohio dealership spent two weeks haggling (and also entering the powertrain warranty paperwork two weeks late). The Ohio dealership did a lousy job on diagnostics (first they said it was just the cable, then they realized it was the entire transmission, and unbelievably, they claimed it was because we drove it at highway speed in second gear, because otherwise Toyota transmissions don't die. WTF). Meanwhile, the Philly dealership is moaning and groaning about how long we are holding on to their loaner car (a five-year-old trade-in). But finally our car is ready. My father-in-law heads to Ohio to recover it. Right outside Pittsburgh the transmission starts slipping again, so he coasts downhill to Spitzer. Spitzer says they found an engine code for a solenoid that talks to the transmission. The Ohio dealership is sniffy at the shade being cast at their repair. They say we should pay for the diagnostics ourselves, if we want to do it in Pittsburgh. (Like we have a choice?) Spitzer politely tells them to STFU and that the dealerships will figure out who will cover the cost, but we shouldn't have to stress over it. For the first time we felt like someone actually cared about us, and was not just checking the boxes of the official corporate "good customer service protocol." Also, the engine code thing explained why two transmissions went out in such a short time, so the repair should be good this time. They sent my father-in-law home in a brand new truck, which my husband returned when he picked up the van a few days later. (During which time our Philly dealership called to say we should return their loaner car already because it's not their fault this time. My husband said he was keeping the car til he got his car back, and their response was mind-bogglingly "It's been two days, how long do they need to fix a transmission?") The moral of the story is: go to Spitzer Toyota for excellent customer service and great mechanics! read more

I bought a new 4-runner in August 2018. I was in the area and decided to take advantage of the free car wash while my husband shopped for a new Tundra. I got my 4 runner back but when we reached our destination I realized there was a new scratch by the door handle on the back passenger door. My husband looked at the back driver's side door and also noted several scratches. We contacted our sales representative that said to bring the 4 runner back to the service entrance. The service manager was contacted. He took no responsibility for the scratches and we were sent on our way. How do scratches magically develop on both sides of the car on the same door? Free car washes are definitely not a perk more like a liability. read more

Spitzer Toyota - Car Dealers Near Me - Monroeville, Pennsylvania

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