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    Cockpit USA

    3.9 (43 reviews)
    Closed Closed
    Updated 3 months ago

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    I am so impressed by the service I received. I sent an old bomber jacket to have lining, pockets and ribbing repaired. Rose called to update me on their progress and to answer questions. My husband has owned this jacket for 38 years. I asked that they not refurbish the leather as it is nostalgic. They have exceeded my expectations and my husband is so happy with his "surprise"-he wears his jacket daily so he knew something was up. Thank you!

    Cockpit
    Christophe D.

    This is THE store to get a cool leather jacket. Originally they were supplying the pilot since WWII and still do actually. I have 2, one I got 40 years ago and still great. This time I bring my son to get his. It is on the 12 th floor of a business building, a small room full of jacket and WWII artifacts. Back in the 90s they had a store in Soho with e Japanese ME inside. Anyway, if you want a timeless jacket that you will keep all your life, this is the place. Why 1 star less? Then bill me for the bag they offer to include. A bit cheap

    Charles V.

    Jacky and her staff quite simply are the model for great customer service. They provide platinum level assistance. The quality of the goods sold is exceptional, and a nice variety. Well done Jacky, you have a new lifetime customer.

    Womenswear section
    Jess W.

    The funniest thing about Cockpit USA is what it has displayed inside - you enter off the bustling liveliness of Broadway Ave and are instantly greeted by a huge (you guessed it) cockpit. Before turning around and writing off the store entirely, maneuver passed the arced desk and take a lay of the land. The store is affiliated with the American Airpower Museum, hence the decor. Yes, there are airplanes hanging from the ceiling and Howard Hughes-esque memorabilia tucked into [more...] Read my expanded review at The Boutique of the Week: http://www.theboutiqueoftheweek.com/boutiques/2009/5/25/cockpit-usa.html

    I order a jacket they had on a sale and not only do they hold my money for 10 days but they send me some bogus line saying that after an extensive search we can not locate ur jacket....? That is lame in my book.. What did they only make 1 when they went into production?!?! THEY DROPPED THE BALL! Yeah they refunded my money and gave me some BS 10% off code just like you can get from them here on yelp.. They are not men of their words and do not deliver. Do not put the product up for sale if you do not intend on delivering! That is called fraud and or FALSE ADVERTISEMENT. Please be aware of these clowns

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    Photo of Ken S.
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    4 months ago

    Thee place for military leather jackets! I bought one from 30 years ago and I'm still wearing it! Great people.

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    Photo of Jacky C.

    Jacky C.

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    11 months ago

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    Jacky C.

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    6 months ago

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    Jacky C.

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    1 year ago

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    Jacky C.

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    2 years ago

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    Jacky C.

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    1 year ago

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    Jacky C.

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    3 years ago

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    2 years ago

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    6 years ago

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    17 years ago

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    10 years ago

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    14 years ago

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    16 years ago

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    15 years ago

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    18 years ago

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    11 years ago

    Amazing clothes, staff and owners. I have a few of their jackets and sweaters very nice high end items.

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    10 years ago

    Great customer service. Very accommodating. They will order in jackets for you to try on with no commitments or pressure.

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    Jacky C.

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    Page 1 of 2

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    Review Highlights - Cockpit USA

    Just so happens I spoke to Jacky and she said "No Problem" and to ship it to their repair shop.

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    Nordstrom Men's Store NYC

    Nordstrom Men's Store NYC

    4.0(72 reviews)
    1.0 miMidtown West
    $$$

    I had an exceptionally positive and inclusive experience with Jazmin S at the Nordstrom Men's store…read moreon West 57th street. I was looking to purchase a present for my boyfriend. Specifically was looking for recommendations for a beard/mustache product - however I needed some guidance picking a product out. In the past I made the mistake of picking a product my brothers used and realized not all products are designed for all skin and hair types. I explained to Jazmin my prior mistake purchasing products and that my partner is half black and showed a picture to illustrate his facial hair type - so I was looking for a product designed for his skin and hair type. Jazmin could not have been more helpful and showed me two different facial hair grooming kits to choose from - and explained the price difference between purchasing the individual products vs. products as a kit. She was both knowledgeable and transparent. Also, she paid attention to details while not making me feel rushed at all. She noticed when I walked by the YSL colognes that I wanted to purchase a YSL cologne for my BF but he loved certain scents of the brand and strongly disliked other scents and I did not recall which one was which. So I commented in passing "I'll have to bring him back in person to get the cologne". While I was checking out Jazmin dropped some YSL cologne samples in the bag and my BF ended up really liking one scent- so now I know which cologne to purchase! Jazmin did me a great job with the facial kit recommendation, my bf LOVED the kit we chose and his bandmates were a bit envious- one said "my girlfriend doesn't buy me stuff like this after my performances!" You did me a solid!!

    Over the past few years, I have purchased several fitted dress shirts and two $2,500 Canali suits…read morefrom this location. My last shopping experience for my second suit, unfortunately, made me not want to return. My first experience was with Michael G several years ago. He was extremely nice and helpful, showing me options and explaining the differences in the fabrics and where they were made. The fitting experience was great. I felt good at the end, making a big purchase. Later, I called to get some fitted dress shirts, and they had all my information on file. I trusted Michael and had him ship them to me; I didn't even need to come in; it was a very premium experience. The second time I purchased a suit, the experience was exactly the opposite. The woman who helped me seemed uninterested. She really didn't want to help at all. Given her brash, unenthusiastic behavior, I was hoping to go through the process myself, so I asked if she could pull up the profile Michael had made for me. Turns out they only save the customer measurement details for a year now. Seems ridiculous to save money on basic data storage rather than keeping customer records to expedite and provide good service. When I was trying on the suit, I felt rushed, and she never made me feel confident, which is always appreciated when making a big-ticket purchase. She didn't show me options or explain anything beyond saying the old color I had was no longer available, and the one I was holding was the new version they carried. When I received the suit 2 weeks later, the alterations were sloppy as well. Loose threads and not packed well. You'd think it was a $200 means warehouse rental I received. Just got another suit this month and found out I can get a made-to-measure custom suit in Soho for 30% less! They lost a lifetime customer, as I have been buying suits from Nordstroms since I lived in Chicago starting in 2014.

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    Nordstrom Men's Store NYC
    Nordstrom Men's Store NYC
    Nordstrom Men's Store NYC

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    Macy's

    Macy's

    3.1(2.1k reviews)
    0.3 miMidtown West
    $$$

    This was my first visit to this location where I saw specific Customer Service people stationed…read morethroughout the store. Ms Corita was beyond kind and knowledgeable about the entire store. She walked my friends and me through several sections of the store to ensure that we found exactly what we were looking for. Ms Corita was personable and funny. But Mr Richard at the Customer Service Desk was beyond rule and unprofessional. We were shocked and a little bit of shopping excited dimmed after our encounter with him. He should not represent Macy's while interacting with customers. We were not deterred. Unfortunately we spent tons of time and money on three floors. We'll be back and we'll search for Ms Corita because she was outstanding! #HappyShopping

    Macy's has been crap; it's no wonder stores are closing. A…read moreyear ago, I had some girl who probably BARELY passed getting a GED and worked in ESTEE LAUDER in MANHASSET be rude about how I look when she was xyz. On Memorial Day, I bought a white closed and shelves. False advertising: They did not state that the company is CHINESE and called Homsee. THREE MEN could not put together the furniture. I spent almost all day calling UPS and Macy's yesterday. My bank gave me a credit but I may lose it if I can't get this out of my home and back to Macy's. Who knows if I will be told to pay a lot. From an email to Macy's Customer Service: I spent all day on the phone with UPS and Macy's. I am closing all Macy's cards. UPS now says it is freight. The freight service does not honor the tracking. Macy's said they called to schedule a pickup so I wouldn't pay. UPS said they didn't call. What am I supposed to do? I want someone to come Saturday morning, call when they are here, come to the apartment, and get these packages out of my apartment. Please advise what am I supposed to do.

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    Macy's
    Macy's
    Macy's

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    UNIQLO - Uniqlo x MoMa collab

    UNIQLO

    3.7(452 reviews)
    0.7 miMidtown West
    $$

    If you come to this UNIQLO location and haven't visited others, you are getting straight up…read morespoiled! I typically go when Im in Honolulu as we don't have UNIQLO where we live so I always make it a point to stop here when in NYC. The store is gorgeous and huge, three stories including a coffee shop on site! The last time I was here was in the dead of winter so I bought a few pieces from their thermal line which kept me warm all weekend long! Walk around the store, look for sales and special pieces. Become a member, download the app and you get discounts! Surprisingly friendly staff that's helpful, was not expecting that in the heart of NYC.

    This 5th Ave location is known as the flagship store in NYC. Additionally, it's the largest Uniqlo…read morestore in the entire US and considered as one of the largest in the world. Has three floors in total in which each floor caters to different categories like heattech + men's + women's + children apparel + graphic tees. There's even a Uniqlo coffee shop on the 2nd floor. A large fake Christmas tree is placed in the center when first walking inside through the entrance. Then, a huge red escalator of heading up and down to each floor is behind the tree. Additionally. everything's either being neatly organized or stacked on most of the shelves and inside drawers except for a couple of areas here and there. The price range is reasonable for most apparel items besides the thick puffer jackets + sweaters + graphic tees. Even though there seem to be signs for the fitting room and cashiers/self-checkout, it's still pretty confusing to walk around and find stuff imo because of how large the Uniqlo space is. I have to flag down and ask different staff about the whereabouts of cashiers as I'm paying with cash. There's a bit of a line for those paying by cash despite several 5-6 cashiers being present while no line at all for self-checkout (card only). No line for the fitting room though. Generally, staff is shown as helpful + amiable + patient in a professional manner towards customers. My favorite section is probably by the heattech area. There're 3 various heattech types of warmth for both adults and children. Of course you can wear whichever layer as you please at the end of the day. All the desired temperatures are simply suitable for preferred reference anyway. The Original (Mild Weather) - 5°C to 20°C or 41°F to 68°F Extra Warmth (Colder Days) - -5°C to 15°C or 23°F to 59°F Ultra Warm (Extreme Cold) - -20°C to 10°C or -4°F to 50°F I think The Original layer of heattech is already pretty warm for the 30s-40s temperature here in NYC. The fabric is the thinnest in material. Very comfy to wear without being too stuffy on the inside. I bought two long sleeved heattech pieces today ($19.90 each). They also come in different colors and styles that might be suited to the personal taste of each and every customer. I'm not sure if they have a restroom for the public, will have to search for it next time...

    Photos
    UNIQLO - More Cashmere Pieces

    More Cashmere Pieces

    UNIQLO - Mannequins in Heattech Clothing

    Mannequins in Heattech Clothing

    UNIQLO

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    Cockpit USA - womenscloth - Updated June 2026

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