I've only gone to this nail salon twice, and my last experience was definitely subpar- however, I am very impressed that the owner/manager called me personally himself more than once and gave me a full refund! That's really excellent, I honestly mean that because he was very apologetic for my negative experience, said he would talk to the appropriate employees involved and really handled a negative situation much better than some other fancy hair salons would have handled the situation, so for that, I upgraded my review to 3 stars.
I had a great experience here once and the second time wasn't as good because I was rushed in and out, I left with wet toenails because they were closing. I also have discomfort from a toenail cut too short and from my callouses which were removed. It was also a bit awkward when the tech asked me to Venmo her a tip because they do not accept tips on cards. Unfortunately, these were negative experiences and I do hope that I am in less discomfort from the pedicure which I hoped to be relaxing. I have an appointment at the podiatrist tomorrow about my toes, and I'm frustrated because this is the second nail salon that I've had negative experiences with. I unfortunately did need to have an ingrown toenail removed at the podiatrist from my pedicure here which was very painful. To this salons credit, it may have been an ingrown nail from City Nails before coming here but coming here made it worse. I have also heard from my podiatrist that the cutting off of callouses is illegal! Both these nail salons do that. There is a higher risk for infection!
The pedicure was nice, paraffin wax, although that does burn my skin, but the leg massage, hot towels, free beverage including wine was a nice touch, they have lots of glam mags, not sure if they still offer the free snacks. I was very relaxed for the most part except for the negative parts which I have described but I'm very pleased to have been refunded my amount of my pedicure in full. I think refunding and apologizing for a negative experience is excellent customer service, I think that more salons should mirror after this level of customer service, I don't know if I will return again after the negative experience but I do greatly appreciate the refund. Weird that they saved my card information to process the refund- ugh. I think next time I will try Lacquer Lounge or go back to some other nail salons that I really enjoyed. It's too bad because I would really like to keep patronizing this nail salon but I have left with an upsetting experience- again, thanks for the refund though! read more