Amazing driver, amazing dispatch, amazing communication, quick responses, friendly team, responsive…read more- overall 5/5 stars! I'd use them again and again! You do get the name and phone number for your driver prior to arrival, mine arrived promptly and timely, and he was just a great guy! "Byron, I just wanted to reach out and personally thank you for a wonderful experience, and for being such a wonderful chauffeur for the kids prom event. We were very happy and lucky to have had you as our person for the event. The kids said you were a wonderful person, and we knew that at first meet, May 2nd, 2026! :) We hope you are having a great day. God bless you!"

This company is really fantastic. Excellent customer service and drivers. Our flight was really…read moredelayed getting in and the driver was so nice about it and helped us get home safely and comfortably.

I have never experienced a transit system where the drivers do not want passengers and they…read moreoutright loathe passengers. DASH drivers are the worst! They will do everything in their power to avoid having to pick up waiting riders.

Tatiana was a great driver Fairfax route. Thanks for being so kind. Smooth ride. told me fare was…read morecoming back on Jan 11, not great but is what it is

AVOID WITH A PASSION. DO NOT *even* CONSIDER USING THE SERVICE…read more And if someone knows how to translate that into Spanish, please include it. Weekend drive to San Diego (to enjoy the weather and visit friends) turned into a nightmare last night. Took the morning bus from downtown L.A. to the border (friend lives in Imperial Beach) and my partner in crime forgets her camera on the bus after dropping us off. We talked to the local bus station attendant for Tres Estrellas, to see if it is on the bus. 20 minutes of calling back and forth and trying to get the driver to pick up his phone, and sure enough one of the passengers who stayed on the bus saw it, and took the camera to the driver. Driver had to make his round to TJ airport to drop off people, but he told the TJ station that he would hold on to the camera and drop it off. We even asked them to take a look at the last pictures (us bollowing) to confirm that was our camera. That was our fault, and we were thankful that it was found, but still wary of the possibility that we still might now see it. Oh ho no, senor, this negative and well-earned negative review comes from the time we come back from our outing, and the buses to go back to Los Angeles are completely packed. ***We come back at 9:30pm to catch the 10 pm bus, and that is full. Then they attendants tell us that the 11pm bus is also completely full. I only saw a room full of people, 20 strong. Crowded, but not a full bus. The real rage came up when they said that there would not be a 1am bus back to L.A. *Now I should say that this has been old reliable, after DECADES of going down to San Diego, enjoying the city and dragging my cute but tired butt back to LA - Not only do they not have a 1am bus, they can give no reason why they have no 1am bus. In the past when the bus broke down in TJ or there was some issue, Tres Estrellas would go to their back up bus and driver(s) to make sure people got to their destination, even if it was just 2 people going back from the border. - Not last night, and there were quite a few furious FAMILIES who wanted to speak to a manager and find out why they had been stranded. The late night staff didn't want to answer and had a "sh!t happens" attitude towards everyone. The late night bus would be returning the following day. Any issues that we had, well, here is our promotions card. Call the number in the morning when the offices are open and complain to them. - And they were not giving out refunds for the bus last night either, for the people who had to take other means of transport home. And I do mean OTHER means of transport. We had to hire a driver and got sardined in other people who were stranded by the duplitious Tres Estrellas service. So, in summary: - Company left families and my friend and I stranded - There were no back up buses or drivers like they normally have in case something goes wrong - Attitude from customer service station in San Ysidro by the attendant and manager on staff was "here is our corporate phone number. Call them in the morning. Go f! yourself. Have a nice day." - No refunds for people who had to find alternative means to get home. And best of all, my friends camera was never returned. They late night staff had no call log/message that the issue ever happened.

One star cannot speak of the horrors endured by dealing with this so called "business". It deserves…read morenegative stars, seriously. I'd previously used this bus line to go from downtown LA to the TJ airport. I'd called ahead to ask what their bus schedules were and the staff assured me that they had buses leaving every half hour. TOTAL LIE. Left about an hour late. However, since we'd left the house earlier than we needed to, still right on target to make it on time to airport. Until the bus driver makes a pit stop to drop off his girlfriend, who was one the bus, near her parked car. When the driver sees that his girlfriend's car doesn't start, he gets off and even enlists some of the passengers to go help him thus making us even later! The rest of the ride was spent checking the time praying that we'd make it on time becuase our tickets were non-refundable. You would have thought this nerve wracking experience would have taught us a lesson but oh no. This year since we didn't have a ride from the TJ airport to LA, we decided to take the bus. This was the only bus line available. Since the previous experience happened a few years ago, and it was mainly the bus driver's fault, we thought we'd give them another chance. BAD, BAD, BAD IDEA. Went to the booth, paid for our ticket, and settled down into our seats. A woman came onboard and explained that we would have to cross the border via the pedestrian walkway. People on buses were not allowed. Never said anything about having to reserve seats for the seats we'd already paid for but I'll get to that. Crossed the border fairly quickly, and found the business were we had to wait for the bus to pass border inspection. A half hour goes by. Then an hour. Angry customers are beginning to ask why the bus hasn't arrived. Over an hour later the bus gets there. Finally! But wait there's more! We aren't allowed on the bus. Why? Because apparently after we crossed the border we had to reserve our seats in their office. Seats that we had already paid for. Not only is this practice ridiculous, but NO ONE mentioned it. After another half hour wait, another bus arrives and we get on. Driving along the freeway the rickety bus breaks down near San Clemente. On the side of the freeway. In the hot sun with no air conditioning. And no water. We wait a half hour until a border patrol officer sees the bus and tows it to a truck weighing station. The driver calls in for another bus, and the border patrol agents are nice enough to give us water. And then we wait, and wait, and wait. The bus driver kept telling us that the company told him that a bus would be there in 20 min. Complete bullshit. I spoke to a border patrol officer who told me that the driver told him that a bus would be there in 2 hours. Didn't even have the decency to level with us. All in all we waited FOUR hours. We weren't even two hours away from the departure point. Meaning that they didn't even bother dispatching a bus right away. But hey why would they? They already had our money; they had to make sure they used their available buses to try to make as much money as they can. Everyone waiting kept calling the company to complain, and they all got told the same thing. A bus will be there in 20 min. Except we got told this for four hours. By the time the bus arrived (with people on it) it was already dark, and since they didn't bother sending an empty bus there wasn't enough room. Some passengers had stand up in the aisle. So not only did they make us wait four hours but they expected us to stand for the entire trip to LA. Unbelievable. STAY FAR, FAR AWAY.

George is the best chauffeur! His kindness, sensitivity,…read morewilling to help His car is always clean. Smells good with everything you need inside after a long journey and the temperature in the car is always the best. It's not too cold. It's not too hot. He is just amazing!

Our driver, George was a joy. He was professional and thoughtful. He arrived 10 minutes early to…read morepick me and my kids up to take us to LAX. Talk was light, and he gave us tips for our arrival city. He also picked us up 2 weeks later at the airport. He is a charming, lovely man. He also knew where to hide out in order to get to us in a busy airport so we didn't have to wait after flying all day from Europe. The car was clean, water was in the car, and music type and levels were appropriate. On the way back, he offered to stop so we could pick up food since our fridge was bare while on vacation. George is a gem. Will definitely use this service again and request him!

Booked a trip with Greyhound from Sacramento to LA, price was reasonable and the schedule was…read moreworkable for me. I didn't know Greyhound contracted with other bus companies to provide service, not surprising in this challenging economy and transportation market. So this Flix bus showed up early Sun morning, new, very comfortable. Luckily for me it wasn't crowded. Trip was uneventful (which is what you want!) and the driver was skilled, professional, and courteous. 2 thumbs up from me.

I booked a FlixBus trip for my family months in advance, thinking I was being responsible and…read morelocking things in early. Then, as happens, our plans changed. That's when I discovered their definition of "refund" is actually "voucher." Somehow, the money you paid them doesn't come back to you... it just stays with them indefinitely. A very convenient policy, if you're FlixBus. The catch is I never really planned to travel by bus in the first place, and I definitely don't now, so the voucher is essentially useless. I suspect that's part of the business model, issue credits that a good percentage of customers will never redeem. Maybe I missed the fine print when booking, but if your policy is "no refunds, ever," that should be front and center, not something you discover after the fact. At best it's unfriendly; at worst it feels deliberately opaque. End result: I'm out the money, holding a voucher I'll never use, and left with zero reason to consider this company again. One and done.

Sometimes what will determine your train ride on the Los Angeles Metro is either the Blue Line, Red…read moreLine, Green Lines. Certain neighborhoods and areas with sometimes dictate bad behavior on these Metro rides. I have never had a bad experience on any of these trains. Security and Sherriffs are beefing up security on these Metro lines too. Its always a good thing.

Called the security line to let them know that somebody was smoking on the train. Looked like they…read morewere homeless. No security came to remove the person. The public can be deranged and lunacy is rampant. With no security around on a Saturday...you basically are gambling with your life. Used to ride the gold line when it was new. About 8 months the homeless people were sleeping on the train. I stopped going. Several years later I thought I would try again. Well, the train was nice and clean but the lack of security and public decency doesn't exist!